Softbank Corp with SKT, Deutsche Telekom and Others Forming JV Company To Develop LLMs Specifically for Telcos

SKT, Deutsche Telekom, e&, Singtel, and SoftBank Corp. Announce Plan to Establish a Joint Venture

• Joint Venture Company to develop Large Language Models (LLM) specifically for telecommunications companies
• Joint Venture Company to be established within this year
• Initial fine-tuning of models takes place

SK Telecom (“SKT”), Deutsche Telekom, e& Group, Singtel and SoftBank Corp., on Monday, held the inaugural meeting of the Global Telco AI Alliance (GTAA) at MWC Barcelona 2024 and announced their plans to establish a joint venture.

The meeting was attended by SK’s Chairman Chey Tae-won, SKT’s CEO Ryu Young-sang, Deutsche Telekom’s CEO Tim Höttges and DT’s Board Member for Technology & Innovation, Claudia Nemat, e& Group’s Group CEO Hatem Dowidar, Singtel Group’s CEO Yuen Kuan Moon, and SoftBank’s CISO Tadashi Iida.

Through the Joint Venture Company, the five companies plan to develop Large Language Models (LLMs) specifically tailored to the needs of telecommunications companies (telcos). The LLMs will be designed to help telcos improve their customer interactions via digital assistants and chatbots.

The goal is to develop multilingual LLMs optimized for languages including Korean, English, German, Arabic and Japanese, with plans for additional languages to be agreed among the founding members.

The joint venture plans to focus on deploying innovative AI applications tailored to the needs of the Global AI Telco Alliance members in their respective markets, enabling them to reach a global customer base of approximately 1.3 billion across 50 countries. Deutsche Telekom boasts about 250 million subscribers across 12 countries, including Germany and the U.S. The e& Group has 169 million subscribers in 16 countries across the Middle East, Asia, and Africa, while the Singtel Group has 770 million subscribers in 21 countries, including Australia, India, and Indonesia.

The Joint Venture Company will be established within this year.

Earlier this month, the GSMA and IBM announced the collaboration to support the adoption and skills of generative AI in the telecom industry through the launch of GSMA Advance's AI Training program and the GSMA Foundry Generative AI program

Compared to general LLMs, telco-specific LLMs are more attuned to the telecommunications domain and better at understanding user intent. By making it easier for telcos to deploy high-quality generative AI models swiftly and efficiently, telco-specific LLMs are expected to help accelerate AI transformation of various telco business and services, including customer service.

The LLMs are currently being optimized. Telcos’ customer service data is used to fine-tune the model for telco-specific questions. This is because tariff and contract models, information on special hardware such as the router, for example (e.g. How do I do a reset?) are rarely found in the general training data of the large models. But it's exactly this content that a telco bot needs to know. So that it is able to understand, summarize and respond to these specific concerns.

This targeted training ensures the LLM understands the unique language and needs of telecom operators, paving the way for enhanced, personalized, and efficient customer experiences.

“We as telcos need to develop tailored LLM for the telco industry to make telco operations more efficient, which is a low-hanging fruit. Our ultimate goal is to discover new business models by redefining relationships with customers. The Global Telco AI Alliance brings synergy to its members by allowing them to achieve more by working as a team,” said Ryu Young-sang, CEO of SKT.

"We want our customers to experience the best possible service. AI helps us do that. Already today, more than 100,000 customer service dialogs a month in Germany are handled by Generative AI. By integrating telco-specific large language models, our 'Frag Magenta' chatbot becomes even more human-centric: AI personalizes conversations between customers and chatbots. And our joint venture brings Europe and Asia closer together,” said Claudia Nemat, Board Member Deutsche Telekom for Technology and Innovation.

“This is a monumental step for e& and for the Telco industry at large. From streamlining customer support interactions to enabling personalised recommendations, this multi-lingual LLM will revolutionise how businesses engage with customers”, said Dena Almansoori, Group Chief AI and Data Officer, e& group. “In collaboration with our Global AI Telco Alliance partners, we look forward to shaping both the present and future of customer engagement and setting new standards for efficiency and innovation across the telecommunications landscape to better serve our customers and create meaningful impact."

"This promises to be a game changer not just for us at Singtel but for any telecom company out there looking to lift their customer experience beyond limited automated responses and generic chatbot interactions. This multi-lingual LLM tailored for telcos will greatly expand chatbot capabilities with relevant responses to customers’ technical queries, freeing up service agents to deal with more complex customer issues and we intend to deploy this across the Singtel Group. With leading telcos from three different continents working on this innovative model, this unprecedented effort to scale AI development for the telecom industry would not have been possible had we all decided to go it alone,” said Yuen Kuan Moon, Group Chief Executive Officer, Singtel.

“Through a powerful alliance with industry leaders, we embark on a mission to revolutionize global communication, elevate service quality, and ignite a new era of technological innovation powered by AI. Together, we have the power to shape the future of telecommunications, empowering communities worldwide with seamless connectivity and boundless opportunities,” said Hideyuki Tsukuda, Executive Vice President & CTO of SoftBank Corp.

Nokia, NTT, SKT and DOCOMO Team Up To Develop 6G AI-native Air Interface (AI-AI)

• AI is a critical 6G building block, with the potential to boost performance and minimize energy consumption in future 6G networks.
• SKT joins the existing 6G collaboration between Nokia, NTT and DOCOMO, expanding the scope and scale of its work on the 6G native air interface (AI-AI).
• At MWC 2024, an AI air interface (AI-AI) proof of concept video demonstration will be available at SKT’s booth.

Nokia, SK Telecom (“SKT”), NTT and DOCOMO, on Thursday last week, announced that they have joined forces to develop the 6G AI-native air interface (AI-AI), a critical next-generation technology that could greatly boost network performance while increasing energy efficiency. The four companies will show a video demonstration of an AI-AI proof of
concept at SKT’s booth at Mobile World Congress.

An AI-native air interface (AI-AI) is a dynamic interface that uses machine learning (ML) and AI (Artifical Intelligence) to define the air interface. It can adapt to different radio environments, data, applications, and Hardware.

This new 6G collaboration builds on an existing relationship between Nokia, NTT and DOCOMO targeted at 6G innovation. With the addition of SKT, the four companies will be able to expand the scope and scale of 6G AI-AI testing and validation as well as explore a broader range of business use cases for the technology.

Academics, leading research institutes, and key industry experts across the globe anticipate that a future 6G standard will use AI/ML for signal processing tasks, such as channel estimation, channel equalization, and demapping. This concept is understood as a neural receiver.

This collaboration is developing future proof-of-concept 6G AI-AI systems, which will then be put to the test using selected use cases and real environmental scenarios. These over-the-air validation tests will be conducted both in the lab and outdoors to best simulate real network results. SKT, NTT, DOCOMO and Nokia will cooperate on improving AI model performance by utilizing data generated from real networks or through simulation. This will be instrumental in developing AI training models for a best-in-industry AI-AI solution.

By working together Nokia, SKT, NTT and DOCOMO will be able to combine their research efforts and bring their core areas of expertise to the table. Nokia’s industrial research arm, Nokia Bell Labs, is a leader in 6G innovation, while SKT, NTT and DOCOMO are recognized worldwide for their successful adoption of every generation of networking and their ability to create new business value from advanced technologies.

Peter Vetter, President of Bell Labs Core Research at Nokia, said: “For Nokia to create a world-class 6G system, it’s critical we get input from the service providers that will one day deploy 6G. SKT, NTT and DOCOMO are among the most innovative service providers in the world, which gives us the perfect partners to design the networks of the future.”

Yu Takki, Vice President and Head of Infra Tech at SKT, said: “This milestone represents a significant step forward in collaborative efforts towards the development of 6G core technology involving technology leaders from Korea, Japan, Europe and the United States. SKT will maintain its momentum in its R&D efforts of applying AI technology to network infrastructure as we move forward to become a global AI company.”

Takaaki Sato, Executive Vice President and Chief Technology Officer at DOCOMO, said: “DOCOMO and NTT are delighted to advance this project with Nokia, a global vendor leading the world, and SKT, a mobile operator co-leading Asia. Through this collaboration, we will take the lead in innovative technology development and standardization of 6G, and focus on building a global ecosystem that includes future industries and technologies.”