EXL Achieves Leader and Star Performer Placement in Everest Group PEAK Matrix® for L&P Insurance BPO

NEW YORK, Oct. 26, 2020 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading operations management and analytics company, today announced it had achieved placement as a Leader and Star Performer in the "Everest Group PEAK Matrix® for L&P Insurance BPO Service Providers 2020." The report highlighted EXL's end-to-end servicing capabilities for life and pension insurers, data-driven transformation initiatives, and the strength of the proprietary LifePRO® policy administration system platform.

"EXL is an established Leader in the L&P insurance BPS market, differentiated by its domain-led approach, investments in insurance-specific talent, forward-looking capabilities such as actuarial transformation and data-driven underwriting, and enabling partnerships," said Skand Bhargava, Vice President, Everest Group. "With the capability to manage processes across the value chain, augmented by its proprietary digital suite and focus on the growing group life & benefits space, EXL is strongly positioned to drive continued success in the L&P insurance BPS market."

"We are pleased with our designation as a Leader and Star Performer," said Anand Logani, Senior Vice President and Head of Life and Pension Insurance, EXL. "L&P insurers are under tremendous pressure to develop resilient, agile, and profitable operating models. We believe this positioning shows how we are making the right investments and developing the right capabilities in our group and individual insurance solutions combining digital interventions, analytics, and our powerful domain experience to solve pressing industry challenges. We will continue to partner with our clients to position them for success, now and in the future."

Vikas Bhalla, Executive Vice President and Head of Insurance, EXL, said "Our advancements in finding innovative ways to apply AI, machine learning, and analytics for our insurance clients is a large part of our continued success. We will continue assisting our clients in accomplishing their objectives for improving digital customer journeys, gaining real-time insights that can power decisions, and increase revenue."

About EXL

EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL's proprietary Digital EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 31,600 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com .

CONTACT: Investor Relations

Steven N. Barlow

Vice President Investor Relations

212-624-5913

steven.barlow@exlservice.com

Media - US

Michael Sherrill

Vice President Marketing

646-419-0778

michael.sherrill@exlservice.com

Media - Europe, India and APAC

Shailendra Singh

Vice President Corporate Communications

+91-98104-76075

shailendra.singh@exlservice.com

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How to Launch an International Call Centre in India

In today’s business, providing fast, effective customer service is paramount. Customers expect to have any queries and issues they may have addressed as quickly as possible. While it can be challenging meeting the demands of customers, one way to do it is to set up a call centre.

Establishing a call centre can be expensive and time consuming. However, did you know setting up an international call centre could prove less costly? Here, you’ll discover why setting up a call centre in a destination such as India could be beneficial and how it could be done.

Why is India a good place to set up a call centre?

When you take a look at the international call centres most UK businesses use today, you’ll find they largely consist of Indian based call centres. This is because Indian based call centres provide a lot of great benefits to businesses. Some of the main benefits include:

 

• Low cost set up

• Large available workforce

• Helping to provide 24/7 customer service

• Access to the latest technology

 

The cost of setting up a call centre can be extremely high. However, when you set one up in India, you’ll benefit from a low-cost setup. In the USA and the UK, it is thought to be three times more expensive to hire call centre staff than it is in India. So, as well as offering initial low-cost benefits, Indian call centres also provide long-term cost saving operational benefits. 

There is also a lot of workers available in India so staffing the call centre wouldn’t be an issue. It also allows you to offer your customers support 24 hours a day due to the time difference. Then there’s the fact India has a great technology sector, giving workers access to the latest call centre technology.

These are just some of the main benefits that come from setting up an international call centre in India. However, setting one up can be challenging.

How to set up an international call centre

So, now you know the benefits, how can you begin setting up a call centre in India? There are a few key questions to ask yourself before you get started. How many employees will the call centre need and where should it be based? You’ll also need to look at the technology you’ll need. It could be worth outsourcing your call centre requirements rather than setting one up from scratch too. There are lots of pre-existing international call centres that are willing to take on additional business.

One thing you’re going to need to familiarise yourself with is the laws surrounding setting up an Indian based call centre. Different countries have differing employment laws. So, understanding the legalities is essential. You can seek advice from experts at RSM to ensure you’re meeting the legalities and to gain a better understanding of the laws in place.

You’re going to need to make sure you give yourself enough time to set up the call centre too. On average, it is estimated to take around six months to get a call centre properly set up. It is possible to reduce this timeframe, but it certainly isn’t easy. You’ll also need at least one person in charge of overseeing the project.

These are just some of the steps you’ll need to take. Deciding whether to set up a call centre from scratch or outsource your requirements is the first thing you should figure out. Outsourcing can prove much more cost effective and timely. However, you’ll still need to understand the legalities. However you do it, when implemented correctly, an international call centre based in India can have wonderful benefits for your business. 

Navigant BPO Diversifies & Launches Co-working Space 'Onward Coworkx'

Navigant Technologies, a global outsourcing company has unveiled the flagship property of its co-working startup, Onward Coworkx, in Okhla today. Onward Coworkx, is the first co-working space in India that is providing formal, privacy-focused environment coupled with business ecosystem for startups & entrepreneurs to grow. This will help the startups & entrepreneurs to outline their go-to-marketing strategy, customer acquisition, hiring technical & non-technical staff. They will also be able to take advantage of various in-house services such as software development, technical support, call centre, recruitment services etc. 

[gallery type="slideshow" columns="1" link="file" size="large" ids="138806,138805,138804,138803"]

With a capacity of more than 500 seats, this facility can accommodate teams of all sizes, may it be an individual consultant, a start-up or an established company. This space offers different packages – private cabins, dedicated desks, free desks, day & night passes, customized as per the needs of customers. The price of a seat ranges from INR 7,000 to INR 40,000, with a day pass of INR 1299/-.

[caption id="attachment_138807" align="alignleft" width="300"] Ankur Bhatia , Founder of Onward Coworkx[/caption]

According to Ankur Bhatia, Founder – Onward Coworkx, “Co-working spaces in India are bringing fortunes to startups & entrepreneurs. We not only offer plug-and-play solutions but we also create the ideal business ecosystem to develop businesses with the help of various in-house services we have to offer”. He further added that “The need of the hour for startups & entrepreneurs is a collaborative environment. Such an environment consequently leads to a decrease in operational costs of businesses while plunging their revenue & profitability”. 

Onward Coworkx strives to provide all the members with a dynamic work environment which would boost productivity and increase efficiency. This would help the businesses to scale-up operations and reach their maximum potential. The work space has been designed to promote a professional environment. The interiors also feature decorated planters which provide a work friendly atmosphere. The highlight of the space is the art & wall paintings at the terrace which accentuate message of collaboration. 

About Navigant Technologies: 

Navigant Technologies Private Limited (NTPL) is a global outsourcing firm headquartered in Gurgaon, India. It was founded in 2003 with the objective of delivering high quality services for clients looking to outsource their business operations. With a dedicated team of over 500 professionals, Navigant Technologies today caters to a complete range of BPO & KPO services for its clients spread across UK, USA, Canada and India. The BPO currently employs 500 people at a 15,000-sq. ft. facility located in Udyog Vihar, Gurgaon. 

About Onward Coworkx: 

Onward Coworkx is a co-working community which aims to nurture startups and small businesses by supporting them to overcome their entrepreneurial challenges. It is founded by Ankur Bhatia, founder of Navigant Technologies (Global Outsourcing firm), who has proficiently raised and mentored successful teams for more than 25 years.

Healthcare BPO Firm emids Announces Investment from New Mountain Capital

emids, a leader in digital engineering and transformation solutions to the healthcare industry, today announced it has partnered with New Mountain Capital, a leading growth-oriented investment firm with over $20 billion in assets under management. As part of the transaction, emids management and other select stakeholders will remain invested in the Company, while current investors Baird Capital and Council Capital are exiting. The investment by New Mountain sets the stage for the continued accelerating growth of emids as the healthcare industry’s preferred partner for digital transformation.

Founded in 1999, and headquartered in Nashville, Tennessee (with offices in Hyderabad and Bangalore in India), emids partners with health technology companies, payers, providers, and life science firms to accelerate the adoption of next-generation digital technologies and manage an increasingly complex data ecosystem to drive high quality, accessible, and affordable healthcare. The Company provides digital transformation, clinical data engineering, custom software development, data analytics and integration, and strategic advisory consulting services nationwide.

“Healthcare, as an industry, is just beginning to tap the true potential of data and advanced technology to improve the care lifecycle experience, and we are thrilled to have such a successful and like-minded investor as New Mountain join us on this next stage of our journey,” said emids founder and CEO Saurabh Sinha. “Baird Capital and Council Capital have been fantastic partners, and we look forward to continuing to build and make growth investments in talent, scale, and intellectual property."

“emids is a true leader in digital transformation, clinical data engineering, and data analytics to the healthcare sector,” said Matt Holt, Managing Director and Deputy Head of Private Equity at New Mountain Capital. “This partnership is the result of our continued efforts to identify and back innovative platforms that enable healthcare stakeholders to meet the rapidly changing needs of a digital world."

“We are thrilled to be partnering with Saurabh and the emids management team,” said Jack Qian, Managing Director at New Mountain. “We look forward to supporting the Company’s continued growth by identifying both organic and inorganic initiatives to help the Company realize its full potential.”

Baird Capital Partner Jim Pavlik complimented emids’ unrelenting focus on customer service and quality during its rapid expansion: “We’ve witnessed the emids commitment to keep its customers front and center. It’s a differentiator and key ingredient in their success.”

“We’re pleased to have been able to successfully leverage the Council Model to partner with the emids management team with our deep bench of industry and functional experts, as well as facilitate new customer relationships,” said Council Capital Managing Partner Grant Jackson. “We wish Saurabh and his team much continued success in this next phase of their growth.”

Credit Suisse served as exclusive financial advisor and DLA Piper LLP as legal counsel to emids in this transaction. Ropes & Gray LLP provided legal counsel to New Mountain.

About emids

emids is a specialist provider of digital solutions and services to the healthcare industry, serving payers, providers, life sciences, and technology firms. Headquartered in Nashville, emids helps bridge critical gaps in providing accessible, affordable, and high-quality healthcare by providing digital transformation services, custom application development and testing, data engineering, business intelligence solutions, and specialized consulting services to all parts of the healthcare ecosystem. With over 1,800 professionals globally, emids leverages strong domain expertise in healthcare-specific platforms, regulations, and standards to provide tailored, cutting-edge solutions and services to its clients.

About New Mountain Capital

New Mountain Capital is a New York-based investment firm that emphasizes business building and growth, rather than debt, as it pursues long-term capital appreciation. The firm currently manages private equity, public equity, and credit funds with over $20 billion in assets under management. New Mountain seeks out what it believes to be the highest quality growth leaders in carefully selected industry sectors and then works intensively with management to build the value of these companies.