Swiss Manufacturer KWC Selects Tech Mahindra for Its End-to-End IT Services

Multi–year partnership to transform KWC’s existing IT operations by providing agile, scalable, resilient, and intelligent tech support

Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced that it has been selected as a strategic partner for KWC Group AG, an international premium manufacturer of taps and comprehensive sanitary solutions. With this partnership, Tech Mahindra will support a significant part of KWC's end-to-end IT services, harmonising and consolidating the current services to one dedicated supplier.

Tech Mahindra is set to play a pivotal role in KWC's business transformation journey, enhancing operational efficiency through automated IT operations across business applications and global IT infrastructure. As a strategic partner, Tech Mahindra will standardise global system management and provide end-user services, aiming to boost operational efficiencies throughout KWC's value chain. Additionally, the organisation will be responsible for managing KWC's end-to-end IT operations, with a focus on customer centricity and measurable business growth, thereby ensuring the delivery of world-class customer experiences.

Mukul Dhyani, Business Head, Continental Europe at Tech Mahindra, said, "As operating challenges intensify, a consolidated managed services approach to critical functions can deliver better business outcomes and drive growth. We look forward to supporting KWC's business transformation journey by providing operational excellence, speed, and agility to achieve their business goals. This partnership is yet another milestone and testament to our growing footprint in Switzerland and the DACH region."

KWC has achieved significant achievements as of the end of 2022, following its acquisition by Equistone in the previous year. Using SAP Public Cloud solutions, KWC has successfully delivered a fully cloud-based landscape for its Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Product Data Management (PDM), Human Resources (HR), and marketing applications. This cloud infrastructure is now operational for all entities, spanning China, the Middle East, and Europe. As part of the partnership, Tech Mahindra will assist KWC in consolidating all business applications and infrastructure domains, aiming to drive operational efficiency and innovation.

Menno Vlietstra, Group Head of IT at KWC, said, "Building a strong partnership with one of the leading IT providers allows for better cost-effectiveness, greater innovation and enables our organisation to stay competitive in the rapidly evolving digital landscape. The partnership with Tech Mahindra will help us to speed up the transformation, ensure up-to-date IT services, and increase flexibility at a lower cost."

The partnership with KWC is in line with Tech Mahindra’s NXT.NOWTM framework, which enhances the 'Human Centric Experience' and focuses on investing in emerging technologies and solutions that enable digital transformation to meet the evolving needs of its customers.

About KWC Group AG

KWC Group AG is an international premium manufacturer of taps and comprehensive sanitary solutions. The Group manufactures high-quality products for domestic consumers, (semi-)public institutions and the medical sector at six locations throughout Europe and Asia. The headquarters of KWC Group AG are in Unterkulm, Switzerland. The Group employs more than 1000 staff worldwide.

About Tech Mahindra

Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation. It is a USD 6.5+ Billion organisation with 146000+ professionals across 90 countries helping 1250+ global customers, including Fortune 500 companies. It is focused on leveraging next-generation technologies including 5G, Metaverse, Blockchain, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, which recognises global companies that are actively leading the charge to create a climate and nature-positive future. It is the fastest growing brand globally in ‘brand value rank’ and among the top 7 IT brands globally in brand strength with AA+ rating. With its NXT.NOW™ framework, Tech Mahindra aims to enhance ‘Human Centric Experience’ for its ecosystem and drive collaborative disruption with synergies arising from a robust portfolio of companies. It aims at delivering tomorrow’s experiences today and believes that the ‘Future is Now’.

Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies with 260000 employees in over 100 countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. It has a strong presence in renewable energy, agriculture, logistics, hospitality, and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.

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