Bengaluru-based Trilyo, a B2B hospitality industry SaaS company that offers artificial intelligence (AI) driven Voice & Chat based solutions for providing next-generation customer experience, has raised US $250k round of funding led by Startup Buddy. The funds will be primarily used to scale the operations in India & SE Asia. Couple of industry stalwarts join as the board of advisors.

With the funding, Trilyo also repositions itself to focus on bigger picture i.e. Hotel Industry. "We're creating the next level of customer experience in hotels. Our voice-based concierge service using Amazon Echo is the first in hotels. Millennial business travellers expect luxury that's lean & smart, and that's exactly where we are helping hotel turn intelligent and technology savvy." says Abhishek, CEO of Trilyo.

"The wave we saw in last ten years or so was that of mobile apps and now its AI-based virtual assistant that will act as a Travel Companion. Trilyo has the right mix - a big problem, a smart solution, scalable product & a fanatically driven team," says Amit Singal, co-founder of Startup Buddy.

Trilyo is a one of the leading providers of AI based solutions to hospitality industry in India with over 150 clients using its solutions successfully. 'First Impressions Last Long”- Trilyo’s products and services religiously follow this; ensuring guests are pampered to the limits compelling them to return. Trilyo provides next-generation customer experience with AI-driven Voice & Chat based solutions. Their services not only satisfy customer demands but delights them. They are smart, unique and personalized creating powerful experiences for the millennial travellers.

“We strive to improve brand relevancy by creating a personalized guest experience for guests. Our platform learns from guests’ intent and grows smarter day-by-day. Moreover, we integrate with their existing system be it reservation or their operations, making it a seamless experience for our clients” says Gaurav Gambhir, CTO of Trilyo.

Trilyo had earlier raised seed funding from members of Amplifi Angel Group including Vishnu Bhat, Bangalore based entrepreneur and former SVP of Infosys, in October 2016. The startup was also part of Amplifi SaaS Accelerator Program.

Hospitality is a $550bn+ industry and is growing at a CAGR of ~10%. While hotels are already fighting a battle with MakeMyTrips & AirBnBs of the world; a unique and personalized Guest Experience which is Valuable, Durable, Rare and most importantly Non-Imitable will create a long-term loyalty.

Last September, Click Labs, a sister concern firm of Jugnoo, has launched Kato – An Analytics and AI Platform for Businesses.

Startup Buddy, which lead this Trilyo funding round, had recently invested $1 million in PeeSafe, a Gurgaon-based toilet hygiene startup, in January this year. Prior to that, an another Gurgaon-based startup Chqbook had raised funding from Startup Buddy.

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