EnableX.io introduces FaceAI - Face Analysis and Emotion Recognition AI to deliver Business Intelligence

EnableX.io, Asia’s leading cloud communication platform provider, today announced the launch of its Face Analysis and Emotion Recognition AI solution - FaceAI. Aimed at augmenting live video with Cognitive and Emotional States understanding, FaceAI enables companies with deep insights into the emotional impact of each conversation, providing smarter, more contextual and dynamic customer engagements.

Encompassing advanced technologies, FaceAI has the ability to identify demographic features such as the Likely Gender and Age; facial features such as Hair Colour, Cheekbone, eyes; and emotions such as Anger, Disgust, Fear, Happiness, Sadness, Empathy, Surprise, and much more. Besides these, it also measures the attentiveness and liveness of the person which can be helpful in developing a deeper understanding of the customer or caller’s sentiments and affective state. 

Pankaj Gupta, CEO & Founder, EnableX.io stated, “Next generation communications should be more flexible, smart and personal. With the whole new set of Emotion Intelligence capabilities, EnableX.io equips partners and customers across industries and domains with AI-enabled communication APIs that facilitate intelligent data-driven conversations, helping them stay ahead of the curve."

Businesses can use EnableX FaceAI separately or paired with EnableX Video call in several ways such as verifying the identity of bank users over AI-enabled video, displaying targeted advertisements through “smart kiosks”, understanding student’s engagement level in elearning, and much more. In the case of large-scale video calls, FaceAI effectively measures facial expressions and emotions of all the faces within the call in real time.

“EnableX has a strong reputation in the CPaaS space, especially when it comes to next-generation video APIs. By adding FaceAI into our portfolio, we are not only helping people connect, but taking communication to the next level by creating meaningful and memorable customer journeys. Historically, AI focuses on intelligence in improving processes and automation and is not focused on correlating events with human emotions or emotional factors. Now, with FaceAI, we are adding an EQ to technology’s IQ. Using Affective Computing technology, we will be able to recognise the emotional state and the context of every conversation, equipping organisations to respond in a more contextual and accurate way.” said Pankaj.

With FaceAI, businesses and developers can easily integrate emotional intelligence into any application, website and digital displays using the AI HTML5 browser-side SDK. Ensuring GDPR compliance, all the AI processing is done on the device with no personal data, images, or videos shared with the centralised EnableX.io server.

There are varied interesting use-cases where FaceAI coupled with Live Video will bring substantial benefits for businesses in a highly customer-centric environment.

• Education: Ensuring the integrity of online learning, it helps detect the attentiveness and liveliness of the students. Facial Recognition also helps authenticate and verify the identity of individual students. Emotion analysis, on the other hand, helps instructors understand students better so that they can tailor their teaching approaches to levels of student interest, and to address areas of concern, confusion and apathy from students. 

• eKYC: Financial institutions can automate the process of KYC and save time with the help of AI. FaceAI helps ensure the authenticity of the customers when doing digital onboarding by adding an additional layer of security. By detecting and evaluating face and facial features, head poses, eye gaze, emotions and much more, FaceAI helps thwart fraudsters.
  
  

• Retail: With EnableX FaceAI, brands can provide live video-stream shopping and use emotions data captured from Facial Analysis and Emotion Recognition AI to offer the right solutions and products to the right customers. Marketers, on the other hand, can test the success of the marketing campaigns and Ads by measuring their emotional responses. 

• Customer Service: For any business, Facial Recognition and emotion analysis could help the customer service agent to resolve customer queries and anguish more efficiently and carefully and escalate it to senior supervisors before the situation gets out of hand and affects brand image. 

• HR & Recruitment: The technology can be used to assess job candidates and can also help in understanding employee's feelings and emotions better so that their experience could be enhanced and issues could be resolved on time. 

About EnableX.io

EnableX.io, a product of vCloudx, is a communication platform for integrating real-time communication into applications and websites. The scalable and secure global platform provides developers and service providers with powerful APIs to create video, voice and messaging conversations with ease. From one-to-one chats to large scale broadcasts, EnableX.io makes communications more flexible and personal, helping enterprises stay ahead in the digital world.

Founded in 2017 and headquartered in Singapore, EnableX.io has established a strong foothold in APAC countries. Backed by a team of 50+ passionate technologists, it constantly challenges the status quo to empower Fortune 500 companies as well as start-ups across the globe with its highly interactive and powerfully engaging customer experience platform.

In the wake of the growing demand for remote communication services globally, the company in March 2020, forayed into the Software-as-a-Service (SaaS) space by developing a state-of-the-art Video Conferencing Solution. With this, EnableX.io became one of the few global players with a complete suite of services ranging from Communication Platform-as-a-Service (CPaaS) to Video Communication Software-as-a-Service.

EnableX.io equips Preksh to efficiently resolve complex Customer Queries through its Advanced Video APIs

EnableX.io, Asia’s leading cloud communication service provider, today announced its partnership with Preksh, India’s leading AR/VR-enabled Visual Marketing Solutions provider. The partnership complements Preksh 3D online retail storefronts with proactive video chat feature, allowing retailers to instantly address shoppers’ queries, the way it happens in brick and mortar stores. 

The partnership would allow Preksh retailers to offer a comprehensive, enhanced online shopping experience to their customers through each stage of their buying journey. Shoppers could now easily navigate online, view products through 3D graphic-rich content, and also visually interact with the brand representatives or sales agents for any kind of support or assistance, before actually putting the items in the cart. This would ultimately help businesses to increase sales and reduce their cart abandonment rate. 

Commenting on the development, Pankaj Gupta, CEO & Founder, EnableX.io, said, “With more and more consumers now resorting to online shopping, video-powered experiences have started to gain increasing traction amongst businesses and consumers. Video adds a personalised touch to the overall online shopping experience, which has become a key requisite in today’s buying process. We are excited about our partnership with Preksh & look forward to taking the online shopping experience to the next level with Preksh’s cutting edge platform.”

According to MA Kodandarama, Founder & CEO, Preksh Innovations, “At Preksh, we are always committed to creating new, enriched online shopping experiences for our customers at any given point of time. The changing trend is that customers are now increasingly getting accustomed to the idea of shopping through visual realities and experiences, and therefore our partnership with EnableX.io is a crucial step for us. Earlier, by allowing them to preview and virtually experience the products in a distinct, realistic manner, we were able to partially aid our customers in their buying decisions. However, the human interaction with the brand representative was missing. With EnableX.io advanced APIs, we are now able to  provide our customers with better, enhanced experiences. The overall integration has been seamless and we look forward to a long-term association with EnableX.io.”

Over the years, EnableX.io has been rapidly expanding its sales presence across Asia-Pacific region, witnessing significant growth amongst the Service Providers, System Integrators, Independent Software Vendors, and enterprise customers.

About EnableX.io

EnableX.io, a product of vCloudx, is a communication platform for integrating real-time communication into applications and websites. The scalable and secure global platform provides developers and service providers with powerful APIs to create video, voice and messaging conversations with ease. From one-to-one chats to large scale broadcasts, EnableX.io makes communications more flexible and personal, helping enterprises stay ahead in the digital world.

Founded in 2017 and headquartered in Singapore, EnableX.io has established a strong foothold in APAC countries. Backed by a team of 50+ passionate technologists, it constantly challenges the status quo to empower Fortune 500 companies as well as start-ups across the globe with its highly interactive and powerfully engaging customer experience platform. Facilitating individuals and groups to seamlessly engage in real-time, it has delivered immense value to companies in Healthcare, Education, Fintech, and the Commerce space, among others.

In the wake of the growing demand for remote communication services globally, the company in March 2020, forayed into the Software-as-a-Service (SaaS) space by developing a state-of-the-art Video Conferencing Solution. With this, EnableX.io became one of the few global players with a complete suite of services ranging from Communication Platform-as-a-Service (CPaaS) to Video Communication Software-as-a-Service. 

About Preksh

Preksh Innovations, founded in 2015, is an AR/VR company delivering India No. 1 Visual Marketing Solutions (VMS) to various industries such as Education, Healthcare, Retail, Tourism etc. Started and driven by a team of experienced and passionate professionals with vast industry experience, they have significant expertise in image processing and developing AR / VR solutions. Preksh is currently catering to more than 100 customers through their proprietary AR/VR platform and plans to democratize AR/VR technology across industries through their solution.

EnableX.io empowers Modern Family Doctor (MFD) to Provide Telehealth Services

~With advanced communication capabilities of EnableX.io, MFD witnessed 30% decrease in no-show and last-minute cancellations~

New Delhi, 28 July 2020: Modern Family Doctor (MFD), that runs a chain of primary healthcare clinics and pharmacies, has partnered with EnableX.io, Asia’s leading Cloud Communication Service provider, to bring remote healthcare access to patients. While it previously allowed patients to schedule or book appointments and make payments via its telehealth app, it now also offers doctor-patient Video and Audio consultations powered by EnableX.io.

Virtual care has become a must-have for doctors, nurses, clinicians and patients especially in a world impacted by COVID-19 pandemic where patients visiting a doctor becomes challenging. With EnableX.io carrier-grade platform and scalable APIs, MFD could easily and quickly integrate high quality and secure video and audio calls within the MFD telehealth app, allowing patients to seek medical consultation remotely. The compliant platform comes with encryptions for added layers of security. 

Through the one-stop telehealth app, patients can now access more than 100 MFD medical specialists and doctors. The one-stop experience allows patients to seamlessly use the app to check doctor’s profile, book appointments, receive virtual face-to-face consultation and get doctor’s prescription all within the comfort of their homes, on any device.  

Furthermore, with remote Video Consultations, MFD is able to reach beyond its current presence and address patients from different regions. The overall engagement between the doctors and patients has significantly improved with MFD  witnessing a 30% decrease in no-show and last-minute cancellations. This is simply because factors that cause no show such as traffic jams and difficulty to take time off from work did not happen with video consultations.

Commenting on the partnership, Pankaj Gupta, CEO & Founder of EnableX.io stated, “Telehealth has played a pivotal role in current times and is now being seen as a permanent part of the healthcare ecosystem. We take pride in working with Modern Family Doctor to ensure that no patient is denied healthcare in such challenging times. With in-person outpatient visits becoming impracticable, the use of video has proven to be a game-changer for Modern Family Doctor. With Video Consultations transforming the face of healthcare services worldwide, it is imperative for healthcare providers to embrace this change and provide a safe and seamless experience to patients in India as well.”

According to Suresh Babu, COO, Modern Family Doctor, “EnableX’s communication platform has made it simpler for the patients to connect with doctors using our app. The scalable, easy-to-use EnableX API and toolkits together with comprehensive documentation made it convenient for us to embed the video/voice channel within our app in a week’s time, without us needing to create our own infrastructure.”

“In an effort to offer users the flexibility to choose their preferred communication channel, we aim to host omnichannel communications with EnableX’s proficiency. Moreover, we also look forward to adding multi-party calls for cases that require multiple healthcare specialists or patient’s relatives from a different geography to be present during the consultation., thereby ensuring better care for the patient”, he further added.

EnableX and C-Zentrix Announce Partnership to Revolutionise Customer Service Solutions

EnableX, one of the fastest-growing Communication Platform-as-a-Service provider, and C-Zentrix, a leading customer experience solutions provider, today announced their partnership to enhance the latter’s gamut of customer service solutions with EnableX’s voice and video communication capabilities.

To begin with, the two companies unveil the first product that has augmented – CZ Chat.  A leading online omnichannel chat that comes with integration with various messaging platforms like Whatsapp, Facebook, Twitter and others, along with web analytics capabilities, CZ Chat will have its communications capabilities expanded from text chats to include audio and video calls as well. Additionally, now, it will also have collaborative features such as Screen sharing and recording.

“The digital revolution has transformed the way consumers behave and interact. Consumers expect immediate and engaging communications beyond just text chat to voice and video which is more personal and effective.

By partnering with EnableX, we can quickly and easily embed additional communication channels like Video within CZ Chat to drive deeper customer engagement and build meaningful customer relationship” said Mr Saket Setu, Chief Executive Officer, C-Zentrix.

This all-in-one solution will differentiate CZ Chat in multiple ways.  First, it gives consumers a choice to use their preferred communication channel(s). A consumer can start off with text chat or a phone call and move on to voice or video chat when more in-depth conversations are required.

Second, a video call allows agents to view the customer’s state of emotion and express empathy, both verbally and visually. This facilitates better customer engagement. In addition, the “see-what-I-see” experience via video allows the agent to better understand the context of the issue and address it accurately.

“A consumer may prefer to make simple inquiries over a text message but when faced with a complex purchase or when making a significant decision, like applying for a mortgage, most consumers would want to talk to a qualified human expert over a video call.

Once on a video call, together with screen sharing, co-browsing and annotation features, consumers can engage in an in-depth discussion. This results in reducing the time-to-resolve rate and improves customer experience” said Mr Pankaj Gupta, CEO and Founder of EnableX.

The enhanced audio and video communications capabilities are completely embedded within CZ Chat and are transparent to the users.

This means that consumers will not need to exit the CZ Chat to access another video/audio communication tool to connect with the agent. This also means that historical communication data is readily accessible by customer service staff, providing the full context of the conversation.

“The EnableX carrier-grade platform comes with easy-to-use APIs allowing businesses to swiftly add live voice, video and other communication channels directly into the context of any website, software or mobile application, enabling seamless in-app conversations. Businesses don’t need to invest in costly proprietary hardware that lacks adaptability and scalability. EnableX allows service providers like C-Zentrix to go-to-market quickly and at minimum cost,” said Mr Gupta.

The newly launched CZ video chat is available to enterprise customers via C-Zentrix’s global offices.

“We are very excited about the new all-in-one CZ Chat and expect our customers to have a complete omni channel capability for superior customer experience. The full-stack of text, audio and video communications capabilities is what customers are demanding as they engage with businesses. Our customers can now provide a video contact center!”, said Mr Arijit Chatterji, Chief Business Officer, C-Zentrix.

EnableX, a product of vCloudx, is a communication platform for integrating real-time communication into apps and websites. The scalable and secure global platform provides developers and service providers with powerful APIs to create video, voice and messaging conversations with ease.

From one-to-one chats to large scale broadcasts, EnableX makes communications more flexible and personal, helping enterprises stay ahead in the digital world.

​Founded in 2017 and headquartered in Singapore, EnableX has established a strong foothold in ​APAC countries, especially India. Backed by a team of 30 ​passionate technologists, it constantly challenges the status quo to empower Fortune 500 companies as well as start-ups across the globe​ with its highly interactive and powerfully engaging customer experience​ platform.

C-Zentrix is a leading Customer Experience and Contact Center Software company which has been recognized by Gartner multiple times. Its AI infused Omnichannel contact center platform enhances business to provide better business outcomes and superior customer experience.

C-Zentrix solution for Contact center comes with its robust telephony along with chat, chatbot, social media, Whatsapp integration and Speech based IVR. It has its own service CRM as well as integrates with leading CRMs, globally.

C-Zentrix customers find the solution as very scalable, cost-effective and customizable to their requirements.