“A Global Powerhouse in Agentic AI”: Capgemini Finalizes $3.3B WNS Acquisition

Capgemini (Euronext Paris: CAP) today announced that it has completed the acquisition of WNS (NYSE: WNS), a digital-led business transformation and services company and leader in the Digital BPS (Business Process Services) market. With the closing of this transaction, Capgemini creates a global leader in Intelligent Operations to capture clients’ investment in Agentic AI to transform their end-to-end business processes.

“Capgemini and WNS share a common vision of the potential of agentic AI to transform our clients’ business operations,” comments Aiman Ezzat, CEO of Capgemini. “By combining Capgemini’s global reach, strategy and transformation capabilities, technology and AI leadership with WNS’s industry expertise and platforms, we’re uniquely positioned to help our clients reinvent their business processes end-to-end and lead in their market. We can now move forward in building together a global leader in Intelligent Operations. I am delighted to welcome WNS’ employees to the Group.”

“Our teams are looking forward to beginning this next chapter, joining forces with Capgemini to create a global powerhouse and build something truly transformative in the era of generative and agentic AI,” said Keshav R. Murugesh, CEO of WNS. “The next wave of transformation will be driven by intelligent, domain and industry-centric operations, delivering efficiency and agility through hyper-automation for superior business outcomes. Our shared values and culture will make for a seamless integration, enabling us to unlock exciting opportunities and long-term value for our clients, employees, partners, and communities.” 

On July 7, 2025, Capgemini and WNS announced that they had entered into a definitive transaction agreement, pursuant to which Capgemini acquired WNS to create a global leader in Agentic AI-powered Intelligent Operations for a cash consideration of 76.50 USD per WNS share. The total cash consideration amounts to $3.3 billion, excluding WNS’ net financial debt[Net financial debt of WNS was negligible as at March 31, 2025.]. On September 18, 2025, Capgemini announced that it has successfully priced a total of €4.0 billion bonds to finance this transaction, refinance its financial debt, and for general corporate purposes of the Group. As a result of this bond issuance, the bridge loan signed in the context of the acquisition was cancelled. WNS will be consolidated into Capgemini’s financial statements as of October 17, 2025.

Uniphore’s Conversational Service Automation Platform to be Leveraged for WNS' EXPIRIUS

Uniphore, an early leader in Conversational Service Automation, today announced that it will be providing its advanced conversational service automation platform to WNS, a leading Business Process Management (BPM) company, for its recently-launched digital CX Solution, EXPIRIUS.

WNS will leverage Uniphore’s AI and automation capabilities to offer unique digital Customer Experience (CX) solutions integrating human-assisted design and domain expertise through EXPIRIUS.

“The message coming in from customers is loud and clear. They want better experiences. Yet, current economic and societal challenges are preventing organizations from meeting those demands in a cost-effective manner,” said Umesh Sachdev, CEO and co-founder of Uniphore. “WNS’ global expertise and their new CX solution, combined with our AI and Automation-driven technology platform can truly transform the industry.”

“It is our constant endeavour to understand our customer’s domain and co-create impactful solutions that can transform their businesses with agility and excellence. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network,” said Keshav Murugesh, Group CEO, WNS. “We will be able to further strengthen our customer service capabilities with Uniphore’s offerings and deliver exceptional experiences to clients,” he added.

WNS will be able to accelerate customer response management, automate processes that will optimize efficiencies and reduce costs while enhancing customer experience by utilizing Uniphore’s Real Intent^TM solutions.

“In today’s world, customer support needs are constantly evolving and new levels of capability and technology are required for success,” said Jafar Syed, Chief Growth Officer for Uniphore. “This strategic partnership with WNS brings the benefits of their global expertise and our industry-leading technical capabilities that will ultimately help drive business transformation by delivering new customer experiences.”

WNS Launches Blockchain-based VeriChain to Transform Risk Syndication in Insurance

WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, today announced the launch of its blockchain-enabled risk syndication solution, WNS VeriChain. Powered by IBM Hyperledger, the solution addresses complexities and challenges in the syndicated insurance market.

Underpinned by deep domain expertise in the Insurance and Re-insurance industry, WNS’ VeriChain leverages decentralized ledger technology to enable specialty insurers to execute secure transactions in a multi-party ecosystem. It offers a “single view of truth” for all stakeholders in the syndicate including brokers, carriers, and customers, helping drive increased transparency and cooperation thus overcoming disputes and eliminating the need for post facto reconciliations. WNS VeriChain offers end-to-end digitization enabling brokers and carriers improve efficiency and profitability, while enhancing the end-customer experience.

“At WNS, we are focused on leveraging emerging technologies like Blockchain to offer state-of-the-art digital solutions that address critical business challenges faced by our clients. WNS will continue to make strategic investments in new-age technologies with a goal of “co-creating” solutions designed to help our clients transform their businesses and create competitive advantage in their respective markets,” said Keshav R. Murugesh, Group CEO, WNS.

WNS is a trusted partner to more than 30 insurance and re-insurance clients, providing end-to-end solutions across the entire insurance value chain. We are conceptualizing and developing state-of-the-art, innovative business models helping disrupt today’s insurance industry. Our digital solutions powered by deep domain expertise, technology and automation, and advanced analytics are helping clients drive true business transformation.

About WNS

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics and process expertise to co-create innovative, digitally led transformational solutions with over 350 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer interaction services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2019, WNS had 44,011 professionals across 60 delivery centers worldwide including facilities in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States.

~ BusinessWire India

WNS Acquires HealthHelp to Add Industry-Leading Capability in Health Care Management

WNS (Holdings) Limited (WNS), a leading provider of global Business Process Management (BPM) services, today announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry. The company’s solutions are delivered by combining a proprietary technology platform rooted in evidence-based medical research, high-end predictive analytics, and deep healthcare industry expertise.

HealthHelp provides benefits management across several key specialty healthcare areas, including Radiology, Cardiology, Oncology, Sleep Care, Orthopedics, and Pain Management. The company’s approach is based on a non-denial, collaborative model which includes a peer-to-peer network of over 100 Medical Doctors and 11 university medical systems. HealthHelp’s solutions are powered by a proprietary clinical decision support technology platform called ConsultTM. This scalable platform enables HealthHelp to process over 70% of its current assessments automatically, ensuring rapid response to procedure authorization requests, and automated escalation to nurses and physician specialists as clinically warranted. The technology embeds predictive analytics which evaluate and drive health care improvement opportunities. Today, HealthHelp’s differentiated approach results in the company’s recommendation being implemented in over 95% of all requests. As a result, HealthHelp is driving long-term sustainable utilization reform and behavior change, and generating reduced carrier costs and measurable ROI for payors. The company has received utilization management accreditation from URAC and NCQA, and is certified as a Quality Improvement Organization (QIO)-like entity.

“With the acquisition of HealthHelp, WNS has taken a major step forward in strengthening our end-to-end Healthcare and Insurance BPM offerings. WNS plans to leverage HealthHelp’s industry-leading capability in care management to address the needs of payor, provider and insurance organizations,” said Keshav Murugesh, WNS’ Chief Executive Officer. “HealthHelp’s deep industry expertise, differentiated market approach and extensive use of technology and analytics make this asset an excellent fit for WNS. In combination with our existing strengths, we believe there are significant opportunities to cross-sell services and create state-of-the-art solutions for the BPM industry. We are excited to welcome the HealthHelp team to WNS.”

“HealthHelp is pleased to join forces with WNS, an established leader in Business Process Management,” said Cherrill Farnsworth, HealthHelp’s CEO. “We believe that together, our firms will be able to successfully address the rapidly evolving and expanding needs of the healthcare industry. We look forward to jointly creating new and enhanced industry-specific solutions which should enable us to reduce the long-term costs of healthcare, improve outcomes for payors, providers and patients, and grow our business.”

Founded in 1999 and based in Houston, Texas, HealthHelp currently employs approximately 400 medical and operational professionals in the United States. Consideration for the transaction is $95.0 million excluding adjustments for cash, debt and working capital. WNS has funded the acquisition primarily with long-term debt. The acquisition of HealthHelp is expected to contribute approximately $2.3 million in revenue for WNS in the fiscal year ending March 31, 2017, and to be immediately accretive to earnings excluding approximately $1.4 million of one-time transaction costs.

Cain Brothers & Co. acted as financial advisor and Reed Smith LLP acted as legal advisor to WNS in connection with this transaction.

Image : Keshav Murugesh, WNS’ Chief Executive Officer