SuperBot-powered DIY Portal to Ensure Indian SMEs Don’t Lose Out on Enterprise Automation

Mr Sarvagya Mishra Co-founder Director SuperBot PinnacleWorks

The industry-agnostic portal can manage 1 million inbound/outbound calls a day with support for 9+ languages, 100+ use-cases, and 24x7 service availability

In a development that marks the next big shift in enterprise automation in India, SuperBot, AI-Powered communication agent from PinnacleWorks, has launched its DIY Portal to empower businesses of all sizes across the country. The portal is designed to enable enterprises to supercharge key functions such as marketing, sales, customer service, surveys, feedback, etc. by deploying cutting-edge automation capabilities.

Built atop the SuperBot framework, DIY Portal is a cloud-based, AI-powered automation platform that can help businesses connect with 1 million people a day through voice calls made by intelligent voice agents with 24x7 availability. The platform requires no coding skills, allowing for hassle-free deployment, and eliminates the costs and effort involved in hiring or training human agents while ensuring consistent and contextual customer interactions over a voice-based medium. In doing so, DIY Portal allows businesses to make significant savings of time and money while improving key metrics such as customer satisfaction, lead generation, and acquisition costs.

Speaking on the launch, Mr. Sarvagya Mishra, Co-founder & Director, SuperBot (PinnacleWorks), said, “The launch of DIY Portal is meant to catalyze market growth and help businesses achieve superior unit economics via process automation, especially within the SME segment. By automating key processes, the all-new DIY platform will enable businesses of all sizes to meet and exceed their KPIs and drive better outcomes with zero training, management, or infrastructure costs. During the beta testing phase, the platform enabled 100x faster calling for businesses.”

Backed by SuperBot’s AI and NLP capabilities, DIY Portal allows businesses, from MSMEs to large enterprises, to deploy campaigns without knowing a single line of code, thus streamlining the user journey and enabling swift deployment. Once they sign up and create an account, business users just need to select their industry, use-cases and preferred language and voice-overs before uploading contact numbers. The platform provides support in 10+ languages, including Hindi, English, Gujarati, Bengali, Tamil, Punjabi, Tamil, Telugu, and Kannada, etc. and uses algorithms that have been extensively trained on 100+ industry-specific use-cases.

About PinnacleWorks

PinnacleWorks established in the year 2012, has always focused towards bringing a revolution in the tech industry. It has always focused towards coming up with something new which can help businesses to digitally transform and evolve themselves. Following its vision of Always Evolving, PinnacleWorks had launched SuperBot in the year 2018, when the concept of AI-Powered chat agent was new to the Indian Market. 

It transformed the communication process for 100+ organizations & helped them connect with their users 24x7 over various media including WhatsApp, Facebook, etc. But it resolved only one segment of communication. The other one stayed intact which was the outbound and the inbound calls. The organizations till date utilize 80% of the time of their human agents in just verifying and re-attempting the unattended leads. To cater to this scenario and to help organizations utilize the time of their human counselors more effectively, SuperBot was evolved from a chat agent to a voice based communication agent, where it is capable of catering 1M+ inbound/outbound calls a day. With the launch of SuperBot-Voice Agent, the mission stays the same and i.e to revolutionize calling and make businesses use machines for doing the hard work while the humans invest their time in doing the smart work only.

Digit Insurance launches an Online Do-it-yourself Insurance Advisory Tool for SMEs & Startups on World Entrepreneurs' Day

• Entrepreneur can understand how to insure their businesses from different risks
• Aimed at founders or business owners no matter whatever size it is, across various industries like manufacturing, construction, import/export to name a few
• Digit Insurance has been recently named “Insurance Start-up of the Year-India” by Insurance Asia Awards

Digit Insurance, on a mission to make insurance simple in India, has launched an online Do-it-yourself advisory tool, to help SMEs and start-ups calculate the coverage required for their businesses, called SME Buddy. This is part of Digit’s initiative to make insurance simpler and relevant to the smaller businesses that are more susceptible to risks, especially with the ongoing pandemic.

SME owners and start-up founders can enter their details, like the industry they are in, the kind of assets they hold and the resources they have in the tool. Based on this, the tool provides suggestions on the kind of insurance coverage that they should avail. SMEs are the backbone of the country. They are key contributors of product and service innovations and thus exposed to higher risks of different kinds. Choosing the right insurance solution can help to protect them from unprecedented losses.

It will give small businesses an idea on what type of insurance covers will be helpful for them and will protect them from eventualities.

Vivek Chaturvedi, Chief Marketing Officer, Digit Insurance, said, “At Digit, we are always looking at ways of taking our mission of making insurance simple one notch higher. This time we thought of making insurance relevant and simple for SMEs & Start-ups. They have been a huge pillar of support for the nation through these tough times and in doing so they are exposed to a variety of losses. Also, commercial insurance or SME insurance still has a layer of complexity and is difficult to understand.  Hence, as an insurer we wanted to simplify the initial understanding for such insurances and wanted to spread awareness on the different kinds of insurance products that businesses would require based on different factors. This tool is our way of helping SMEs protect themselves in such difficult times.”

The company’s biggest differentiator is its mission of making insurance simple, which has become the need of the hour for Indians and has the potential to make insurance relevant. Digit Insurance has been focusing its efforts in bringing simpler insurance to both individuals and organizations. The tool can be viewed here https://www.godigit.com/calculators/sme-buddy-business-insurance-calculator/

E-Learning Platform Stratbeans aims to capture the Industry with its DIY Platform

Stratbeans, a leading provider of Learning Management Systems (LMS), e-learning and innovative training solutions aims to capture the e-learning industry with its Do-It-Yourself (DIY) platform. The one-of-its-kind platform helps improve the quality of e-learning and focuses on key elements of self-directed course creation and training activities to enterprises across the globe.

Today, the benefits of e-learning in the workplace are taking the world by storm with the market set to touch US$200 billion by 2024. Stratbeans’ DIY platform enables companies to create customized material for specific aims and target groups without losing time on extensive project management. Being self-directed, it empowers them to develop training quickly, adjust whenever necessary, and steadily let the process grow. Another interesting benefit is that DIY is made by employees for employees, which gives it the power of a very hands-on, insightful approach. 

Commenting on the same, Sameer Nigam, CEO & Co-founder, Stratbeans, said, “The world of training is now transforming at a very fast pace, from instructor-led training in the past to a more evolved way of training with advancements like AI Chatbots. Stratbeans e-learning platform can be operated from a range of devices and is not restricted to only a single system. Additionally, it is highly customized to cater to the varying learning needs of our numerous clients.”

“Vendor dependency has plagued the success of e-learning for organisations over the years.  We cut the cord by training our clients and slowly transfer ownership to them so they can manage the complete process in sync with their business goals."

Established in 2008 by Sameer Nigam, Prasoon Nigam, and Pradeip Agarwal, Stratbeans has achieved milestone success working with large organizations like TATA, Genpact, EXL, Aviva, HDFC, ASPEN Pharma, among others. With companies increasingly investing in upskilling their employees, Stratbeans is helping corporations ensure their workforce stays relevant.

The company’s mission is to empower its clients through advanced digital learning and performance support solutions for enhanced employee performance and customer engagement.

Stratbeans provides technology platforms for driving customer success through Digital Transformation. Founded by Sameer Nigam, Prasoon Nigam & Pradeip Agarwal, Stratbeans provides enterprises with a 360-degree approach in Digital Transformation where it enables individuals and their teams to learn together to perform better for business growth and profitability.

DIY Network Could Lead To More Democratic Internet

The World Wide Web allows us to be stay connected with our near and dear ones all around the world. But, there are times when even the internet fails to dispense its duties. This was recently witnessed during the refugee crisis, where the telecommunications market failed to deliver internet connectivity to people in dire need of it.

Seeing the market fail to provide Internet to people in need, a number of citizen organisations have decided to step in and take the matters in their own hands.

One such community network that has had a good success rate is Freifunk.net. It has successfully filled the gap and provided necessary internet services to refugees present in Germany.

All this was achieved courtesy DIY networking, which is being deemed as one of the most innovative way in which communications technology is currently being used.

DIY networking is actually an umbrella term used for different types of grassroots networking, such as the mesh networks. These mesh networks are known not only to allow wifi routers to provide signals to wifi-enabled devices, but the routers also have the ability to connect to and talk to each other. One can create a larger wifi zone by connecting them or meshing them together.

It has been quite sometime that artists have been working on these networks as way to diversify and expand human communication abilities, while at the same time questioning the mainstream access to the World Wide Web.

These networks are also being employed as social tools so as to reconnect citizens, as it happened in the Sarantaporo.gr initiative in Greece. Not only Sarantaporo gifted a community solution for affordable internet access, but it also provided a model that can be considered revolutionary in nature for building networking infrastructure. The network attracted the attention of some of the most famous academics and institutions.

Such has been the quality and popularity of these networks that the Spanish community network, Guifi.net, ended up winning last year's European Union broadband award.

According to industry experts, these networks have a crucial role to play in challenging the domination of a few corporations over the Internet. Also, they are also raising the much needed attention towards surveillance, manipulation, privacy, net neutrality, and censorship.

How do they work?

A fact unknown to many, wireless routers can actually do much more than just connect one's devices to the net. They also have the ability of hosting a wide variety of web services, right from a simple website to a full fledged collaborative platform, which is accessible to only those who are in its physical proximity.

These also include an online guestbook for an urban garden, a virtual announcement board for apartments, a file-sharing platform for a particular workshop, and many more such innovative uses of the “self-hosted” web applications, like Etherpad, Wordpress etc. that can be used by anyone to host on a private web server.

All these services can be accessed through the router’s wireless antenna by announcing a network name, a Service Set IDentifier (SSID), almost similar to the way it happens when one tries connecting to a free or home wifi. They might just appear automatically on a splash page or captive portal when one opens their browser.

In cases where a router comes with a second antenna, it can easily be used to connect to a similar router present in the coverage area whose size is dependent on environmental factors and the type of antenna.

While the first antenna can be employed to allow people having their own personal devices to connect, the second antenna can be used for exchanging information with the neighbouring router. Each router then end up becoming a node in a small network, meaning anyone who ends up connecting to any one of them would be easily be able to avail their services, and people connected to, the other as well. As and when more nodes are connected, a larger area gets covered, and ends up forming a community, initially by the nodes' owners and eventually by every user in the area.

While creating such a network single handedly is a task, but one can surely build themselves a single network node by making use of a cheap hardware and a free self-hosted software for the purpose of installing the set of local services and applications of their own choice.

The one legal issue that one might face is when one tries to offer internet connectivity via such a network. This happens because of the liability issues that arise in the case of copyrighted content.

Personal networks

It is considered perfectly legal to operate such a node on its own, attached inside your back or to your home's balcony. This could become your very own personal network and you can even invite people around the area to join in.

Anyone in the proximity of the connection can join in without requiring any credentials or other identification, and without any internet connection. Occupy.here, the PirateBox or Polylogue are some examples of such personal networks.

There is a bright possibility of building and customising a wide variety of such DIY networks very soon by making use of the MAZI toolkit.

Community networks

It has been a long time that tech enthusiasts and activists have been pitching for the Internet to be a more open, neutral and democratic platform. The community wireless networks have been under development by them since the late 90's.

They constitute an interesting mix of local services, such as live streaming and the provision of net connectivity. Networks such as Sarantaporo.gr, Freifunk, WlanSlovenja, and many more lay their focus on this very aspect.

All of these also have several differences related to the very concept of the community and also the governance model.

For example, Freifunk follows a “free internet for all” approach, which mostly depends on the voluntary contributions received from its members. While Guifi.net has developed a unique model for itself in which it treats network infrastructure, including fibre cables, as separate from the services that they are providing.

When corporations step-in

In addition to all the communities, civil society organisations, researchers and engineers that are making efforts to bring the World Wide Web to all, there are also big organisations like Facebook and Google that are focused on doing the same.

Platforms by these giants have a potential of becoming possibly the only online places that people frequent. But, this would come at huge cost: their privacy and self-determination.

Hence, there is a need to built internet for the common good of the people and not to cater the interests of a few corporations.

By creating local alternatives, one makes an important contribution to the net-diversity debate, and also ends up serving various social, practical and political purposes.

[Top Image-umich.edu]