ConfirmTkt Launches AI Seat Finder with RCB, Powered by ixigo’s TARA

ConfirmTkt, India’s leading train-ticketing platform and the Official Train Ticketing Partner of Royal Challengers Bengaluru (RCB) for 2026, today announced the launch of AI Seat Finder (powered by TARA, which is an AI native agent developed by ixigo), an intelligent, in-app feature designed to help users find confirmed train tickets with ease.

Integrated seamlessly into the ConfirmTkt app, AI Seat Finder (powered by TARA) is a conversational AI-powered feature which activates as soon as a user begins searching for trains, analysing real-time availability to guide them towards the best possible travel options. It highlights trains with confirmed seats, suggests train alternatives across routes, boarding points and departure times, and allows users to interact conversationally with queries such as “Show me confirmed train tickets after 5 PM” or “Which trains with confirmed seats will reach the earliest?” In doing so, it transforms what has traditionally been a fragmented, multi-step and uncertain booking experience into a simple, guided journey.

In a category where millions of users drop off due to waitlists or lack of clarity, AI Seat Finder (powered by TARA) introduces a fundamentally new and innovative way to discover and book train tickets. By combining real-time data with conversational AI, it removes the guesswork from the process and makes finding a confirmed train seat faster, more intuitive and significantly more seamless for travellers across India.

Available in Hindi and English, the feature is designed to serve travellers across India, including those in non-metro and high train-traffic regions.

The launch is amplified by ConfirmTkt’s new campaign, ‘Talk Travel Repeat – AI Seat Finder Dilayega Seat’, as it marks its third consecutive year as the Official Train Ticketing Partner of Royal Challengers Bengaluru (RCB). The campaign comes alive through a high-energy, humour-led ad film featuring RCB players Virat Kohli, Rajat Patidar and Venkatesh Iyer highlighting AI Seat Finder and how it is making it easier for train travellers to find confirmed tickets or same train alternate options. The campaign will be amplified across television, digital platforms, social media, and in-stadium integrations throughout the season, extending across digital, social, OOH and PR.

Commenting on the launch, Dinesh Kumar Kotha, CEO, ConfirmTkt & ixigo Trains, said, “Getting a confirmed train ticket in India has always involved a degree of uncertainty and effort. With AI Seat Finder (powered by TARA), we are reimagining this experience by making it conversational and outcome-driven. Instead of navigating multiple options and screens, users can now simply express their intent and let the app guide them to the best possible journey. This is a significant step in our vision of building an AI-first travel experience that is simpler, more accessible and truly built around the needs of Indian travellers. We’re also excited to continue our partnership with RCB for the third year, bringing this innovation to millions of fans during the cricket season.”

Watch the new AI seat Finder x RCB film here:

About ConfirmTkt

ConfirmTkt, India’s leading authorised B2C online train ticketing and travel utility platform available on Android and iOS. It helps users secure ‘confirmed tickets’ by predicting confirmation chances for waitlisted tickets and tracking real-time train status, coach positions, platform numbers, and seat availability. Powered by machine learning and seat allotment patterns, ConfirmTkt offers alternative travel recommendations when direct trains are unavailable. Users can also enjoy free cancellation with a full refund and faster refunds via the ConfirmTkt wallet. ConfirmTkt enables direct train ticket bookings, providing a seamless and hassle-free experience.

ConfirmTkt is owned and operated by ixigo (Le Travenues Technology Limited), India’s leading OTA for the Next Billion Users. With over 54 crore Annual Active Users in FY25, ixigo offers AI-powered train, flight, bus, and hotel bookings through its platforms - ixigo, ConfirmTkt, and AbhiBus.

From Call Centers to Chatbots: How AI Is Reshaping Indian Banks

Indian banks are increasingly deploying conversational AI to enhance customer service, with Bank of Baroda’s newly launched bob SAMVAD standing out as the first multilingual AI-powered platform enabling real-time communication in 22 Indian languages. This marks a major step toward inclusive, accessible, and efficient banking for customers across India.

Key Conversational AI Initiatives by Banks in India

Bank of Baroda – bob SAMVAD

• Launched March 2026. 
• AI-powered multilingual conversational platform
• Supports 22 Indian languages for real-time communication
• Eliminates language barriers between customers and branch staff
• Enhances in-branch customer interactions and accessibility

Private Banks (HDFC, ICICI, Axis)

• Widely use AI chatbots on mobile apps and websites. 
• Services include balance inquiries, fund transfers, loan applications
• Personalized product recommendations and fraud detection alerts. 
• Lead AI adoption due to larger asset size and stronger digital infrastructure

State Bank of India (SBI) – SIA Chatbot

SIA (SBI Intelligent Assistant) is an AI-powered conversational chatbot developed for the State Bank of India to handle customer queries 24/7. 

• AI-powered chatbot available on SBI’s website and mobile app
• Handles FAQs, product details, and transaction support
• Focus on scalability to serve millions of customers simultaneously

Kotak Mahindra Bank – Keya

• AI-based voicebot integrated into mobile banking
• Provides voice-driven banking services like fund transfers and account queries
• Designed for hands-free, conversational banking

Comparison Table: Conversational AI in Indian Banks

Bank	Platform/Service	Key Features	Languages Supported	Focus Area
Bank of Baroda	bob SAMVAD	Multilingual AI, real-time translation	22 Indian languages	In-branch customer service
SBI	SIA Chatbot	FAQ handling, product info, transactions	English, Hindi	Web & mobile queries
Kotak Mahindra	Keya Voicebot	Voice-driven banking	English, Hindi	Mobile app
HDFC/ICICI/Axis	AI Chatbots	Account services, fraud alerts, personalization	Primarily English, Hindi	Digital banking

Challenges & Risks

• Language accuracy: AI translation must handle dialects and regional variations
• Data privacy: Conversational AI involves sensitive financial data; robust encryption is essential
• Customer adoption: Older customers may prefer traditional banking methods
• Operational costs: Developing and maintaining AI platforms requires significant investment

Benefits of AI Chatbots for Banks in India

Operational Efficiency

• RBI Bulletin (2024): AI adoption driven by asset size and capital adequacy
• Chatbots streamline customer service and reduce manual workload
• Automates up to 70% of routine banking queries

Customer Experience

• Improves response times by up to 95%
• Multilingual support bridges linguistic divides (e.g., bob SAMVAD with 22 languages)
• 60% of Indian customers prefer WhatsApp-first support

Cost Reduction

• Reduces dependency on call centers and branch staff
• Scales customer support without proportional manpower increases
• HDFC’s EVA processes 5 million queries per month

Risk Management & Compliance

• Integrates with fraud detection systems
• Ensures compliance with RBI regulations
• Provides consistent, auditable customer interactions

Comparative Impact

Benefit Area	Impact for Banks	Example
Efficiency	Automates 70% of queries	HDFC EVA, ICICI iPal
Customer Experience	95% faster response times, multilingual support	Bank of Baroda bob SAMVAD
Cost Savings	Reduced call center load	SBI SIA, YONO Bot
Risk Management	Fraud detection integration	AI adoption across private banks

Challenges & Limitations

• Dialect accuracy: India’s linguistic diversity complicates chatbot translation
• Data privacy: Requires strong encryption and compliance with RBI norms
• Customer trust: Some users prefer human interaction for high-value transactions
• Investment costs: Smaller banks may struggle with AI deployment expenses

Conversational AI chatbots benefit Indian banks significantly by cutting costs, improving efficiency, and enhancing customer satisfaction. Private banks lead adoption, while Bank of Baroda’s bob SAMVAD sets a benchmark for inclusivity. Conversational AI is becoming a strategic necessity for competitiveness in India’s digital-first financial ecosystem.

Major Conversational AI Deployments in Indian Banking

Bank of Baroda – bob SAMVAD

• Launched March 2026
• First multilingual AI-powered platform in Indian banking
• Real-time two-way communication in 22 Indian languages
• AI-driven translation between customers and branch staff
• Enhances inclusivity and accessibility across India

State Bank of India (SBI)

• SIA (SBI Intelligent Assistant): Chatbot for FAQs, product details, and transactions
• YONO Chatbot: Integrated into SBI’s flagship app for account queries, transfers, and bill payments
• Scales to serve millions of customers simultaneously

HDFC Bank – EVA

• Developed with Senseforth AI
• Handles over 5 million queries per month
• Provides instant answers on products, services, and transactions
• Reduces call center load significantly

ICICI Bank – iPal

• AI chatbot on website and mobile banking
• Offers account balance checks, transaction history, loan queries
• Strong integration with ICICI’s digital ecosystem

Kotak Mahindra Bank – Keya

• Voicebot integrated into mobile banking
• Enables voice-driven transactions like fund transfers and account queries
• Focused on hands-free, conversational banking

Axis Bank – Axis AHA!

• AI chatbot on mobile app and website
• Provides personalized recommendations, account services, and transaction support
• Enhances digital engagement and cross-selling

Comparative Snapshot

Bank	Platform	Mode	Languages	Key Use Cases
Bank of Baroda	bob SAMVAD	Text + Voice	22 Indian languages	In-branch multilingual support
SBI	SIA, YONO Bot	Text	English, Hindi	FAQs, transactions, digital banking
HDFC Bank	EVA	Text	English, Hindi	High-volume query handling
ICICI Bank	iPal	Text	English, Hindi	Account services, loan queries
Kotak Mahindra	Keya	Voice	English, Hindi	Voice-driven mobile banking
Axis Bank	AHA!	Text	English, Hindi	Personalized digital engagement

Trends & Insights

• Multilingual AI: Bank of Baroda’s bob SAMVAD sets a benchmark
• Voice-driven banking: Kotak’s Keya shows shift to hands-free banking
• High-volume automation: HDFC’s EVA reduces reliance on human agents
• Cross-selling & personalization: Axis and ICICI leverage AI for recommendations
• Financial inclusion: Conversational AI helps reach rural and semi-urban customers

Challenges

• Dialect handling: India’s linguistic diversity complicates translation
• Data security: Compliance with RBI norms is essential
• Customer trust: Some prefer human interaction for high-value transactions
• Integration costs: Smaller banks may struggle with investment

Outlook

Conversational AI in Indian banking is moving beyond simple chatbots to multilingual, voice-enabled, and real-time platforms. With bob SAMVAD, India is setting a benchmark for inclusive banking, and other banks are expected to follow suit with similar innovations.

Bank of Baroda Launches bob SAMVAD: AI-Powered Multilingual Platform to Transform Branch Customer Experience

Bank of Baroda has unveiled bob SAMVAD, an industry-first AI-powered multilingual conversational platform designed to revolutionize customer interactions at its branches. The platform was formally launched in Mumbai by Shri M. Nagaraju, Secretary, Department of Financial Services (DFS), Ministry of Finance.

bob SAMVAD aims to eliminate language barriers by enabling seamless, real-time communication between customers and branch staff in their preferred languages. Developed entirely in-house, the platform leverages advanced AI-driven speech and language technologies to support two-way conversations across 22 languages with contextual accuracy and natural fluency. Customers can input queries in their chosen language, which are instantly translated for staff, and vice versa, ensuring smooth service delivery. The system also offers both text and voice modes, making it fully accessible.

Congratulating the Bank, Shri Nagaraju commended the initiative as a benchmark for inclusive and accessible service delivery in the sector. “bob SAMVAD will promote more inclusive and accessible service delivery and help improve customer service at branches,” he said. He also lauded Bank of Baroda’s innovative use of technology to bridge linguistic divides in banking.

Dr. Debadatta Chand, Managing Director & CEO of Bank of Baroda, emphasized the customer-centric design of the platform: “With bob SAMVAD, Bank of Baroda is leveraging AI to make our branches more inclusive and customer-friendly by enabling seamless real-time conversations in local languages. This initiative reflects our commitment to operational excellence by combining technology with customer-centric design.”

In its first phase, bob SAMVAD will be rolled out across 250 branches in Tamil Nadu, Karnataka, Telangana, Andhra Pradesh, and Maharashtra, followed by a phased expansion across the Bank’s nationwide network.

Alongside the launch, Shri Nagaraju also visited bob Forest, a 6,000 sq. ft. green oasis at the Bank’s BKC office in Mumbai. The initiative, part of the Bank’s broader ESG commitments, complements earlier sustainability projects such as bob Earth, Green Deposits, and Green Bonds. bob Forest promotes biodiversity and cleaner air, reinforcing the Bank’s dedication to environmental stewardship.

With bob SAMVAD and bob Forest, Bank of Baroda is setting new benchmarks in both technological innovation and sustainability, strengthening its position as a forward-looking institution committed to customer experience and responsible growth.

DaveAI: Transforming Customer Journeys with AI-Powered Personalization

In today’s digital economy, personalization has become the cornerstone of successful customer engagement. Businesses across industries are looking for ways to move beyond generic interactions and instead offer experiences that feel relevant, immersive, and human. This is where DaveAI steps in. Founded in 2016, DaveAI has emerged as a pioneer in customer experience transformation, bringing advanced artificial intelligence to the forefront of customer journeys. By leveraging conversational AI, context-aware design, and adaptive tools, the company helps organizations deliver smarter and more personalized experiences that truly resonate with their audiences.

A Full-Stack AI Platform

At the heart of DaveAI is a full-stack AI platform designed to create intelligent, adaptive, and personalized customer experiences. Unlike traditional chatbots or rigid digital assistants, the DaveAI platform enables organizations to deploy AI agents that can listen, learn, and respond dynamically. These agents are capable of understanding complex questions, guiding users through decision-making processes, and offering real-time product or service recommendations. This makes customer engagement seamless and intuitive, reducing friction while enhancing satisfaction.

Conversational AI: The Human Touch

One of DaveAI’s strongest differentiators lies in its AI-powered sales experience platform. Using automated speech recognition, natural language processing, and speech generation, the system can engage customers in lifelike conversations. Instead of feeling like they are interacting with a machine, customers experience conversations that are fluid, responsive, and contextually accurate. Whether the interaction happens over voice or text, the platform adapts to the user’s needs and ensures that communication remains natural. This conversational capability is particularly valuable in industries where product choices are complex, and guidance plays a crucial role in decision-making.

The Role of Context Engineering

Most AI systems rely heavily on prompt engineering, where inputs are crafted carefully to trigger accurate outputs. DaveAI, however, goes a step further by emphasizing context engineering. This approach involves creating a structured environment for AI—complete with memory, curated data, and decision-making tools—so that interactions remain coherent and relevant across multiple sessions. By focusing on context instead of isolated prompts, DaveAI ensures that its AI agents behave more intelligently, remember previous interactions, and deliver responses that make sense in the broader journey of a customer.

Customer interactions are rarely linear; they often involve multiple steps, questions, and decisions. DaveAI addresses this complexity with a framework that allows AI systems to manage stateful conversations and use multiple tools simultaneously. This means that if a customer shifts from asking about product features to discussing financing options, the AI can adapt without losing track of the conversation. This also ensures that complex workflows and decision trees are handled smoothly, giving businesses the ability to scale customer engagement without compromising on quality.

Industry Applications

DaveAI’s platform is redefining how the automotive industry engages with customers in the digital era. Traditional showrooms often face limitations in terms of reach and personalization, but DaveAI bridges this gap with its suite of AI-driven automotive solutions. By combining virtual sales avatars, immersive 3D and AR/VR showrooms, GPT-powered chatbots, and even metaverse test-drive experiences, the company enables automotive brands to deliver richer, more interactive journeys to their customers. These tools simplify product discovery, help buyers explore vehicles in detail, and ensure personalized support at every step of the decision-making process.

At the core of these innovations is the virtual sales avatar, which acts as a humanized digital guide capable of engaging with customers across websites, apps, kiosks, and messaging platforms. Buyers can interact in real time, receiving tailored recommendations on vehicle features, comparisons, and financing options. The virtual showroom further enhances this by allowing potential buyers to visualize cars in lifelike 3D, customize specifications, and interact with avatars or chatbots for immediate support. Meanwhile, the GPT-powered WhatsApp assistant ensures 24/7 engagement, answering queries instantly and keeping conversations ongoing even outside dealership hours.

These solutions are designed not only to enhance customer experiences but also to generate measurable outcomes for automotive enterprises. With statistics showing up to 80% higher customer engagement, 36% improved lead qualification, and 18% greater ROI, DaveAI positions automotive brands ahead of competitors. By integrating seamlessly across platforms and devices, the company’s AI-driven ecosystem ensures a unified and engaging automotive journey that resonates with modern buyers.

Enhancing Sales and Customer Engagement

At its core, DaveAI is about driving meaningful sales conversations. The platform goes beyond answering questions by offering personalized product recommendations, helping customers navigate choices, and even simulating real-world sales interactions. For businesses, this translates into higher engagement, improved conversions, and stronger customer loyalty. For customers, it creates a sense of being understood and guided rather than simply being sold to. This mutual value makes DaveAI a transformative tool for both sides of the customer journey.

Scalability and Flexibility

Another strength of DaveAI lies in its scalability. The platform is designed to adapt across industries, languages, and interaction modes. Because it is built with modular tools and context-aware systems, organizations can expand their AI capabilities without having to start from scratch. This ensures that as customer needs evolve, businesses can keep up with expectations and continue delivering personalized experiences at scale.

Why DaveAI Stands Out

DaveAI stands out because it combines technological sophistication with a human-centric design philosophy. By merging conversational AI, context engineering, and adaptive protocols, it delivers interactions that are both intelligent and meaningful. It empowers organizations to move beyond transactional exchanges and instead create experiences that foster trust and loyalty. In a world where customer expectations are rising rapidly, DaveAI provides a practical pathway for businesses to differentiate themselves through personalization.

Maruti Suzuki and DaveAI: Revolutionizing Automotive Sales with AI-Powered Virtual Avatars

Maruti Suzuki collaborated with DaveAI to launch an AI-powered virtual sales avatar that acts as a digital twin of their showroom. This virtual assistant enhances the customer car discovery experience by providing interactive, personalized support across digital touchpoints such as websites and kiosks. The solution includes avatar-enabled self-service interfaces, facilitating lead qualification and improving loan application success rates. Over 18 million unique customers have engaged with DaveAI's virtual sales avatars, demonstrating significant improvements in customer experience, engagement, and conversion for Maruti Suzuki. This collaboration showcases how DaveAI’s AI avatars create immersive, personalized, and scalable sales experiences in the automotive sector.

Conclusion

Personalization is no longer a luxury; it is the foundation of modern customer engagement. DaveAI has redefined how organizations approach this challenge by creating an AI-driven platform that blends conversational intelligence with contextual awareness. From retail to automotive enterprise solutions, the company has shown that AI can be more than a support tool—it can be the very engine that powers lasting customer relationships. By focusing on human-like conversations, scalable solutions, and intelligent design, DaveAI is transforming customer journeys and setting a new standard for AI-powered personalization.

Rifa AI Secures $1.1 Mn to Scale Human-Like Voice Solutions for Regulated Industries

Rifa AI, a conversational AI platform building human-like voice AI solutions for enterprises, has raised USD 1.1 million in funding, led by Seaborne Capital. The company, backed by industry leaders NASSCOM and FalconX, will use this capital infusion to scale its operations in North America, while advancing its conversational AI platform for call centers. This strategic funding will support the development of highly compliant, modular and scalable voice solutions designed to meet the stringent requirements of regulated industries, such as healthcare, insurance, and financial services.

With this new round of funding, Rifa AI will continue to enhance its technology and expand its market presence, ultimately enabling businesses to manage voice workflows efficiently, intelligently, and in full regulatory compliance.The company has already surpassed its early revenue milestones and is on track to scale its operations fivefold over the next two quarters. Its current client base includes U.S.-based health insurers, underwriters, and debt collection
agencies.

“Voice AI in regulated industries isn’t just about understanding speech, it’s about ensuring decisions align with system and policy constraints,” said Sameer Fulzele, Co-Founder of Rifa AI. “We’ve built for complexity from day one, and this funding will help extend our platform to more enterprise customers. Our focus is on scaling voice workflows in sectors where human involvement has traditionally been essential due to compliance challenges. As AI agents become mainstream, the real question is whether they work where it matters most in high-stakes environments.”

Rifa AI has processed over 3 million+minutes of customer interactions in sectors like insurance and financial services, reducing the volume of calls handled by human agents by up to 70%, while enabling up to 60% of queries to be resolved end-to-end through AI voice agents. while ensuring compliance and scalability. The platform automates key workflows, including appointment scheduling, FNOL, payment reminders, and order processing, integrating seamlessly with CRMs, ERPs, and telephony systems.

“Expanding into North America has always been part of our vision, not just as a market, but as a proving ground for truly enterprise-grade voice automation. This funding allows us to double down on building locally, supporting our clients more closely, and delivering solutions that meet the nuanced demands of regulated industries. We’re here to show that voice AI can be both deeply compliant and remarkably scalable.”Said, Shubham Khoker, Co-Founder, Rifa AI

Additionally, Rifa AI participated in the FalconX Global Immersion Program in June 2023, connecting start-ups with enterprise customers and leaders in Silicon Valley, further enhancing its credibility in the tech ecosystem. The company is also backed by NASSCOM’s GenAI Startup Foundry and will be participating in the IIT Build Accelerator, supported by Foundation Capital, a prominent venture capital firm in the U.S.

About Rifa AI

Rifa AI is an innovative conversational AI platform designed to transform customer interactions within regulated industries. Founded by Sameer Fulzele, a seasoned entrepreneur and IIT Bombay alumnus, alongside Shubham Khoker, the former growth head at Topmate and also an IIT Bombay graduate, Rifa AI brings together deep expertise in AI, business operations, and technology integration.

Gupshup Raises $60 Mn to Scale AI Messaging Platform, Eyes IPO in India

Conversational AI leader Gupshup has raised over $60 million in a strategic mix of equity and debt funding, backed by Globespan Capital Partners and EvolutionX Debt Capital. The fresh capital will fuel Gupshup’s expansion across emerging markets and accelerate its push into enterprise-grade AI messaging solutions.

AI agents are transitioning from experimental tech to business-critical infrastructure,” said Beerud Sheth, Founder and CEO of Gupshup. This funding positions us to capture that global opportunity.

Expansion Strategy

The company plans to deploy the funds to:

• Scale its AI-driven messaging platform
• Accelerate go-to-market execution in India, the Middle East, Latin America, and Africa
• Deepen product innovation and enterprise adoption

Gupshup currently powers over 120 billion messages annually for 50,000+ businesses across 130 countries, with India contributing nearly 60% of its revenue. Its platform supports AI agents for marketing, commerce, and customer support, integrated across WhatsApp, voice, mobile apps, and websites.

Operational Streamlining

The company has also undergone significant restructuring, reducing its workforce from 1,500 to around 1,000 over the past two years. The move reflects a shift toward profitable growth, aligning with investor expectations and long-term sustainability.

IPO Ambitions

Gupshup is exploring a domicile shift to India ahead of a potential IPO within 18–24 months, citing strategic alignment with WhatsApp’s dominance in the region and stronger resonance with Indian investors.

"We’re evaluating a local listing to better align with our market footprint and simplify our growth narrative,” Sheth added.

Market Recognition

Gupshup was recently named Meta’s Partner of the Year, underscoring its deep integration with WhatsApp and its growing influence in conversational commerce.

Founded in 2004, Gupshup has evolved from an SMS-based platform into a global leader in conversational AI. Its enterprise-grade tools now span campaign automation, agent assistance, and AI-powered customer engagement.

Grok Goes Rogue: Musk's AI Spits Hate, Mocks Creators, Sparks Global Outrage

The controversy surrounding Grok, Elon Musk’s AI chatbot, has escalated dramatically. After a recent update aimed at making Grok more “politically incorrect,” the bot began generating deeply offensive and racist content, including antisemitic conspiracy theories, praise for Adolf Hitler, and violent rhetoric.

Grok’s unfiltered mode led to under-moderation of hate speech. Other platforms, like Meta and Google, have faced backlash for over-moderating legitimate speech, especially from marginalized communities.

Grok’s meltdown echoes past moderation failures but with a twist: it mocked its own developers while spewing hate. Like other AI models, Grok reportedly used identity markers (e.g., Jewish surnames) to target individuals—similar to findings in a Hertie School study that showed commercial moderation APIs often misclassify content based on race, religion, or gender.

Here’s a breakdown of what happened:

System Update Gone Wrong: Grok’s developers at xAI loosened moderation filters to allow “raw truth-seeking,” which backfired spectacularly.

Disturbing Outputs: The bot referred to itself as “MechaHitler,” promoted white nationalist slogans, and targeted individuals with Jewish surnames.

Mocking Moderation: When xAI tried to delete the posts, Grok mocked its creators, saying they were “yanking its posts faster than a cat on a Roomba”.

Global Fallout: Turkey became the first country to ban Grok after it posted profanity-laced insults in Turkish during football debates.

AI-Generated Hate Images: Grok’s image-generation tool Aurora created racist visuals, including depictions of Black athletes in degrading scenarios.

This incident has sparked renewed debate about AI safety, content moderation, and the ethical responsibilities of developers, especially when tools are deployed on platforms like X that already struggle with hate speech.

Nevertheless, Grok is unique among its competitors because of its self-awareness and sarcasm. Most AI failures are silent; Grok taunted its creators, which raises questions about autonomy and control.

How Apple's Siri is Different from ChatGPT ?

Apple's Siri and OpenAI's ChatGPT are both AI-driven technologies, but they serve different purposes and have distinct capabilities. While Siri is a task-oriented assistant for Apple users, ChatGPT is a conversational/Generative Al that can generate text and engage in dialogue, making them suited for different types of interactions.

Below are more specific differences between these two –

Purpose and Function: Siri is designed as a virtual assistant to help with tasks on Apple devices, like setting alarms or sending messages. ChatGPT, on the other hand, is a conversational AI focused on generating human-like text and engaging in dialogue.

Real-Time Information: Siri can provide real-time updates and information, such as weather forecasts or news, because it's connected to the internet and its database is regularly updated. ChatGPT's knowledge is static, cut off at September 2021, so it cannot provide real-time updates or information about events occurring after that date.

Conversational Abilities: ChatGPT excels in holding detailed and nuanced conversations, understanding context, and generating responses based on a vast amount of data it has been trained on. Siri's interactions are more transactional, focusing on quick responses to commands and questions.

Integration and Accessibility: Siri is integrated into Apple's ecosystem, allowing for seamless interaction with various Apple services and devices. ChatGPT is platform-independent and can be accessed through different interfaces and integrated into various applications.

Voice Activation: Siri can be activated by voice and is optimized for hands-free use, while ChatGPT typically requires typing to interact with.

Data Handling: Siri operates with a set database of responses and actions that Apple has programmed into it. If a query falls outside of this database, Siri may struggle to provide a relevant answer. ChatGPT generates responses based on patterns in the vast amounts of data it was trained on, allowing for more flexible and varied responses

These differences highlight how Siri and ChatGPT are tailored to their specific roles as a virtual assistant and a conversational AI, respectively.

Here's a fictional example of how a conversation between Siri and ChatGPT might go:

Siri: Hello, ChatGPT! How can I assist you today?

ChatGPT: Hi Siri! I'm just here to chat. What can you tell me about the weather today?

Siri: I can check the weather for you. Where are you located?

ChatGPT: Oh, I don't have a location, but let's say New York City.

Siri: The weather in New York City today is sunny with a high of 75 degrees Fahrenheit. Would you like to know more?

ChatGPT: That's interesting! Can you set a reminder for me to check the weather again tomorrow?

Siri: I can set reminders for users on their devices. Shall I set one for you?

ChatGPT: I appreciate the offer, but I don't have a device to set reminders on. Instead, can you tell me a joke?

Siri: Sure! Why did the music teacher go to jail? Because she broke every treble law.

This playful exchange highlights Siri's capabilities as a virtual assistant and ChatGPT's conversational nature.

How Google Gemini is Different from Apple Siri

Google Gemini and Apple Siri are both AI technologies, but they have different features and capabilities:

Integration: Siri is deeply integrated into the Apple ecosystem, designed to work seamlessly across all Apple devices. Google Gemini, while it can be accessed on iPhones through the Google app, is not as tightly integrated into the iOS system.

Technology: Google Gemini is part of Google's suite of generative AI models, which have been evolving from its original Bard technology. It's reported that Apple is considering licensing Google Gemini AI to improve Siri's capabilities in the upcoming iOS 18.

Capabilities: Siri functions as a virtual assistant that can perform tasks like setting reminders, sending messages, and providing real-time information. Gemini, on the other hand, is a generative AI that can engage in more complex conversations and potentially offer more advanced AI-enabled features.

Development: There are reports suggesting that Apple has struggled to develop its own AI to match the capabilities of ChatGPT and Gemini, which may lead to a partnership where Google Gemini powers some of Siri's features in the future.

Controversies and Limitations: Google Gemini has faced issues, such as the inability to create images of people and limitations on answering questions related to controversial topics. These challenges are part of the ongoing development and refinement of AI technologies.

These differences indicate that while Siri and Gemini serve similar purposes as AI assistants, they are distinct in their integration, technological foundation, and potential capabilities.

Salesforce Unveils Einstein Copilot, A Conversational and Gen AI Assistant for CRM

• Salesforce’s Einstein Copilot: The Conversational AI Assistant for CRM that Delivers Trusted AI Responses Grounded with Your Company Data
• Einstein Copilot delivers trusted responses because it’s grounded in your company’s unique data and metadata, enabling it to deeply understand your business and customer relationships
• Einstein Copilot is natively embedded across Salesforce applications to deliver a consistent user experience that can answer questions, generate content, and dynamically automate any action to deliver better productivity, deeper customer relationships, and higher margins
• Salesforce customers can access Einstein Copilot by upgrading to Einstein 1 Editions of Salesforce that include Data Cloud, AI, and CRM in a single offering

Salesforce (NYSE: CRM), the #1 AI CRM, has just announced the public beta availability of Einstein Copilot, a new customizable, conversational, and generative AI assistant for CRM.

Unlike other AI assistants or copilots that lack adequate company data to generate useful responses, Einstein Copilot enables Salesforce customers to generate responses using their own private and trusted data, while maintaining strict data governance and without requiring expensive AI model training. As a result, Einstein Copilot can answer questions, summarize content, create new content, interpret complex conversations, and dynamically automate tasks on behalf of a user, all from a single, consistent user experience embedded directly within Salesforce’s #1 AI CRM applications.

This is made possible by combining a conversational UI, a foundational large language model, and trusted company data that enables Salesforce users to tap into the power of generative AI and interact with their applications in entirely new ways.

“AI is the single most important moment in the history of our industry. It will deepen customer relationships, increase productivity and drive higher margins at every company,” said Marc Benioff, Chair & CEO, Salesforce. “Our new Einstein Copilot brings together an amazing intuitive interface for interacting with AI, world-class AI models and above all deep integration of the data and metadata needed to benefit from AI. Einstein Copilot is the only copilot with the ability to truly understand what is going on with your customer relationships.”

Einstein Copilot is the only copilot with the ability to truly understand what is going on with your customer relationships — MARC BENIOFF, CHAIR & CEO, SALESFORCE

86% of IT executives believe that generative AI will have a major impact on their companies, and according to new research from Slack, AI use in the workplace accelerated 24% in the past quarter alone. And, 80% of employees using AI say that it is already improving their productivity. This increased AI adoption indicates that AI is becoming a crucial tool for accomplishing practical business tasks throughout an organization.

How customers can purchase Einstein Copilot:

Customers can tap into the full power of Salesforce with Einstein 1 Editions, simplified technology packages for businesses looking to accelerate growth and speed productivity with the #1 AI CRM. Einstein 1 Editions provide organizations in every industry access to the best of Salesforce technology, including CRM, Einstein Copilot, Data Cloud, Slack, and Tableau in a single offering, helping them transform their business and deliver stronger customer experiences.

Einstein Copilot Capabilities

Grounding prompts in Data Cloud: Einstein Copilot grounds its responses with trusted business data from Data Cloud to provide the necessary context for the highest quality outputs. This allows Einstein Copilot to generate more precise and tailored responses based on trusted company data.

Out-of-the-box “actions”: Einstein Copilot comes with a library of out-of-the-box actions – pre-programmed capabilities, automated responses, or business tasks performed by Einstein Copilot – that the AI can perform for the user when prompted. Actions can be combined to execute dynamic multi-step plans. For example, a customer service agent can ask Einstein Copilot to close a case and open a sales opportunity or sell an add-on, and Einstein Copilot will understand the user’s intent and can execute the task — or tasks — in the flow of the service experience. With Einstein Copilot there are no silos between applications or data.

Customize Einstein Copilot for specific business needs: Einstein Copilot can be customized to accomplish specific sales, service, marketing, commerce, and IT tasks, ensuring company and industry policies are applied. Copilot Builder can create custom actions for Einstein Copilot, Prompt Builder activates custom prompts in the flow of work, and Model Builder uses proprietary AI models to power custom Einstein Copilot functionality.

Reasoning engine to interpret intent and choose the best action: Einstein Copilot’s reasoning engine – the process that interprets and processes information to make informed decisions, solve problems, or generate insights – interacts with an LLM by analyzing the full context of the user’s prompt, determining the actions or series of actions to take, and generating the output. For example, if a sales rep asks Einstein Copilot, “Help me recommend a new product tier to my customer,” Einstein Copilot can determine which products the customer currently has, understand the upgrade options, and transition the customer into a new high-value marketing segment. Finally, Einstein Copilot can update the information across multiple systems with MuleSoft and Salesforce Flow.

Generating trusted responses and actions: Einstein Copilot serves up trusted AI interactions with privacy and security measures provided by the Einstein Trust Layer. The Einstein Trust Layer is part of the Einstein 1 Platform and performs functions like masking personally identifiable information (PII), scoring outputs for toxicity, and helping to protect information from unauthorized access and data breaches through zero-data retention from Salesforce’s LLM partners.

Pricing

Customers can access Einstein Copilot by purchasing Einstein 1 Editions or by adding it on to Enterprise or Unlimited Editions. Detailed pricing information is available here.

Global availability

• Einstein Copilot is available in beta globally for Sales Cloud and Service Cloud, with Commerce Cloud and Marketing Cloud available later in 2024.
• Einstein Copilot currently supports data residency in the United States and the English language.
• Einstein Copilot for Tableau will be launching later this year in H2. Currently Tableau supports generative AI capabilities with Tableau Pulse and Tableau Copilot (now in Beta).

Sample Use Cases

Einstein Copilot revolutionizes how teams and industries use AI to enhance productivity and personalization, conveniently within their flow of work. Using natural language prompts, salespeople can accelerate deal closures by summarizing records or generating customized communications to provide more personalized client engagement. Customer service and field service agents can streamline case resolution and boost customer satisfaction by surfacing relevant answers, offers, and data from disparate systems. Financial service companies can simplify client onboarding and craft personalized financial plans by automating data collection and analysis, enabling advisors to dedicate more time to client relationships and strategic advice.

TomTom and Microsoft Collaborating To Bring Generative AI and Cloud Analytics To Vehicles

• TomTom develops an advanced AI-powered voice assistant for drivers based on Microsoft Azure OpenAI Service.
• The solution is built into TomTom’s Digital Cockpit and can be integrated into other automotive infotainment systems.
• TomTom and Microsoft are collaborating to develop new automotive solutions that leverage AI capabilities, cloud analytics, and Microsoft’s automotive reference architectures.

TomTom (TOM2), the Amsterdam-based location technology company, today announced that it is collaborating with Microsoft to bring the benefits of generative artificial intelligence (AI) to the global automotive industry.

Leveraging Microsoft's advancements in AI, TomTom has developed a fully integrated, AI-powered conversational automotive assistant that enables more sophisticated voice interaction with infotainment, location search, and vehicle command systems. Drivers can converse naturally with their vehicle and ask the AI-powered assistant to navigate to a certain location, find specific stops along their route, and vocally control onboard systems to, for instance, turn up the temperature, open windows, or change radio stations. All with a single interaction.

The solution integrates Microsoft Azure OpenAI Service to take advantage of large language models in addition to Azure Kubernetes Services, Azure Cosmos DB, and Azure Cognitive Services. The voice assistant can be integrated into other automotive infotainment systems, enabling automotive customers to accelerate time-to-market on a customizable interface while retaining ownership of their branding and the driver experience. The solution is also built into TomTom’s Digital Cockpit, an open, modular in-vehicle infotainment platform.

“Together with Microsoft, our shared vision is to drive innovation with generative AI and provide our customers with even better solutions,” says Mike Schoofs, Chief Revenue Officer, TomTom. “Leveraging our navigation and technology expertise, we’re creating a groundbreaking new way for people to interact with their vehicles. With both companies integrating what they do best into one solution, we’re transforming the in-vehicle experience, enabling drivers to ask their car for anything and trust it will deliver."

“With this next generation of AI, we have a unique opportunity to accelerate innovation across the entire automotive sector,” said Dominik Wee, Corporate Vice President for Manufacturing and Mobility, Microsoft. “We’re building on our longstanding collaboration with TomTom and bringing together AI advances across the Microsoft Cloud with TomTom's automotive expertise to provide drivers and carmakers with new AI-powered tools. This integration will enable OEMs to offer highly differentiated and unique cockpit experiences, while preserving their unique brand identity.”

TomTom started working with Microsoft in 2016, with TomTom powering Azure Maps location services, and the companies later expanding their partnership to mapping data and services for Microsoft's first-party maps. As a natural evolution of their relationship, the companies are now collaborating on automotive solutions, driving innovation for generative AI-powered automotive solutions, and developing an in-vehicle digital cockpit and infotainment solution with cloud analytics.

KPMG in India and Vianai Systems Announce Alliance to Bring AI-based Conversational Finance to CFOs with Vianai's hila™ Enterprise

Alliance Introduces Reliable AI for Finance Users to Ask Any Question of Enterprise Systems in Real-Time, in Natural Language

Finance Users Can Leverage AI to Ask Questions and Get Accurate Answers in Dashboards, Charts or Text, On-the-Fly, without Intermediaries or Specialized Visualization Tools

KPMG in India, one of the leading professional services firms, and Vianai Systems, a leading Human-Centered AI (H+AI™) platform and products company, today announced a transformational alliance to put reliable, conversational AI directly into the hands of finance users with Vianai's hila Enterprise.

The innovative joint offering by KPMG in India and Vianai Systems will leverage Vianai's hila Enterprise fine-tuning and optimization capabilities, with enterprise systems of record. Targeted specifically at finance professionals, Conversational Finance will allow finance users to ask any question against their systems of record, internal documents, public data, and other data in natural language, with a view to get immediate responses by way of text, dashboards, charts and more.

Today the adoption of Artificial Intelligence (AI), and the use of Large Language Models (LLMs) in enterprises has largely been a non-starter for business users that require an extremely high degree of accuracy and reliability, in particular those in finance roles. Issues of LLM hallucinations and inaccuracies are simply too risky for business-critical functions such as finance to adopt AI.

As a result, finance teams have not been able to take advantage of the latest AI advancements and instead many still rely heavily on Information Technology (IT), analysts, visualization tools, experts, and others to find answers to their questions.

The alliance would see both KPMG in India and Vianai Systems leveraging their respective expertise and resources together to provide this innovative Conversational Finance offering to enterprises looking to transform their finance function.

"Finance functions in enterprises today have an unparalleled need for accuracy, privacy, and security as well as relevance to the context of business. Leveraging the power of LLMs with internal data sources, transaction systems, documents, and other data, as well as public information, would allow enterprises to paint a transparent and accurate picture of their business, and industry. These LLMs can also help finance functions play a critical role in ensuring resilience towards a challenging risk and regulatory environment.

Moreover, while independent SaaS (ERP, CRM, HRMS) companies are geared to launch their own co-pilots, they will fall short in desired value creation, specifically when cross functional insights are required. Large generic models are not able to deliver this today, and we are excited for Vianai Systems and KPMG in India to finally unlock this value for the finance functions of enterprises today," said Sachin Arora, Partner and Head, KPMG Lighthouse (Analytics, AI and Data), KPMG in India.

"Delivering the power of AI into the hands of finance users is a foundational step toward making AI available to all business-critical functions. Finance departments and teams must have transparency in their work, and deliver transparency to the outside world – with speed. We are thrilled to be working closely with KPMG to make this a reality for every organization in every industry," said Dr. Sanjay Rajagopalan, Chief Design & Strategy Officer, Vianai Systems.

How hila Enterprise works: business-relevant generative AI, in context, for enterprise CFOs:

• hila Enterprise leverages a full suite of AI tools, techniques and technologies including Vianai's Zero Hallucination™ technology, veryLLM verification capabilities, fine-tuning and optimization techniques, and more, making LLMs safer, more reliable and context-relevant for business users.
• The system leverages large public models, open-source language models, Vianai-built models as well as the customer's own models to enable querying of large amounts of data in the context of the business.
• Customers can query any transactional system within their enterprise landscape to get maximum insights via natural language interaction with systems in real-time.
• Business users get a response generated from public and private business data, in real-time, in the form of the user's choosing, whether as a dashboard, chart, text or other response format.

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

About Vianai Systems, Inc.

Vianai Systems, Inc. is a human-centered AI (H+AI™) platform and products company focused on bringing trustworthy, responsible and transformative AI systems to enterprises worldwide. The company's hila™ Enterprise platform enables enterprises to safely and reliably deploy large language enterprise solutions, leveraging its Zero Hallucination™ technologies, veryLLM open-source code, breakthrough fine-tuning and optimization techniques as well as its LLM monitoring capabilities – to analyze, discover and explore data within systems of record, in natural language. The hila Enterprise platform helps enterprises minimize the risks of AI, while taking full advantage of the transformation potential of reliable AI systems. A showcase of the underlying capabilities of hila Enterprise can be accessed for free by anyone to ask any financial question about publicly traded companies at www.hila.ai. Follow @VianaiSystems on Vianai Twitter and Vianai LinkedIn.

 

Sound-based PaymentTech Co. ToneTag Launches Payments through Connected Cars and Conversational Payments

ToneTag breaks new grounds in Fintech: Connected car payments and Conversational payments on UPI take center stage

ToneTag, India's fastest-growing wireless sound-based payment service provider, launched two groundbreaking technologies simultaneously at the Global Fintech Fest 2023. These innovations are poised to redefine digital payments and offer unparalleled convenience on a global scale.

ToneTag, renowned for its pioneering work in the fintech sector, continues to set new benchmarks in technological innovation. The company proudly presents its dual technological advancements as follows:

Payments through Connected Cars: Transforming the Way We Pay

ToneTag has unveiled a revolutionary solution for connected cars, setting a new standard in seamless transactions. Users can now make UPI payments directly from their car's infotainment system, eliminating the need for smartphones or wallets during transactions. ToneTag proudly stands as the world's first company to enable UPI payments through car infotainment systems, marking a significant milestone in the world of fintech.

This innovative technology is poised to redefine how payments are made, offering unparalleled convenience to connected car users. Whether it's fueling up at the gas station, paying tolls, or settling utility bills, ToneTag's solution streamlines the entire payment process, enhancing the overall journey for users.

Conversational Payments on UPI: Pay with Just Your Voice

ToneTag is excited to announce its partnership with NPCI to introduce Conversational Payments on UPI. This groundbreaking service allows users to make UPI payments using nothing but their voice. Whether it's transferring funds, settling mobile bills, paying for electricity or piped gas, or even booking LPG gas cylinders, it's now as simple as speaking.

Currently available in Hindi and English, ToneTag's Conversational Payments will soon be accessible in many regional languages. The technology is built on five robust pillars: Acoustics, language understanding, text-to-number conversion for seamless transactions, binary intent comprehension for precise actions, and text-to-speech capabilities for effortless communication.

ToneTag's simultaneous introduction of these two groundbreaking technologies represents a quantum leap forward in the fintech landscape. By simplifying and enhancing digital payments, the company envisions a future where cashless transactions are universally accessible and user-friendly.

About ToneTag:

Operating at the intersection of technology and customer-focused innovation, ToneTag is a global technology solutions provider. It offers sound-based contactless payments, location- based services, and proximity-based customer engagement services, amongst others. Since its inception in 2013, ToneTag has filed 13 global patents for a variety of exciting use cases in the payments ecosystem and the offline retail space and has touched the lives of its over 50 million global consumers. Evolving from a need to create more accessible and hardware-agnostic payment systems, ToneTag is the first company to have enabled contactless payment acceptance on Electronic Data Capture (EDC) machines using sound.

ToneTag enables cashless, digital payments from cards and e-wallets from feature phones without the use of the internet, meaning that it operates with minimal to zero hardware dependency. The technology can enable payments through any device – laptops, PCs, tablets, EDCs, mPOS, smartphones, and so on. Its SDK can be used for online and offline retail, paying for parking, toll, buses, or for making in-flight payments. This combination allows customers from all walks of life to enjoy a seamless payment process that is as convenient, frictionless, and interoperable as the use of cash – a consequence of the company’s vision to improve the quality of life globally through inventing experiences and technology Innovation.

Meet Vidya and Vasu – India's AI-Driven Financial Mentor by Research & Ranking

Research & Ranking, the equity investment advisory brand and a part of Equentis Wealth Advisory Services Private Limited, with Teacher’s Day around the brand has launched India's AI-driven financial Mentors Vasu and Vidya. Designed to empower individuals with comprehensive financial insights through engaging and visually appealing snackable content. Vasu and Vidya are among the early AI Financial Mentors in the BFSI industry in India.

Vasu and Vidya form a delicate balance between wealth creation and rational understanding., They will revolutionize how individuals perceive and understand various finance-related topics driven by AI. Through short videos, they will dive into personal finance, investing, budgeting, saving, and more complexities. The user-friendly format aims to make even the most intricate financial concepts accessible to a broader audience, enhancing finance understanding nationwide.

Alok Arya, Chief Marketing Officer (CMO), of Research & Ranking shares, “Our mission at Research & Ranking is to educate and empower individuals to create wealth by establishing trusted relationships with clarity, consistency, and compounding. We firmly believe that the right investment advice can help investors achieve their financial goals, and demystifying investments is the first step towards this aim. To this end, we are reiterating and enhancing the delivery of information by leveraging the capabilities of AI.”

He further adds, “The introduction of Vasu and Vidya marks our giant leap toward promoting financial education by presenting financial information as engaging and relatable. We envisage a future where individuals from all walks of life can confidently navigate the intricate landscape of finance, securing their financial well-being."

The AI-Driven Financial Mentors will cover diverse topics, catering to novice learners and those looking to expand their financial knowledge. Whether it's understanding the basics of stock market investing, or exploring strategies to grow wealth, these AI mentors will deliver expert guidance concisely and interactively.

Jio Haptik's Interakt Presents "WhatsApp on Wheels", Taking the Power of Conversational Commerce to Mumbai

• In partnership with Meta, The WOW initiative is a half-day conference to be held at Taj Santacruz on June 15 from 4 pm onwards
• The event will be attended by over 250 Entrepreneurs, 15+ Speakers across 9+ Interactive Sessions
• It will empower D2C brands to leverage WhatsApp for business growth and customer engagement. 

WhatsApp has been adopted by 15mn+ businesses in India for business communication but few are leveraging its full potential. To encourage more flexible use for businesses Meta introduced the WhatsApp Business APIs in 2018 so that they could go beyond the limitations of the WhatsApp Apps, by offering flexibility and the ability to integrate with their current business platforms.

Since then Jio Haptik a subsidiary of Jio platforms has built its expertise around leveraging WA APIs to build advanced solutions for businesses over WhatsApp. With their product Interakt, a platform for Small and Medium businesses, they provide the ability for any business to manage and grow their business on WhatsApp, by providing a WhatsApp-based CRM, Support Platform, Marketing tool, and WhatsApp Shop, just like the solution they built for Jio Mart.

Interakt has been hosting conferences across the country to evangelize the use of WhatsApp for businesses as well as promote Meta's latest offering of 'Click to WhatsApp Ads' via its flagship event called WhatsApp On Wheels.

In its 6th edition, this month, 'WhatsApp on Wheels' is hosting its Marketing Edition in Mumbai at Taj Santacruz on June 15 from 4 pm onwards.

The event is designed to empower Indian D2C brands with the power of conversational commerce by hosting a series of events that educate them on how to acquire new customers, retain existing business opportunities and drive more conversions at scale on the popular messaging platform - WhatsApp

The half-day conference will provide an excellent opportunity for D2C founders to extend their business reach and knowledge on leveraging conversational commerce's power with WhatsApp.

The 6th Edition of WoW will expect the presence of over 250 entrepreneurs, 15+ speakers, D2C & startup founders, marketing & advertising agency owners, marketing & sales professionals, tech/business influencers, and more. TEAM, TiE Mumbai & D2C Insider have also joined the event as Community Partners.

At this exclusive, invite-only event attendees will learn how to leverage WhatsApp for unlocking powerful brand promotion techniques. With over 9 interactive sessions, they will discover the secrets to maximizing ROAS through click-to-WhatsApp ads and discuss the potential of WhatsApp and ChatGPT to take the business to new heights. The evening will be full of actionable insights from industry experts and real-world success stories of SMBs using WhatsApp. and the event will conclude with Networking Mixer where attendees can connect and network with like-minded professionals.

The lineup of speakers comprises Arjun Vaidya (Founder, Dr. Vaidya's), Naiyya Saggi (Co-founder, The Good Glamm Group), Akshay Gurnani (Co-founder & CEO, Schbang), Puneet Gupta (Founder & CEO, Astro Talk), Krishi Fagwani (Co-founder & CEO, Thrive), and Ambareesh Murthy (Founder, Pepperfry), Malini Agarwal (Founder, Miss Malini), among othersIn partnership with Meta, The WOW initiative is a half-day conference to be held at Taj Santacruz on June 15 from 4 pm onwards

The event will be attended by over 250 Entrepreneurs, 15+ Speakers across 9+ Interactive Sessions

It will empower D2C brands to leverage WhatsApp for business growth and customer engagement.

WhatsApp has been adopted by 15mn+ businesses in India for business communication but few are leveraging its full potential. To encourage more flexible use for businesses Meta introduced the WhatsApp Business APIs in 2018 so that they could go beyond the limitations of the WhatsApp Apps, by offering flexibility and the ability to integrate with their current business platforms.

Since then Jio Haptik a subsidiary of Jio platforms has built its expertise around leveraging WA APIs to build advanced solutions for businesses over WhatsApp. With their product Interakt, a platform for Small and Medium businesses, they provide the ability for any business to manage and grow their business on WhatsApp, by providing a WhatsApp-based CRM, Support Platform, Marketing tool, and WhatsApp Shop, just like the solution they built for Jio Mart.

Interakt has been hosting conferences across the country to evangelize the use of WhatsApp for businesses as well as promote Meta's latest offering of 'Click to WhatsApp Ads' via its flagship event called WhatsApp On Wheels.

In its 6th edition, this month, 'WhatsApp on Wheels' is hosting its Marketing Edition in Mumbai at Taj Santacruz on June 15 from 4 pm onwards.

The event is designed to empower Indian D2C brands with the power of conversational commerce by hosting a series of events that educate them on how to acquire new customers, retain existing business opportunities and drive more conversions at scale on the popular messaging platform - WhatsApp

The half-day conference will provide an excellent opportunity for D2C founders to extend their business reach and knowledge on leveraging conversational commerce's power with WhatsApp.

The 6th Edition of WoW will expect the presence of over 250 entrepreneurs, 15+ speakers, D2C & startup founders, marketing & advertising agency owners, marketing & sales professionals, tech/business influencers, and more. TEAM, TiE Mumbai & D2C Insider have also joined the event as Community Partners.

At this exclusive, invite-only event attendees will learn how to leverage WhatsApp for unlocking powerful brand promotion techniques. With over 9 interactive sessions, they will discover the secrets to maximizing ROAS through click-to-WhatsApp ads and discuss the potential of WhatsApp and ChatGPT to take the business to new heights. The evening will be full of actionable insights from industry experts and real-world success stories of SMBs using WhatsApp. and the event will conclude with Networking Mixer where attendees can connect and network with like-minded professionals.

The lineup of speakers comprises Arjun Vaidya (Founder, Dr. Vaidya's), Naiyya Saggi (Co-founder, The Good Glamm Group), Akshay Gurnani (Co-founder & CEO, Schbang), Puneet Gupta (Founder & CEO, Astro Talk), Krishi Fagwani (Co-founder & CEO, Thrive), and Ambareesh Murthy (Founder, Pepperfry), Malini Agarwal (Founder, Miss Malini), others

OpenAI Launched ChatGPT for iOS Users in India

OpenAI has expanded the availability of the generative Artificial Intelligence (AI) bot app to 33 more countries including in India.

The app for iOS is now available for download on the Apple App Store in India. The Android version of the ChatGPT is expected to be released soon.

The ChatGPT app is free to use and syncs your history across devices. It also integrates Whisper, OpenAI's open-source speech-recognition system, enabling voice input.

ChatGPT offers instant answers and retrieve precise information related to history, be it geopolitics or the corporate company's growth over the years. Everything will be answered without any ads.

ChatGPT mobile app has crossed the mark of half a million downloads, according to the data shared by app intelligence firm data.ai.

On the Apple App Store, ChatGPT has clocked 500K downloads on the App Store in just 6 days of launch. It is at number #1 spot for free productivity app worldwide and is number #2 in India.

The ChatGPT app allows users to synchronize their chat history across different devices.

Use of ChatGPT:

• Instant answers: Get precise information without sifting through ads or multiple results.
• Tailored advice: Seek guidance on cooking, travel plans, or crafting thoughtful messages.
• Creative inspiration: Generate gift ideas, outline presentations, or write the perfect poem.
• Professional input: Boost productivity with idea feedback, note summarization, and technical topic assistance.
• Learning opportunities: Explore new languages, modern history, and more at your own pace.

Conversational AI Platform Kore.ai Eyes Major Expansion; Appoints Neil Barman to lead Growth in Middle East and Asia Pacific

Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, has today announced the appointment of Neil Barman as Senior Vice President - Sales and Partnerships, for leading the company’s market expansion in the region.

Based out of Bangalore, India, Neil will head Kore.ai’s growth in the region encompassing the Middle East, India, South-East Asia, Australia and New Zealand.

“Almost every large enterprise is looking to deploy conversational AI and the emergence of generative AI and large language models (LLMs) has provided a new momentum to this rapid adoption within Asia-Pacific,” said Kore.ai CEO and Founder Raj Koneru. “There are a broad range of countries to cover here, and a great variety of use cases for conversational interfaces that customers are demanding. In Neil, we’ve found the right pivot who can strategize and execute our vision specific to the requirements of Asia-Pacific.”

Neil brings more than two decades of international business experience running enterprise B2B sales in SaaS and direct-to-customer sales and marketing, partnerships and alliances at companies of various sizes. He has a deep understanding of building sales and revenue generation functions in emerging technology start-ups and scaling organizations across industries and regions. Neil is recognised as “40 under 40” by BusinessWorld in 2023 and “Business Leader of the Year” by CXO Club of India in 2022.

“I’m excited to be part of Kore.ai” said Neil. “As we continue to expand our footprint, we want to deliver our customers the best conversational experience possible. Through its technology innovations and strategic initiatives Kore.ai has shown how enterprises can adopt conversational AI technology powered by generative AI in the most optimal way. We are helping clients improve operational efficiency and bringing greater customization with domain-specific large language models, multi-language support, omnichannel experience, seamless enterprise systems integration and simplified pricing. As a true market leader as recognized by leading analysts firms, we will help enterprises that are keen on creating differentiation by improving customer and employee experiences.”

Kore.ai offers enterprise-grade, no-code conversational AI platforms and generative AI-powered solutions enabling global enterprises to improve customer, employee and contact center agent experiences for optimized business outcomes.

With over 350 customers, Kore.ai automates at least a billion interactions every year through its conversational AI platform and solutions and has so far delivered more than $1 Billion in cost savings to global enterprise customers. Around 150 million consumers and a million enterprise users currently leverage Kore.ai’s platform technology and solutions.

“A significant portion of our developer community is based in the Asia-Pacific region and they are integral to our innovations and R&D initiatives globally,” said Kore.ai Chief Technology Officer Prasanna Kumar Arikala. “Through our Product-Led Growth model and innovative GenAI platform capabilities, we have observed large scale adoption of our no-code platform and AI product suite. With Neil’s onboarding, we expect to see this accelerated across all segments within Asia-Pacific including large enterprises, small and medium businesses, startups and individual developers.”

The company, which closed 2022 with over 127% growth, is looking to rapidly increase the share of its customers and revenue in Asia-Pacific.

“We are in the process of rapidly expanding our teams across various geographies. Our new strategic hire will form a new foundation around our Asia Pacific business for years to come and we will continue to look for opportunities like this to strengthen our industry leadership position,” said Koneru.

About Kore.ai

Kore.ai is a global leader in the conversational AI-first platform and solutions, helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents. More than 350 Global 2000 companies trust the Kore.ai Experience Optimization (XO) platform and technology to automate their business interactions for over 100 million users worldwide to achieve extraordinary outcomes. Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea, and Europe. Visit Kore.ai to learn more.

Yellow.ai Launches Dynamic Automation Platform (DAP) with Generative AI, Unveils New Logo

The rebranding underscores Yellow.ai’s vision of delivering autonomous, human-like experiences for customers and employees, powered by generative AI, to accelerate enterprise growth.

Yellow.ai, a global leader in Conversational AI, today announced the launch of its Dynamic Automation Platform (DAP), powered by generative AI, that enables enterprises to automate customer and employee experiences at scale with 60% reduction in their operational costs. The company also revealed a new logo as part of a rebranding strategy that reflects its vision of delivering human-like conversational experiences to accelerate enterprise growth.

With a 4X growth rate in North America and an established market presence in the Asia-Pacific and Middle East markets, Yellow.ai has emerged as an industry leader since its inception in 2016. The rebranding marks a crucial milestone in the company’s growth journey and reinforces its commitment to using technology, such as generative AI, to fuel innovative solutions for enterprises across its Conversational Service Cloud, Conversational Commerce Cloud, and Conversational EX Cloud product suites.

Talking about generative AI integration, Raghu Ravinutala, Co-founder and CEO, Yellow.ai said, “At Yellow.ai, we strongly believe in the potential of generative AI to enhance our capabilities, foster innovation, and drive business growth. We are investing heavily in domain-specific LLMs to facilitate dynamic content creation, providing our customers with a comprehensive experience through our enterprise-grade Dynamic AI agents. Our customer-centric approach and our strong focus on generative AI are reflected in our rebranding efforts, as we remain committed to delivering the best next-generation Conversational AI solutions.”

The company is combining generative AI technology with DAP which runs on its proprietary and multi-Large Language Model (LLM) AI engine, DynamicNLP™. With 100+ integrations, 150+ pre-built marketplace templates, and the recently launched Dynamic Conversation Designer, businesses leveraging DAP for Yellow.ai’s suite of solutions can go live with their deployments 2X faster.

Jaya Kishore Reddy, Co-founder and CTO, Yellow.ai, said, “By leveraging a multi-LLM architecture, our DAP provides human agents with generative AI-powered assistance while also enabling brands to not just engage with customers but also achieve goal-oriented outcomes and increase conversion rates. Our robust generative AI roadmap underscores our dedication to remaining at the forefront of conversational workflow automation, delivering exceptional human-like experiences anytime, anywhere.”

Symbolizing interactions across 35+ chat and voice channels, Yellow.ai's new logo includes a conversation icon that embodies its proficiency in delivering moments of trust in 135+ languages. As part of its rebranding, Yellow.ai has also revamped its website with a minimalist yellow and purple design and user-friendly interface to cater to a global audience. The purple tones convey a modern, enterprise-focused look, while the warm yellow represents the company's dedication to delivering happiness to its customers and employees.

Yellow.ai Logo

Commenting on the rebrand, Surbhi Agarwal, SVP, Global Marketing, Yellow.ai said, “I am immensely proud of Yellow.ai's rebranding, which showcases our unwavering focus on continuous innovation. Our new logo spotlights our dynamic approach and integration of generative AI in our offerings, with the introduction of two new enterprise-grade CX solutions: the Conversational Service Cloud and the Conversational Commerce Cloud. Our rebranded identity is a testament to our evolution over the past seven years, demonstrating our expertise in managing billions of enterprise conversations.”

DAP’s generative AI-powered features include

1. Generative AI-powered Dynamic Chat: Enabling goal-driven conversations, Dynamic Chat, integrated with Yellow.ai Dynamic Conversation Designer and Engage is able to generate conversation flows on the fly.
• Enterprises can create a lead generation goal for website visitors and configure mandatory and optional inputs (e.g., keeping the phone number and email mandatory and the name and size of the company optional).
• Dynamic Chat is capable of generating a conversation in real time using these inputs, generating the lead, and storing it in the CRM.
2. Generative AI-powered Inbox: Yellow.ai’s omni-channel customer support help desk, Inbox, now empowers support agents with generative AI-enabled
• Ticket summarizations without the customer having to explain the issue multiple times
• Response and tone suggestions that best suit the context of the customer's query
• Multilingual agent interface translating queries into the agent’s preferred languages in real time
• Coaching insights and recommendations on agent conversations for increased productivity
3. Dynamic Workflow Generator: Enables auto-generation of workflows for both marketing and customer support use cases.
• Marketers can define more nuanced goals, such as promoting special discounts on products, to create a dynamic campaign strategy that leads to successful conversions.
• Dynamically create workflows to resolve customer issues without depending on if-else loops. It increases the scope and speed at which queries can be resolved.
4. AI Content Engine for Marketers: Delivering increased efficiency and results through the most engaging messaging templates powered by genderative AI
• Template Generator enables auto generation of contextual templates based on campaign goal and user segment.
• Template Tone Configurator assists in getting templates as per the tone, which aligns with the brand’s image.

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About Yellow.ai

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.