Chennai-based Freshworks, formerly known as Freshdesk, has acquired Gurgaon-based Joe Hukum, a platform that helps businesses build their own chatbots. The acquisition announcement was made later this evening. The deal amount however has remain undisclosed.
Joe Hukum announced on its website — “It’s been a short and crazy journey for us – from a small basement in Gurgaon to the plush Freshworks offices – a whirlwind of a journey lasting just over a year. We will be building bots on top of existing Freshworks products, enabling workflow automations for demand generation, knowledge management and dynamic in-app self service. We’re super proud to be a part of Freshworks and take this vision to their customers around the world.”
Founded in July 2015 by ex-Healthkart employees – Arihant Jain, Ajeet Singh Kushwaha and Rahul Agarwal, JoeHukum is a chat-based order taking and fulfilment platform that offers services like local shopping, pick and drop, food, repairs, movie/ event tickets, travel, restaurant reservations, taxi, flowers, cakes, recharge, bill payments and groceries, among others.
As part of the deal, Jain, Kushwaha and Agarwal will be joining Freshworks.
The Joe Hukum team will be responsible for building bots on top of Freshworks’ existing products, enabling workflow automations for demand generation, knowledge management, and dynamic in-app self service.
In December 2015, Joe Hukum had raised seed funding from TracxnLabs besides entrepreneurs like payment firm Citrus’ founder Jitendra Gupta and Healthkart’s Prashant Tandon.
Joe Hukum is Freshworks’ eighth acquisition so far as earlier this year Freshworks has acquired Pipemonk, a software-as-a-service (SaaS) startup, for an undisclosed amount. Prior to that, the company had acquired Delhi-based Airwoot and Pune-based Framebench in 2016, and Konotor, an in-app customer support platform, in 2015.
In November 2016, Freshworks raised $55 million (Rs 366 crore) in its Series F funding round led by Sequoia Capital India and existing investor Accel Partners.
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