Zoom Expands Zoom Contact Center Capabilities in India with Native Phone Number Availability

Zoom has expanded its Zoom Contact Center in India by introducing native phone number availability across six major telecom circles, enabling businesses to deliver compliant, AI-powered customer experiences locally. This marks a significant step in strengthening Zoom’s footprint in India’s enterprise communications market.

In October 2024, Zoom launched its cloud phone solution with native numbers in Maharashtra, later expanding to other circles. Builds on that foundation, Zoom is extending capabilities to full omnichannel customer engagement with voice, video, and social media integration.  

Key Highlights of the Expansion

• Native India Phone Numbers: Available in Maharashtra (Pune), Tamil Nadu (Chennai), Mumbai, Delhi NCR, Karnataka (Bengaluru), Andhra Pradesh & Telangana (Hyderabad)
• Regulatory Compliance: Operates under Zoom India’s pan-India Unified License from the Department of Telecommunications (DoT)
• AI-First Customer Experience: Integration of AI-driven tools for voice, video, and omnichannel support
• Global Reach: Complements Zoom Phone’s coverage in 50+ countries

Benefits for Indian Enterprises

• Seamless hybrid work support with local numbers
• Enhanced customer trust through compliance
• Scalable cloud contact center without heavy infrastructure
• AI-powered efficiency with automated routing and analytics

Comparison: Zoom Phone vs. Zoom Contact Center in India

Feature	Zoom Phone (India)	Zoom Contact Center (India)
Launch Date	Oct 2024	Apr 2026
Coverage	Maharashtra, later expanded to 6 circles	Six telecom circles (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Pune, Chennai)
Primary Use	Cloud phone solution for enterprises	AI-first omnichannel contact center
Regulatory License	DoT-approved cloud phone license	Pan-India Unified License (DoT)
Target Audience	Multinational corporations, hybrid workforce	Enterprises needing customer engagement solutions

Risks & Considerations

• Regulatory dependence on DoT licensing
• Strong competition from Genesys, Avaya, Freshworks
• Integration challenges with legacy systems

Strategic Outlook

• Zoom positions itself as a serious competitor in India’s enterprise communications and CX market
• Expansion enables globally integrated yet locally compliant services

TCS Set for 9-Quarter High Revenue Growth as Rupee Depreciation Boosts IT Earnings

Tata Consultancy Services (TCS) is expected to post its strongest revenue growth in nine quarters for Q4 FY26, largely driven by the weaker rupee against the US dollar. Analysts project a sequential revenue rise of about 4% to ₹69,912 crore, with net profit estimated to grow 2.7% to ₹13,801 crore.

The basis of the report is analyst consensus ahead of TCS’s Q4 FY26 earnings, with brokerages highlighting that revenue growth will be the strongest in nine quarters, largely due to rupee depreciation boosting dollar-denominated revenues. Estimates peg sequential revenue growth between 2.6–4% and net profit growth around 2–3%.

The weaker rupee against the US dollar is the single biggest driver of revenue growth, as TCS earns most of its revenues in foreign currency.

Brokerage estimates project TCS’s highest revenue growth in nine quarters, driven by rupee depreciation and modest sectoral recovery, though analysts warn growth is forex-led rather than demand-led. Analysts caution that while headline growth looks strong, underlying demand remains mixed due to AI adoption risks, geopolitical uncertainty, and cautious client spending.

Key Highlights of TCS Q4 FY26 Outlook

• Revenue Growth: Projected at ₹69,912 crore, up 4% sequentially.
• Net Profit: Estimated at ₹13,801 crore, a 2.7% increase.
• Currency Impact: The weaker rupee has boosted export-heavy IT earnings, making dollar revenues more valuable when converted to INR.
• Quarter Context: This marks the highest revenue growth in nine quarters, signaling a rebound after muted performance in earlier quarters.

Why the Weaker Rupee Matters

• Export Advantage: TCS earns a majority of its revenue in dollars. A weaker rupee increases the INR value of these earnings.
• Margin Support: Currency depreciation cushions operating margins, especially when global demand is steady.
• Investor Sentiment: While revenue growth looks strong, analysts caution that quality of growth—driven by forex rather than volume expansion—remains a concern.

Market & Strategic Context

• Global Demand: Despite forex gains, IT demand remains mixed due to AI adoption risks, Middle East crisis impacts, and cautious client spending.
• Dividend & Guidance: Investors are watching for final dividend announcements and FY27 guidance, which will indicate whether growth is sustainable beyond currency effects.
• Competitive Landscape: Infosys, Wipro, and HCL Tech will also benefit from rupee weakness, but TCS’s scale positions it to capture the largest gains.

Risks & Trade-offs

• Dependence on Forex: Heavy reliance on rupee depreciation raises concerns about long-term growth sustainability.
• Macro Uncertainty: Global IT budgets are under pressure from geopolitical risks and AI-driven restructuring, which could limit deal flow.
• Investor Hesitation: Markets remain cautious, focusing not just on headline growth but on deal pipeline strength and margin quality.

Takeaway for Analysts & Investors

TCS rides weaker rupee to strongest revenue growth in nine quarters. However, the deeper narrative should highlight that this growth is currency-driven rather than demand-led, raising questions about sustainability.

India Demonstrates 1,000-km Quantum Network in Record Time, Accelerating Secure Tech Frontier

India has successfully demonstrated a 1,000-km quantum communication network under the National Quantum Mission, making it one of the longest such deployments globally and achieving the milestone in under three years—well ahead of its eight-year target. The breakthrough, powered by indigenous technology from QNu Labs, positions India at the forefront of secure quantum communications with strategic applications across defence, finance, and critical infrastructure.

Key Highlights of the Milestone

• Network Length: 1,000 km quantum communication network, among the longest globally.
• Timeline: Achieved in less than three years since the mission’s launch in October 2024.
• Target: Mission aims for 2,000 km secure communication capability by 2032.
• Technology: Developed by QNu Labs, a Bengaluru-based startup specializing in quantum-safe cybersecurity.
• Applications: Defence communications, financial systems, critical infrastructure, and civilian networks across challenging terrains (underwater, underground).

Government Push and Startup Ecosystem

• Expansion of Startups: The mission now supports 17 startups, up from 8, with 9 new ventures added recently.
• Focus Areas: Quantum computing, communication, sensing, materials, biosensors, photon sensing, positioning systems, atomic memory, and precision electronics.
• Examples of New Ventures: Sense-XT, ORVISSEMI, QuBeats, Quantum AI Global, bloq, GDQ Labs, Quantum Biosciences, Bumble Bee Instruments, SAS Qute Electronics.

Funding and Innovation Framework

• Technology Development Board (TDB): Received over 100 R&D proposals within two months of its latest call.
• Biotechnology Industry Research Assistance Council (BIRAC): Nearly 200 applications in cancer research, gene therapy, and bio-manufacturing.
• Financial Instruments: Introduction of optionally convertible debt (OCD) to support startups without immediate equity dilution, encouraging private-public blended financing.

Strategic Significance

• Global Positioning: India joins the ranks of countries like China and the US in demonstrating large-scale quantum communication networks.
• Security Edge: Quantum Key Distribution (QKD) ensures unbreakable encryption, critical for national defence and secure digital ecosystems.
• Policy Push: The mission is part of India’s broader deep-tech strategy, alongside initiatives in 6G, advanced manufacturing, space technologies, and biotechnology.

Dr. Jitendra Singh (Union Minister for Science & Technology): Praised the achievement as a landmark in indigenous innovation, stressing transparency and wider outreach for R&D funding.

Dr. Abhay Karandikar (DST Secretary): Called it “a landmark advancement in secure quantum communication,” noting progress ahead of envisaged timelines.

India’s 1,000-km quantum communication breakthrough marks a decisive leap in its National Quantum Mission, showcasing rapid progress, indigenous innovation, and strategic foresight. With expanded startup participation and blended financing models, India is positioning itself as a global leader in quantum technologies, reinforcing both its digital security and deep-tech ecosystem.

Turiyam AI Validates Indigenous Hindi LLM on C-DAC’s Rudra Servers, Showcasing India’s Full-Stack AI Capability

Turiyam AI, a pioneer in specialized artificial intelligence compute solutions company from India, announced the successful deployment of its inference engine on an indigenous server architecture at the Centre for Development of Advanced Computing (C-DAC), Pune. The milestone marks the execution of an Indian-developed AI software stack, integrating model and inference engine within a single domestic compute environment.

As part of the deployment, Turiyam integrated its inference-first compute platform with Rudra 1 & 2 servers, enabling optimized execution of advanced AI workloads on the indigenous server systems. During the validation, a large language model for Hindi language with 37 dialects, was successfully run on Turiyam’s inference engine within the C-DAC infrastructure environment.

This deployment is a significant milestone demonstrating a complete Indian AI execution pipeline, an Indian-developed large language model operating on a domestically built inference engine and hosted on an indigenous server architecture, executed within C-DAC’s high-performance computing environment.

Commenting on this milestone, Shri E Magesh, Director General, C-DAC, said,

C-DAC continues to work closely with industry, academia and research partners to strengthen India’s advanced computing ecosystem. The validation of advanced AI workloads on indigenous computing infrastructure reflects the growing maturity of India’s research and innovation ecosystem. C-DAC is open to enabling platforms that support the development and deployment of next generation technologies.

Sanchayan Sinha, Cofounder and CEO, Turiyam AI, said,

This milestone proves that India can build and execute across the full AI stack, from model to inference engine and advanced compute platforms. By validating performance within C-DAC’s environment, we are demonstrating that advanced AI workloads can run on domestically engineered systems without compromise.

About C-DAC

The Centre for Development of Advanced Computing (C-DAC) is the premier R&D organization of the Ministry of Electronics and Information Technology (MeitY) for carrying out R&D in IT, Electronics and associated areas. It drives national initiatives in high-performance computing (HPC), AI, and indigenous technologies.

About Turiyam AI

Turiyam AI is a deep-tech company specializing in high-performance AI compute hardware and software. Focused on the inference layer of the AI stack, Turiyam enables businesses to run complex models at a fraction of the cost and energy of traditional GPU clusters.

India’s Rajak ULR 50 Sees Beyond 50 km

India’s defence ecosystem has taken a significant leap forward with the Rajak ULR 50, a long-range electro-optical surveillance system designed and manufactured domestically by Tata Advanced Systems Limited (TASL), a wholly owned subsidiary of Tata Sons and a key player in India’s aerospace and defense industry.  This cutting-edge platform can detect vehicles at over 50 km, humans at 40 km, and small drones at 10 km, making it one of the most advanced indigenous systems for border and strategic monitoring.

Rajak ULR 50 bridges the gap between radar (excellent for aircraft/missiles) and short-range EO systems (good for tactical surveillance), and as it spots drones at 10 km, giving security forces crucial minutes to respond, it thud extends counter-drone envelope.

Essentially, Rajak ULR 50 is the EO “eye” of India’s surveillance grid, complementing radar “ears” and counter-drone “shields.” It ensures that India’s layered defence architecture can detect threats across the spectrum — from infiltrators on foot to drones and vehicles — well before they reach sensitive areas.

Rajak ULR 50 — Technical Edge

Rajak ULR 50 

• Detection Range:
  • Vehicles: 50 km+
  • Humans: 40 km+
  • Small drones: 10 km+
• Technology Base: Advanced electro-optical sensors for day/night surveillance.
• Applications: Border security, counter-drone defence, and protection of critical infrastructure.

By achieving ranges comparable to or exceeding imported Israeli and European systems, Rajak ULR 50 demonstrates India’s ability to deliver world-class surveillance technology at home.

Rajak ULR 50 

Comparison with Other Indian Surveillance Systems

System	Detection Range (Vehicles)	Detection Range (Humans)	Detection Range (Drones)	Key Use Case
Rajak ULR 50	50 km+	40 km+	10 km+	Long-range border & drone surveillance
BEL Electro-Optical Sensors	~20–25 km	~15–20 km	~5 km	Tactical surveillance
DRDO D4 Drone Detection Radar	N/A	N/A	4–6 km	Anti-drone operations
Imported Israeli EO Systems	40–50 km	30–40 km	8–10 km	High-end border monitoring

Rajak ULR 50 matches or exceeds imported systems in range, making it a strategic leap for India’s defence industry.

Positioning Within India’s Surveillance Grid

Layer	System Type	Examples	Rajak ULR 50’s Role
Long-range radar	Ground-based radars	Rohini, Aslesha, Revathi	Complements radar by spotting smaller, low-RCS targets
Electro-optical (EO)	Imaging sensors	BEL EO systems, imported Israeli EO	Extends EO range to 50 km+, reducing blind spots
Counter-drone	RF jammers, radars	DRDO D4, BEL anti-drone	Adds early detection at 10 km, giving jammers more reaction time
Command & Control	Fusion centers	IACCS	Feeds EO data for layered situational awareness
Border monitoring	Static & mobile sensors	Thermal imagers, UAVs	Provides persistent, long-range human/vehicle detection

Rajak ULR 50 acts as the EO “eye” of India’s surveillance grid, complementing radar “ears” and counter-drone “shields” to create a multi-layered detection net.

Strategic Importance

• Border Security: Crucial for northern frontiers like Ladakh and Arunachal Pradesh.
• Counter-Drone Defence: Extends detection envelope, giving forces more time to respond.
• Critical Infrastructure: Protects airbases, naval stations, refineries, and defence facilities.
• Indigenous Capability: Reduces reliance on foreign imports, strengthening India’s defence autonomy.

Made-in-India Initiative

Rajak ULR 50 is more than just a surveillance system — it is a symbol of Atmanirbhar Bharat (self-reliant India). By developing advanced defence technologies domestically, India:

• Enhances national security resilience.
• Builds sovereign capability in sensitive sectors.
• Opens export opportunities to friendly nations seeking affordable, high-performance surveillance systems.

Outlook

The Rajak ULR 50 represents a game-changer for India’s surveillance ecosystem. Its ability to detect threats across the spectrum — from infiltrators on foot to drones and vehicles — ensures that India’s layered defence architecture remains robust, responsive, and future-ready.

As deployment scales up, it will not only strengthen India’s borders but also showcase the country’s growing prowess in indigenous defence innovation.