National e-Governance Division (NeGD) of Ministry of Electronics and Information Technology, Government of India, has invited proposal for appointment of partner agency for developing Conversational AI Platform for delivery of UMANG/Government services.

"The Partner Agency (Bidder) shall design, develop and deploy the complete Conversational AI Platform as per SoW in this RFP and as suggested by NeGD/MeitY. The Partner Agency through this Conversational AI Platform shall provide all software/solution/tools/components etc. required to build, test, train, measure, and manage conversational bots (Chat and Voice)", said the ministry's RFP.

The Conversational AI Platform can be used to develop, deploy and manage multiple bots (Chat and Voice), however, the Partner Agency (Bidder) shall develop, deploy and RFP for Appointment of Partner Agency for - Conversational AI Platform for Delivery of UMANG / Government services and manage ONE bot (Chat and Voice) – UMANG Bot with features and functionalities such as Natural Language Processing (NLP), Text-to-Speech, Advanced Speech Recognition (ASR) among others.

In one of the required functionalities, the NeGD wants UMANG Bot to be able to carry out general conversations such as greetings, small talks, queries about UMANG, integrated departments, services etc.

"Platforms should also have other deep learning capabilities, which can be used by platforms for discovery and recommendation of eligible schemes and services to the users of bots/applications.

"Users should be recommended best-fit schemes and services available in government domain based on his/her profile," the RFP document said.

January 12 is last date for pre-bid conference and January 25 is the last date of bid submission. Bids will open on January 27, evaluation will be done by February 5 and work order is scheduled for the second week of February, according to the document. 


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