RBI Governor Unveils New UPI Capabilities at GFF 2026: AI-Powered Customer Support and Seamless Tap-and-Pay Experience

• UPI ‘Tap & Pay’ enables faster UPI payments by simply unlocking NFC-enabled smartphone and tapping on an NFC-enabled Point-of-Sale (POS) terminal. UPI Tap & Pay and Biometric provide smoothest payment experience.
• MyUPI, an AI-powered platform, provides a suite of intelligent, customer-centric enhancements in UPI Help aimed at strengthening trust, safety, and convenience across UPI ecosystem.

The Reserve Bank of India (RBI) Governor, Shri Sanjay Malhotra, today announced the launch of two customer-centric UPI innovations at the Global Fintech Fest (GFF) 2026. The launch includes UPI ‘Tap & Pay’ on Point-of-Sale (POS) terminals and MyUPI, a customer support solution powered by NPCI’s Small Language Model (FiMI).

The launch took place in the presence of Shri Ajay Kumar Choudhary, Non-Executive Chairman and Independent Director, NPCI, along with senior bankers, fintech founders, and other participants from the banking and fintech ecosystem.

UPI ‘Tap & Pay’

The RBI Governor launched UPI ‘Tap & Pay’ on POS which allows users to make faster payments by unlocking their NFC-enabled smartphone and tapping it on an NFC-enabled Point-of-Sale (POS) terminal. The feature does not rely on user’s mobile internet connectivity as transactions can be completed using the POS machine’s internet connection. The feature is designed to make everyday payments faster and seamless for consumers.

The feature supports secure payments across multiple account types on UPI, including RuPay Credit Card on UPI. Users can make UPI PIN-less transactions of up to ₹5,000, above which the user needs to enter their UPI PIN on the POS terminal.

With UPI Biometric Authentication launched at GFF 2025, NPCI had already brought the ease of device-native biometrics to everyday payments, and with UPI Tap & Pay, it is further simplifying the payment journey to a quick and simple, tap-and-pay experience. Since its launch, the combined volume of Biometric-authenticated UPI transactions has surpassed 6.29 billion as of 31 August 2026. The strong adoption of biometric-authenticated UPI payments reflects the growing consumer preference for faster and seamless payment experiences and UPI Tap & Pay represents the next step in this evolution.

MyUPI (UPI Help 2.0)

The RBI Governor also announced the launch of MyUPI, an AI-powered platform built on NPCI’s Small Language Model (FiMI), which introduces a suite of intelligent enhancements in UPI Help aimed at strengthening trust, safety, and convenience across the UPI ecosystem. It provides users with a single view of UPI transactions and AutoPay mandates across banks and UPI apps.

MyUPI introduces features such as User Controls to empower users with a safety net for their UPI payments, such as Safety Switch, which enable users to request declining of UPI debit transactions in case of a suspected compromise and UPI Number Delink - enabling users to delink their mobile number for receiving UPI payments; Payee Context-based Information which provides users with more information about a beneficiary before a payment is made; Automated Chargeback Processing which enables real-time chargeback creation for eligible transactions, significantly reducing complaint resolution time and bring operational efficiency for banks; and Transaction Replay, which enables users to recall and repeat past transactions using any UPI app.

Together, these features will make MyUPI a platform beyond support to a proactive trust and control layer. The platform will offer 24x7 multilingual support and facilitate seamless self-service through a user-friendly interface. It delivers greater transparency, safety, and convenience for users and enables banks and UPI apps to provide faster, more efficient assistance experiences.

Cultural Etiquettes Abroad: Where Your Forex Card Works, Where Cash Is King & What You Must Know Before You Go

International travel is also about adapting to local customs when it comes to payment methods. Payment habits are different across destinations despite global digital payment expansion.

Carrying the right mix of payment options ensures you can handle expenses without disruption, whether you are booking accommodation, purchasing street food, or paying for transport. This approach to travel money decisions depends on researching destination-specific payment cultures before departure.

Why Payment Culture Differs Across Countries?

Payment preferences are influenced by local banking systems, regulations, and consumer habits. Countries with advanced financial infrastructure and widespread card terminal networks have moved toward cashless transactions. Scandinavia and South Korea lead in digital payment adoption, while many developing economies still hold strong cash-based traditions due to limited banking access or cultural preferences.

The Role of a Forex Card While Travelling Abroad

A forex card is a prepaid travel card loaded with foreign currency that enables international spending without carrying large amounts of cash. The card functions like a debit card, which allows you to make purchases and withdraw cash at ATMs abroad. You load the card with a specific currency or multiple currencies before departure, and lock in the exchange rate.

Common usage scenarios include paying for hotel bookings, dining at restaurants, shopping at retail stores, and completing online reservations.

Many international airports, major retail chains, and hospitality establishments accept forex cards as standard payment.
Public transportation systems in select destinations, such as London and Singapore, allow card payments at ticket machines and contactless readers.

Forex cards are best for planned travel expenses as they are more predictable. The prepaid nature prevents overspending beyond the loaded amount, which makes budget management easy during your trip.

Destinations Where Forex Cards Are Widely Accepted

Many developed travel destinations have extensive card acceptance networks supported by reliable payment infrastructure. The table below outlines forex card acceptance levels across popular international destinations.

Destination	Card Acceptance Level	Contactless Availability
Australia	High	Widespread
Singapore	High	Widespread
United Kingdom	High	Widespread
United States	High	Growing
Western Europe	High	Widespread
Japan	Moderate to High	Expanding
UAE	High	Widespread

Acceptance levels vary between major cities and smaller towns within the same country. Metropolitan areas offer near-universal card acceptance at merchants, while rural locations may have limited terminal availability.

Contactless payment adoption has accelerated across these destinations, particularly in Europe and Australia, where tap-to-pay transactions are standard for amounts under certain thresholds.

Where Cash Is Still Important Despite Growing Digital Payments?

Even in countries with advanced payment systems, cash is useful in specific situations that travellers frequently encounter.

• Street Markets and Local Vendors: Small merchants operating stalls or informal businesses often lack card processing infrastructure. Markets selling local crafts, fresh produce, or street food operate on a cash-only basis.
• Public Transport in Rural Areas: Local bus systems, regional trains, and shared transport services outside major cities may not accept card payments. Ticket booths in smaller stations require exact change in local currency.
• Remote Tourist Areas: Connectivity issues affect card payment terminals in mountainous regions, island destinations, or areas with unreliable internet access. Cash becomes the only viable payment method when digital infrastructure fails.
• Small Purchases: Some businesses impose minimum spending requirements for card transactions, which range from $5 to $10. Purchasing items below these thresholds requires cash payment.

Cultural Etiquettes Around Payments That Travellers Often Overlook

• Follow Local Tipping Norms: Tipping expectations vary by country. In some destinations, gratuities are customary, while in others, service charges are already included in the bill.
• Respect Cash-Only Businesses: Small cafés, family-run shops, and local vendors may prefer cash payments. Carrying some local currency helps in such situations.
• Keep Smaller Currency Notes Handy: Taxi drivers, market vendors, and small retailers may not always have sufficient change for large denomination notes.
• Do Not Assume Universal Card Acceptance: Card infrastructure can differ between cities and rural regions. Some establishments accept only cash despite operating in otherwise cashless destinations.
• Carry a Backup Payment Option: A secondary payment method can be useful if a card is misplaced, declined, or temporarily unavailable.

Common Forex Card Mistakes Travellers Should Avoid

• Depending on a Single Payment Method
• Not Monitoring Available Balance
• Overlooking ATM Withdrawal Fees
• Arranging Travel Money Too Late
• Travelling Without Emergency Cash
• Ignoring Transaction and Withdrawal Limits
• Keeping All Funds on One Card

How Much Cash Should You Carry Alongside a Forex Card

No universal amount is perfect for every destination or traveller. The appropriate cash allocation depends on multiple factors specific to your trip.

• Destination Country: Countries with lower card acceptance need more cash. Research typical payment methods in your specific destination cities and regions.
• Length of Stay: Longer trips justify carrying more initial cash, though accessing ATMs periodically reduces the need for large upfront amounts.
• Planned Activities: Itineraries focused on markets, street food, or rural areas demand more cash than trips centred on hotels and organized tours.
• Local Payment Habits: Observe how locals pay for everyday transactions. Cash-dominant cultures need higher physical currency reserves.
• Emergency Requirements: Maintain enough cash to cover one or two days of basic expenses in case card issues arise.

Amounts between $100 and $300 in local currency typically suffice for initial expenses in most destinations, supplemented by ATM withdrawals as needed during your stay.

Conclusion

Whenever you visit a new country, they have their own rules and cultures. This will also affect the payment methods. Neither cash nor cards function perfectly in every situation you encounter abroad.
A balanced approach based on the destination will keep your transactions smooth. Choose travel money solutions that work with your itinerary and spending habits.

FAQs

Is a forex card safe?
Yes, a forex card is generally considered a safe way to carry money abroad. It is PIN-protected, can be blocked if lost or stolen, and reduces the need to carry large amounts of cash. Many providers also offer online account management and emergency assistance services.

Is a forex card free of cost?
No, forex cards are not completely free. Providers may charge issuance fees, reload fees, ATM withdrawal charges, or inactivity