The project, spearheaded by Designit, a Wipro company specializing in user experience strategy, aims to deliver personalized assistance to Nokia employees, ensuring support is available when needed. The initiative is expected to create an experience-driven, omni-channel, and always-on global service desk, providing flexible and secure services to facilitate an effective hybrid work environment.
This transformation is part of Nokia's broader efforts to elevate and secure user experiences with their IT services, focusing on a modernized remote support concept that leverages the latest technologies for seamless, secure, and efficient support. The collaboration between Wipro and Nokia is set to empower Nokia employees to self-service their issues, receive intelligent and contextual guidance, and connect with experts as needed.
It's a significant step for both companies, with Wipro applying its technological expertise and design-led approach to improve the overall employee experience at Nokia.
“Generative AI is fast becoming a critical component of Digital Workplace services,” said Vinay Firake, Sr. Vice President & Managing Director Nordics, Wipro Limited. “We are proud to work with Nokia on building an IT support solution that will improve the employee experience. Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalized support, allowing them to better leverage technology and deliver better value to their customers.”
Marije van Donk, Vice President, Head of User Experience, Nokia, said “At Nokia, we are increasing our efforts to elevate and secure User Experiences with our IT Services. A key pillar is a modernized remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network. Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts. We have chosen Wipro as our partner in this transformation journey."
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