Global Low-Code No-Code Conversational AI Driven CX Platform Twixor Goes Live With Its 1st Client

The conversational AI driven customer experience platform widens its global reach

Twixor, the global low-code no-code conversational AI driven customer experience platform, has announced that it is now live for its first client in Melbourne, Australia. The technology start-up, which offers conversational AI and automation capabilities, has widened its global reach now that its product is fully integrated and gone live with a disability support services organisation from Down Under.

The company’s Australian disability support services organisation, with Twixor product integration, is now using WhatsApp for employee workforce engagement and responses. For example, available slots are highlighted for its support workers, who then book these slots as per customer’s requirement over the same channel. This was achieved through secure integration with existing RPA systems and back-end reservation systems via APIs.

With Twixor integration, the disability support services organisation is set to reap some significant benefits. The instant conversational facility via WhatsApp reduces the communication back and forth vis-à-vis email, leading to immediate and desired slot filling. This makes for low or minimal friction in communication via an inexpensive 24x7 channel (in contrast to a voice call centre).

Twixor enables AI-powered conversational capabilities for its clients across numerous verticals. Most of the company’s clients choose the popular messaging app WhatsApp as their preferred channel for last mile-communication, but the platform works equally well with any other customer-preferred social messaging channels also.

Commenting on the occasion, Ashok Anand, Founder & CEO, Twixor said, “We are happy to announce that our first partnership in Australia is now live and delivering. Ours is a paperless digital vision with an aim to reduce frictions and bridge the gaps in communication for our clients to impact their bottom line positively. At Twixor, we have planned to introduce many more digital and messaging-led use cases in healthcare covering all stakeholders, including customers, patients, doctors, nurses, and other support workers.”

Low Code Automation Platform Twixor Raises $2.4 Mn from Season Two Ventures, Axilor Ventures and The Chennai Angels

The intuitive solutions CX platform for intent-driven and micro-engagement solutions is planning an aggressive scale-up

Twixor, a Singapore HQ, low-code no-code (LCNC) conversational AI and process automation platform that helps businesses build hyper-personalized engagement solutions has announced that it has raised $2.4 Million in Series A round from Season Two Ventures (an Indo-US corridor VC firm), Axilor Ventures and The Chennai Angels.

Twixorsimplifies the way organizations integrate consumer interactions/engagements in their business processes to give enterprise customers better AI-driven cognitive experiences. With 6 global patents in its kitty, the CX automation platform powers accelerated conversations by driving seamless, low-friction, multi-lingual, and app-less interactions and transactions. The company is looking to aggressively scale up its reach and operations. The new funds will be utilized for further theirinnovation journey, to strengthen strategic partnerships, global expansion, and hire talent.

Twixor will shortly launch its global SaaS platform: ‘Twixor AIM’, a no-code omni-channel messaging engine, and ‘Twixor Compute’, a low-code process automation engine.

Speaking on this occasion, Ashok Anand, Founder & CEO, Twixor, said “Twixor helps businesses create superior customer experiences by enabling them to deliver intuitive solutions, address complex use cases, accelerate time to market and reduce total cost of ownership. This investment comes at a strategic moment in our growth journey. It will help us accelerate our twin objectives of technology innovation and global scale-up.”

Sajan Pillai, Managing Partner, Season Two Ventures said, “Twixor’s trajectory from ideas to success is rooted in the right culture to promote innovation and growth, which is very well aligned with our vision of digital transformation, especially in banking tech. We are excited to back Twixor's ambitions to scale their initiatives regionally and internationally. We look forward to supporting the company in realizing its full potential and unlocking new markets through our deep networks in banking and fintech”.

Season Two Ventures is focused on tech-enabled, early-stage start-ups in the enterprise SaaS, Health-tech, FinTech, logistics/supply chain and retail space.

Ganapathy Venugopal, co-founder & CEO, Axilor Ventures said, “It is time to see enterprise platforms for large global verticals being built from India. Twixor is a great example of this”

Axilor Ventures is a leading seed fund with a strong enterprise SaaS portfolio which includes companies like Detect, Maximl, Switchon and Leucine.

Mr Sameer Mehta (Chief Investment Director of Atlas Family and Vice Chairman at Dr. Mehta's Hospitals), and Angel Investor (The Chennai Angels) said, "Twixor is one of the fastest growing companies as every company they work with are able to show long term benefits and savings within 3 months. AI-assisted rapidly-deployable enterprise solutions at the best.”

The Chennai Angels is one of India's leading Angel Investment Networks.Twixor experienced 100% revenue growth in 2021 and is looking to double its revenue in 2022.

About Twixor:

Twixor drives seamless, low-friction multi-lingual app-less banking transactions – in contrast to a banking branch, website, mobile app, or call center – all of which have varying degrees of friction. This leads to a significant impact on customer satisfaction, customer loyalty and cost of acquisition, service, and retention, including time to open an account (reduced by 80+%), time to access required information or complete banking transactions (reduced by 65+%) or estimated cost optimization at a call center (reduced by 70+%).