AI SaaS Startup Superbot Announces 300% Increase in Talent Pool This Fiscal

Targeting Team size of 200+ by March 2023

SuperBot an intelligent, AI-powered voice agent SaaS start-up, has announced increasing its manpower by around 300 percent. The company currently boasts a strength of 55 and targets to take this number up to 200 by the end of fiscal 22-23. In the current times when the attrition rate at Indian companies is expected to increase (19%), new-age companies widening their horizons for talent comes as a cheer to many.

Further to the hiring drive, the company looks at onboarding 20% of the new recruits for senior level, and the rest of the profiles will be with the ratio of 50% for mid-level and 30% for entry-level positions.

The hiring will be conducted across departments including Marketing & Sales, Operations, Tech, Customer Success and HR Operations. Most of the fresh recruits will be based out of its headquarter Gurugram location.

“We are expanding and wish to add fresh talent to our workforce which will bring new skill sets to the table. We understand that the market is very challenging for talented professionals right now, and this might actually be an opportunity to acquire skilled manpower which will strengthen the company’s backbone for a longer run,” said Mr Sarvagya Mishra, co-founder and director of SuperBot (PinnacleWorks).

The brand has maintained an employee-first approach since its very inception. Having an open culture policy brand is giving liberty to their employees to explore the profiles they can expertise in. Along with flexible timings and leave policies, regular appreciations and acknowledgements have been driving workplace culture. SuperBot team follows the reverse feedback mechanism as well, so that everyone gets the chance to share what they feel should be changed or added to make it the best place to work in the industry.

SuperBot has been leading the market of AI-powered voice agent tech as an enabler for multiple industries like Education, BFSI, Healthcare etc.

About SuperBot by PinnacleWorks

SuperBot is an intelligent, AI-powered voice agent SaaS company under the PinnacleWorks which was established in the year 2012. The brand has always focused on bringing a revolution in the tech industry. Following its vision of Always Evolving, PinnacleWorks launched SuperBot in the year 2018, when the concept of an AI-Powered chat agent was new to the Indian Market. It transformed the communication process for 100+ organizations & helped them connect with their users 24x7 over various media including WhatsApp, Facebook, etc. 

SuperBot, a voice-based communication agent, is capable of catering to 1M+ inbound/outbound calls a day. With the launch of SuperBot-Voice Agent, the mission stays the same and i.e to revolutionize calling and make businesses use machines for doing the hard work while the humans invest their time in doing the smart work only

SuperBot Launches Dedicated AI-driven Admission Helpline for Round-the-clock Application Assistance

Mr. Sarvagya Mishra Co-founder & Director, SuperBot PinnacleWorks

Eyeing the admission season, SuperBot launches dedicated AI-driven Admission Helpline for round-the-clock application assistance

Trained for over 1,000 intents, the service comes with language support for 9+ vernaculars such as Marathi, Punjabi, Bengali, and Gujarati and can handle 1 million+ call a day

With the admission season set to kick off in India and abroad soon, SuperBot has launched an AI-driven Admission Helpline to help educational institutes provide round-the-clock support for student queries. Powered by SuperBot’s AI-driven, NLP-powered platform, the solution is designed to handle over 1 million calls per day and provide language support for over 9 vernaculars including Hindi, English, Marathi, Punjabi, Bengali, and Gujarati, amongst others.

The newly launched helpline allows educational institutes to scale up their operations while eliminating query drop-off due to bandwidth issues associated with manual processes. This scaling-up comes without needing to make additional infrastructure/operational expenditure, such as setting up and maintaining call centers or expanding sales departments. Moreover, SuperBot’s AI-based agents come pre-trained on over 1,000 intents, thus eliminating the need to commit to time-intensive, process-intensive training while enabling concurrent call handling for unique queries.

While enabling more personalized and scalable query resolution through cutting-edge tech, SuperBot’s Admission Helpline also allows for human-to-human interactions if need be, allowing callers to request real-time call transfer to human agents.

Speaking on the launch, Mr. Sarvagya Mishra, Co-founder & Director of SuperBot (PinnacleWorks) said, “While educational institutes receive queries throughout the year, the admission season sees an exponential increase in query volumes. To deal with this, educational institutes set up dedicated admission cells and call centers for support with counselling, prospect validation, document processing, and marketing. However, given the sheer volume of interested students and complex operations, managing the scale of incoming calls and keeping track of queries and leads can become challenging.”

He added, “This is where SuperBot’s AI-based Admission Helpline steps in as a game changer. It not only enables institutes to handle over a million calls per day, but it also frees bandwidth by streamlining and automating the repetitive, time-intensive operations so that human agents can focus on areas where their expertise and interventions are needed the most. Educational institutes that deploy our Admission Helpline also benefit from insightful, data-backed, and precision-oriented analytics that enhances process efficiency and improve outcomes.”

SuperBot offers a dedicated suite of services to educational organizations via its rule-based NLU-powered engine. Some of its use-cases include real-time lead verification, inbound counselling, drip marketing, event reminders, and analytics. For more information, log on to https://superbot.works.

About PinnacleWorks

PinnacleWorks established in the year 2012, has always focused on bringing a revolution in the tech industry. It has always focused on coming up with something new which can help businesses to digitally transform and evolve themselves. Following its vision of Always Evolving, PinnacleWorks had launched SuperBot in the year 2018, when the concept of an AI-Powered chat agent was new to the Indian Market. It transformed the communication process for 100+ organizations & helped them connect with their users 24x7 over various media including WhatsApp, Facebook, etc. But it resolved only one segment of communication. The other one stayed intact which was the outbound and the inbound calls. 

The organizations to date utilize 80% of the time of their human agents in just verifying and re-attempting the unattended leads. To cater to this scenario and to help organizations utilize the time of their human counsellors more effectively, SuperBot was evolved from a chat agent to a voice-based communication agent, where it is capable of catering 1M+ inbound/outbound calls a day. With the launch of SuperBot-Voice Agent, the mission stays the same and i.e to revolutionize calling and make businesses use machines for doing the hard work while the humans invest their time in doing the smart work only.

SuperBot-powered DIY Portal to Ensure Indian SMEs Don’t Lose Out on Enterprise Automation

Mr Sarvagya Mishra Co-founder Director SuperBot PinnacleWorks

The industry-agnostic portal can manage 1 million inbound/outbound calls a day with support for 9+ languages, 100+ use-cases, and 24x7 service availability

In a development that marks the next big shift in enterprise automation in India, SuperBot, AI-Powered communication agent from PinnacleWorks, has launched its DIY Portal to empower businesses of all sizes across the country. The portal is designed to enable enterprises to supercharge key functions such as marketing, sales, customer service, surveys, feedback, etc. by deploying cutting-edge automation capabilities.

Built atop the SuperBot framework, DIY Portal is a cloud-based, AI-powered automation platform that can help businesses connect with 1 million people a day through voice calls made by intelligent voice agents with 24x7 availability. The platform requires no coding skills, allowing for hassle-free deployment, and eliminates the costs and effort involved in hiring or training human agents while ensuring consistent and contextual customer interactions over a voice-based medium. In doing so, DIY Portal allows businesses to make significant savings of time and money while improving key metrics such as customer satisfaction, lead generation, and acquisition costs.

Speaking on the launch, Mr. Sarvagya Mishra, Co-founder & Director, SuperBot (PinnacleWorks), said, “The launch of DIY Portal is meant to catalyze market growth and help businesses achieve superior unit economics via process automation, especially within the SME segment. By automating key processes, the all-new DIY platform will enable businesses of all sizes to meet and exceed their KPIs and drive better outcomes with zero training, management, or infrastructure costs. During the beta testing phase, the platform enabled 100x faster calling for businesses.”

Backed by SuperBot’s AI and NLP capabilities, DIY Portal allows businesses, from MSMEs to large enterprises, to deploy campaigns without knowing a single line of code, thus streamlining the user journey and enabling swift deployment. Once they sign up and create an account, business users just need to select their industry, use-cases and preferred language and voice-overs before uploading contact numbers. The platform provides support in 10+ languages, including Hindi, English, Gujarati, Bengali, Tamil, Punjabi, Tamil, Telugu, and Kannada, etc. and uses algorithms that have been extensively trained on 100+ industry-specific use-cases.

About PinnacleWorks

PinnacleWorks established in the year 2012, has always focused towards bringing a revolution in the tech industry. It has always focused towards coming up with something new which can help businesses to digitally transform and evolve themselves. Following its vision of Always Evolving, PinnacleWorks had launched SuperBot in the year 2018, when the concept of AI-Powered chat agent was new to the Indian Market. 

It transformed the communication process for 100+ organizations & helped them connect with their users 24x7 over various media including WhatsApp, Facebook, etc. But it resolved only one segment of communication. The other one stayed intact which was the outbound and the inbound calls. The organizations till date utilize 80% of the time of their human agents in just verifying and re-attempting the unattended leads. To cater to this scenario and to help organizations utilize the time of their human counselors more effectively, SuperBot was evolved from a chat agent to a voice based communication agent, where it is capable of catering 1M+ inbound/outbound calls a day. With the launch of SuperBot-Voice Agent, the mission stays the same and i.e to revolutionize calling and make businesses use machines for doing the hard work while the humans invest their time in doing the smart work only.