Policy Management Improves Backup SLA Success, Drives Down Costs, Improves Overall Data Protection Results, Say Experts

Policy Management Improves Backup SLA Success, Drives Down Costs, Improves Overall Data Protection Results, Say Experts

PR Newswire -- July 26, 2010





KIRKLAND, Wash., July 26 /PRNewswire/ -- Organizations can improve service delivery, increase customer satisfaction and more easily charge for backup services by consistently monitoring SLA success rates and reviewing whether the policies in place support the optimal SLA outcomes, according to experts at Bocada Inc., the world's leading provider of data protection management software and the creator of the Data Protection Service Management (DPSM) model.



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Ongoing policy review is a critical piece of the overall data protection service management process. Whenever a policy is modified, either inadvertently or on purpose, IT administrators should be able to view a report with details on what change was made and when it was made. Tracking policy changes is essential, as changes can have a significant impact on the success of backup jobs and recoverability. The ability to drill down to better understand the impact of any change on the backup success will help ensure any corrections that need to be made can be done so immediately.



Regular policy management enables organizations to address many data protection challenges in order to meet the following goals: