Infosys Lands Landmark $500M GCC Contract with Truist Financial

Infosys has secured a landmark $500+ million deal with US-based Truist Financial to establish and operate a Global Capability Centre (GCC) in Hyderabad under a five-year build-operate-transfer (BOT) model, reported Outlook Business on April 29 2026. The publication broke the story first, citing Mint’s internal sources.

According to the report, the deal marks one of the largest such engagements for Infosys, where it will build and operate a back-office hub for the client.

The centre will employ around 4,500 people, with 2,000 hires in the first phase, and will support IT, finance, HR, sales, and AI-driven operations.

About Truist Financial, it is one of the largest financial institutions in the United States, headquartered in Charlotte, North Carolina. It was formed in 2019 through the merger of BB&T Corporation and SunTrust Banks, creating a top‑10 U.S. bank by assets. Truist operates across retail, commercial, and wealth management segments, serving over 15 million customers.  

Key Deal Highlights

• Client: Truist Financial, 7th largest US bank
• Deal Value: $500+ million
• Location: Hyderabad, India
• Model: Build-Operate-Transfer (BOT) for 5 years
• Workforce: ~4,500 employees; 2,000 in phase one
• Functions: IT, finance, HR, sales, fintech, AI
• AI Integration: Infosys Topaz AI platform

Strategic Importance

• Largest GCC engagement for Infosys
• Expected $100M+ revenue in FY26 (~0.5% growth)
• Offsets Daimler/Mercedes-Benz revenue loss
• Strengthens Hyderabad’s GCC ecosystem

Industry Context

• AI-first GCC trend reshaping outsourcing
• Infosys to hire 20,000 freshers in FY27
• Peers cutting jobs; Infosys expanding AI-led hubs

Risks & Considerations

• BOT transition risk after 5 years
• Demand volatility across clients
• AI deflation may impact pricing

Takeaway

Infosys strengthens its role as a strategic partner for global banks, embedding AI-driven operations into GCCs. Hyderabad gains 4,500 jobs, reinforcing its rise as a global GCC powerhouse.

Infosys Launches Small Language Models Built Using NVIDIA AI

Infosys Unveils Small Language Models – Infosys Topaz BankingSLM and Infosys Topaz ITOpsSLM – Built on NVIDIA AI Stack

The small language models will be integrated into products and services as part of Infosys Topaz offerings to provide enterprises with a foundation to build their specialized models.

Infosys today announced the launch of its small language models – Infosys Topaz BankingSLM and Infosys Topaz ITOpsSLM – built using the powerful NVIDIA AI Stack. The collaboration leverages NVIDIA AI and Infosys Topaz offerings to provide a robust foundation for implementing and scaling enterprise AI. These models are developed as part of the Infosys center of excellence dedicated to NVIDIA technologies and built to help businesses quickly adopt and scale AI.

The small language models utilize general and industry-specific data, enhanced by NVIDIA’s AI Enterprise and NVIDIA AI Foundry in collaboration with Sarvam AI. The models are fine-tuned with Infosys data and integrated into existing offerings, like Infosys Finacle and Infosys Topaz for business and IT operations, creating robust foundational models for industry-specific applications. Infosys also provides these models as services that include pretraining-as-a-service and fine-tuning-as-a-service, to help businesses build their own custom AI models securely, in compliance with industry standards.

As part of the center of excellence, Infosys is working with NVIDIA on NIM™ Agent Blueprints to streamline AI application development and integrate innovations such as the new Digital Human blueprint for customer service, multimodal PDF data extraction and various other use cases for Infosys Topaz offerings. Beyond these, the collaboration extends to digitalization efforts, addressing areas like 3D workflows and digital twins with NVIDIA Omniverse Enterprise, and Infosys Responsible AI suite, using NVIDIA NeMo Guardrails. The center of excellence also unveiled an exclusive AI Experience Zone, featuring the latest capabilities from NVIDIA AI and Infosys Topaz. The zone is designed to foster co-innovation in AI solutions, such as agentic and physical AI use cases, across sectors such as telecommunications, retail, and financial services.

Balakrishna D. R. (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, “As we further our enterprise AI journey with NVIDIA, our focus is now on delivering foundational small language models as services for businesses to build on. By integrating the NVIDIA AI stack with Infosys Topaz, we are taking advantage of very advanced enterprise AI capabilities to tackle unique business challenges, enhance operational efficiency, and deliver bespoke solutions that drive business value for our clients. Our dedicated center of excellence ensures continuous innovation and establishes Infosys as a preferred partner for our clients’ AI-powered transformation.”

Jay Puri, Executive Vice President, Worldwide Field Operations, NVIDIA, said, “Generative AI and the recent advancements in agentic and physical AI are ushering in a new era of innovation and productivity for enterprises worldwide. NVIDIA's full-stack AI platform combined with Infosys Topaz empowers businesses to build and deploy custom AI applications that will transform industries, helping businesses unlock their full potential.”

Infosys Launches AI-Amplified Marketing Suite Infosys Aster™

Infosys, today announced the launch of Infosys Aster™ – a set of AI-amplified marketing services, solutions and platforms that deliver engaging brand experiences, enhanced marketing efficiency, and accelerated effectiveness for business growth. It drives AI-led transformation of marketing with integrated, real-time view across customers, brands and channels, enabling companies to increase ROI from marketing. With creative services, experience design, digital commerce, MarTech orchestration, performance marketing and marketing operations, Infosys Aster™ brings agility to the marketing value chain for B2B and B2C brands. With Infosys Aster™, global brands have realized up to 50% increase in repeat buyers, 30% improvement in the cost of marketing operations, and 40% increase in sales.

Deliver Engaging Brand Experiences: Infosys Aster™ delivers lasting connections with its human experience design approach amplified by the power of technology. Utilizing advanced technologies like real-time Unreal Engine 3D, AR/VR/XR, and digital twin CGI modeling, it delivers immersive experiences that foster customer intimacy. By taking advantage of AI-powered customer and marketing data platforms, it enables brands to unlock insights from data while also drawing on the power of ecosystems to deepen omnichannel engagement. For example, as the creative partner for an international racing giant, Infosys Aster™ created a holistic digital ecosystem – with compelling visual experiences that were highly customized for user groups – to boost engagement. Taking advantage of a dynamic content engine along with a simple ticketing system, Infosys Aster™ helped the business turn millions of fans into lifelong customers.

Enhance Marketing Efficiency: Infosys Aster™ combines gen AI-amplified content and creative services, intelligent recommendations from the MarTech stack, and marketing insights to deliver cost-effective campaigns faster. It also boosts efficiencies through marketing shared services by centralizing and automating content and design operations, reducing time and cost to activate campaigns. The suite’s AI capabilities, powered by Infosys Topaz™, help brands improve channel efficiencies by analyzing performance data and adapting strategies in real time. For example, a global health-tech company took advantage of Infosys Aster™ to accelerate their campaign management cycles – from setup to execution for 80+ markets driving savings in cost of operations.

Accelerate Effectiveness for Business Growth: Infosys Aster™ helps businesses create shared digital foundations, by integrating MarTech and enterprise systems, to create new avenues to value for sales and marketing. AI-driven analytics and customer insights help marketers increase customer lifetime value by personalizing outreach, nurturing meaningful conversations, and garnering high-quality leads. This supports brands in driving effective lead-generation campaigns, marked by better cross-sell and up-sell opportunities. Marketers can also capture demand and nurture repeat purchases with the suite’s real-time recommendations based on customer behavior. Predictive insights also help in influencing pricing strategies. For example, a retail chain used AI-amplified insights from Infosys Aster™ to develop their app-based promotional loyalty program that resulted in sales boost for them. The digital commerce platform, integral to Infosys Aster™, has a proven record in shaping e-commerce as an enterprise growth-lever.

Infosys Aster™ offers a range of powerful features to enhance marketing efforts and drive business growth:

1. Personalization: Tailor content and experiences for individual customers based on their preferences, behavior, and demographics.
2. Predictive Analytics: Leverage AI to forecast trends, identify opportunities, and optimize marketing strategies.
3. Automated Campaigns: Streamline marketing workflows with automated campaign creation, execution, and tracking.
4. Customer Journey Mapping: Visualize and optimize customer interactions across touchpoints.
5. Data Insights: Gain actionable insights from data analytics to refine marketing tactics.
6. Content Recommendations: Deliver relevant content to users at the right time.
7. Multi-Channel Engagement: Reach customers through various channels (web, mobile, social media, email, etc.)

Compatibility with existing marketing tools

Infosys Aster™ is designed to integrate seamlessly with existing marketing tools. Its flexible architecture allows it to connect with various systems, including customer relationship management (CRM) platforms, email marketing tools, analytics solutions, and more. By leveraging APIs and data connectors, marketers can enhance their workflows and leverage the power of Infosys Aster™ alongside their existing technology stack.

Satish H C, EVP and Co-head of Delivery, Infosys, said, “Our clients want to tap into new avenues of growth, while deepening customer intimacy, efficiently, in near-real time. They understand the role that modern agile marketing, enabled by data and AI, can play to accelerate their strategy and disintermediate execution. Infosys Aster™ helps our clients’ marketing organizations master the duality of marketing effectiveness and marketing efficiency to truly transform into customer-champions and growth-partners.”

“Businesses need marketing to be their core engine for reimagining customer experience and driving growth. In the era of AI-first enterprise transformation, CMOs have a unique opportunity to be the true C-Suite partner and orchestrator of value across the organization,” said Sumit Virmani, EVP and Global Chief Marketing Officer, Infosys. “At Infosys, we count on AI to amplify our capabilities – deepen brand experiences while driving effectiveness and efficiencies. We know that Infosys Aster™ – the same AI-amplified services, solutions and platforms that delivers value for us – can transform marketing into the powerful growth engine CMOs need for it to be.”

Peter Bendor-Samuel, Founder & CEO, Everest Group, said, “AI presents immense value to marketers, from driving hyper personalization to promising enhanced efficiencies and effectiveness across insights generation, creative workflows, and customer support. This is enabling marketers to not only glean productivity improvements, but also drive growth mandates. This journey is best enabled by partnering with a service provider that brings together strong tech capabilities with a deep understanding of the marketing domain. Infosys Aster’s AI-led marketing capabilities, coupled with Infosys’ experience of driving marketing and experience transformations, is well positioned to serve the needs of progressive marketers.”

Infosys Aster™ has nurtured best-in-class digital agencies, proven AI capabilities, deep industry experience, decades of delivery excellence and a diverse partner ecosystem. WongDoody, Infosys’ creative digital innovation agency, brings together unique capabilities in creative consulting, experience design, immersive experiences, and future-proof marketing. Infosys Aster™ uses the AI and gen AI capabilities of Infosys Topaz™ in a ‘responsible by design’ approach to amplify marketing capabilities and enhance effectiveness of the function. Infosys’ deep industry experience and expertise in connecting the complex enterprise ecosystem to the customer facing marketing function, while managing organizational change, helps CMOs achieve strong business impact. With over 350 global awards, 20+ design studios, 50+ partners, and 400+ marketing assets including use cases, solutions, and platforms, Infosys Aster™ is accelerating experience, efficiency, and effectiveness for B2B and B2C marketers globally.

Björn Schick, Chief Experience Officer and Member of the Executive Board, smart Europe GmbH, said, “At smart Europe, we share a similar value set with our strong partner Infosys Aster™, which prioritizesthe individual customer experience thanks to sustainable concepts and the appropriate use of technology. In today’s dynamic digital landscape, smart must secure a strong presence to connect with customers at every touchpoint. Infosys’ human-centered design studio, WongDoody, has developed a performative 3D digital twin-based platform for us. This platform creates personalized customer journeys with our vehicles, enhancing the experience and unlocking new creative possibilities with gen AI. It simplifies and economizes the production of on-demand personalized visual content, increasing our flexibility to present and promote our brand and its growing product portfolio effectively to customers worldwide.”

“Infosys Aster™ is bringing expertise to help us reimagine, engineer, and activate best-in-class omnichannel experiences for our customers, partners, and prospects enabling them to quickly access the relevant and up to date information they need. We see the potential of AI to amplify these capabilities and significantly raise the bar in the delivery of personalized content, ensuring predictability of engagement. We are elevating the way we connect with our customers and how our customers connect with us,” said Tom Portman, Group VP, Online Transformation and Group Head of Digital Channels, ABB.

To know more, please visit: Infosys Aster™

Infosys Topaz and Intel to Democratize AI by Bringing Open Standards in AI Hardware and Software

Infosys Topaz and Intel Collaborate to Accelerate Enterprise Growth and Efficiency with Generative AI

Expanded collaboration will help democratize AI by bringing open standards in AI hardware and software stack across edge, core, and cloud computing

Infosys and Intel, today announced that they have expanded their strategic collaboration to assist global enterprises in accelerating their AI journeys. The advanced artificial intelligence (AI) solutions offered as a part of this collaboration will aim to help businesses become cost effective and performance driven while being responsible by design.

Infosys Topaz, an AI-first set of services, solutions and platforms that help enterprises accelerate business value using generative AI technologies, will adopt Intel-based solutions, including Intel® Xeon® processors, Intel® Gaudi® accelerators, Intel® Core™ Ultra Processors, software, and future generation products, to enable customers to integrate Gen AI into their businesses and adhere to the emerging guardrails of AI.

Additionally, Infosys will leverage the Intel AI training assets to skill up its employees on Intel product portfolio to provide generative AI expertise to its wide network of global customers across industries.

Intel aims to bring Al everywhere by supporting an open Al software ecosystem. The company aims to accelerate the adoption of Intel Xeon and Gaudi accelerators for Gen Al use cases. The collaboration with Infosys and local ISVs provides an opportunity to develop software and tools that drive Intel-based technology adoption and reduce overall total cost of ownership (TCO) for customers.

Recently, in the latest MLPerf v4.0 benchmark results, the Intel Gaudi 2 AI accelerator remains the only benchmarked alternative to Nvidia H100 for generative AI (GenAI) performance and provides strong performance-per-dollar.

Balakrishna D.R. (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, “Infosys has embraced an AI-first strategy to deliver advanced AI services to clients seeking to unlock significant business value across their operations. The Infosys Topaz offerings and solutions seamlessly complement Intel’s core stack and its 'AI Everywhere' strategy. By combining our strengths, we are helping enterprises on their journey to become AI-first and accelerate business value with our industry leading AI solutions.”

Christoph Schell, Executive Vice President and Chief Commercial Officer, Intel Corporation, said, “Customers and developers are looking for competitive TCO and time-to-value AI solutions to scale and win. Our approach in bringing AI everywhere is by supporting an open AI software ecosystem and accelerating the adoption of Intel Xeon and Gaudi accelerators for Gen AI use cases. We believe our collaboration with Infosys and local ISVs is a huge opportunity for us to develop software and tools which can help drive Intel-based technology adoption and reduce the overall TCO for our customers.”