Healthcare BPO Firm emids Announces Investment from New Mountain Capital

emids, a leader in digital engineering and transformation solutions to the healthcare industry, today announced it has partnered with New Mountain Capital, a leading growth-oriented investment firm with over $20 billion in assets under management. As part of the transaction, emids management and other select stakeholders will remain invested in the Company, while current investors Baird Capital and Council Capital are exiting. The investment by New Mountain sets the stage for the continued accelerating growth of emids as the healthcare industry’s preferred partner for digital transformation.

Founded in 1999, and headquartered in Nashville, Tennessee (with offices in Hyderabad and Bangalore in India), emids partners with health technology companies, payers, providers, and life science firms to accelerate the adoption of next-generation digital technologies and manage an increasingly complex data ecosystem to drive high quality, accessible, and affordable healthcare. The Company provides digital transformation, clinical data engineering, custom software development, data analytics and integration, and strategic advisory consulting services nationwide.

“Healthcare, as an industry, is just beginning to tap the true potential of data and advanced technology to improve the care lifecycle experience, and we are thrilled to have such a successful and like-minded investor as New Mountain join us on this next stage of our journey,” said emids founder and CEO Saurabh Sinha. “Baird Capital and Council Capital have been fantastic partners, and we look forward to continuing to build and make growth investments in talent, scale, and intellectual property."

“emids is a true leader in digital transformation, clinical data engineering, and data analytics to the healthcare sector,” said Matt Holt, Managing Director and Deputy Head of Private Equity at New Mountain Capital. “This partnership is the result of our continued efforts to identify and back innovative platforms that enable healthcare stakeholders to meet the rapidly changing needs of a digital world."

“We are thrilled to be partnering with Saurabh and the emids management team,” said Jack Qian, Managing Director at New Mountain. “We look forward to supporting the Company’s continued growth by identifying both organic and inorganic initiatives to help the Company realize its full potential.”

Baird Capital Partner Jim Pavlik complimented emids’ unrelenting focus on customer service and quality during its rapid expansion: “We’ve witnessed the emids commitment to keep its customers front and center. It’s a differentiator and key ingredient in their success.”

“We’re pleased to have been able to successfully leverage the Council Model to partner with the emids management team with our deep bench of industry and functional experts, as well as facilitate new customer relationships,” said Council Capital Managing Partner Grant Jackson. “We wish Saurabh and his team much continued success in this next phase of their growth.”

Credit Suisse served as exclusive financial advisor and DLA Piper LLP as legal counsel to emids in this transaction. Ropes & Gray LLP provided legal counsel to New Mountain.

About emids

emids is a specialist provider of digital solutions and services to the healthcare industry, serving payers, providers, life sciences, and technology firms. Headquartered in Nashville, emids helps bridge critical gaps in providing accessible, affordable, and high-quality healthcare by providing digital transformation services, custom application development and testing, data engineering, business intelligence solutions, and specialized consulting services to all parts of the healthcare ecosystem. With over 1,800 professionals globally, emids leverages strong domain expertise in healthcare-specific platforms, regulations, and standards to provide tailored, cutting-edge solutions and services to its clients.

About New Mountain Capital

New Mountain Capital is a New York-based investment firm that emphasizes business building and growth, rather than debt, as it pursues long-term capital appreciation. The firm currently manages private equity, public equity, and credit funds with over $20 billion in assets under management. New Mountain seeks out what it believes to be the highest quality growth leaders in carefully selected industry sectors and then works intensively with management to build the value of these companies.

emids Acquires Healthcare Information Analytics Company Encore for an Undisclosed Sum

emids, a rapidly growing global provider of IT services and solutions for the healthcare and life sciences industries, announced today the acquisition of Encore Health Resources, a leading healthcare information analytics company focused on value-based care and electronic health records for providers.

As healthcare providers and payers converge, today’s healthcare organizations have an increasing need for clinical and financial data to operate effectively in a value-based environment. This acquisition provides an opportunity for emids to address these needs for providers, and complements the company’s existing expertise in the payer space.

“As healthcare becomes more integrated and the focus on consumerism grows, payers and providers are working more closely together,” said emids founder and CEO Saurabh Sinha. “The ability to provide healthcare technology expertise and solutions that serve both payers and providers, as well as healthcare technology partners, will be critical to help our customers succeed in the future. The Indian market has always been of utmost importance to us. Today, the Indian healthcare industry is also undergoing a major overhaul driven by technology and innovation. Along with business opportunities we also look to expand our India operations and workforce. ”

emids brings decades of experience working with leaders in the payer industry, and with healthcare technology partners, which has given it deep expertise in solving data and technology challenges across segments, enabling it to deliver multiple, targeted solutions.

Encore helps providers plan, implement, manage and optimize clinical and business systems to meet the demands of healthcare reform and improve the quality, cost and coordination of patient care. Rooted in deep operational expertise from working with large and diverse healthcare systems, Encore’s services unleash the power of data to fulfill growing information and reporting needs for providers, as well as help them improve performance, care coordination and population health management.

In addition to the business opportunities this acquisition presents, it also reflects a seamless fit of core values between emids and Encore. Both companies take a partnership approach to serving clients and have a strong emphasis on developing talent.

“We have a similar culture that focuses on helping customers succeed and prioritizing the professional development of people in our organization,” says Tom Niehaus, who will operate Encore as a business unit within emids .Encore founder Dana Sellers will be joining emids as a member of the Board of Directors. Commenting on the partnership Sellers says, “Providers are increasingly looking for more value out of their systems, and the combination of emids and Encore will offer a compelling value proposition to our customers,”

The acquisition, which was backed by Baird Capital and Council Capital, adds nearly 200 consultants to emids’ base of 1,500 employees in the U.S. and adds Dallas to its expanding geographic footprint. Expansion also includes a newly opened office in London, a long-standing Bangalore, India, presence, and a Nashville, Tenn-based headquarters. It will also add more than 50 health systems to emids’ client portfolio and deepen its healthcare analytics expertise for clients in the payer and provider markets.

In India, the technology workforce has a significant role to play as the acquisition solidifies to build, manage implement, integrate and maintain a highly interconnected platforms and systems in the growing healthcare ecosystem. The domestic healthcare industry at present has witnessed the rise in demand and usage of humungous amount of data generated every day. Hence, data analytics has become a critical need for the healthcare enterprises to understand the needs of their patients and providers equally. Additionally, connected devices and IoT technologies have also seen an increased uptake. In other terms, digitization is an industry priority today.

In the Indian context, the acquisition will be instrumental to align the customer’s orientation towards better care management. Encore brings a team of experts with specialized knowledge in clinical and business applications, and the knowledge of working with large and diverse healthcare systems. This will strengthen emids technical and upstream consulting skill sets which rests with the enterprises/providers. In India emids’s offshore delivery centre is based in Bangalore with a strong team of over 1500 healthcare technologists. The aim remains to have concerted efforts to work together in order to have uniform approach, conforming to the value of care and delivery of superlative healthcare experience to patients across geographies in the coming years.