Freshworks Acquires FireHydrant to Build AI‑Native ServiceOps Platform

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, with the deal expected to close in its first fiscal quarter of 2026.

The acquisition will merge Freshworks’ IT Service Management (ITSM) capabilities with FireHydrant’s IT Operations Management (ITOM) expertise to create a unified AI-native ServiceOps solution.

Key Highlights of the Acquisition

• Announcement Date: December 15, 2025
• Closing Timeline: Expected in Freshworks’ first fiscal quarter of 2026 (around March 2026), subject to customary closing conditions
• Strategic Goal: Deliver a unified AI-native ServiceOps platform that simplifies IT operations, proactively prevents disruptions, and ensures service reliability
• Technology Integration:
  • FireHydrant’s AI-powered incident context summarization and structured response workflows
  • Freshworks’ Freshservice ITSM platform for service management
• Customer Base: FireHydrant, founded in 2018 by Robert Ross and Dylan Nielsen, serves major enterprises including Palo Alto Networks, BP, and Qlik

Strategic Impact

• Service Reliability: Combining ITSM and ITOM to reduce downtime and improve resilience
• AI-Native Approach: FireHydrant’s AI stack enhances automation in incident response
• Market Positioning: Strengthens Freshworks’ competitiveness against larger SaaS rivals
• Financial Context: Freshworks reported a 15.3% YoY revenue increase to $215.1M in Q3 2025, while cutting net losses by 84.4% to $4.7M

Risks & Considerations

• Integration Challenges: Merging ITSM and ITOM platforms requires seamless technical alignment
• Undisclosed Deal Value: Financial terms remain confidential
• Competitive Landscape: Larger players like ServiceNow and Atlassian dominate IT service/incident management

Bottom Line

Freshworks’ acquisition of FireHydrant is a strategic bet on AI-driven ServiceOps, aiming to unify IT service and operations management into a single platform.

If integration succeeds, it could significantly boost Freshworks’ reliability offerings and strengthen its position in the enterprise SaaS market.

Freshworks Raises $100 Mn from Sequoia, Accel and CapitalG To Become India's First Unicorn in Enterprise Software Space

California and Chennai-based Freshworks, a enterprise software product-based startup, has raised fresh $100 million in a series G round of funding co-led by its existing investors Sequoia and Accel Partners, with participation from CapitalG, a late-stage growth fund of Google's parent firm Alphabet.

With is funding, Freshworks is now valued at $1.5 billion.

Earlier in November 2016, the company was valued at $750 million when it had raised $55 million from Sequoia Capital India and Accel Partners. With today's funding round the total funding raised by the company brings to mere $250 million -- to become India's first Unicorn in enterprise software segment.

In addition to funding, Freshworks also announced that it has hired a former AppDynamics VP of finance and treasury Suresh Seshardi, who helped AppDynamics prepare for its IPO. AppDynamics however got acquired by Cisco instead of going IPO.

Additionally, the company also said that it has scaled to $100 million in annual recurring revenue.

Interestingly, Freshworks co-founder and CEO Girish Mathrubootham indicated that Freshwworks may prepare for going IPO (which might be reason of hiring AppDynamics' Seshardi) and this funding will likely be the last private funding round for the company.

“Freshworks hasn’t started the IPO process but we do feel that we will eventually go public in the U.S.,” he said to TechCrunch.

“With that said, our primary focus right now is on growing the business and investing in our platform. When the timing is right, we’ll make that decision," added Mathrubootham.

Founded out of Chennai in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks was earlier known as Freshdesk until it re-branded last year to reflect an expansion beyond its core helpdesk product. Now, Freshworks is the parent company behind its several enterprise software products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.

The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

With offices in California, London, Berlin, and Sydney, a larger chunk of Freshwork's employees are based out of Chennai, India, where it claims around 1,400 people working on product development.

Moreover, the company has also made a substantial amount of acquisitions in span of just two years. Freshwork's last acquisition was in August last year when it made its ninth acquisition - of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites.

A month prior to that, it had a href="http://indianweb2/2017/07/20/freshworks-freshdesk-acquires-gurgaon-based-chatbot-startup-joe-hukum/" target="_blank" rel="noopener noreferrer">acquired Gurgaon-based Joe Hukum, a platform that helps businesses build their own chatbots.

Source - Techcrunch | Business Insider

Freshworks Raises $100 Mn from Sequoia, Accel and CapitalG To Become India's First Unicorn in Enterprise Software Space

California and Chennai-based Freshworks, a enterprise software product-based startup, has raised fresh $100 million in a series G round of funding co-led by its existing investors Sequoia and Accel Partners, with participation from CapitalG, a late-stage growth fund of Google's parent firm Alphabet.

With is funding, Freshworks is now valued at $1.5 billion.

Earlier in November 2016, the company was valued at $750 million when it had raised $55 million from Sequoia Capital India and Accel Partners. With today's funding round the total funding raised by the company brings to mere $250 million -- to become India's first Unicorn in enterprise software segment.

In addition to funding, Freshworks also announced that it has hired a former AppDynamics VP of finance and treasury Suresh Seshardi, who helped AppDynamics prepare for its IPO. AppDynamics however got acquired by Cisco instead of going IPO.

Additionally, the company also said that it has scaled to $100 million in annual recurring revenue.

Interestingly, Freshworks co-founder and CEO Girish Mathrubootham indicated that Freshwworks may prepare for going IPO (which might be reason of hiring AppDynamics' Seshardi) and this funding will likely be the last private funding round for the company.

“Freshworks hasn’t started the IPO process but we do feel that we will eventually go public in the U.S.,” he said to TechCrunch.

“With that said, our primary focus right now is on growing the business and investing in our platform. When the timing is right, we’ll make that decision," added Mathrubootham.

Founded out of Chennai in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks was earlier known as Freshdesk until it re-branded last year to reflect an expansion beyond its core helpdesk product. Now, Freshworks is the parent company behind its several enterprise software products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.

The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

With offices in California, London, Berlin, and Sydney, a larger chunk of Freshwork's employees are based out of Chennai, India, where it claims around 1,400 people working on product development.

Moreover, the company has also made a substantial amount of acquisitions in span of just two years. Freshwork's last acquisition was in August last year when it made its ninth acquisition - of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites.

A month prior to that, it had a href="https://www.indianweb2.com/2017/07/20/freshworks-freshdesk-acquires-gurgaon-based-chatbot-startup-joe-hukum/" target="_blank" rel="noopener noreferrer">acquired Gurgaon-based Joe Hukum, a platform that helps businesses build their own chatbots.

Source - Techcrunch | Business Insider

Freshworks Launches Freshchat, A Next-Gen Messaging Software for Sales and Customer Engagement

Freshworks, the leading provider of cloud-based business software, has announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.

As per the 2016-17 Gartner CMO Spending Survey, nearly two-thirds of marketing leaders plan to increase digital ad-spend in 2017. Marketers are spending more on digital marketing to attract customers to their websites and apps, but end up converting only 2 to 3 percent of these visitors into customers.

To solve for this, Freshchat enables businesses to target visitors with highly contextual messages to increase engagement and thereby conversions. Once the end user responds, an intelligent bot screens and qualifies leads effortlessly before bringing in a sales rep. This information is auto-synced into the CRM, providing context for sales reps and enabling intelligent conversations.

Freshchat breaks from legacy live chat tools to deliver a modern messaging experience that customers expect, similar to personal messaging apps like WhatsApp or Facebook Messenger. Leveraging technology from recent acquisitions, Freshchat enables smarter conversations without the burden of traditional live chat on either party - no missed chats or sessions timing out for the customer, and no staffing up during peaks for the business.

Freshchat can integrate into websites, web-apps, native mobile apps, and other messaging products like Facebook Messenger. Freshchat offers in-product campaigns for onboarding and engagement, a unique integrated FAQ experience to encourage self-service, and advanced features to route and manage conversations for customer support.

“Businesses today want to provide their consumers with contextual, intelligent and personalized chat experiences,” said Girish Mathrubootham, CEO and Founder of Freshworks. “We believe there is a huge gap that live chat products don’t address compared to consumer messaging apps, which are creating high benchmarks for user experience. Sales and support agents need to be empowered with a single platform that provides the flexibility to engage with prospects and customers who are always multi-tasking. We are excited to offer a game-changing chat offering with unique sales and support capabilities that push the boundaries of an already well-established business communication channel.”

“At MakeMyTrip, we are always looking to use innovative technology to make travel seamless and hassle-free for our customers. We are using Freshchat to solve for our customers’ needs with precision, in real time. Not only has it ensured that our customers receive prompt personalized experiences, it has also brought in operational efficiencies that make assisted buying extremely scalable,” said Rajesh Magow, Co-Founder and CEO-India, MakeMyTrip.

In addition to the standalone chat offering, Freshchat will integrate into Freshsales and Freshdesk, making it easy for sales and support teams to adopt the product into their workflow. Freshchat is available to businesses of all sizes, with a free plan for companies with less than ten team members in sales and support.

Image Source: ShutterStock

Freshworks Makes Its Ninth Acquisition, Buys Marketing Software Provider Zarget

Freshworks, the leading provider of cloud-based business software, today announced the acquisition of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites. This is the ninth acquisition made by Freshworks over the last two years and will help the company focus on building marketing solutions for businesses of all sizes. In July 2017, Freshworks acquired Gurgaon-based Joe Hukum, a platform that helps businesses build their own chatbots. 

Zarget’s robust CRO tools help businesses increase orders, customer interactions and signups on their website by providing user metrics and data driven insights. Marketers can take informed decisions based on the insights gained through A/B Testing, Heatmaps, Session Recording, Polls & Feedback and much more. Through this acquisition, Freshworks seeks to further develop Zarget’s marketing suite and provide the team with expertise, technology and operations as well as access to over 120,000 customers.

“At Freshworks, our ambition is to emerge as the de facto cloud-based business software platform for businesses of all sizes,” said Girish Mathrubootham, CEO & Founder of Freshworks. “A growing number of our customers have been asking us to help them in their marketing initiatives. Today, our software powers customer engagement across every aspect of the customer journey, from customer acquisition to customer support. Acquiring Zarget will enable Freshworks to support customers with the pre-acquisition journey as well and truly transform the way our customers attract and engage with their prospective customers. Also, I have known the Zarget team for many years and I am personally thrilled to have them join the Freshworks family and power our expansion into the marketing software category.”

According to Gartner, marketing leaders allocate 27% of their expense budget to technology, equal to 3.24% of overall revenue, compared with CIO technology spend of 3.4% of revenue. Gartner also predicts that CMOs will spend more on technology than CIOs by end of 2017, further underlining the opportunity for marketing software and technology vendors.

“We are excited to join Freshworks and it's an incredible honor to be part of a company that has been our role model in many ways. We built Zarget to help marketers make informed decisions on their online properties without the need for deep technical resources or large budgets. Together with Freshworks, we expect to accelerate the digital marketing evolution and help our customers further transform the way they market with combined expertise and solutions,” said Arvind Parthiban, CEO and Co-founder of Zarget.

Zarget was founded in 2015 by Arvind Parthiban, Naveen Venkat and Santosh Kumar with an angel investment from Freshworks founder Girish Mathrubootham and some of the early Freshdesk employees who were friends of the Zarget founders. Over the next two years, Zarget went on to raise $7.5M in 2 rounds of funding from Accel Partners, Matrix Partners India and Sequoia Capital India. As part of the deal, the angel investors received only their initial investments back without any additional financial returns to avoid any conflict of interest.

For Zarget customers, there will be no impact on their services and Freshworks will continue to support them. Freshworks had announced the acquisition of Joe Hukum last month and with the addition of Zarget, the company continues to focus on building a refreshing suite of SaaS products following its rebrand from Freshdesk earlier this year.

Image: Girish Mathrubootham, CEO & Founder of Freshworks

Freshworks Makes Its Ninth Acquisition, Buys Marketing Software Provider Zarget

Freshworks, the leading provider of cloud-based business software, today announced the acquisition of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites. This is the ninth acquisition made by Freshworks over the last two years and will help the company focus on building marketing solutions for businesses of all sizes. In July 2017, Freshworks acquired Gurgaon-based Joe Hukum, a platform that helps businesses build their own chatbots. 

Zarget’s robust CRO tools help businesses increase orders, customer interactions and signups on their website by providing user metrics and data driven insights. Marketers can take informed decisions based on the insights gained through A/B Testing, Heatmaps, Session Recording, Polls & Feedback and much more. Through this acquisition, Freshworks seeks to further develop Zarget’s marketing suite and provide the team with expertise, technology and operations as well as access to over 120,000 customers.

“At Freshworks, our ambition is to emerge as the de facto cloud-based business software platform for businesses of all sizes,” said Girish Mathrubootham, CEO & Founder of Freshworks. “A growing number of our customers have been asking us to help them in their marketing initiatives. Today, our software powers customer engagement across every aspect of the customer journey, from customer acquisition to customer support. Acquiring Zarget will enable Freshworks to support customers with the pre-acquisition journey as well and truly transform the way our customers attract and engage with their prospective customers. Also, I have known the Zarget team for many years and I am personally thrilled to have them join the Freshworks family and power our expansion into the marketing software category.”

According to Gartner, marketing leaders allocate 27% of their expense budget to technology, equal to 3.24% of overall revenue, compared with CIO technology spend of 3.4% of revenue. Gartner also predicts that CMOs will spend more on technology than CIOs by end of 2017, further underlining the opportunity for marketing software and technology vendors.

“We are excited to join Freshworks and it's an incredible honor to be part of a company that has been our role model in many ways. We built Zarget to help marketers make informed decisions on their online properties without the need for deep technical resources or large budgets. Together with Freshworks, we expect to accelerate the digital marketing evolution and help our customers further transform the way they market with combined expertise and solutions,” said Arvind Parthiban, CEO and Co-founder of Zarget.

Zarget was founded in 2015 by Arvind Parthiban, Naveen Venkat and Santosh Kumar with an angel investment from Freshworks founder Girish Mathrubootham and some of the early Freshdesk employees who were friends of the Zarget founders. Over the next two years, Zarget went on to raise $7.5M in 2 rounds of funding from Accel Partners, Matrix Partners India and Sequoia Capital India. As part of the deal, the angel investors received only their initial investments back without any additional financial returns to avoid any conflict of interest.

For Zarget customers, there will be no impact on their services and Freshworks will continue to support them. Freshworks had announced the acquisition of Joe Hukum last month and with the addition of Zarget, the company continues to focus on building a refreshing suite of SaaS products following its rebrand from Freshdesk earlier this year.

Image: Girish Mathrubootham, CEO & Founder of Freshworks

Missed Your Startup Updates? Here is Weekly News Roundup for You to Stay Tuned

This week was filled with new launches, renaming of startups, government announcements and how can we forget Google joining 1000 club. So in short, this week was a cheerful one for the startup world. And If you have missed any such happening, not to worry. We at IndianWeb2 brings for our reader a weekly dose of startup world.

Here are 10 news from startup ecosystem which you should not have missed:

A New Incubator for AgriTech Starups

Jindal Stainless Ltd. has formed the collaboration with the Japanese company Future Venture Capital Company Ltd. (FVCCL) to launch an incubation centre for agritech startups in India. The announcement was made at the ‘Krisi Unnati’ event organised by Confederation of Indian Industry (CII) in Bhubaneswar.

The Agritech Incubator Will Select 5–10 Startups for the first batch.

Israel Calling Women-Led Indian Tech Startups

Embassy of Israel in India has officially launched the fifth edition of the Start TLV Competition in India, on Thursday. The competition is for women-led startups (or at least one co-founder should be a female). In order to provide maximum benefits to all its participants, the Embassy of Israel has joined hands with the Indian government's Startup India programme, TiE-NCR, YES Bank & YES Global Institute and CNBC-TV18. Last day to apply to the competition is July 7th, 2017.

Shocking! An Entrepreneur Receives Notice To Cancel His Firm’s Web Identity

A Delhi-based entrepreneur has received an email by the National Internet Exchange of India (NIXI) seeking the cancellation of his company’s domain by the name of “Startupindia.in”. NIXI demands the cancellation of the domain as it is “misleading and is in violation with the Startup India program.” This email was sent by NIXI on a request from Department of Industrial Policy and Promotion (DIPP) as it is creating a problem for the government who is currently using the “startupindia.gov.in” for its Startup India initiative.

Freshdesk Renames Itself To Freshworks

One of India’s most well-funded and Software as a Service (SaaS) startups, Freshdesk has rebranded itself as Freshworks Inc. It is a new umbrella brand that will bring together the company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (ITSM), customer relationship management (CRM) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees. Precisely six years after launching Freshdesk, Freshworks has became a SaaS powerhouse with five offices in Chennai, San Bruno, London, Sydney and Berlin.

Google Lovers Here Comes The News Of Google Joining $1,000 Share Club

Alphabet, Google’s parent company has joined $1,000, a share club. And this news comes just six days after e-commerce giant Amazon accomplished the same milestone. The California-based company’s Class-A shares crossed the $1,000 per share threshold and climb as much as 1.13 percent to $1,007.4. The tech giant’s shares have surged by a quarter since the start of 2017. Alphabet’s stock success can be attributed largely to its continued dominance in the search engine market with Google search, and the ad revenue that comes along with it.

Launch Of Accelerator Programme In Bengaluru By NetApp

Us-based storage and data management company, NetApp has launched the NetApp Excellerator programme in Bengaluru. It is the company’s first startup nurturing initiative in India which is designed to help startups create world class products and innovative solutions that are market ready.

The applications, for the four-month programme are invited from startups working in the areas related to IOT, cloud, big data and analytics, machine learning, virtualization, data security, storage and data management, and other adjacent areas. Selected startups will receive technology and business mentorship along with the access to markets and investors.

Airtel Business Rolls Out Digital Platform To Serve SMEs & Startups

Bharti Airtel’s B2B ARM, Airtel Business has launched a dedicated digital platform to serve the growing connectivity, communication and collaboration requirements of emerging businesses, including SMEs and Startups. The platform will offer solutions to emerging enterprises to enable ease of business and faster time to market.

Airtel’s new digital platform will offer connectivity solutions to start with and will be integrated with more solutions periodically. Emerging businesses can now discover and buy connectivity plans in just three easy steps which will eliminates multiple layers of traditional processes to offer a fast and convenient way to identify connectivity solutions.

Good News For Indian Subcontinent. India Leaves China Behind In Ease Of Doing Business

According to the 2017 Global Retail Development Index (GRDI), India has emerged at the top position among 30 developing countries in ease of doing business and what came as a surprise was, India leaving China behind.

Yes, the study, which ranks the top 30 developing countries in the world for retail investment worldwide and analyses 25 macroeconomic and retail-specific variables, explained that India’s stupendous performance on the index can be attributed to relaxation of FDI rules introduced by the central government and a consumption boom being witnessed in the South Asian country. The consumption boom is courtesy the country’s growing middle class and rapidly increasing consumer spending.

Now Entering German Market Becomes Ease For Indian Startups, Here’s How

After the news of India leaving China behind in ease of doing business, here comes the another good news for Indian startups. According to a startup exchange pact, which is likely to designed between Govt of India’s Startup India and German Startup Association, Indian startups may soon get easier access to the German market.

A formal agreement between the two countries is being worked upon and is likely to be signed soon. The agreement will be signed between Startup India and the German Startups Association, which has about 650 startups and 50 partners, including corporate entities and venture capital firms, and coordinates with the United States, China, India and Israel.

Acquisition Time. Product Discovery Platform Shoppist Gets Acquire By Roofpik

Real estate property and broker review platform, Roofpik has acquired product discovery platform, Shoppist. The acquisition will strengthen Roofpik core team and bring personalized property recommendations to its users.

The acquisition was driven by Roofpik’s interest in Shoppist’s use of NLP technology, which helps consumers discover the most relevant products based on their user persona. With this technology, Roofpik will be able to validate reviews and generate meaningful analytics from over 5,000 user reviews that are currently live on the platform.

Israel’s OurCrowd Enters Into Strategic Collaboration With India’s Reliance Private Client

Jerusalem-based equity crowdfunding platform, OurCrowd has entered into a strategic collaboration with India’s Reliance Private Client, in which the Indian wealth management firm will be offering its clients the option of investing in the Israeli company’s funds and startup portfolio.

The agreement between Israel’s OurCrowd and India’s Reliance Private Client will aim to build the former’s presence in the Indian subcontinent. Once this aim is substantially conquered, the equity crowdfunding firm hopes that it will be possible for its portfolio companies to export their products to the Indian market.

Israel To Support Women Entrepreneurs, Launches Start TLV Competition In India

The Embassy of Israel has launched the fifth edition of the Start TLV Competition in India. The competition is a platform to support women entrepreneurs in the country and helping them in accelerating the growth of their startups. In order to provide maximum benefits to all its participants, the Embassy of Israel has joined hands with the Indian government’s Startup India programme, TiE-NCR, YES Bank & YES Global Institute and CNBC-TV18. Last day to apply to the competition is July 7, 2017.

The ‘StartupIndia.in’ website which belongs to Startup India Advisory Services Pvt Ltd was incorporated in the Ministry of Corporate Affairs in July 2015. The company, which provides advisory services to tech based entrepreneurs has now even put up a disclaimer on the website stating that it has no relation whatsoever with the Indian government’s Startup India initiative.

SaaS Startup Freshdesk Renames Itself as Freshworks

Freshdesk Inc., one of India’s most well-funded and valuable Software as a Service (SaaS) startups, has rebranded itself as Freshworks Inc., a new umbrella brand that will bring together the company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (ITSM), customer relationship management (CRM) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees.

Freshworks brings together a suite of products for businesses, including:

Freshdesk: a multichannel customer support helpdesk which allows organizations to collaborate and support their customers through email, phone, websites, forums and social media.
Freshservice: a cloud-based service desk and IT Service Management solution to address the growing complexity of teams’ IT support needs through a simple but powerful interface.
Freshsales: a full-featured CRM solution for sales teams handling high-velocity leads.
Freshcaller: A fully functional call center on the cloud

"In 2010, we started Freshdesk as a “fresh helpdesk” with a dream to make a dent in the world of customer support. While Freshdesk continued to grow exponentially, as a company, we moved beyond customer service by offering innovative products in the ITSM and CRM domains. As we expand our vision and build more exciting products, we felt that this was the right time to create a new brand that would allow us to tell our multi-product story better,” said Girish Mathrubootham, CEO & Founder of Freshworks.

Adopted by over 100,000 companies in 145 countries, Freshworks’ mission is exactly this - to help companies better engage and communicate with their customers and employees with refreshing business software that is easy-to-use, feature-packed and accessible to businesses of all sizes. Whether you are a company looking to share customer data and insights across your sales and support teams or quickly onboard and set-up new employees, Freshworks’ integrated software products ensure all teams are all working together in sync. In addition to being fully-featured, all of Freshworks’ products come with free support over email and phone, making them attractive for businesses looking for value against more expensive alternatives.

The stakes for providing a superior customer experience have never been higher. Data shows that 82% of customers stopped doing business with a company due to poor customer experience in 2016. At the same time, providing a seamless experience means looking at the full customer lifecycle, from sales to support. As internal teams become more integrated, these can no longer happen in silos. This is the problem that Freshworks has set out to solve.

Now, precisely six years after launching Freshdesk, Freshworks has become a global, award-winning SaaS powerhouse with five offices in Chennai, San Bruno, London, Sydney and Berlin.