LTM Secures Multi-million Dollar Managed Services Transformation Deal

To Build and Deploy an AI-led Managed Services Operating Model

LTM, the Business Creativity partner to the world's largest enterprises, today announced a multi-million-dollar agreement with a leading North American specialty engineering and construction company. The engagement consolidates infrastructure, cybersecurity and application administration managed services from multiple providers to LTM, with an initial three-year term.

As part of the agreement, LTM will build an AI-led managed services operating model designed to deliver outcome-driven services, incorporating observability and automation to ensure resilient technology services.

The engagement marks a significant step in the client's technology modernization journey, consolidating critical IT operations under a unified governance framework designed to enhance operational efficiency, improve service quality, and reduce management complexity. Leveraging its deep domain expertise and AI-centric managed services capabilities, LTM will consolidate infrastructure, cybersecurity, and application services into a streamlined, outcome-driven operating model that accelerates modernization while strengthening operational resilience.

"As enterprises modernize their technology landscapes, they are increasingly seeking strategic partners that can combine operational excellence with AI-driven innovation," said Rajesh Sundaram, Chief Business Officer, Manufacturing and Retail CPG, LTM. "This engagement reflects our ability to help clients unlock greater value from their technology investments, enhance business agility, and create a foundation for sustained growth through AI-enabled operations."

About LTM

LTM — a Larsen & Toubro Group company — is an AI-centric global technology services company and the Business Creativity partner to the world's largest enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and Business AI—enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM owns outcomes for clients, helping them not just outperform the market, but Outcreate it. Read more at LTM.com.

LTM Unveils BlueVerse™ iRun: AI‑Native Managed Services to Reinvent Enterprise IT Operations

• AI-native operations model enables enterprises to move from reactive service delivery to intelligent, outcome-driven managed services

LTM, the Business Creativity partner to the world’s largest enterprises, today announced the launch of BlueVerse™ for iRun, an AI-native managed services model designed to transform traditional IT operations into a resilient, intelligent, and outcome-driven operating model.

As enterprise environments grow more complex—spanning hybrid cloud, SaaS, and AI-driven ecosystems—traditional managed services models are increasingly constrained by siloed teams, static processes, and effort-led scaling.

BlueVerse for iRun addresses this shift by moving beyond headcount-based delivery to a platform-led approach powered by agentic AI, knowledge convergence, and process-as-code. Built on the BlueVerse ecosystem, iRun creates a unified intelligence layer that brings together enterprise data, telemetry, workflows, and operational context—enabling AI to reason across systems, identify root causes, and execute actions within governed guardrails.

iRun combines AI agents and human expertise to shift operations from reactive incident management to pre-emptive, self-learning, and outcome-driven service delivery. It enables improved system reliability, faster resolution cycles, and the ability to shift IT spend from maintenance (‘run’) to innovation (‘change’)—freeing capacity for transformation. iRun targets 60-70% automated resolution, 40-60% faster incident closure, and prevention of up to half of potential disruptions before they occur.

“Enterprises today expect managed services to deliver more than efficiency—they expect intelligence, adaptability, and measurable outcomes,” said Krishnan Iyer, Chief Growth Officer, LTM. “BlueVerse for iRun brings together agentic AI, operational intelligence, and governed automation to help clients move beyond effort-led models to resilient, outcome-driven operations that scale with confidence.”

With governance embedded by design, BlueVerse for iRun incorporates policy-bound execution, human-in-the-loop decisioning, and full auditability—ensuring enterprise-grade trust as AI scales across operations.

BlueVerse for iRun extends the BlueVerse ecosystem into integrated operations—spanning application management, cognitive infrastructure services, and cybersecurity—helping enterprises Outcreate traditional managed services into an AI-driven model that delivers compounding business outcomes. For more information, visit ltm.com/services/iRun .

Wipro Launches TelcoAI360 at Mobile World Congress 2025

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology services and consulting company, today launched TelcoAI360 to transform operations for telcos by leveraging AI. The AI-first Managed Services platform will empower telcos to roll out differentiated technology solutions at scale and speed, while delivering better customer experience at a fraction of the cost.

TelcoAI360 integrates Wipro’s domain expertise with AI-powered tools and solutions, enabling Communication Service Providers (CSPs) to significantly reduce operational costs by streamlining processes, automating workflows, and managing resources efficiently. Additionally, TelcoAI360 will deliver faster time to market for new products and services, boosting revenue potential. Recognizing the unique needs of telcos, the platform will be offered 'as-a-Service' with composable components that can be customised and deployed for each CSP.

Developed in collaboration with Wipro’s AI partner ecosystem and leveraging ServiceNow’s Telecommunications industry solutions suite, TelcoAI360 will provide:

• A unified platform integrating multiple telecom technologies for seamless adoption within existing architectures supporting market share growth
• Enhanced network performance through intelligent automation, real time monitoring and predictive maintenance to prevent disruptions and boost service reliability
• Integrated, AI-enabled security measures that provide real-time threat detection and fraud prevention, ensuring robust data protections
• Customizable portals that provide a seamless and branded user experience for customers while providing visibility into performance.
• Standardized APIs (Application Programming Interfaces) to facilitate seamless communication between different systems, ensuring operational efficiency and compliance with industry standards.
• Seamless interoperability with multiple cloud environments, allowing telcos the flexibility to scale their infrastructure based on demand in real time.

Comprehensive management of the entire lifecycle of products and services, from planning and design to deployment, in-life management and retirement.

Lalit Kashyap, Sector Head – Communications, Media and Networks, Wipro Limited, said, “The launch of TelcoAI360 marks a significant milestone in our commitment to empowering telcos with future-ready network management solutions. Leveraging our AI-powered platforms and deep domain expertise, we are delivering an industry-first solution that redefines telecom operations with automation, security, and AI at scale.

Rohit Batra, General Manager and Vice President for Manufacturing, Telecommunications, Media, and Technology at ServiceNow, said, "ServiceNow and Wipro have been collaborating to deliver on the shared commitment of building innovative, AI-enabled solutions that empower businesses to thrive in the digital age. Integrating ServiceNow’s Telecommunications industry solutions suite to bolster TelcoAI360, aims to break down silos across the value chain and improve decision-making with end-to-end service visibility and real-time network insights for telcos."

To learn more about TelcoAI360 please visit: https://www.wipro.com/communications/services/wipro-telcoai360/

Tech Mahindra and Qatar's Telecom Major Ooredoo Partner for Managed Security Services for B2B Customers

Ooredoo Qatar, Qatar's leading telecommunications operator and ICT provider, has announced a strategic partnership with Tech Mahindra, a global provider of technology consulting and digital solutions. The partnership aims to enhance the Managed Security Services (MSS) Ooredoo provides to its B2B customers.

The collaboration will deliver state-of-the-art cybersecurity solutions to Ooredoo's business customers.

The announcement ceremony featured senior executives from both organizations, including Thani Ali Al Malki, Chief Business Officer at Ooredoo Qatar, Atul Soneja, Chief Operating Officer at Tech Mahindra, and Ram Ramachandran, Sr. Vice President for India, Middle East, and Africa Business at Tech Mahindra.

Tech Mahindra took over Ooredoo's Managed Security Services platform in April 2024, and the partnership has already shown significant success in scaling and managing cybersecurity needs.

Tech Mahindra has been actively collaborating with several telecommunications companies to drive digital transformation and innovation. The  company collaborates with global telecommunications leaders to co-create 5G labs, applications, devices, and ecosystems.

Last year in January, Tech Mahindra and Microsoft have joined hands to bring cloud-powered 5G core network modernization to telecom operators globally.

In March 2022, Tech Mahindra announced a strategic partnership with Bharti Airtel to build and market innovative solutions for India's digital economy.

NTT Data and IBM Launch SimpliZcloud for India's Financial Services Sector

NTT DATA and IBM have recently expanded their partnership in India to launch SimpliZCloud, a fully managed cloud service built on IBM LinuxONE. This service is designed to support critical workloads in financial services, including core banking applications, lending, and risk management.

SimpliZCloud is a fully managed cloud service specifically designed to support critical workloads in the financial services sector. It offers a secure, scalable, and integrated architecture that delivers dedicated compute and storage resources, powered by Software Defined Networking (SDN).

It aims to optimize infrastructure investments and ongoing costs by consolidating resources and reducing enterprise software license costs. This service is particularly beneficial for financial institutions looking to leverage AI and hybrid cloud technologies to manage their evolving applications and workloads.

SimpliZCloud is designed to scale according to the needs of financial institutions, allowing them to handle increasing workloads without compromising performance.

By consolidating resources and reducing enterprise software license costs, SimpliZCloud helps financial institutions optimize their infrastructure investments and ongoing costs.

The service leverages AI and hybrid cloud technologies to manage evolving applications and workloads, enhancing the digital transformation journey of financial institutions.

This partnership represents a significant step towards enhancing the digital transformation journey of financial institutions in India.

“With SimpliZCloud, enterprises, especially financial institutions now have the power to make a generational shift in their cloud transformation journey. Critical business applications, especially those infused with AI and ML will now have the infrastructure to support performance far ahead of the traditional x86 architectures all in a fully managed, as-a-service model. This launch represents our continued commitment to supporting our clients’ ambitions for innovation and digital transformation,” said Avinash Joshi, Chief Executive Officer, India, NTT DATA, Inc. “I’m proud of the work our teams at NTT DATA and IBM have done in bringing this service to our clients and look forward to the transformative outcomes of this collaboration.”

“Over the years, with the IBM LinuxONE platform, IBM has delivered much-needed security, scalability, reliability and performance to help India’s leading financial institutions manage their mission-critical workloads safely and sustainably. By bringing SimpliZCloud to modern enterprises, we are continuing our commitment to help them adopt a hybrid-by-design approach. With SimpliZCloud, financial institutions can leverage a highly secure, high-performance platform and robust infrastructure to harness the benefits of AI and hybrid cloud to manage their evolving applications and workloads,” said Viswanath Ramaswamy, Vice President, Technology, IBM India & South Asia.

NTT DATA and IBM have a history of collaborating on various innovative projects. In January 2024, NTT DATA Business Solutions and IBM established a Center of Excellence (CoE) for the IBM watsonx generative AI platform. This CoE focuses on developing embedded generative AI solutions using IBM’s watsonx AI and data platform.

ISG Index: Managed Services Hits 14-Year Low in Asia Pacific

ITO, BPO markets slump on COVID -19 concerns, as companies turn to cloud-based services

SYDNEY, Australia, Oct. 28, 2020 (GLOBE NEWSWIRE) -- Buffeted by pandemic concerns, the managed services market in Asia Pacific fell in the third quarter to its lowest level in 14 years, according to the latest state-of-the-industry report from Information Services Group (ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.

The Asia Pacific ISG Index™, which measures commercial outsourcing contracts with annual contract value (ACV) of US $5 million or more, shows the region's managed services market plummeted 48 percent in the third quarter, to US $338 million, its worst showing since 2006. Within managed services, information technology outsourcing (ITO) was down 50 percent, to US $277 million, and business process outsourcing (BPO) was down 32 percent, to US $61 million.

Meanwhile, ACV for cloud-based services, traditionally the dominant force in the region's sourcing success, was up 6 percent in the third quarter, to US $1.6 billion. That figure includes infrastructure-as-a-service (IaaS), up 8 percent, to US $1.4 billion, and software-as-a-service (SaaS), down 8 percent, to US $222 million—one of its lightest quarters in the last three years.

Asia Pacific's combined market (both managed services and as-a-service) was down 10 percent, to US $1.97 billion, despite overall growth in the as-a-service segment.

"Asia Pacific began the year with a record quarter for cloud-based services, but the as-a-service market has drifted lower the last two quarters, reflecting slowing investment due to the pandemic," said Scott Bertsch, partner and regional leader, ISG Asia Pacific. "This quarter, the growth in cloud-based services was not enough to lift the combined market in Asia Pacific."

Market-share battles in cloud infrastructure continue to rage across the region, especially in India, where the action is heating up in the telco, broadband internet and public cloud markets, Bertsch said. AWS, for example, signed an agreement with Bharti Airtel to bring more cloud services to companies in India, while Microsoft formed a partnership with Jio.

In the managed services arena, Bertsch noted that contract volume fell back to more typical levels in the third quarter after a rise in contracting activity the previous quarter. "Virtually all the deals were below US $20 million," said Bertsch. "Large awards, historically a challenge for Asia Pacific, have dried up since the onset of COVID-19, and the path to closing those deals has grown longer."

Notable bright spots, Bertsch said, were Accenture winning a sizable transaction with a large manufacturer in Asia, and IBM closing a deal with the Airport Authority of Hong Kong.

Year-to-Date Performance

For the first nine months, Asia Pacific's combined market dropped 7 percent, to US $6.4 billion. Managed services dropped 41 percent, to US $1.4 billion, on a lack of large deals, with ITO (down 40 percent, to US $1.2 billion) and BPO (down 49 percent, to US $197 million) both contributing to the poor performance. Most of the region's geographic markets were down substantially, except for Australia-New Zealand (ANZ), which saw its ACV grow 3 percent year to date.

As-a-Service, meanwhile, rose 11 percent, to US $5 billion, although this segment is growing much more slowly than in previous years. IaaS was up 14 percent, to US $4.3 billion, even as SaaS declined 6 percent, to US $695 million.

Global F orecast

ISG is forecasting the global managed services market will be down 6 percent for the full year, 150 basis points better than its July forecast. The firm is projecting the global as-a-service market will grow by 15.5 percent in 2020, up from its 11 percent forecast in July.

About the ISG Index™

The ISG Index™ is recognized as the authoritative source for marketplace intelligence on the global technology and business services industry. For 72 consecutive quarters, it has detailed the latest industry data and trends for financial analysts, enterprise buyers, software and service providers, law firms, universities and the media. In 2016, the ISG Index was expanded to include coverage of the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. ISG also provides ongoing analysis of automation and other digital technologies in its quarterly ISG Index presentations. For more, visit this webpage .

About ISG

ISG (Information Services Group) (Nasdaq: III ) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com .