Amdocs and Google Collaborate for Real-Time Data Insights

Amdocs, a leading provider of software and services to communications and media companies, has recently partnered with Google Cloud to enhance data insights for communications service providers (CSPs).

Through this collaboration, Amdocs leverages Google Cloud's unified AI-ready data platform, enabling CSPs to make better business decisions using real-time data insights. This joint effort empowers CSPs to unlock new opportunities for innovation, efficiency, and customer experience improvements.

Amdocs’ AI and Data Platform (previously DataOne) now leverages Google Cloud’s unified AI-ready data platform to help CSPs better leverage data to make business decisions. Further, the platform also uses Google Cloud Architecture Framework to create a layered and service-based architecture that leverages best practices for operational excellence, reliability

By combining Amdocs’ data insights with Google Cloud’s AI capabilities and BigQuery’s data assets, service providers can unlock new opportunities for innovation and efficiency, transforming customer experiences, business operations and revenue performance, helping CSPs evolve into true AI-driven service providers.

Amdocs will be showcasing its Google Cloud-supported AI and Data Platform capabilities at TM Forum’s Digital Transformation World event in Copenhagen, Denmark.. 

Amdocs and NVIDIA Bring Custom Generative AI for $1.7 Trillion Global Telecom Industry

Amdocs plans to build custom LLMs for $1.7 trillion global telecommunications industry using NVIDIA AI foundry service on Microsoft Azure.

The inter-connected world, as we know it today, relies heavily on telecommunications industry and Telcos companies across the world are turning to generative AI in order to efficiently process hundreds of petabytes of data, which travel in their networks each day.

It is forecasted that the total amount of data transacted globally will grow to more than 180 zettabytes by 2025. To meet this demand for data processing and analysis, telcos are turning to generative AI. According to IDC, the telecommunications industry is valued at a staggering $1.7 trillion globally.
Amdocs, a leading provider of software and services for communications and media providers, and semiconductor giant NVIDIA today announced they are collaborating to optimize large language models (LLMs) to speed adoption of generative AI applications and services across the $1.7 trillion telecommunications and media industries.

The collaboration will empower communications service providers to efficiently deploy generative AI use cases across their businesses, from customer experiences to network provisioning.

NVIDIA, on Wednesday, introduced an AI foundry service to supercharge the development and tuning of custom generative AI applications for enterprises and startups deploying on Microsoft Azure.

Amdocs will use this AI foundry service to optimize enterprise-grade LLMs for the telco and media industries to efficiently deploy generative AI use cases across their businesses, from customer experiences to network operations and provisioning. The LLMs will run on NVIDIA accelerated computing as part of the Amdocs amAIz framework.

Aligned with the Amdocs strategy of advancing generative AI use cases across the industry, the collaboration with NVIDIA builds on the existing Amdocs-Microsoft partnership. Service providers and media companies can adopt these applications in secure and trusted environments, including on premises and in the cloud.

With these new capabilities – including the NVIDIA NeMo framework for custom LLM development and guardrail features – service providers can benefit from enhanced performance, optimized resource utilization and flexible scalability to support emerging and future needs.

“NVIDIA and Amdocs are partnering to bring a unique platform and unmatched value proposition to customers,” said Shuky Sheffer, Amdocs president and CEO. “By combining NVIDIA’s cutting-edge AI infrastructure, software and ecosystem, and Amdocs’ industry-first amAlz AI framework, we believe that we have an unmatched offering that is both future-ready and value-additive for our customers.”

“Across a broad range of industries, enterprises are looking for the fastest, safest path to apply generative AI to boost productivity,” said Jensen Huang, founder and CEO of NVIDIA. “Our collaboration with Amdocs will help telco service providers automate personalized assistants, service ticket routing and other use cases for their billions of customers, and help the telcos analyze and optimize their operations.”

Amdocs counts more than 350 of the world’s leading telecom and media companies as customers, including 27 of the world’s top 30 service providers2. With more than 1.7B daily digital journeys, Amdocs platforms impact more than 3 billion people around the world.