Zoom Expands Zoom Contact Center Capabilities in India with Native Phone Number Availability

Zoom has expanded its Zoom Contact Center in India by introducing native phone number availability across six major telecom circles, enabling businesses to deliver compliant, AI-powered customer experiences locally. This marks a significant step in strengthening Zoom’s footprint in India’s enterprise communications market.

In October 2024, Zoom launched its cloud phone solution with native numbers in Maharashtra, later expanding to other circles. Builds on that foundation, Zoom is extending capabilities to full omnichannel customer engagement with voice, video, and social media integration.  

Key Highlights of the Expansion

• Native India Phone Numbers: Available in Maharashtra (Pune), Tamil Nadu (Chennai), Mumbai, Delhi NCR, Karnataka (Bengaluru), Andhra Pradesh & Telangana (Hyderabad)
• Regulatory Compliance: Operates under Zoom India’s pan-India Unified License from the Department of Telecommunications (DoT)
• AI-First Customer Experience: Integration of AI-driven tools for voice, video, and omnichannel support
• Global Reach: Complements Zoom Phone’s coverage in 50+ countries

Benefits for Indian Enterprises

• Seamless hybrid work support with local numbers
• Enhanced customer trust through compliance
• Scalable cloud contact center without heavy infrastructure
• AI-powered efficiency with automated routing and analytics

Comparison: Zoom Phone vs. Zoom Contact Center in India

Feature	Zoom Phone (India)	Zoom Contact Center (India)
Launch Date	Oct 2024	Apr 2026
Coverage	Maharashtra, later expanded to 6 circles	Six telecom circles (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Pune, Chennai)
Primary Use	Cloud phone solution for enterprises	AI-first omnichannel contact center
Regulatory License	DoT-approved cloud phone license	Pan-India Unified License (DoT)
Target Audience	Multinational corporations, hybrid workforce	Enterprises needing customer engagement solutions

Risks & Considerations

• Regulatory dependence on DoT licensing
• Strong competition from Genesys, Avaya, Freshworks
• Integration challenges with legacy systems

Strategic Outlook

• Zoom positions itself as a serious competitor in India’s enterprise communications and CX market
• Expansion enables globally integrated yet locally compliant services

France to Replace Zoom and Teams with Sovereign Video Platform by 2027

France has announced it will phase out US-based video conferencing platforms like Zoom, Microsoft Teams, WebEx, and Google Meet across government departments by 2027, replacing them with a homegrown system called Visio. The move is aimed at strengthening digital sovereignty, ensuring data security, and reducing reliance on foreign technology providers.

Key Details of France’s Plan

• Platform: Visio, a domestically developed video conferencing tool.
• Timeline:
  • 2026: Full adoption across French public administration begins.
  • 2027: US-based licenses will no longer be renewed.
• Scope: Applies to all government departments and public servants (approx. 200,000 users).
• Savings: Estimated €1 million per year per 100,000 users by eliminating recurring foreign software licensing costs.

Motivations Behind the Shift

• Digital Sovereignty: France wants to keep sensitive government communications within national infrastructure.
• Security Concerns: US platforms are subject to American laws like the CLOUD Act, raising risks over data access.
• Cost Efficiency: Reducing dependence on commercial foreign platforms lowers long-term expenses.
• European Strategy: This aligns with the EU’s broader push for technological sovereignty.

Comparison: US vs. French Alternatives

Feature	US Platforms (Zoom, Teams, WebEx, Meet)	French Alternative (Visio)
Data Hosting	Primarily US-based servers	Hosted on French infrastructure
Legal Jurisdiction	Subject to US laws (e.g., CLOUD Act)	Governed by French/EU laws
Cost	Recurring license fees	Lower long-term costs
Adoption	Global, widely used	Initially limited to French public sector
Security Focus	Enterprise-grade, but foreign-controlled	Designed for sovereign, secure communications

Risks & Challenges

• Transition Costs: Migrating thousands of users from familiar platforms may cause short-term disruption.
• Interoperability: Collaboration with international partners who still use Zoom/Teams may require bridging solutions.
• User Experience: US platforms are feature-rich and widely adopted; Visio must match usability to gain acceptance.

Broader Implications

• For Europe: France’s move could inspire other EU nations to adopt sovereign digital tools.
• For US Tech Firms: Losing government contracts in France highlights growing resistance to foreign tech dominance.
• For Businesses: Private companies may follow suit if Visio proves cost-effective and secure.

Zoom Expands Agentic Skills With the Launch of Custom AI Companion, Zoom Tasks, AI Calendar Scheduling, and More

Zoom launched additional agentic skills across Zoom Workplace, delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, plus new features for Zoom Meetings, Zoom Team Chat, Zoom Whiteboard, Zoom Revenue Accelerator, and more.

“A year ago, we launched Zoom Workplace’s AI-first capabilities, transforming how users work—helping them get more done, drive better results, and strengthen their relationships at work. AI Companion became a personal assistant across Zoom Workplace, plugging into all your favorite apps like Outlook, Office, Gmail, Google Calendar, and Google Docs,” said Jeff Smith, head of Product for Workplace AI, Meetings, and Spaces at Zoom.

“Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We’re further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration.”

Get more done with Zoom AI Companion across Zoom Workplace

Zoom AI Companion helps users save critical time in their day by surfacing and organizing tasks, enabling them to scale their work, taking notes for them during Zoom Meetings and in-person conversations, and much more, so they have time to focus on what matters most.

Zoom Tasks

Between meetings, emails, chats, and calls, teams and individuals can get overwhelmed with keeping track of everything that needs to get done. Zoom Tasks with AI Companion helps surface, manage, and complete tasks across Zoom Workplace to get more done, and can aggregate tasks all within the centralized task management tab or embed tasks in a Zoom Doc for easy tracking.

• Get a curated to-do list: Zoom AI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to others. 
• Complete to-dos faster: Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next steps.
• Drive follow-through and visibility: Zoom Tasks can help everyone stay on track and in the know by utilizing the centralized task management tab, sharing and assigning tasks across accounts, and summarizing tasks using AI Companion.
• Zoom Tasks is now available for Zoom Workplace plans; with AI Companion capabilities available for eligible paid plans.

Voice Recorder

For in-person interactions, the AI Companion Voice Recorder can transcribe, summarize, and capture action items, so users can enjoy the benefits of AI Companion even when they’re not on a Zoom Meeting or Zoom Phone call. Voice Recorder enables users to connect face to face, whether it’s a spontaneous meeting or a planned one, and not worry about taking notes manually. (Available later this month on mobile and coming to Rooms this summer.)

Streamlining collaboration with enhancements to Zoom AI Companion, Zoom Meetings, Zoom Spaces, and Zoom Team Chat

Zoom prioritizes innovation, consistently delivering new and exciting products like Zoom Tasks, as well as improvements to its existing product lineup.

• To better support multi-lingual and global teams using Zoom Team Chat, Zoom is now using its own Small Language Model (SLM) optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English.
• Also in Zoom Team Chat, users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.)
• Users can ask AI Companion to schedule meetings with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants’ calendars, and generate suggested meeting topics and agendas.
• During Zoom meetings, users can create private group chats 1:1 or with a specific subset of participants. They can even add a custom name to their group to help track multiple private chat groups at once and share links within the private group chats. (Available now.)

Get better results with Custom AI Companion

Custom AI Companion

Starting today, organizations can tailor AI agents and skills to address their unique needs and drive efficiency across their organizations with the Custom AI Companion paid add-on. Custom AI Companion is powered by Zoom AI Studio, a low-code, drag-and-drop builder where admins can customize Zoom AI Companion for their organization.

This summer, users will be able to connect beyond Zoom via integrated third-party AI agents with Custom AI Companion. To facilitate this integration, Zoom will support both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio, making it simpler to integrate external AI agents with AI Companion.

Bring Your Own Index (BYOI)

With Bring Your Own Index (BYOI), organizations can now connect AI Companion interactions to a wide variety of enterprise data sources like project management tools, cloud storage, email accounts, and customer databases through Amazon Q Business or Glean. For example, users can connect their Amazon Q Business index to surface relevant documents, emails, and project info in AI Companion to quickly gain context during a Zoom meeting.

Custom Avatars for Zoom Clips

Zoom Clips helps users easily share information without the need for a meeting. For example, if a user needs to walk a colleague through a document they drafted, rather than wait for both of them to be available, the user can simply record a Zoom clip and share it with their colleague.

With Custom Avatars for Zoom Clips, users can now use AI Companion to create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving them invaluable time without the need to re-record and helping them scale their efforts.

Custom Avatars for Zoom Clips are designed with security and authenticity safeguards, including protection around the initial video creation. For example, gesture checks help detect the potential use of pre-recorded or manipulated footage, and video and audio watermarks indicate its AI origin.

Custom Avatars for Zoom Clips are available now with the Custom AI Companion add-on and will also be available as a separate SKU, which is planned to be released in May.

The Custom AI Companion add-on is available for $12 per user per month, with more capabilities expected this summer. To learn more about all of the features that are and will be available for Custom AI Companion license holders, visit the Zoom website and read the Zoom blog to learn more about how organizations can tailor AI Companion to meet their unique needs.

Staying organized just got easier

• For those users who aren’t Zoom Whiteboard users yet but would like to be, they can now easily convert boards from Miro, Mural, and Lucid to Zoom Whiteboard. (Available now.)
• To help users create more dynamic Zoom Whiteboards, templates have been enhanced with sticky notes and emoji stacks to make it easier to add objects to a board. AI Companion can also now summarize Whiteboard content. (Available now.) 

Strengthen relationships for better collaboration

When users are given the right tools to connect with their colleagues and customers, enhanced collaboration is possible. Zoom is empowering users with innovations to help spark new connections and foster existing ones.

• Online Fax simplifies business communications by consolidating fax, SMS, and calls on one Zoom Phone number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.)
• Prioritize urgent voicemails and extract key action items from Zoom Phone for Microsoft Teams with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.)
• To save time and stay organized, the Zoom + Salesforce app provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.)
• To help users work smarter, faster, and more effectively, Workvivo AI, powered by Zoom AI Companion, helps users write better company updates, find answers more easily, and create more engaging surveys. (Available now.)

To learn more about Zoom Workplace, visit the Zoom website.

Empowering contact center and sales teams

Enhancements to Zoom CX include new workforce management features designed to provide greater flexibility, precision, and efficiency in agent scheduling and staffing forecasts. These enhancements empower both supervisors and agents with advanced tools for optimizing workforce planning across multiple channels.

• Deferrable work forecasting enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.)
• Seat limits for agent scheduling allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.)
• Supervisors can also take advantage of the ability to create multiple forecast scenarios, allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.)
• Enhancements to dynamic daily scheduling further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.)
• Agent scheduling preferences allow employees to rank up to three preferred shift start times in quarter-hour increments to help balance workforce needs with employee preferences and enable increased job satisfaction and improved efficiency. (Available now.)

Zoom Revenue Accelerator

In today’s high-velocity sales environment, teams are under constant pressure to move fast, stay aligned, and keep data consistent across fragmented tools and channels. The latest innovations in Zoom Revenue Accelerator use AI insights and automation to streamline execution and help teams close deals faster with greater consistency and confidence.

A new AI playbooks feature for Zoom Revenue Accelerator introduces an always-on agent that can run on admin-configured sales methodologies such as BANT, SPICED, and MEDDICC on behalf of sales reps behind the scenes. Administrators can deploy out-of-the-box or custom frameworks to ensure a standardized, repeatable approach to sales execution based on organizational preferences. This new feature leverages advanced AI and LLMs to analyze sales conversations to surface key customer insights and automatically suggest updates to opportunity fields. This helps reduce manual data entry, keep CRM records accurate and up to date, and free up sales teams to focus on what they do best — selling.

• By reducing manual data entry and providing more accurate and consistent CRM records, sales teams can focus on selling
• Sales managers gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching.
• For administrators, AI playbooks simplify the implementation of standardized or custom sales frameworks for a more structured and scalable sales process.

Additionally, the introduction of deal explorer for Zoom Revenue Accelerator enables sales teams to surface critical sales insights through natural language queries. By aggregating and analyzing information across the entire opportunity lifecycle, deal explorer eliminates the need to manually sift through multiple data sources. This helps sales reps save valuable time, improve sales execution, and stay focused on closing deals with greater confidence.

• For example, sales professionals can ask questions about a specific deal such as “What are the next steps for this opportunity?” or “Has pricing been discussed?” and receive contextual, structured answers based on a comprehensive analysis of calls, meetings, and CRM data.

These new features are available now to Zoom Revenue Accelerator customers.

Zoom expands industry offerings

Frontline workers in industries like retail, manufacturing, first responders, and healthcare need solutions tailored to their specific needs. Zoom is launching two new products that will help save frontline workers time and boost efficiency.

• Zoom Workplace for Frontline: Zoom Workplace for Frontline, a purpose-built, AI Companion-based mobile solution for frontline workers will provide key on-shift communications and work management tools for frontline workers in industries such as retail, healthcare, manufacturing, hospitality, and others to help them be more connected and efficient in their daily tasks. To learn more about Zoom Workplace for Frontline, visit the Zoom newsroom. (Available now.)
• Zoom Workplace for Clinicians: Zoom and Suki, a leader in AI technology for healthcare, are partnering to provide AI-generated clinical notes to healthcare institutions. Zoom Workplace for Clinicians’ clinical notes feature will help to streamline and automate clinical note-taking during in-person and virtual patient-physician interactions by allowing physicians to focus more on patients instead of paperwork. To learn more about Zoom Workplace for Clinicians, visit the Zoom newsroom. (Available now.)

German State's Data Watchdog Warns Govt Against Zoom for GDPR Violation

Data Protection Authority for the German state of Hamburg, The Hamburg DPA (Hamburgische Beauftragte für Datenschutz und Informationsfreiheit), has been formally warned against using Zoom over data protection concerns, reported Techcrunch.

The Hamburg DPA has warned to use the video conference solution from Zoom Inc. in the so-called on-demand variant. This violates the General Data Protection Regulation (GDPR), as such use is associated with the transmission of personal data to the USA, said the public warning.

Zoom allegedly violated the European Data Protection Board's guidelines for transferring personal data to a third country.

In the public press release, the Germam Senate Chancellery further said - "The European Data Protection Committee has formulated requirements in order to be able to transfer personal data to a third country such as the USA in accordance with the GDPR. The HmbBfDI is based on this standard in business and public administration. The documents submitted by the Senate Chancellery on the use of Zoom show that these standards are not being adhered to. Other legal bases such as the consent of all parties concerned are also not relevant here."

Ulrich Kühn, the acting Hamburg commissioner for data protection and freedom of information said, "Public bodies are particularly bound to comply with the law. It is therefore more than regrettable that such a formal step had to be taken. At the FHH (Free and Hanseatic City of Hamburg), all employees have access to a tried and tested video conference tool that is unproblematic with regard to third-country transmission. As the central service provider, Dataport also provides additional video conference systems in its own data centers. These are used successfully in other countries such as Schleswig-Holstein. It is therefore incomprehensible why the Senate Chancellery insists on an additional and legally highly problematic system."

Earlier in July, the Federal Data Protection Commissioner (Golem) of Germany has ordered govt authorities and agencies to leave social networking platform Facebook by the end of the year, due to the similar data privacy concerns.

Tata Teleservices and Zoom Partner To Provide Unified Communications Solutions to Enterprises

Offering Enhanced Collaboration Solutions for Enterprises to Empower Workforces Today and in the Future

New Delhi and San Jose, Calif., July 29, 2021: Tata Teleservices, country’s leading digital services provider has teamed up with Zoom Video Communications, Inc., the world’s leading frictionless video-first communications platform to offer an intuitive, scalable, and secure communications solution to enterprises and individuals alike. Tata Teleservices will leverage Zoom’s robust and secure platform to address the growing collaboration requirements of Enterprises for seamless unified communications.

Fragmented communication and the resultant loss of productivity are problems most enterprises are facing with extended periods of remote working and time away from the office. Work-from-anywhere and flexible working are going to become more commonplace moving forward and simple yet powerful, video conferencing solutions will be an integral part of making the transition into the post-pandemic workplace a success. Video communications is shaping the future of the workplace and Zoom is leading the way with its innovative, simple to use, scalable and intuitive communications platform.

As a progressive digital enabler, Tata Teleservices has deep understanding of customer needs in the enterprise segment and this partnership will bring Zoom’s world-class communications platform services such as Zoom Meetings, Zoom Webinars among others to Enterprises of all sizes enabling them to collaborate effectively within their teams and partners in India and globally.

Tata Teleservices and Zoom will address the Unified Communications needs of Enterprise customers, especially SMEs across the Country. The partnership will endeavor to provide solutions which will help drive customer agility, efficiency, and most importantly, happiness. Organizations across industry segments such as banking and financial services, healthcare, IT-enabled businesses, and Education will now have access to one-stop unified communications solutions backed by Tata Teleservices highly acclaimed 24/7 managed service support capabilities and trust.

Elaborating on the partnership, Mr. Vishal Rally, Senior Vice President - Product & Marketing, Tata Teleservices said, “At Tata Teleservices, we encourage businesses to have a ‘digital first’ mindset and take to them solutions that accelerate and improve their customer experience. We are happy to collaborate with Zoom to offer Enterprises a seamless and superior Unified Video Communications experience on our state-of the-art, high-capacity digital connectivity Network. We are delighted to be Zoom’s preferred Partner in India and look forward to introducing more of their innovative Collaboration solutions to the Indian market.”

Mr. Sameer Raje, General Manager & Head of India, Zoom, added, “We are excited to partner with Tata Teleservices and offer their growing customer base our highly intuitive, secure and all-inclusive video-first communications platform that enables them to have cross-functional meetings spanning continents in real time. Zoom is invested in and committed to India, and we are very proud to help many Indian businesses, hospitals, academia, and other organizations stay connected. Together with Tata Teleservices’ robust network and reach, we plan to provide a world-class video communications experience and extend our footprint in India, while meeting the new and constantly changing needs of the local market.”

Tata Teleservices and Zoom’s Video Communications platform offers a host of unique features like Live Video, streaming of Video Webinars for up to 50,000 viewers, include one click access, video, voice, content sharing, recording, virtual backgrounds, company branding, multi-layer security, and meeting participation of up to 1000 people on video from locations across the globe.

Tata Teleservices has leveraged its deep customer expertise and has taken several initiatives in the recent times to empower Enterprises with innovative and reliable solutions that significantly boost their competitiveness. The company has strengthened its portfolio of enterprise grade solutions such as Smartflo, SmartOffice, Ultra-Lola, smart internet leased line, collaboration solutions, IoT, data management, and cyber security solutions across industries. These solutions appropriately address the needs arising out of a distributed and remote working environment and enable customers to maintain business continuity in a flexible, scalable, and secure manner.

About Tata Teleservices

Tata Teleservices Limited along-with its subsidiary Tata Teleservices (Maharashtra) Limited (NSE: TTML, BSE: 532371) (Tata Teleservices) is a growing market leader in the Enterprise space. It offers a comprehensive portfolio of voice, data and managed services to enterprises and carriers in the country under the brand name Tata Tele Business Services (TTBS). Tata Teleservices has an extensive, high quality and robust wireline network and offers its products and services in more than 60 cities across India. Tata Teleservices has one of the largest enterprise focused teams in the industry with deep customer engagement and technology orientation offering focused sales and service experience to customers. Tata Teleservices (Maharashtra) Limited is listed on BSE and NSE in India.

For more information, please visit: https://www.tatatelebusiness.com

About Zoom

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for individuals, small businesses, and large enterprises alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

Zoom Hires Ricky Kapur as Head of APAC

Tech Industry Veteran to Lead Expansion of Zoom’s APAC Business

SAN JOSE, Calif., June 28, 2021 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc. (NASDAQ: ZM) today announced Ricky Kapur will join the company as the Head of APAC, effective June 21. Reporting directly to Zoom’s Head of International Abe Smith, Kapur will define and lead the company’s go-to-market strategy for key APAC markets: Australia and New Zealand, ASEAN, China, Hong Kong SAR, India, Korea, and Taiwan — exclusive of Japan. Ricky will manage Zoom’s APAC business with supervision and alignment across all cross-functional roles.

Kapur comes to Zoom after five and a half years at Microsoft, where he was most recently Vice President of Sales and Marketing Operations for APAC. At Microsoft, he managed all segments, from SMB, Majors through Enterprise, and led a cross-functional team of sales, marketing, partner, and customer success professionals. Zoom is positioned for continued growth in APAC, and to capitalize on these new opportunities, it has expanded its leadership to lead the company through its next phase of expansion in the region.

“Zoom has scaled its operations and business impressively across APAC markets, announcing a Technology Center in India and a Research and Development Center in Singapore within the past year,” said Ricky Kapur, Head of APAC at Zoom. “I am excited to join a company that continues to redefine the way organizations and individuals connect, from breaking barriers for education and healthcare with virtual-learning and telehealth to becoming critical technology for enterprises as they quickly evolved and adapted to a hybrid working model.”

“We are thrilled to have Ricky Kapur lead our go-to-market strategy for all of APAC, a region where we are seeing accelerated growth,” said Abe Smith, Head of International at Zoom. “APAC is a critical region for Zoom, as we invest in infrastructure and expand the presence of our sales, marketing, and research and development teams to best enable organizations of all sizes with seamless and reliable video communications.”

About Ricky Kapur

Ricky Kapur is Head of APAC for Zoom, bringing over 25 years of experience to his role. Prior to joining Zoom, Kapur was Vice President of Sales and Marketing Operations at Microsoft APAC. In his role, he managed all segments, from SMB and Majors up to Enterprise and led a cross-functional team of Sales, Marketing, Partner and Customer Success and Operations professionals. Before joining Microsoft, Kapur served as Managing Director at Google where he was responsible for overseeing growth of Google Cloud Platform across APJ. Prior to that, Kapur held the position of Vice President, ASEAN Technology Sales at Oracle. He also worked at Siebel Systems, Unica Corporation, and Chordiant Software. Kapur is a chartered accountant from the Institute of Chartered Accountants in India and holds an MBA from the University of Melbourne.

About Zoom

Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for individuals, small businesses, and large enterprises alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

In Partnership with Zoom, Zendesk is Announcing the Forthcoming Zendesk for Zoom Zapp

With the Zapp, companies can use Zendesk to increase agent efficiency and improve customer relationships with face to face conversations directly inside Zoom meetings. This delivers more responsive experiences with efficient conversations between customers and team members.

Companies can:

1. Create, manage, and solve their tickets with customers without leaving Zoom
2. Collaborate with team members to review, update, and respond to customer service tickets together

An example might be, an agent and customer connect via Zoom. Instead of leaving Zoom to track in Zendesk Support, the agent can create a ticket directly in a sidebar with the Zendesk interface that can only be seen by the agent. The full Zoom experience, including video conferencing and screen sharing can be leveraged to help facilitate the experience.

Later, an agent wants to connect with a colleague on Zoom to discuss progress on the ticket, and they can do so directly in their meeting without having to go back and forth between their Zoom meeting and the Zendesk interface.

Pandemic Drives Zoom to Make Profit of $27 Mn Up from Just $198K A Year Ago

Zoom Video Communications is rapidly emerging as the latest internet gold mine as millions of people flock to its conferencing service to see colleagues, friends and family while tethered to their homes during the pandemic.

Tuesday's release of the once-obscure company's financial results for the February-April period provided a window into the astronomical growth that has turned it into a Wall Street star.

Zoom's revenue for its fiscal first-quarter more than doubled from the same time last year to $328 million, resulting a profit of $27 million — up from just $198,000 a year ago.

The numbers exceeded analysts' already heightened expectations, providing another lift to a rocketing stock that has more than tripled in price so far this year. After a big run-up leading up to Tuesday's highly anticipated announcement, Zoom's stock edged up another 3.5% in extended trading.

The surge has left Zoom with a market value of about $59 billion — greater than the combined market values of four largest U.S. airlines, which have seen their businesses hammered by the coronavirus outbreak that has dramatically curtailed travel.

"We were humbled by the accelerated adoption of the Zoom platform around the globe,” said CEO Eric Yuan, who co-founded the company nine years ago.

Zoom's boom has come despite privacy problems that enabled outsiders to make uninvited — and sometimes crude — appearances during other people's video conferences.

The concerns prompted some schools to stop using Zoom for online classes that have become widespread since February, although the company's efforts to introduce more security protection has brought some back to the service. More than 100,000 schools worldwide are now using Zoom for online classes, according to the company.

But the once-weak privacy controls also helped make Zoom extremely easy to use, one of the reasons it became such a popular way to hold online classes, business meetings and virtual cocktail hours after most of the U.S. began ordering people to stay at home in effort to reduce the spread of the novel coronavirus that causes COVID-19.

Zoom also offers a free version of its service, another factor in its popularity at a time when about 40 million people in the U.S. have lost their jobs since mid-March, raising the specter of the worst economic downturn since the Great Depression ended in the 1930s.

The San Jose, California, company has always made most of its money from companies that subscribe to a more sophisticated version of its service that traditionally has been used for business meetings among employees working in offices far apart from each other.

But the pandemic-driven shutdown turned Zoom into a tool for employees who once worked alongside each other, but have been doing their jobs from home during the past few months.

Zoom ended April with 265,400 corporate customers with at least 10 employees, more than quadrupling from the same time last year. (AP)