How Libera by ElasticRun Is Redefining Freight Management for India's Shippers

India's logistics sector is at an inflection point. With e-commerce volumes surging, supply chains growing more complex by the day, and customer expectations for faster, more transparent deliveries at an all-time high, the teams that move freight face a pressure they've never quite felt before: do more, spend less, and make fewer mistakes, all simultaneously.

For most shippers from e-commerce platforms, D2C brands, manufacturers, freight forwarders, and courier, express, and parcel operators, the answer has long been fragmented: a mix of spreadsheets for rate comparisons, siloed software for tracking, WhatsApp groups for transporter coordination, and manual invoice reconciliation that eats up hours every week. The result is a system that's reactive rather than proactive, one that puts out fires instead of preventing them.

Enter Libera, the AI-powered supply chain platform developed by ElasticRun, one of India's most battle-tested logistics unicorns, and now available as a global SaaS offering. Built on the same technology stack that has handled over 2 billion shipments, generated 97 billion+ operational checkpoints, onboarded 400,000+ vendors, and sustained a 99.96% on-time delivery rate, Libera brings enterprise-grade freight intelligence to businesses of every size.

The Freight Problem Shippers Know Too Well

Ask any logistics head what their day looks like, and you'll hear a familiar story: chasing trip status updates, manually verifying documentation, scrambling to match invoices against contracts, and dealing with transporter disputes that could have been avoided with better data. Traditional transport management systems address parts of this problem but rarely all of it, and almost never in real time.

Libera's Freight Transport Management System was built differently. Rather than being designed for an ideal logistics environment, it was forged in the heat of running one of India's largest fulfillment networks, where the cost of failure is measured in missed deliveries, lost revenue, and damaged customer relationships. Its promise is deliberately narrow and deliberately hard: lower freight costs and control over every trip.

One System, Four Stages: Procurement to Settlement

What distinguishes Libera's approach is that it treats freight as a single continuous workflow rather than a set of disconnected tasks. The platform covers four stages end to end.

Procurement. Teams can allocate loads directly to contracted partners or run contract and spot bids when capacity is tight, without the back-and-forth of manual RFQ cycles.

Planning. The system selects the right vehicle, route, and loading sequence for each load, balancing cost against service commitments.

Execution. Compliance checks, live tracking, exception handling, and electronic proof of delivery all run inside the same system that planned the trip.

Invoicing. Contract-aligned invoices are generated automatically, with the audit trail attached, so settlement stops being a month-end reconciliation exercise.

Because these four stages share one data layer, a rate agreed at bidding is the rate that appears on the invoice, and a delay flagged in execution is visible to the people who planned the load. For shippers who have traditionally stitched these stages together across separate tools and separate teams, that continuity is where most of the savings sit.

Dynamic Bidding and Transporter Management: Get the Best Rate, Every Time

Managing transporter relationships is a constant negotiation. Libera's built-in bidding engine supports both spot and contract bidding, enabling shippers to secure competitive freight rates without running a manual tender for every lane.

The platform supports bidding across multiple rate types such as per kilometer, per ton, and full freight and automatically generates contracts for successful bids. AI-assisted bid evaluation ranks transporters on a combination of performance history and commercial terms, so every load is assigned to the most reliable and cost-effective partner available rather than the one who replied first.

For businesses that manage large transporter networks, this capability alone can meaningfully reduce procurement costs while improving service quality.

End-to-End Trip Control: From Indent to Delivery, Nothing Slips Through

At the heart of the platform is a unified trip view that consolidates every transportation order into a single dashboard. Logistics teams get real-time visibility from the moment an indent is raised to the moment a shipment is delivered, without toggling between systems or chasing status updates over phone calls.

Crucially, Libera does not depend on a single tracking method. It supports GPS, SIM-based tracking, FASTag, and IoT devices, which matters enormously in an Indian freight environment where the transporter fleet is fragmented and no single standard holds across partners. Lightweight transporter and driver apps keep participation friction low, so visibility does not quietly degrade the moment a smaller partner is added to the network.

AI-driven trip monitoring flags exceptions as they emerge rather than after the fact, and automated stakeholder updates cut down the follow-up calls that consume a dispatch team's day.

Compliance Without the Headaches: Automated Documentation

One of the most underappreciated sources of delay in logistics is documentation failure. Missing e-way bills, expired insurance certificates, and incomplete LRs aren't just administrative nuisances; they can result in vehicle detentions, regulatory penalties, and shipment delays that ripple through the entire supply chain.

Libera tackles this with an automatic documentation check that runs before every trip, alongside a centralized repository for both physical and digital shipping records, auto-generated e-way bills, and real-time updates for part-B details. Teams can be confident that every vehicle that leaves the yard is fully compliant without manually verifying each document.

The result is the elimination of compliance bottlenecks and administrative overheads on every transportation journey.

AI Where It Pays, With a Human in the Loop

Perhaps the most transformative aspect of the platform is where it chooses to apply AI. Libera uses it for capacity planning and demand-based indents, bid evaluation, load planning, exception detection during trips, and proof-of-delivery verification through computer vision. A freight intelligence layer lets teams ask questions of their own operational data in natural language instead of waiting on a reporting cycle.

Just as important is what the platform doesn't do: it doesn't hand the operation over to a model. AI decisions are designed for human-in-the-loop control, so planners can review, override, and adjust. That design choice reflects the company's own operating experience in freight; the cost of an unreviewed automated decision is a truck in the wrong place.

Route Planning That Works in the Real World

Libera's capacity and route planning engine is built for the complexity of actual logistics operations, not sanitized test scenarios. The planning engine is highly configurable, supports single and multi-location operations and generates optimized routes that are genuinely usable rather than theoretically perfect.

Teams can set personalized routing profiles that avoid U-turns, restricted roads, or traffic-heavy corridors and choose between the shortest, fastest, or easiest route options. Confirmed routes can be pushed directly to driver apps with a single click, minimizing navigation errors and simplifying execution on the ground.

For multi-lane, long-distance operations, the platform supports ETA calculation for every load across lanes, configurable contracted and system-proposed lanes, and flexible planning scenarios. In early deployments, the system has helped operators achieve an 8% reduction in fuel costs and increase vehicle utilization by up to 20%.

Electronic Proof of Delivery: Close the Loop on Every Shipment

Cash reconciliation and proof of delivery have historically been pain points for anyone managing cash-on-delivery shipments or high-value freight. Libera resolves this with a robust electronic proof of delivery system that supports OTP verification, geocode verification, digital signatures, and image proof, all captured through the driver's mobile app.

Geofenced auto-arrivals ensure deliveries are logged accurately, and computer-vision-based POD verification means both customers and operations teams get real-time confirmation the moment a shipment is handed over — and finance gets a settlement-ready record instead of a shoebox of paper.

Live in a Week, Not a Quarter

Enterprise logistics software has a reputation for long, painful implementations. Libera is designed to go live in seven days: configuration on days one and two, system connections on days three and four, validation on days five and six, and go-live on day seven. For teams that have watched TMS rollouts slip across quarters, that timeline is itself a feature.

Why Libera Is the Freight TMS Indian Shippers Have Been Waiting For

What sets Libera apart from other TMS solutions in the market is not any single feature — it's the combination of depth, reliability, and real-world validation. ElasticRun hasn't built a product based on market research and customer interviews alone; it has built it by running one of India's most demanding logistics networks for years, generating 97 billion+ operational checkpoints along the way.

That experience is embedded in every aspect of the platform: in the way the bidding engine is calibrated, in the documentation checks that reflect actual compliance requirements, in the tracking options that assume a fragmented carrier base, and in the analytics that surface the metrics that actually matter to the people running freight on the ground.

For companies looking to move beyond patchwork solutions and build a freight operation that can scale and is efficient, compliant, and continuously improving, Libera represents a compelling, proven choice.

About the Author:

Sheetal Kumar Ajamera is Senior Principal Architect at Libera, where he leads the engineering behind the platform’s freight procurement, planning, execution, and invoicing modules. He has spent his career architecting large-scale supply chain and ERP systems, with a focus on turning fragmented logistics processes into connected, data-driven platforms. At Libera, his work centers on the AI agents that power real-time rate benchmarking, load optimization, and billing reconciliation for shippers across India.

Connect with Sheetal on LinkedIn

Air India SATS and CONCOR Forge MoU to Link Inland Cargo with Noida International Airport, Strengthening India’s Role in Global Air Freight Networks

• Air India SATS Signs MOU with CONCOR Air Limited (wholly owned subsidiary of CONCOR) to Speed Up Cargo Movement from ICD Dadri to NIA. 
• Collaboration to facilitate seamless handling of customs-cleared transhipment cargo for onward international dispatch~

Air India SATS Airport Services Private Limited (AISATS) has entered into a Memorandum of Understanding (MoU) with CONCOR Air Limited (CAL) to facilitate the seamless movement and handling of customs-cleared transhipment (TP) cargo from CONCOR’s Inland Container Depot (ICD) at Dadri to AISATS’ Integrated Cargo Terminal (ICT) at Noida International Airport (NIA), for onward international dispatch.

The collaboration strengthens AISATS’ air cargo terminal operations at NIA by deepening its connectivity with inland freight networks, bringing together CONCOR's inland logistics and customs-cleared cargo handling capabilities to create a more efficient, integrated pathway for cargo moving from inland facilities to international air freight.

Sharing his vision, Mr. Bob Chi, CEO, APAC Gateway Services, SATS and Director, AISATS said:“ India is at an important inflection point in the evolution of its logistics and air cargo ecosystem. As global trade volumes grow, as supply chains become increasingly time-sensitive, and as more air cargo is routed to and from India, the aviation ecosystem in India has much to gain as one of the world’s fastest growing aviation freight markets. We recognise India’s strategic strengths and are committed to developing capabilities, infrastructure and partnerships that can help build this future. The collaboration between AISATS and CONCOR Air Limited is a step towards creating a more connected logistics network, linking inland cargo with international air gateways more seamlessly. With Noida International Airport emerging as a new gateway for global trade, we see significant potential to build an integrated cargo ecosystem that is faster, smarter and more competitive.”

Commenting on the collaboration, Shri Ramanathan Rajamani, CEO, AISATS, said: "Noida International Airport is fast emerging as a critical gateway for international air cargo, and this partnership strengthens that ambition by deepening our connectivity with inland freight networks. Working with CONCOR Air Limited allows us to build a more seamless link between inland logistics and international dispatch and reinforces our commitment to positioning NIA as a hub that global shippers can rely on."

Shri Vijoy Kumar Singh, Director International Marketing & Operations (DIMO), added: “AISATS and CONCOR Air Limited will leverage their collaboration to facilitate seamless cargo transhipment between ICD Dadri and the AISATS Integrated Cargo Terminal, supported by efficient cargo handling protocols, customs coordination, and streamlined terminal processes. The arrangement is designed to enhance supply chain efficiency, minimise turnaround times, and maintain reliable service for exporters and shippers relying on the route.”

Shri Narmadeshwar Jha, CEO, CONCOR Air Limited, added: "This collaboration marks an important step in strengthening the inland-to-air logistics chain for India's EXIM trade. By closing the gap between our container depot at Dadri and the international gateway at Noida, we're able to offer exporters and shippers a faster, more reliable pathway for customs-cleared cargo. As India's logistics infrastructure continues to scale, partnerships like this one will be central to building the speed and dependability our customers expect."

The AISATS facility has been developed to handle a diverse range of cargo including perishables, pharmaceuticals, electronics, engineering goods, e-commerce shipments and express cargo. Strategically located within the National Capital Region and connected to key industrial and consumption centres, it is poised to play a significant role in strengthening cargo capacity, improving logistics efficiency and supporting India's growing trade and export ecosystem.

Allcargo Logistics Reports Record Revenue and Margin Expansion in Q1FY27

PBT grows over 258% and EBITDA over 39% as both express distribution and contract logistics business records highest revenue

Allcargo Logistics Limited, an integrated logistics provider through its Domestic Supply Chain, Express Distribution and Consultative Logistics businesses, announced its consolidated financial results for the quarter ended June 30, 2026.

In the quarter, Allcargo Logistics Limited delivered strong revenues across both express distribution and contract logistics business, backed by healthy volume growth, pricing discipline, customer-centric execution, and sustained operational efficiencies. The company continued to strengthen its domestic logistics business through deeper customer engagement, higher adoption of digital capabilities, and focused cost optimisation initiatives.

Commenting on the results, Mr. Ketan Kulkarni, Managing Director and Chief Executive Officer, Allcargo Logistics Limited said: "Our Q1FY27 performance reflects the strength of disciplined execution across our businesses. Beyond achieving our highest-ever quarterly revenue in both express distribution and contract logistics, what is particularly encouraging is that this growth has been driven by a healthy combination of higher shipment volumes, stronger customer relationships and sustained operational improvements.

Over the past few quarters, we have invested significant effort in building a customer service quality through a more personalised account management approach. Our service equation-led pricing approach improved yields during the quarter, while over 99% service quality adherence has resulted in a strong customer retention rate. We have also expanded our footprint across diverse industry sectors. At the same time, we are progressively leveraging AI-driven analytics and data-led decision-making to enhance demand forecasting, optimise network planning, improve shipment visibility and enable faster, more informed operational decisions across our logistics network. Continuous network optimisation, improved routing efficiencies, disciplined cost management and better asset utilisation have strengthened our operating leverage and profitability.

Going forward, we will continue to accelerate the use of AI, digital technologies and data intelligence across our operations and build a more agile and resilient supply chain. We remain focused on delivering consistent service quality, expanding customer partnerships and driving profitable growth through disciplined execution while driving long-term value creation."

Financial Performance:

• EBITDA growth: 39% (₹20 Cr) year-on-year for Q1FY27
• Profit Before Tax: Rising by 258% (₹31 Cr), highest-ever quarterly revenue recorded across both express distribution and contract logistics businesses, supported by pricing stability and healthy volume growth

• Express Distribution: Registered increased Revenue growth of 13.5% year-on-year for Q1FY27, driven by improvement in operational performance and enhanced service quality
• Contract Logistics (CL): Registered increased Revenue growth of 6% year-on-year for Q1FY27, supported by efficiency led revenue growth with 99% service quality adherence resulting in a strong customer retention rate, expansion in footprint across diverse industry sectors and new business opportunities

Outlook:

Building on the momentum achieved during the first quarter, Allcargo Logistics Limited expects business activity to strengthen further in second and third quarters, especially during the upcoming festive season. The company remains focused on sustaining profitable growth through disciplined pricing, superior customer experience, operational excellence and deeper market penetration across both express distribution and contract logistics while continuing to maintain a prudent growth strategy.

About Allcargo Logistics Limited (Post NCLT Order)

Allcargo Logistics Limited under the composite Scheme of Arrangement has demerged its International Supply Chain (ISC) business and merged its Domestic Supply Chain business.

Domestic supply chain business houses express distribution and consultative logistics. Allcargo Logistics combines legacy, innovation, and customer-centricity with a robust distribution network, deep expertise, and a digital-first approach to provide reliable logistics for MSMEs, retailers, and enterprises. With a nationwide network covering 99% of India’s districts and a growing presence across Asia, the company offers unparalleled reach and service capability. Its key business verticals include:

• Express Distribution
• Air Freight
• E-commerce Logistics
• First and Last Mile Delivery

The company also offers specialized B2C services such as:

• Laabh
• Bike Express
• Student Express

Allcargo group stays true to its strong commitment to adhere to Environmental, Social, and Governance (ESG) standards and continues to direct efforts towards enhancing its people, technology as well as business processes and operations on a regular basis. The group has set out to achieve 100% carbon neutrality by 2040.

Allcargo Logistics Limited is listed on BSE Limited (Scrip Code: 532749) and National Stock Exchange of India Limited (Symbol: ALLCARGO).

For further information, contact: pr@allcargologistics.com
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Montra Electric Flags Off 65 Heavy-Duty Electric Trucks as Part of One of India’s Largest eM&HCV Deployments

• The first batch of 65 out of a total 260 Montra Electric Rhino 5538 EV trucks was flagged off from Montra Electric's Manesar manufacturing facility, marking the commencement of a phased deployment across key industrial applications and strategic freight corridors.
• The deployment will help establish one of India's longest electrified freight corridors, marking a significant milestone in the country's transition towards zero-emission heavy commercial transportation.

Montra Electric, the clean mobility brand of the Murugappa Group, today flagged off the first batch of its Rhino 5538 EV heavy-duty electric trucks from its state-of-the-art manufacturing facility in Manesar, marking the commencement of a phased large-scale deployment across key industrial sectors in India.

The flag-off underscores the rapid evolution of India's heavy commercial vehicle market from pilot deployments to commercial-scale electrification. As fleet operators increasingly adopt zero-emission freight solutions, Montra Electric has significantly scaled up production of its Rhino platform to meet a growing order pipeline and support the accelerating transition towards sustainable logistics.

Engineered for demanding freight operations, the Rhino 5538 EV delivers high performance, exceptional reliability and a lower total cost of ownership. Designed for applications across cement, steel, infrastructure, construction materials, mining and other heavy-duty sectors, the vehicle combines operational efficiency with the performance required for long-haul and high-utilisation freight movement.

The flag-off marks the first phase of deliveries, with the remaining vehicles scheduled for deployment over the coming months, further strengthening the electrification of freight operations across multiple industrial corridors.

Mr. Jalaj Gupta, Managing Director, Montra Electric (TI Clean Mobility Pvt. Ltd.) said: "India's heavy freight ecosystem has reached an important inflection point. Customers today are making electric trucks a part of their mainstream logistics operations rather than evaluating them through limited pilots. This shift is driving commercial-scale production at our Manesar facility, and we are proud to be supporting leading enterprises with products that combine performance, reliability and sustainability. Our focus remains on building an ecosystem that enables customers to transition confidently towards zero-emission freight."

Mr. Navneet Sethi, CEO – eMHCV, Montra Electric (IPLTech Electric Pvt. Ltd.) said: "The conversation around electric trucking has fundamentally changed. Fleet operators are now asking how quickly they can scale, not whether the technology works. These are the most demanding freight applications, requiring uncompromised performance, high uptime and dependable operating economics. Rhino has been engineered precisely for these requirements, delivering a compelling combination of productivity, efficiency and lower total cost of ownership. With manufacturing now ramped up, we are well positioned to support the growing demand from customers across India's industrial sectors."

The Rhino 5538 EV combines an advanced electric powertrain, intelligent vehicle engineering and connected telematics to address the evolving needs of modern freight transportation. Designed for high-utilisation commercial operations, it delivers the performance, reliability and operational efficiency required across diverse heavy-duty applications.

Backed by a growing order book and increasing customer adoption across sectors such as cement, steel, infrastructure and mining, Montra Electric continues to strengthen its manufacturing capabilities, service network and customer support ecosystem to enable large-scale fleet electrification.

As businesses increasingly balance operational efficiency with sustainability commitments, electric heavy-duty trucks are emerging as a commercially viable solution for mainstream freight movement. The latest rollout from Montra Electric's Manesar facility reinforces the company's commitment to accelerating India's freight electrification journey through indigenous innovation, advanced manufacturing and customer-centric mobility solutions.

TVS Motor and IndianOil join forces to drive sustainable last‑mile LPG cylinder distribution across India

• The first batch of 65 out of a total 260 Montra Electric Rhino 5538 EV trucks was flagged off from Montra Electric's Manesar manufacturing facility, marking the commencement of a phased deployment across key industrial applications and strategic freight corridors.
• The deployment will help establish one of India's longest electrified freight corridors, marking a significant milestone in the country's transition towards zero-emission heavy commercial transportation.

TVS Motor Company, part of TVS Venu, is a leading global manufacturer of two and three-wheelers, today announced a strategic partnership with Indian Oil Corporation Limited (IndianOil), India's largest integrated energy company, to strengthen last-mile LPG cylinder distribution through sustainable commercial mobility solutions.

As part of the initiative, TVS Motor Company will work with IndianOil network of over 13,000 LPG distributors across the country, enabling the adoption of the TVS King Kargo HD vehicles for doorstep cylinder deliveries. This marks an important step towards enabling cleaner, more efficient, and cost-effective LPG cylinder distribution while supporting India's transition to green mobility.

Bringing together two trusted and respected organisations in their respective industries, the partnership combines TVS Motor's expertise in commercial mobility with IndianOil 's extensive distributor network to advance efficient and sustainable LPG cylinder distribution across India. The deployment of the TVS King Kargo HD range for LPG cylinder distribution is expected to reduce carbon emissions while offering IndianOil distributors a lower total cost of ownership. The initiative is designed to improve operational efficiency and profitability, while reinforcing both organisations' commitment to sustainability and the Government of India's clean mobility vision.

Commenting on the partnership, Rajat Gupta, Business Head, Commercial Mobility, TVS Motor Company, said, "At TVS Motor Company, we are focused on building mobility solutions that make everyday business more efficient and sustainable. Our partnership with IndianOil Corporation Limited brings together the strength of two trusted organisations to transform last-mile LPG cylinder distribution across the country. Through the TVS King Kargo range, we are enabling distributors with reliable, high-performance vehicles that help reduce operating costs, improve productivity, and support cleaner operations. This collaboration is another step towards making sustainable mobility practical, accessible, and impactful for businesses across India.”

Speaking on the collaboration, Mr. V. C. Asokan, ED, SR & SH-TNSO, Indian Oil Corporation Limited, said, "Indian Oil has consistently been at the forefront of delivering energy solutions that power the nation's growth while embracing sustainability. This initiative represents an important step towards modernizing our LPG distribution ecosystem through sustainable mobility solutions. The induction of electric cargo vehicles will help improve fleet productivity, lower operating costs for our distributors, and contribute towards reducing carbon emissions. We believe this engagement will demonstrate how strategic industry partnerships can accelerate India's transition towards greener and more sustainable logistics."

The Memorandum of Understanding (MoU) was signed by senior leadership from both organisations in Coimbatore, marking the beginning of a long-term partnership to advance sustainable commercial mobility. The collaboration will commence with the first phase of vehicle deliveries to Indian Oil distributors, supporting greener, more efficient TVS Motor Company, part of TVS Venu, is a leading global manufacturer of two and three-wheelers, today announced a strategic partnership with Indian Oil Corporation Limited (IndianOil), India's largest integrated energy company, to strengthen last-mile LPG cylinder distribution through sustainable commercial mobility solutions.

As part of the initiative, TVS Motor Company will work with IndianOil network of over 13,000 LPG distributors across the country, enabling the adoption of the TVS King Kargo HD vehicles for doorstep cylinder deliveries. This marks an important step towards enabling cleaner, more efficient, and cost-effective LPG cylinder distribution while supporting India's transition to green mobility.









Bringing together two trusted and respected organisations in their respective industries, the partnership combines TVS Motor's expertise in commercial mobility with IndianOil 's extensive distributor network to advance efficient and sustainable LPG cylinder distribution across India. The deployment of the TVS King Kargo HD range for LPG cylinder distribution is expected to reduce carbon emissions while offering IndianOil distributors a lower total cost of ownership. The initiative is designed to improve operational efficiency and profitability, while reinforcing both organisations' commitment to sustainability and the Government of India's clean mobility vision.

Commenting on the partnership, Rajat Gupta, Business Head, Commercial Mobility, TVS Motor Company, said, "At TVS Motor Company, we are focused on building mobility solutions that make everyday business more efficient and sustainable. Our partnership with IndianOil Corporation Limited brings together the strength of two trusted organisations to transform last-mile LPG cylinder distribution across the country. Through the TVS King Kargo range, we are enabling distributors with reliable, high-performance vehicles that help reduce operating costs, improve productivity, and support cleaner operations. This collaboration is another step towards making sustainable mobility practical, accessible, and impactful for businesses across India.”

Speaking on the collaboration, Mr. V. C. Asokan, ED, SR & SH-TNSO, Indian Oil Corporation Limited, said, "Indian Oil has consistently been at the forefront of delivering energy solutions that power the nation's growth while embracing sustainability. This initiative represents an important step towards modernizing our LPG distribution ecosystem through sustainable mobility solutions. The induction of electric cargo vehicles will help improve fleet productivity, lower operating costs for our distributors, and contribute towards reducing carbon emissions. We believe this engagement will demonstrate how strategic industry partnerships can accelerate India's transition towards greener and more sustainable logistics."

The Memorandum of Understanding (MoU) was signed by senior leadership from both organisations in Coimbatore, marking the beginning of a long-term partnership to advance sustainable commercial mobility. The collaboration will commence with the first phase of vehicle deliveries to Indian Oil distributors, supporting greener, more efficient last-mile LPG distribution across India.

The TVS King Kargo HD platforms combine superior power with advanced technology, offering several segment-first and best-in-class features. Designed for commercial applications, the platforms provide reliable and efficient solutions for last-mile cargo transportation. LPG distribution across India.

The TVS King Kargo HD platforms combine superior power with advanced technology, offering several segment-first and best-in-class features. Designed for commercial applications, the platforms provide reliable and efficient solutions for last-mile cargo transportation.

Alstom-Indian Railways JV Secures €107M 5‑Year Contract to Maintain 250 WAG‑12B Locomotives at Nagpur Depot

• The contract covers five-year maintenance services agreement for 250 high-powered WAG-12B electric locomotives at the Madhepura Electric Locomotive Private Limited (MELPL) Nagpur Depot.
• The €107 million contract reaffirms Indian Railways' trust in Alstom’s world-class service capabilities, following four years of highly successful operations.

Alstom, a global leader in smart and sustainable mobility, today announced that its joint venture with Indian Railways, Madhepura Electric Locomotive Private Limited (MELPL), has been awarded a new five-year maintenance services contract. Valued at €107 million, the agreement covers the comprehensive maintenance of 250 WAG-12B electric locomotives at the MELPL Nagpur Depot. This contract renewal follows the successful execution of the previous four-year agreement and underscores Indian Railways' continued confidence in Alstom’s high-quality services. The Nagpur depot has become a benchmark for collaborative excellence and operational success in the Indian rail sector.

Olivier Loison, Managing Director – Alstom India said – This contract renewal is a strong validation of our commitment to Indian Railways and the success of our partnership. We are proud that the trust placed in us has translated into proven performance and reliability of the WAG-12B e-loco, which are vital to India’s freight revolution.

The 12,000 HP Prima T8 WAG-12B locomotives are fundamental to India’s green mobility goals, capable of hauling 6,000-tonne loads at speeds of up to 120 kph. They serve as the workhorses of the Dedicated Freight Corridors, significantly increasing freight capacity while lowering carbon emissions.

NGP Depot

Under the agreement, MELPL’s scope includes the full maintenance of the 250 locomotives and the depot’s infrastructure. To ensure rapid issue resolution and maximize fleet availability, Alstom will continue to deploy its specialized Prompt Response Teams (PRTs) equipped with tools and spares at strategic locations across the country. The contract also reinforces Alstom’s commitment to skill development through ongoing training programs at the depot.

Adani Ports Quitely Deploying India’s First Fully Automated Container Cranes at Its Indian Ports

Adani Ports & Special Economic Zone (APSEZ) has begun deploying fully automated container cranes at Vizhinjam port, Kerala, operated remotely from climate‑controlled cabins, marking a major leap in India’s port automation and sustainability drive.

ABB is the technology partner behind Adani Ports’ automation at Vizhinjam, providing the control systems and automation solutions for quay and yard cranes, enabling India’s first fully automated container terminal. Their systems allow cranes to be operated remotely from climate‑controlled cabins, doubling productivity and enhancing safety.

The announcement about Adani Ports unveiling India’s first fully automated container cranes at Vizhinjam dates back roughly eight months. Even though the news is eight months old, it remains strategically relevant because Vizhinjam becoming India’s first fully automated container terminal is a milestone in South Asia.

ABB supplied the automation technology that allows cranes to be operated remotely from a centralized control room. Operators now work in climate‑controlled cabins using joysticks and screens, eliminating the need to sit in crane cabins 30–50 meters above ground.

Besides, APSEZ has expanded its partnership with Kaleris, a US-based supply chain execution software company best known for its Navis Terminal Operating System (TOS). Through this partnership APSEZ will deploy an AI-augmented, plug-and-play operating platform across a global network of 15 container terminals spanning 9 ports. The port is central to India’s transshipment strategy, reducing reliance on Colombo and Singapore.

Key Highlights of Vizhinjam Port Automation

• Automated cranes: Quay cranes and yard gantry cranes are now remotely operated from air‑conditioned control rooms, eliminating the need for operators to sit in cabins 30–50 meters above ground.
• Climate‑controlled cabins: Operators use joysticks and multiple screens in shared cabins, ensuring comfort, safety, and consistent productivity.
• Community integration: Women from fishing and coastal communities have been trained to operate these advanced cranes, creating new employment opportunities.
• ABB automation systems: ABB provided the technology for quay and yard crane automation, enabling India’s first fully automated container terminal.
• Digital twin monitoring: IoT‑enabled systems collect real‑time operational data, displayed on large 3D video walls for proactive exception handling.

Benefits of Automation

Feature	Impact
Remote crane operation	Eliminates operator fatigue, improves safety
Climate‑controlled cabins	Consistent productivity, collaborative environment
AI & IoT integration	Real‑time monitoring, faster decision‑making
Automated gantry cranes	No human operator required, 24/7 efficiency
Community training	Employment for local women, social inclusion

Strategic Importance

• India’s first deep‑sea trans-shipment hub: Vizhinjam is designed to handle Megamax containerships and reduce reliance on foreign hubs like Colombo and Singapore.
• Capacity growth: Phase 1 capacity is 1 million TEUs, with expansion planned to 7.2 million TEUs.
• Sustainability: APSEZ is embedding low‑carbon operations, afforestation, and renewable energy adoption into its port strategy.

Risks & Challenges

• High capital costs: Automation requires significant upfront investment in AI, IoT, and digital twin systems.
• Skill transition: Continuous training is needed to upskill local communities for advanced tech roles.
• Cybersecurity risks: Increased reliance on digital systems makes ports vulnerable to cyber threats.

Adani Ports and Special Economic Zone (APSEZ) has expanded its partnership with US-based Kaleris, committing up to $100 million to deploy AI-powered automation across 15 container terminals at nine ports, as part of a broader $850 million investment in technology and decarbonisation by 2031.

Key Details of Adani’s AI Port Automation

• Investment scale: Up to $100 million in two phases, part of a larger $850 million technology and decarbonisation plan.
• Partnership with Kaleris: Deployment of the N4 Terminal Operating System (TOS) and AI-augmented optimisation solutions.
• Coverage: Rollout across 15 container terminals spanning nine domestic and international ports.
• Efficiency gains: Up to 20% improvement in RTG crane productivity and 14% improvement in terminal truck productivity.
• Capacity expansion: Unlocking 91 million metric tonnes (MMT) of additional cargo handling capacity by 2030, supporting APSEZ’s goal of 1 billion tonnes per annum throughput.

Strategic Impact

Focus Area	Details
AI-enabled automation	Defines next frontier of competitiveness in ports and logistics
Unified digital backbone	Seamless integration across yard, gate, and vessel workflows
Decarbonisation	Part of $850M plan to modernise and reduce carbon footprint
Global footprint	Expansion includes hubs in India, Australia, Israel, Tanzania, and Colombo
Customer experience	Faster turnaround, improved planning accuracy, superior service

Why It Matters

• Global competitiveness: AI-driven automation positions APSEZ alongside leading global port operators.
• Sustainability: Integration of AI, IoT, and optimisation aligns with decarbonisation goals.
• Economic impact: Boosts India’s logistics efficiency, reducing costs and enhancing trade flows.
• Technology leadership: Demonstrates India’s capability to deploy AI at scale in critical infrastructure.

The ambitious AI automation plan comes with significant hurdles. High upfront costs of $100 million demand strong returns on investment, while increased reliance on digital systems exposes ports to cybersecurity vulnerabilities. Workforce adaptation is another challenge, as employees must transition to AI-driven operations. Finally, scaling automation across diverse ports introduces execution complexity, requiring robust integration and continuous monitoring.

Global Port Automation Leaders 

The world’s leaders in port automation today are concentrated in Asia and Europe, with China’s Qingdao and Shanghai, Singapore, and Rotterdam consistently ranked at the top for fully automated container handling, AI-driven scheduling, and sustainability integration.

Port	Region	Key Automation Features	Global Significance
Port of Qingdao, China	Asia	Fully automated end-to-end terminal, electric AGVs, AI scheduling	Ranked #1 globally; benchmark for large-scale automation
Port of Shanghai, China	Asia	Automated stacking cranes, digital twin systems	Handles world’s largest container throughput
Port of Singapore	Asia	Autonomous vehicles, AI-driven berth allocation, paperless customs	Global hub for smart logistics and sustainability
Port of Rotterdam	Europe	Automated cranes, IoT integration, hydrogen-powered equipment	Europe’s most advanced smart port
Port of Los Angeles, USA	North America	Semi-automated terminals, AI analytics	Leading US port despite labour constraints
Tanger Med, Morocco	Africa	Automated stacking, smart cargo handling	Africa’s largest and most advanced port
Port of Melbourne, Australia	Oceania	Automated yard cranes, smart energy systems	Regional leader in automation and sustainability

What Sets Them Apart

• China’s dominance: Ports like Qingdao and Shanghai lead due to full-scale automation, electrified equipment, and AI-driven scheduling.
• Singapore’s innovation: Known for autonomous vehicles, predictive analytics, and carbon-neutral goals.
• Rotterdam’s sustainability: Europe’s leader in hydrogen-powered equipment and IoT integration.
• North America’s lag: Despite advanced tech, governance and labour constraints slow full automation adoption.

Challenges

Global leaders face high capital costs, cybersecurity vulnerabilities, and workforce adaptation challenges. North American ports, in particular, struggle with labour union resistance, while Asian hubs must balance rapid scaling with sustainability goals.

JSW Infrastructure Wins 30‑Year PPP Mandate to Expand Kolkata Dock System, Scaling Container Capacity to 1.8 Million TEUs

JSW Infrastructure Limited (“the Company”) has received a Letter of Award (“LOA”) from the Syama Prasad Mookerjee Port Authority (“SMPA”), pursuant to a competitive bidding process, for the integrated development of the Outer Container Terminal comprising of two berths and five berths at Netaji Subhas Dock (NSD) at the Kolkata Dock System (“the Project”).

The Project has been awarded on a Design, Build, Finance, Operate and Transfer (DBFOT) basis under the Public‑Private Partnership (PPP) framework and is aimed at enhancing container handling capacity, improving operational efficiency, and supporting growing trade volumes in the region. Under the concession agreement with a 30-year tenure, the Project will be executed in two phases and is expected to create a total capacity of approximately 0.93 million TEUs.

This award builds on the Company’s earlier LOA for the reconstruction of Berth 8 and mechanization of Berths 7 and 8 at NSD, Kolkata (0.45 million TEUs), with interim operations expected to commence shortly. Together, these two projects meaningfully expand the Company’s footprint at one of India’s key eastern gateway ports and reinforce its strategic presence in the Kolkata Dock System. Upon completion, and including the capacity from the ongoing Berth 7 and 8 project, the Company’s combined container handling capacity at the Kolkata Dock System is expected to scale up to approximately 1.4 million TEUs.

The development is underpinned by strong demand fundamentals benefiting from a well-established hinterland and a high concentration of cargo originating from the Kolkata metropolitan region. Both the projects are expected to address existing capacity constraints at NSD, improve berth productivity through mechanization, and enhance vessel turnaround times.

Strategically, this marks the Company’s second win at SMPA within a year, further consolidating its position as a key private sector participant in the Government’s port privatization and PPP framework. Upon completion of the identified container growth projects, the Company’s overall container handling capacity is expected to increase to approximately 1.8 million TEUs. The addition of incremental container capacity is aligned with the Company’s strategy to further diversify into the container segment and progressively scale up its third‑party cargo business, thereby enhancing its overall cargo mix across geographies.

Adani Ports Anchors Argentina’s First LNG Export to India

Adani Ports and SEZ (APSEZ) has secured a landmark 10‑year marine services contract for Argentina’s first LNG export project to India, marking its entry into South America and reinforcing India‑Argentina energy trade ties. The Southern Energy FLNG project will begin operations in 2027, with Argentina expected to export up to 10 million tonnes of LNG annually to India.

The contract marks India's largest integrated transport utility’s entry into South America and strengthens its global marine services portfolio.

The Adani Group–Meridian consortium will deliver marine services for the Southern Energy FLNG project, supported by an estimated investment commitment of $70 million. The project strengthens APSEZ’s role in an emerging LNG export corridor while reinforcing growing energy linkages between India and Argentina.

Key Highlights of the Deal

• APSEZ entry into South America: First major marine services contract in the region.
• Consortium with Meridian Group: Joint venture (51:49) between Adani Harbour International FZCO and Argentina’s Meridian Transportes Marítimos S.A.
• Southern Energy FLNG project: Developed by Southern Energy S.A., a JV of Golar LNG and Pan American Energy.
• Investment commitment: Estimated at $70 million for marine assets and operations.
• Marine services scope: Tugboat operations, offshore logistics, supply support, and crew transfer. Supported by 4 tugboats, 1 anchor handling tug supply vessel, and 1 crew boat.

Strategic Importance

• Energy Corridor Creation: Argentina’s LNG exports will diversify India’s energy sources, reducing reliance on Middle Eastern suppliers.
• Supply Resilience: APSEZ’s expertise in 12 countries ensures operational reliability in complex maritime environments.
• Production Capacity: Phase 1 will produce 2.45 million tonnes annually (~28 cargoes), scaling up to 10 million tonnes per year for India from 2027.

India–Argentina Energy Linkages

• Argentina’s LNG role: Emerging as a new global supplier, leveraging the General San Martin pipeline and FLNG vessel Hilli Episeyo.
• India’s demand outlook: Rising LNG imports to support industrial growth, power generation, and clean energy transition.
• Geopolitical impact: Strengthens Indo‑Latin American energy cooperation, diversifying India’s strategic energy partnerships.

APSEZ’s Global Marine Footprint

Region	Key Projects	Strategic Value
Middle East	LNG terminal support, offshore logistics	Energy hub connectivity
Africa	Port operations, oil & gas logistics	Expanding trade corridors
South America (Argentina)	Southern Energy FLNG marine services	First LNG export link to India
India	Ports, LNG terminals, refineries	Domestic energy resilience

Risks & Challenges

• Operational Timeline: Commercial operations only from September 2027, requiring long‑term planning.
• Global LNG Market Volatility: Prices and demand may fluctuate with geopolitical tensions.
• Infrastructure Dependence: Success hinges on Argentina’s pipeline and FLNG vessel reliability.

Adani with Hyfun Launch India’s Ist Reefer Train Boosts Global Cold‑Chain Logistics

Adani Logistics has launched India’s first dedicated refrigerated container train (“reefer rail”) in partnership with HyFun Foods, connecting Gujarat’s Virochannagar ICD to Mundra Port. This initiative replaces up to 40 truck trips per train, cutting costs, emissions, and boosting frozen food exports to over 40 countries.

Key Highlights of the Reefer Rail

• First refrigerated train: Flagged off on 21–22 May 2026, operated by Adani Logistics.
• Partnership: Collaboration between HyFun Foods, Adani Logistics, and Evergreen Marine Corporation.
• Route: Runs from Virochannagar Inland Container Depot (ICD) in Gujarat to Mundra Port (APSEZ).
• Capacity: Each train replaces ~40 road trips, reducing congestion and fuel use.
• Exports: Frozen potato products shipped to Malaysia, Singapore, South Korea, Japan, Taiwan, Indonesia, and supplied to brands like Pizza Hut, Burger King, Taco Bell, Subway, IKEA, KFC.

Strategic Impact

• Boost to farmers: Frozen potato products from Indian farms reach global quick-service restaurants, increasing farmer incomes.
• Sustainability: Aligns with India’s push to reduce fuel consumption; rail freight cuts carbon emissions significantly.
• Cold-chain reliability: Ensures temperature-controlled logistics, vital for frozen food exports.
• Global expansion: HyFun Foods currently exports to 40+ countries, aiming for 100+ markets in coming years.

Comparison: Road vs Rail for Frozen Exports

Mode	Trips per shipment	Fuel use	Carbon emissions	Reliability
Road trucks	~40 trips	High	High	Vulnerable to delays
Reefer rail	1 train replaces 40 trips	Lower	Significantly reduced	Controlled, consistent

Risks & Challenges

• Infrastructure dependency: Success hinges on ICD and port connectivity; bottlenecks could disrupt schedules.
• Temperature assurance: Reefer rail must maintain strict cold-chain standards to avoid spoilage.
• Scaling limits: Current deployment is exclusive to HyFun Foods; broader adoption will require investment in reefer wagons and hubs.

Why It Matters for India

• Strengthens India’s position as a reliable global supplier of processed frozen foods.
• Supports export diversification beyond IT and pharma into agri-food logistics.
• Enhances eco-friendly logistics corridors, aligning with national sustainability goals.

Allcargo Terminals FY26 Profit Surges 46% on Record Volumes

• Allcargo Terminals Reports 46% Y-o-Y Growth in FY26 PAT; Net Profit Rises 46%
• Volumes increased to 7.23Lakh TEUs, a 7% Y-o-Y Growth

Allcargo Terminals Limited has announced its financial results for the year ended March 31st, 2026. The company reported a consolidated net profit of ₹44 crore in FY26, registering a strong 46% year-on-year growth over the previous year. EBITDA has increased to ₹162 crore, reflecting a 26% year-on-year rise. Annual volumes also recorded healthy growth, increasing to 7.23 lakh TEUs, representing a 7% year-on-year increase.

Summary of Consolidated Financial Results.

(₹ in Cr)

Particulars (in ₹Crs)	Q4FY26	Q4FY25	Y-o-Y (%)	FY26	FY25	Y-o-Y (%)
Revenue	208	186	12%	821	758	8%
EBITDA	44	33.5	31%	162	128	26%
Profit After Tax (PAT)	8.8	-2.4	NA	44	30	46%

Suresh Kumar R, Managing Director, Allcargo Terminals Limited, said: FY26 was a year of strong progress and purposeful groundwork toward ATL’s three-year ambition. Supported by India’s growing EXIM momentum and our focused capacity expansion at key ports, PAT grew 46% over the previous year. Our continued emphasis on operational excellence further strengthened customer confidence across markets and enabled us to achieve our highest-ever annual volumes.

In line with our strategic priorities, we enhanced capacity at one of our two JNPT facilities and secured a ten-year extension for the other. Construction of the PFT-ICD at Farukhnagar also commenced in Q4, marking another important milestone in our growth journey.

We are well positioned for the future and remain committed to contributing meaningfully to India’s expanding EXIM ecosystem and logistics infrastructure development.

ABOUT ALLCARGO TERMINALS LIMITED.

Allcargo Terminals Limited (ATL) demerged from Allcargo Logistics, an India-born global leader in multimodal logistics solutions and is an independent entity listed in the Indian stock exchanges in August 2023. ATL offers India’s widest CFS networks and specializes in Container Freight Stations (CFS) and Inland Container Depots (ICD), operates at the strategic locations of Nhava Sheva JNPT, Mundra, Chennai, and Kolkata. Its best-in-class digital app and portal, myCFS enables contact-less CFS services. ATL adheres to unparalleled safety and security standards, including OHSAS, ISO and GSV (C-TPAT-compliant). ATL is dedicated to meeting diverse logistical needs and is well positioned to explore opportunities in terminals, including multimodal logistics parks and other ventures. Allcargo Terminals Ltd listed on the BSE Limited (Scrip Code- 543954) and The National Stock Exchange of India Limited (Scrip Code- ATL).

Amazon Launches Supply Chain Services to Extend Its Logistics Network to Businesses Worldwide

Amazon has officially launched Amazon Supply Chain Services (ASCS), opening its logistics network—including freight, distribution, fulfillment, and parcel shipping—to businesses worldwide. Leading brands like Procter & Gamble, 3M, Lands’ End, and American Eagle Outfitters are among the first adopters.

Global Expansion of Amazon’s Logistics

• Launch Date: May 4, 2026
• Ticker: Amazon (NASDAQ: AMZN)
• Scope: Extends Amazon’s logistics infrastructure to retail, healthcare, automotive, manufacturing, and more
• Analogy: ASCS is positioned as the AWS of logistics

Core Offerings

Service	Key Features	Scale
Freight	Ocean, air, ground, rail transport; customs clearance; shipment visibility	80,000+ trailers, 24,000+ containers, 100+ aircraft
Distribution & Fulfillment	Bulk storage, inventory positioning, unified inventory pool, multi-channel fulfillment	Supports ecommerce, social media, physical stores
Parcel Shipping	2–5 day delivery, 7-day service, flexible pickup/drop-off, photo-on-delivery	Same network delivering billions of Amazon packages annually

Early Adopters

• Procter & Gamble: Using Amazon freight for raw materials and finished goods
• 3M: Leveraging freight services for global distribution
• Lands’ End: Unified inventory pool for multi-channel fulfillment
• American Eagle Outfitters: Parcel shipping for direct-to-customer deliveries

Strategic Impact

• Efficiency & Reliability: Access to Amazon’s AI forecasting and operational expertise
• Scalability: Solutions grow with evolving business needs
• Resilience: Handles peak demand and disruptions with predictive inventory placement
• Growth Opportunity: ASCS mirrors AWS’s diversification impact

Access

Businesses can sign up via supplychain.amazon.com.

Takeaway

Amazon Supply Chain Services marks a transformational moment in global logistics, democratizing access to Amazon’s infrastructure for industries far beyond retail. Much like AWS reshaped cloud computing, ASCS aims to redefine supply chain management by offering speed, reliability, and cost efficiency at scale.

India Post Partners with DTDC to Boost E‑Commerce Logistics Across India

In a significant development to enhance India’s logistics and e-commerce ecosystem, the Department of Posts (DoP) under the Ministry of Communications and DTDC Express Limited have signed a Memorandum of Understanding (MoU) in New Delhi.

Key Details of the MoU

• Date & Venue: April 2026, Dak Bhawan, New Delhi.
• Signatories: Sh. Neeraj Kumar Jha (DoP) and Sh. Jatinder Sethi (DTDC).
• Objective: Expand logistics opportunities by enabling DTDC to leverage DoP’s 1.64 lakh Post Offices for nationwide parcel delivery, including COD services.
• Collaboration Areas: Joint logistics operations, capacity sharing, synchronization of marketing strategies, adoption of best practices.
• Review Mechanism: Quarterly meetings to assess progress and explore new opportunities.

Benefits to DTDC

• Access to India Post’s unparalleled postal network, including remote and rural areas.
• Improved delivery speed and service quality.
• Enhanced ability to meet rising demand from India’s e-commerce sector.

Benefits to the Department of Posts

• Expansion of parcel business and strengthened logistics role.
• Improved transmission and delivery timelines.
• Supports India’s vision of becoming a global logistics hub.

About the Organizations

• Department of Posts (DoP): Operates the world’s largest postal network with over 1.64 lakh Post Offices, providing communication, logistics, and financial services.
• DTDC Express Limited: A leading express parcel delivery company in India, offering innovative logistics solutions for domestic and international e-commerce.

Strategic Significance

This MoU builds on earlier collaborations between DoP and DTDC (initiated in 2025) and reflects the government’s broader push to modernize India Post into a key driver of logistics and e-commerce growth.

Amazon Air Expands to Northeast India, Delivery Speeds to Become 5x Faster

• Shri Ram Mohan Naidu Kinjarapu, Hon’ble Minister of Civil Aviation, flags off inaugural Amazon Air flight to Guwahati
• Amazon is the only e-commerce company in India operating a dedicated air cargo network
• Expansion will also enable small businesses and entrepreneurs from the region to better serve customers across India

Amazon today announced the expansion of Amazon Air to Northeast India with new air cargo routes connecting Kolkata and Guwahati, further strengthening its logistics infrastructure and connectivity across the region. The addition of dedicated air capacity will significantly improve delivery speed and reliability, enabling customers across the Northeast to access Amazon’s vast selection of products with faster and more consistent delivery.

The service will support deliveries across all seven sister states —Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland and Tripura — through Amazon’s integrated air and surface transportation network. By combining dedicated air capacity with its multimodal logistics infrastructure, Amazon expects to reduce transit times and increase delivery speeds by up to five times, bringing customers across the region faster access to a wide selection of products — from everyday essentials to smartphones, consumer electronics, fashion & beauty and more.

The inaugural Amazon Air flight to Guwahati was flagged off from the Indira Gandhi International Airport, New Delhi, by Shri Ram Mohan Naidu Kinjarapu, Hon’ble Minister of Civil Aviation, Government of India, alongside Abhinav Singh, Vice President – Operations, India and Australia, Amazon and Chetan Krishnaswamy, VP Public Policy, Amazon India.

Shri Ram Mohan Naidu Kinjarapu, Hon’ble Minister of Civil Aviation and Abhinav Singh, VP, Operations India and Australia, Amazon at the expansion announcement of Amzon air to Guwahati

“With Hon’ble Prime Minister Sh. Narendra Modi Ji’s priority focus on the North-East through the vision of ‘Act East, Act Fast, Act First’, infrastructure and connectivity in the North-Eastern region have grown multifold. Today, every state in the North-East has an airport and the number of operational airports has increased from 9 in 2014 to 16 today. Given the North East’s immense potential in horticulture and cargo exports, today’s launch of Amazon Air’s cargo route from Delhi to Guwahati will further support the farmers, artisans and entrepreneurs of the North-East. The Government has also taken several significant interventions to encourage air cargo growth in the country. In Budget 2026, special emphasis has been placed on building air cargo infrastructure and warehousing capacity to strengthen logistics for perishable and high-value products. Additionally, the value cap on courier exports has been removed which will help boost cross-border e-commerce. And I congratulate Amazon for adding to air freight network of the country with today’s milestone launch,” said Shri Ram Mohan Naidu Kinjarapu, Hon’ble Minister of Civil Aviation.

“Enhanced logistics connectivity plays a crucial role in empowering local entrepreneurs and expanding market access for businesses, and employment across the Northeast. For sellers in the region, the introduction of Amazon Air services to Guwahati will enable enterprises to connect with customers nationwide. Improved fulfillment speeds will allow businesses to reach a wider customer base and participate more meaningfully in India’s rapidly growing digital economy, while also bringing the benefits of faster and more reliable deliveries to customers and communities across Assam and the wider Northeast region. Such advancements in logistics infrastructure are also expected to generate substantial employment opportunities for local youth. It is hoped that the operationalization of Amazon Air services will further contribute to job creation and support the overall economic growth of the region," said Dr. Ravi Kota, IAS, Chief Secretary, Assam.

“Since launching Amazon.in in 2013, we have consistently invested in building one of India’s largest logistics networks to serve customers wherever they live. The expansion of Amazon Air to the Northeast is a natural progression of those investments and reflects our long-term commitment to strengthening connectivity across the country. It also aligns with the Government’s focus on improving logistics infrastructure and unlocking economic opportunity in the region. For customers, this means access to Amazon’s vast selection at 5x better speeds than before, while sellers and entrepreneurs in the Northeast can now reach customers across India faster and more reliably,” said Abhinav Singh, VP – Operations, India and Australia, Amazon.

More About Amazon Air

Amazon Air launched in India in 2023 and has since strengthened the country’s e-commerce logistics network. Amazon is the only e-commerce company in India operating a dedicated air cargo fleet. With two narrow-body freighters, Amazon Air moves tens of thousands of packages daily, enabling safer, faster and more reliable deliveries. Its overnight routes connect major metros including Delhi, Mumbai, Bengaluru, Guwahati and Pune. Amazon also operates air-rail multimodal connections, with onward reach to cities such as Delhi, Guwahati and other parts of the country. Including belly cargo partnerships, Amazon’s air network now serves over 100 origin-destination pairs across India.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.

Why Accurate Delivery Tracking Builds Customer Confidence?

After placing an order, customers enter a waiting phase filled with expectations. They want reassurance that their purchase is moving as promised. When updates are unclear or delayed, uncertainty begins to replace excitement. This moment often determines how customers judge the logistics service experience.

Accurate updates remove this uncertainty by replacing assumptions with verified updates. Delivery tracking gives customers a clear view of shipment progress from dispatch to delivery. As businesses manage higher volumes of orders across multiple locations, consistency becomes critical.

Reliable visibility ensures customers feel informed rather than left guessing. This transparency strengthens trust at every stage of the delivery journey. Below are the key reasons accurate updates play such a vital role in building confidence.

5 Reasons Accurate Delivery Tracking Strengthens Customer Confidence

Shipment visibility acts as a shared source of information for customers and businesses. It ensures everyone refers to the same status at the same time. Each confirmed scan adds clarity rather than confusion. This alignment directly influences how customers judge service quality.

1. Reducing Waiting Period Uncertainty
   The waiting phase often creates uncertainty, especially without clear updates. Real-time delivery tracking reassures customers by showing steady progress, reducing anxiety, and building confidence.
   
   Transparent updates replace vague promises with visible movement, strengthening trust at every stage. Proactive alerts during delays prevent frustration and show honesty.
   
   Tracking also gives customers a sense of control, allowing them to plan independently. This transparency improves emotional satisfaction and gradually builds long-term loyalty toward the logistics provider.
2. Reflecting Reliability and Professionalism
   Consistent delivery updates signal well-organized and accountable operations. Accurate delivery tracking reflects attention to detail across logistics workflows. Customers associate this level of precision with professionalism and careful handling of shipments.
   
   When updates are timely and accurate, confidence in the provider increases. Reliability plays a major role in customer retention. Over time, predictable delivery experiences and professional communication reinforce credibility and position the logistics provider as a dependable choice.
   
   This operational discipline also supports scalability, enables smoother coordination across regions, and assures customers that service quality remains consistent as delivery volumes grow.
3. Reducing Support Queries and Delivery Disputes
   Many customer support requests arise due to missing or unclear delivery information. Clear delivery tracking answers common questions automatically, reducing the need for direct support interactions.
   
   Customers can access updates instantly instead of waiting for responses. This lowers frustration and eases pressure on support teams. A detailed digital tracking history also minimizes delivery disputes.
   Documented timelines are easy to verify, preventing conflicts and improving overall operational efficiency.
4. Encouraging Repeat Purchases Through Consistent Experiences
   Consistent and transparent delivery experiences strongly influence repeat purchases. When customers regularly receive accurate updates and reliable timelines, trust builds with every interaction.
   
   Delivery tracking reduces uncertainty and reinforces confidence throughout the journey. Customers naturally return to logistics providers that deliver predictable, stress-free experiences. This consistency improves satisfaction and loyalty.
   
   Over time, dependable delivery performance becomes a key factor in retention and long-term business growth. It also strengthens brand perception, supports positive word-of-mouth, and helps businesses differentiate themselves in competitive markets where service reliability directly impacts customer choice.
5. Protecting Sensitive and High-value Shipments
   As many businesses depend on faster deliveries and cold-chain services, accurate delivery tracking plays a critical role in protecting service quality.
   
   Real-time visibility allows continuous monitoring of temperature-sensitive and high-value consignments from origin to destination. Businesses can track movement through key facilities and line-haul routes, supporting compliance and audit requirements.
   
   For time-critical shipments, this transparency strengthens customer confidence. Integrated tracking platforms also create a shared source of truth between businesses and logistics providers.

Strengthen Customer Confidence Through Reliable Delivery Updates

Accurate delivery tracking influences how customers feel long after checkout, shaping trust, satisfaction, and long-term loyalty. When customers receive timely and clear updates, they feel informed and confident about their purchase decisions. This confidence reduces post-purchase anxiety and strengthens their overall perception of the brand.

Informed customers are more likely to place repeat orders and share positive experiences with others, driving recommendations and sustained growth. Choosing the right logistics partner plays a critical role in delivering this experience.

Logistics service providers like DTDC support businesses with reliable tracking, consistent updates, and a wide delivery network. This visibility helps brands maintain credibility across regions. Clear and accurate delivery tracking transforms shipping into a dependable experience that reassures customers, reinforces brand reliability, and supports long-term customer relationships.

Peter Thiel's Valar Ventures-backed Velocity Commits ₹100 Cr to Scale AI-Led Shipping, Targets 5X Growth in 2026

Velocity, India’s leading e-commerce enablement platform has announced a ₹100 crore investment to scale Velocity Shipping (formerly Shipfast), as it doubles down on advancing faster, more reliable and transparent AI-led logistics for digital-first brands. The investment will be deployed over the next 2 years and will be funded entirely through internal cash reserves and revenues from Velocity’s core businesses.

Since its launch in 2025, Velocity Shipping has seen strong adoption, with 900+ brands onboarded so far, with around 60% of these coming from Velocity’s existing ecosystem. The platform is currently witnessing 70% month-on-month growth in order volumes and now contributes nearly 40% of Velocity’s overall revenues. In December 2025 alone, Velocity Shipping processed over 10 lakh orders, placing Velocity among India’s top three shipping aggregators by order volume.

To support this momentum, the ₹100 crore investment will be directed toward strategic hiring, product development, and AI-led innovation across the logistics value-chain. Velocity plans to double its shipping team and has already made senior hires from NimbusPost, Pickrr, Delhivery and Shiprocket as it strengthens its shipping and last-mile capabilities. The company is also targeting a 5x increase in monthly shipping volumes in CY26.

“We started Velocity by solving one of the biggest bottlenecks for digital-first brands: access to capital. As we worked closely with thousands of founders, it became clear that logistics and fulfilment were equally critical constraints to growth, but existing solutions needed to evolve to better support digital-first brands. Velocity Shipping was built as a strong, operator-first alternative to existing shipping solutions, with reliability and accountability at its core,” said Abhiroop Medhekar, Co-Founder and CEO, Velocity.

“Its rapid adoption has reinforced our belief in shipping as a major growth engine for Velocity. This ₹100 crore commitment reflects our long-term conviction to double down on shipping as we build category-defining digital infrastructure for India's e-commerce ecosystem,” Medhekar added.

Logistics has become a Growth Bottleneck for D2C Brands

Rising consumer expectations around delivery speed have fundamentally reshaped how digital-first brands compete online. Faster Shipping directly impacts purchase completion, customer experience, delivery performance and repeat purchases. Yet brands were expected to deal with missed pickups, fake delivery attempts, slow escalations and delayed COD settlements -often shrugged off as ‘industry reality’.

This gap has tangible business consequences for D2C businesses, directly impacting growth and customer trust. According to the E-Commerce Trends Report 2025 by DHL eCommerce, 81% of shoppers abandon their carts if their preferred delivery option isn’t available.

Velocity Shipping was co-created with brands from Velocity’s own portfolio to address these challenges through a tech-first, transparent approach to logistics.

How Velocity Shipping fills the gap

Velocity Shipping enables same-day, next-day, express and standard deliveries helping brands meet rising consumer expectations without adding operational complexity. The platform works with multiple third-party logistics (3PL) partners, including Delhivery, Ekart, Amazon, Blue Dart, Blitz, Pikndel and XpressBees, allowing brands to access the best-performing courier networks across regions through a single interface and and serves over 19,000 pincodes pan-India.

A central differentiation in how the platform solves long-standing inefficiencies across the shipping lifecycle is its AI-powered intervention layer, which operates across the entire order journey. The system validates addresses, uses local-language voice agents (Vani AI developed by Velocity’s in-house tech team) to urge the conversion of COD orders to prepaid, and automatically verifies non-delivery reports. When a shipment is marked as an NDR or RTO, the system automatically triggers an AI call to the customer to verify the issue, helping identify false delivery attempts or premature returns.

AI-led calling helps solve failed deliveries and reduce RTO’s

Orders verified via WhatsApp and AI-led calls are delivered at 1.85x the rate of unverified orders, based on over 2.4 lakh AI-assisted verification calls completed on the platform. This proactive intervention with the platform has achieved 60-70% recovery of failed deliveries where the buyer is still interested and a 8-10 percentage point reduction in return-to-origin rates, directly impacting both customer experience and brand profitability for digital-first brands.

Velocity Shipping also tackles one of the biggest pain points in logistics for digital-first businesses: transparency and opacity in shipping aggregation models. In traditional models, weight discrepancies raised by courier partners often result in automatic deductions, with brands left to reconcile charges later. Velocity Shipping reverses this approach. Billing adjustments are made only after an AI-led verification of sorter images supplied by the courier partners, ensuring discrepancies are reviewed, validated, and resolved transparently.

Founded in 2020, Velocity has evolved into a full-stack growth enablement platform for digital-first brands across capital, logistics, insights and AI-led solutions. Its financing business is expected to turn profitable in CY26.

About Velocity

Velocity is India’s leading e-commerce enablement platform, empowering digital-first businesses with fast, flexible non-dilutive capital, logistics, and AI-powered tools to scale efficiently. Founded in 2020 by IIT Bombay alumni Abhiroop Medhekar, Atul Khichariya, and Saurav Swaroop, Velocity’s mission is to accelerate the growth of India’s e-commerce ecosystem.

Backed by Peter Thiel's Valar Ventures, Velocity has raised $30+ Million so far and has partnered with 4,000+ D2C and digital-first brands, disbursing over ₹1,100 crore in funding. Beyond capital, the company offers a comprehensive suite of products—Velocity Shipping for AI-driven shipping and logistics, Velocity Insights for actionable business intelligence and Vani AI, an AI-powered telecalling solution for personalized customer engagement. Some of the leading D2C brands Velocity has supported include Frido, Bellavita, Koskii, Bewakoof, Soulflower, Rynox Gears, NasherMiles, Hammer, Zlade, The Bear House, Off Duty, and Chumbak.

For more information, visit: https://www.velocity.in/