TCS Signs Its First Fast-Food Chain Deal in the APAC, To Digitize 760+ McDonald’s Restaurants in the Philippines

Tata Consultancy Services (TCS) has signed a two-year partnership with Golden Arches Development Corporation (GADC), the master franchise holder of McDonald's in the Philippines.

This deal, which is TCS’ first with the fast-food chain in the APAC region, aims to modernize and digitize the IT operations for over 760 McDonald's restaurants in the country.

TCS will implement SAP S/4HANA on RISE to upgrade the current systems to the cloud, providing better insights, improved decision-making, and optimized operational performance. This partnership marks TCS's first engagement with McDonald's in the Asia-Pacific region.

McDonald’s is one of the world’s largest foodservice retailers with over 42,000 locations in over 100 countries as of end 2023. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners.

Golden Arches Development Corporation (GADC) has grown significantly in the Philippines over the last few years, anchored on its commitment to digital transformation, including standardization of the IT landscape across all its restaurants nationwide.

TCS will future-proof GADC’s processes to support their growth plans. Through the SAP Business Technology Platform (BTP), TCS will provide development and integration services encompassing app development, automation, data analytics, and artificial intelligence.

TCS will also integrate other SAP capabilities to ensure comprehensive data management and automation solutions tailored to GADC’s needs. These integrations will significantly enhance the fast-food chain’s proficiency in financial management, materials management, enterprise asset management, project management, sales and distribution, user interface, and master data management.

This strategic partnership highlights TCS’ growing presence in the Philippines, where it has been operational since 2008. With over 5,000 employees in the Philippines, TCS supports customers across diverse sectors in the region including, telecom, banking and finance, real estate, and airlines, driving their growth and transformation. TCS has also been recognised as a Top Employer in the Philippines from 2017 to 2024.

Margot Torres, Managing Director at GADC, said, “This partnership with TCS is another step in our continuous digital transformation. The implementation of SAP S/4HANA on RISE will provide us greater agility through data-driven insights, enabling us to continuously improve our customer and employee experience.”

The benefits of the upgrade include increased efficiency and optimized operating costs, digital transformation and innovation, enhanced franchisee experience driving stakeholder loyalty, improved process optimization and workforce productivity.

Shiju Varghese, Country Head, TCS Philippines, commented: "We are pleased to partner with GADC on this significant engagement that marks an important step for TCS Philippines as we expand our presence in the region's fast-food industry. By leveraging the advanced capabilities of SAP S/4HANA and the innovative potential of SAP BTP, we aim to enhance McDonald's operational efficiency and customer experience, for business innovation and excellence."

TCS will also integrate other SAP capabilities to ensure comprehensive data management and automation solutions tailored to GADC’s needs. These integrations will significantly enhance the fast-food chain’s proficiency in financial management, materials management, enterprise asset management, project management, sales and distribution, user interface, and master data management.

Rudy Abrahams, President & Managing Director, SAP Philippines, stated, "We are excited to support Golden Arches Development Corporation in their continuous digital transformation journey. Implementing SAP S/4HANA on RISE will empower them with cutting-edge technology, ensuring McDonald’s stays ahead in the fast-evolving food service industry. This collaboration represents a significant milestone in driving innovation and operational excellence."

McDonald's India Commissions Delhi’s Largest Solar Power Plant in Najafgarh

World's largest fast food restaurant chain, McDonald's restaurants in North and East India, has invested Rs 14 crore to commission Delhi’s largest solar power plant in Najafgarh.

The solar plant is of 3.2 MW capacity and is said to reduce 3,822 tonnes of CO2 emissions annually.

With this, 24 percent of McDonald’s Delhi restaurants have now transitioned to renewable energy, the company said in media statement.

McDonald's India - North and East is finding innovative ways to reduce greenhouse gas, keep waste out of nature and preserve natural resources. Apparently, the used cooking oil is repurposed into biodiesel, which is known to have lower carbon emissions than conventional fuel.

Globally, McDonald's intends to reduce greenhouse gas emissions from its restaurants and offices by 36% by 2030. Learnings from the solar-powered restaurant will be applied to those efforts. The chain will also apply for a zero energy certification from the International Living Future Institute for the restaurant.

In 2020, McDonald's unveiled a brand new solar-powered restaurant at Disney World, Orlando. Designed by Chicago-based Ross Barney Architects and Florida-based architectural and engineering firm CPH, the 8,024 square foot restaurant is covered in solar panels and features eco-friendly design features that minimize energy use and keep the building naturally cool.

SP Robotics Works Collaborates With McDonald’s to Host A (Steam) Creative-Tech Workshop for Kids

Workshop will be hosted in 40+ locations for kids of 7-17 years of age

SP Robotics Maker Lab, a chain of robotics & coding learning centres across India announces its partnership with McDonald’s India West and South, owned and operated by Westlife Development Ltd., to launch the “Creative-Tech Workshop”. The workshop will be a 2 Hour long session that will be held at a nearby McDonald's across 40 locations in Bangalore, Chennai and Hyderabad. This STEAM-themed (Science Technology, Engineering, Arts and Mathematics) workshop will be loaded with fun activities for children between the age of 7 to 17. During the workshop the students will be provided with a take-away electronics & arts kit and taught about the basics of electronics, circuit building, LEDs, switches, and designing 4+ circuits with fun projects they can learn.

The workshop is carefully curated and aims to develop and strengthen their cognitive skills and instil the habit of practical learning in a collaborative environment. The approach helps develop cognitive abilities and aid them in the speed and quality of their problem-solving skills in children. The objective of the STEAM workshop is to focus on logical thought processes and problem-solving allows students to develop mental habits that will help them succeed in any field.

Sneha Priya, Co-Founder of SP Robotics Maker Lab, said, "Every child is curious in their own way - for example one child might be meddling with remote control cars, one child would break and explore all the electronics in the house. Now the question is how do you better mould the curiosity of these children? We want SP Robotics Maker Lab to be the platform where kids from any part of the country can enhance and develop their creative passion and help them discover themselves in a fun way. Through the workshop, students can explore science and technology, allowing them to discover their passion for the future. Teaching them in a fun and practical way is extremely important to kindle interest and passion which will also boost their problem solving and other essential skills.

SP Robotic Works, a D2C (direct to consumer) company founded by Sneha Priya and Pranavan S, raised their Series A funding of $3M in 2021. They have a hybrid model of learning online or from their Maker Labs (across 27 cities). It has an active community of students in the age group bracket of 7 to 17 innovating and solving problems in a practical way. It has designed reusable learning kits, enabling children to assemble, build algorithms and see their code in action through a robot or drone, making it more exciting and fun.

The workshop will be held in Bangalore, Chennai and Hyderabad across 43 locations in nearby McDonald’s starting from July. The workshop is open for students between the ages of 7-17 years old with a registration fee of INR 1,250/- per student, which includes the take-away electronics+arts kit from SP Robotics and food from McDonald’s and one can register for the workshop on the SP Robotics website (www.sproboticworks.com) or call on +91 89519 44029.

O2O Commerce Firm Dotpe Enables McDonalds India (North & East) for Contactless Ordering

• DotPe is currently live across all outlets in Delhi NCR 
• Plans to enable select restaurants across North and East regions by August end

With restaurants and QSRs operating under specific safety guidelines issued by the government, social distancing and safe dining have become key concerns for all the operators. To help their customers avoid queues and to enable convenience ordering, Gurgaon-based O2O commerce and fintech platform DotPe has partnered with McDonald’s India – North and East.

The platform is currently offering its digital ordering solutions fully integrated with a payment gateway in all the restaurants of McDonald’s across Delhi NCR.

A technology startup, DotPe provides neo digital transformation and commerce solutions to restaurants and F&B brands. By offering its QR code & WhatsApp based SCAN-ORDER-PAY solution with direct communication & digital ordering management technology, it can assist restaurants to ensure streamlined business operations while following the social distancing norms and make customers feel safe through minimal human intervention while ordering and settling their bill.

As part of its association with McDonald’s India – North and East, DotPe has placed QR code across all key restaurants, whereas the store managers will be guiding the customers on how to use it.

Customers can scan the QR code prominently displayed in the restaurants from their mobile phones and can view the menu through their phone browsers just like an e-commerce catalogue. The customers can order from the catalogue while remaining seated and can make the payment through the phone using any medium including UPI, PayTM, Google Pay or Card. The order-related communication will further take place over the customer’s WhatsApp number, from the WhatsApp business account of McDonald’s. Once the order is ready, customers can simply pick up their order from the counter as takeaway or dine-in in the restaurant.

Speaking on the association, Shailaz Nag, Co-Founder and CEO, DotPe said, “Since social distancing is the new normal, customer safety remains the prime importance for every restaurant and brand. By using our QR Code & WhatsApp based Scan Order Pay solution, customers can avoid multiple human interventions, maintain social distancing norms and safety while dining in and/or ordering takeaways. We are quite thrilled to team up with McDonald’s. We are confident in seeing significant business upticks, given the relevance of our solution to the current times.’’

Speaking on the association, Mr. Robert Hunghanfoo, Head, CPRL (Connaught Plaza Restaurants Pvt. Ltd. operates McDonald’s restaurants in North and East India), said, “Our priority is ensuring the safety of our customers and providing a safe, yet convenient experience, whether it is dine-in or take away. With DotPe’s Scan-Order-Pay technology, we are committed to providing a safe and contactless experience to our customers.”

Currently used by prominent food & beverages chains, DotPe envisions onboarding 1 million merchants over the next few months to leverage its contactless dining solution and revolutionise retail and dining in the country.

About DotPe

Dotpe is a Gurgaon based online to offline commerce platform that enables offline merchants/retailers to digitise their store in a matter of a few minutes and start accepting contactless orders. It recently raised $8mn in seed funding in Feb 2020 by marquee investors like Naspers (Porseus) Fosun Group and Info edge ventures.

Dotpe is founded by the former PayU Co-Founder Shailaz Nag along with ex PayU employees Gyanesh Sharma, Anurag Gupta and Varun Jha

McDonald’s relaunches online food ordering service ‘McDelivery™ with exclusive deals in North and East India

Customers can now order their favorite items from McDonald’s menu* online at www.mcdeliveryonline.com or download the McDelivery™ app (North and East) from the App Store or Google Play or by scanning the QR code 

McDonald’s has relaunched the popular online food ordering service ‘McDeliveryTM’. Customers now have the convenience of ordering their favorite food items from McDonald’s menu through McDeliveryTM app and website. The relaunch of online ordering platforms in North and East India has added a new dimension of convenience to McDonald’s core of serving great tasting food to the customers every day.



“We are happy to restart McDelivery™ online services and we look forward to serving our customers great-tasting food, in the comfort of their homes and offices. We are committed to delivering on our core commitments of Quality, Service, Cleanliness and Value, while exceeding our customers’ expectations every time they order from us,” said, Robert Hunghanfoo, Head of Connaught Plaza Restaurants Private Limited (CPRL).

To add to the customer’s delight, McDonald’s is offering a free McAloo Tikki™ Burger on online orders worth INR 300 or more ***.

Currently, McDelivery™ services are available through select restaurants in North and East India****.

Connaught Plaza Restaurants Private Limited (CPRL) is wholly owned by McDonald’s and operates McDonald’s restaurants in North and East India.

About McDonald’s:

McDonald’s is the world’s leading global foodservice retailer with about 38,000 locations in over 100 countries. Approximately 93% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.

*Except for some items that cannot be delivered, most of our menu is available, please check the menu option on the website.

**McDelivery™ hours vary from restaurant to restaurant.

*** Limited period offer, valid till October 31, 2019; Order value exclusive of delivery charges and applicable taxes

****McDelivery™ services are currently available in select locations/cities in North and East India including Delhi, Gurugram, Faridabad, Ghaziabad, Noida, Chandigarh, Jalandhar; and in select areas in the city of Kolkata.