Tata Power Deploys Salesforce Agentforce to Revolutionize Renewable Energy Operations

Tata Power, one of India’s largest vertically integrated power companies, today announced its collaboration with Salesforce, the world’s #1 AI CRM*, to digitally transform its rapidly expanding rooftop solar (RTS), EV charging, and smart home solutions businesses. The collaboration reinforces Tata Power’s long-term clean energy roadmap aligned with India’s net-zero ambitions by establishing a secure, intelligent, and fully integrated clean energy ecosystem powered by AI, automation, and data-driven insights. The platform will enable scalable growth, deeper partner and customer engagement, and operational excellence across the renewable energy value chain.

As part of this transformation, Tata Power has deployed Agentforce Sales, Agentforce Service, and Agentforce Marketing across its renewable energy subsidiary, Tata Power Renewable Energy Limited (TPREL). The Salesforce platform powers intelligent, AI-enabled workflows that enhance visibility, accelerate decision-making, and create seamless omnichannel experiences—driving efficiency, agility, and service leadership at scale.

Agentforce Sales and Agentforce Service form the foundation of Tata Power’s best-in-class omnichannel engagement model. Salesforce serves as a strategic digital backbone for Tata Power’s high-growth renewable energy businesses. The platform enables end-to-end digitisation of partners and customer journeys, delivering streamlined lead management, inventory visibility, process automation, and real-time performance tracking. This ensures enhanced transparency, operational efficiency, and a superior customer experience across touchpoints.

Additionally, Tata Power has developed a proprietary deep learning and agentic intelligence layer built on top of Salesforce to enable a zero-touch quality and safety validation process. This digital capability facilitates instant on-site verification and automated warranty generation, reinforcing Tata Power’s commitment to quality assurance and delivery excellence under its Solaroof offerings.

Driven by strong policy momentum under the Pradhan Mantri Surya Ghar Yojana, Tata Power’s residential rooftop solar segment has delivered over 200% growth across the past two financial years. Overall, the Company’s solar portfolio has achieved a fivefold increase in revenues between FY2020 and FY2025, reflecting accelerated market adoption, digital-led execution excellence, and expanding customer trust across segments.

Looking ahead, Tata Power and Salesforce will collaborate to co-innovate high-impact, agentic AI-led workflows designed to transform omnichannel customer and partner contact centre operations - driving faster resolution, proactive service, and predictive engagement.

Dr Praveer Sinha, CEO and MD Tata Power said, “Tata Power is leading India’s green energy transition by scaling rooftop solar nationwide, expanding EV charging infrastructure, and advancing intelligent energy management solutions. As we accelerate this growth, digital capability is a critical enabler of scale, speed, and customer trust. Leveraging Salesforce’s AI-powered platform, we are transforming customer and partner journeys with greater transparency and agility, while strengthening operational excellence. Together, we are building a future-ready clean energy ecosystem that advances India’s net-zero ambitions.”

Arundhati Bhattacharya, President & CEO at Salesforce - South Asia, said, "The path to a sustainable future is being paved by visionary enterprises that are embedding intelligence, agility, and customer-centricity into the core of their operations. Tata Power’s digital-first approach to accelerating India’s green energy mission exemplifies how technology can be a powerful catalyst for national transformation. At Salesforce, we are proud to partner with Tata Power in building a future-ready energy ecosystem—one that harnesses the power of data, AI, and automation to drive scalable impact, inclusive growth, and long-term climate resilience.”

Tata Chemicals Launches ChemForce™, a Salesforce-Powered CRM to Transform Customer Experience

Tata Chemicals Limited today announced the launch of ChemForce™, a new Customer Relationship Management (CRM) platform designed to transform the way the company engages with customers and manages relationships across India. ChemForce™, powered by Salesforce Manufacturing Cloud, brings together sales and customer data on a unified platform to enhance transparency, responsiveness, and efficiency, while empowering sales teams to focus on delivering greater customer value.

The launch marks a significant milestone in Tata Chemicals’ digital journey, aimed at strengthen customer relationships by helping to ensure every interaction is consistent, responsive, and fully tracked. By creating a single source of sales and customer data, the company will drive more transparency and efficiency worldwide, freeing up sales teams to focus on customer value rather than manual processes.

Salesforce Manufacturing Cloud is set to modernize Tata Chemicals' operations, offering a specialized solution for the industry's unique needs. By leveraging contextualized data, AI, and analytics across the entire value chain, Tata Chemicals can deliver a distinctive experience to its customers and distributors, supported by valuable insights.

Comments on the News

Commenting about the initiative, Mr Subodh Srivastav, CMO, Tata Chemicals, said, “With this launch, Tata Chemicals is taking a strategic leap forward in our digital transformation journey. By integrating comprehensive customer and sales data onto a unified platform, we will enhance our ability to deliver consistent, timely, and personalised engagement. This will be crucial in driving sustainable growth by enabling data-driven decision-making and fostering stronger customer relationships across our global operations.”

Vikrant Deoras, Chief Information & Digital Officer, Tata Chemicals, said: “The launch represents a crucial step in our digital transformation journey. By implementing core enterprise applications such as this, we are not only enhancing transparency and consistency in customer engagement today but also building a strong digital backbone for tomorrow. It will enable us to harness the power of data and AI, driving smarter decisions and creating a truly connected, customer-centric organisation.”

Mankiran Chowhan, Managing Director - Sales, Salesforce India, said, “Our partnership with an industry pioneer like Tata Chemicals goes beyond technology; it's about co-creating the future of customer and distributor engagement. Tata Chemicals is building a truly connected ecosystem, turning every interaction from a simple transaction into an intelligent and distinctive experience with Salesforce’s AI-driven platform. This deepens relationships across their entire value chain and sets a new benchmark for excellence, turning their network into a powerful engine for sustainable growth."

Manu Singla, Partner, Deloitte India, also said about the initiative that, “We are proud to partner with Tata Chemicals on the design and implementation of ChemForce™, a platform that reimagines how customer relationships are built and sustained in a digital-first world. It directly addresses the challenges of fragmented customer data and manual sales processes by enhancing transparency and decision-making, and empowering sales teams to deliver greater customer value. This collaboration reflects Deloitte’s commitment to enabling large enterprises to embed digitization at the core of their business, laying the foundation for future innovations including AI-driven customer insights and personalization at scale.”

The new platform will significantly improve customer experience by enabling faster responses, better follow-ups, and a personalized engagement journey. It will boost sales processes, allowing for smarter and quicker decision-making. The platform will empower teams with real-time data, actionable insights, and seamless collaboration across functions and regions. By creating a single source of truth for customer and sales information, thereby reducing duplication and increasing operational efficiency.

ChemForce™ will be used by Tata Chemicals’ sales teams across its operations in India. Over time, the platform will also evolve to integrate with other functions as well as customers and distributors, further strengthening customer centricity.

NTT DATA Acquires EXAH to Expand Salesforce and AI Capabilities Across MEA

NTT DATA, a global leader in digital business and technology services, today announced its acquisition of EXAH, a leading Salesforce Consulting Partner and AI implementation specialist. This strategic move is set to deliver an end-to-end Salesforce and AI delivery experience to customers across the Middle East and Africa (MEA) region, enhancing NTT DATA's local expertise with EXAH's deep technical skills and proven record of customer-focused Salesforce delivery.

Salesforce plays a key role in NTT DATA’s growth strategy, providing a unified view of customer data that enables personalized experiences and efficient service delivery. AI-powered insights further enhance operations by automating workflows, predicting customer behavior, and supporting smarter decision-making. The acquisition of EXAH strengthens NTT DATA’s commitment to expanding its cloud-based customer engagement capabilities within the Salesforce ecosystem across the MEA region.

With over 20 years of partnership and more than 3,500 Salesforce projects worldwide, NTT DATA’s expertise is recognized through four consecutive Salesforce Partner Innovation Awards. This acquisition marks a strategic step toward delivering locally relevant solutions and reinforcing market leadership.

Alan Turnley-Jones, CEO of NTT DATA in Middle East and Africa, said, "EXAH’s team of experts and their strong reputation within the Salesforce partner ecosystem make them an ideal addition to NTT DATA. This acquisition allows us to provide greater value to our clients by combining EXAH’s expertise with NTT DATA’s global capabilities and strategic partnerships. Together, we are committed to meeting our clients’ needs with innovative solutions that enhance customer engagement and drive business growth.”

"Delivering exceptional customer value through innovation is our founding principle, and we’re proud to join NTT DATA’s global team to drive ever-growing value for our clients and partners across the African market and beyond," said Tiaan le Roux, Managing Director of EXAH.

Turnley-Jones continued, "Integration is everything in today’s technology landscape. In 2023, our acquisition of Apisero, a global MuleSoft consulting firm, aimed to strengthen our ability to connect clients' technology across voice, digital, and CRM channels, including Amazon Connect. With EXAH, we deepen our Salesforce expertise across all stages - from integration to post-implementation support - ensuring local expertise is always on hand for our clients."

Adding EXAH to the NTT DATA family also creates new opportunities for career growth and skill diversification within NTT DATA, especially in Salesforce and related technologies. This acquisition aligns with NTT DATA's strategic focus on customer engagement, identifying market needs, and fostering local skills development. As part of this commitment, NTT DATA has recently launched a young talent program to build grassroots Salesforce skills and mentor the next generation of experts.

With EXAH, NTT DATA is poised to bring even more robust solutions to its clients across the MEA region, combining global experience with in-country expertise for unparalleled customer service and engagement.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Visit us at nttdata.com

Accenture Launches Data & AI Powered Personalized Experiences on Salesforce

Accenture, on Tuesday, announced the launch of a new solution that leverages data and artificial intelligence (AI) to help organizations personalize experiences on Salesforce. This solution aims to provide a 360-degree view of customers, enabling tailored experiences across various channels. By using real-time data and AI-driven insights, companies can stay competitive, unlock incremental value, and grow customer loyalty.

One notable implementation is with the Queensland University of Technology (QUT), which is using this solution to transform student experiences. By breaking down data silos and integrating information from disparate sources, QUT is able to offer more personalized and efficient interactions for Students.

This initiative is part of a broader collaboration between Accenture and Salesforce, focusing on generative AI capabilities across functions like marketing, sales, service, and commerce.

Accenture and Salesforce have a long-standing partnership focused on leveraging AI and data to transform customer experiences and drive business growth.

Last November, Accenture and Salesforce expanded their collaboration to help life sciences companies create differentiation using data and AI. This includes developing new solutions and use cases for Salesforce Life Sciences Cloud, leveraging Salesforce Data Cloud and Einstein AI to enhance productivity and transform healthcare professional and patient experiences.

In May 2023, Accenture and Salesforce announced a collaboration to accelerate the deployment of generative AI for Customer Relationship Management (CRM). They aim to create an acceleration hub for generative AI, helping organizations scale Einstein GPT, Salesforce’s generative AI for CRM. This initiative is designed to increase employee productivity and transform customer interactions.

Moving forward with personalized experiences, an Accenture research said that 95% of both B2C and B2B C-suite executives believe their customers are changing faster than they can change their businesses.

Accenture is teaming with Queensland University of Technology (QUT) to drive personalized experiences with Salesforce. QUT is reinventing how they communicate with, engage, support, attract and retain students throughout their higher education journey—from their initial interest to study, through to accessing relevant, just-in-time professional education post degree.

As an early adopter of AI, and one of the first in the sector to use Data Cloud and Salesforce Platform for customer service, the QUT is breaking down data silos to bring information from disparate sources together on a single, AI-powered platform. This provides more personalized and efficient experiences to tens of thousands of student interactions each year. As a result, the university expects to lower the cost to serve, improve first response resolution, and increase organizational effectiveness.

Accenture's solution for personalizing experiences on Salesforce using data and AI includes several key elements:

1. 360-Degree Customer View: By integrating data from various sources, organizations can gain a comprehensive view of each customer, enabling more personalized interactions.

2. Real-Time Data Utilization: Leveraging real-time data allows for timely and relevant customer engagements, enhancing the overall experience.

3. AI-Driven Insights: AI algorithms analyze customer data to provide actionable insights, helping businesses tailor their marketing, sales, and service strategies.

4. Omni-Channel Personalization: Ensures consistent and personalized customer experiences across all channels, including web, mobile, social media, and in-person interactions.

5. Enhanced Customer Loyalty: By delivering personalized and meaningful experiences, organizations can build stronger relationships with their customers, leading to increased loyalty and retention.

These elements work together to help organizations stay competitive and deliver exceptional customer experiences.

Salesforce Acquires 4-Yrs-Old Voice AI Startup Tenyx

Salesforce has signed a definitive agreement to acquire Tenyx, a mere four years old startup specializing in AI-powered voice agents.

Headquartered in Los Altos, California, United States, Tenyx was founded in 2020, making it a relatively young company in the AI-powered voice agent space.

This acquisition aims to enhance Salesforce's AI-driven customer service offerings by integrating Tenyx's innovative voice AI solutions into Salesforce's Service Cloud.

The deal is expected to close in the third quarter of Salesforce's fiscal year 2025, ending October 31, 2024.

Post acquisition, Tenyx will extend Salesforce’s existing autonomous agent capabilities for Agentforce Service Agent by integrating Tenyx’s innovative voice AI solutions, specifically tailored for service use cases.

Tenyx’s co-founders, Itamar Arel, CEO, and Adam Earle, CTO and team will join Salesforce, helping to build the future of Salesforce’s Agent offerings, upon the close of the acquisition. The integration of Tenyx’s deep knowledge of voice AI with Salesforce Service Cloud positions Salesforce to set new standards in customer experience.

This move underscores Salesforce's commitment to revolutionizing customer service through advanced AI technologies.

Tenyx stands out in the voice AI industry due to several key factors. The startup leverages cutting-edge NLP techniques to create highly accurate and context-aware voice agents.

Unlike many voice AI startups that target a broad range of applications, Tenyx specializes in enhancing customer service interactions, making their solutions particularly effective in this domain.

Tenyx's voice agents not only ęthandle customer interactions but also provide valuable insights and analytics to help businesses improve their service strategies.

In addition to the recent acquisition of Tenyx, Salesforce has made several notable acquisitions recently. Last month, Salesforce acquired PredictSpring, which provides store associate apps for offline businesses.

Besides, in December 2020 Salesforce acquired slack for $27.7 billion, Slack is a collaboration hub that integrates with Salesforce to enhance productivity.

Salesforce Acquires PredictSpring, a Retail Cloud-PoS Software Vendor

Salesforce has signed a definitive agreement to acquire PredictSpring, a modern retail Point-of-Sale (POS) software vendor. PredictSpring's software is built natively in the cloud.

Once the transaction is complete, PredictSpring will enhance Salesforce's capabilities by providing a unified omnichannel platform that spans both digital and physical channels. This move aligns with the growing demand for seamless retail experiences that blend online and in-store shopping.

PredictSpring’s Cloud POS solutions enable store associates to engage shoppers and complete transactions from anywhere in the store via a mobile device. In addition to Cloud POS, the store solutions include Clienteling, Endless Aisle, Store Fulfillment, and Store Operations capabilities that empower store associates and streamline and personalize the shopping experience across physical and digital touchpoints.

PredictSpring is an existing Salesforce ecosystem partner with several strategic retail customers and is already integrated with Commerce Cloud and Service Cloud.

Besides this acquisition, Salesforce completed its acquisition of Spiff on February 1, 2024. Spiff provides intuitive incentive compensation management (ICM) software, combining a low-code UI, spreadsheet familiarity, and a powerful processing engine for commissions automation at scale. Spiff's addition enhances Salesforce's Sales Performance Management solutions, empowering organizations to align compensation plans with strategic outcomes.

This year in May, Salesforce acquired Israeli startup Bonobo AI for $45 million. This acquisition enables Salesforce to glean insights from text, support calls, and other communication methods, benefiting organizations worldwide.

Additionally, Salesforce has been in talks to acquire Informatica, a mega-data deal that could have significant implications.

Salesforce Announces Its Groundbreaking 1st Fully Autonomous AI Agent

Salesforce has just unveiled the Einstein Service Agent, their groundbreaking fully autonomous AI agent designed to revolutionize customer service interactions. The CRM software company claims that Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without preprogrammed scenarios, helping make customer service far more efficient. 

1. Dynamic Understanding:

Unlike traditional chatbots — which can only handle specific queries that have been explicitly programmed into their system and don’t understand context or nuance — Einstein Service Agent is intelligent and dynamic.

Built on the Einstein 1 Platform, Einstein Service Agent interacts with large language models (LLMs) by analyzing the full context of the customer’s message and then autonomously determining the next actions to take. It analyzes the full context of customer messages, understanding nuances and context.

2. Generative AI Responses:

Built on the Einstein 1 Platform, it generates conversational responses using generative AI. These responses are grounded in a company's trusted business data, including Salesforce CRM data — tailored to a company’s brand voice, tone, and guidelines with a few clicks.

For service organizations, this means they can offload a large number of tedious inquiries that bog down their productivity so they can focus on tasks that require a human touch.

3. Efficiency and Availability:

Einstein Service Agent operates 24/7 across self-service portals and messaging channels. It offloads tedious inquiries, allowing human agents to focus on tasks requiring a personal touch.

4. Clear Guardrails:

Companies can define privacy and security guardrails using the Einstein 1 Platform, which leverages the Einstein Trust Layer to perform functions like masking personally identifiable information (PII) and defining clear parameters and guardrails for Einstein Service Agent to follow.

5. Cross-channel and multimodal innovation:

Einstein Service Agent can assist customers anytime across self-service portals and messaging channels, like WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS. Because Einstein Service Agent understands text, images, video, and audio, customers can send photos when their issue is too difficult to explain in words.

For complex issues, the new AI agent seamlessly hands off to human agents.

Currently in pilot, Einstein Service Agent will be generally available later this year, transforming how service teams operate and enhancing customer experience. 

Salesforce's New Revenue Lifecycle Management Allows Businesses to Scale, Automate the Entire Quote-To-Cash Sales Process

Salesforce has recently announced new capabilities for Revenue Lifecycle Management that can significantly enhance the quote-to-cash sales process.

Revenue Lifecycle Management is for direct sales users who require quoting. In addition, it is for users who manage and administer the Revenue Lifecycle Management environment, including building products and defining pricing.

A flexible metadata model allows businesses to deploy the precise product capabilities they need, empowering them to automate processes anywhere they transact, including third-party integrations. Capabilities include Product Catalog Management, Price Management, Transaction Management & CPQ, Contract Lifecycle Management, and Dynamic Revenue Orchestration.

Enhancing Salesforce’s quote-to-cash portfolio, which includes Salesforce CPQ and Salesforce Billing, this full-lifecycle solution offers numerous capabilities, including:

• Unified Platform: Businesses can now scale and automate the entire quote-to-cash process, from quoting and contracting to fulfilling orders, all on a unified platform. This platform integrates sales, finance, and legal teams.
• AI Integration: Salesforce's Einstein AI capabilities play a crucial role in automating processes and guiding quoting decisions throughout the revenue lifecycle. For instance, Contracts AI uses generative AI to recommend the right contract clauses, speeding up contract cycles and improving accuracy.
• Omni-Channel Selling: Through a unified product catalog, businesses can sell via direct sellers, partner channels, or self-service channels (such as storefronts and in-app user flows). Modular features empower seamless buying experiences across any channel and Salesforce application.
• Monetization Flexibility: As products-as-a-service become more common, subscription management functionality automates processes from amendment to renewal, ensuring a smooth experience for both customers and sales teams.

In summary, Salesforce's Revenue Lifecycle Management aims to transform seller experiences and monetization strategies, making them deployable across direct, indirect, and self-service channels.

Salesforce to Build Its 1st AI Center Building worth $4 Billion in London

Salesforce has recently announced that it has chosen London as the location for its first AI Center, which is part of a significant $4 billion investment in the UK's AI economy. The AI Center will be situated in London's Blue Fin building and aims to foster collaboration among industry experts, partners, and customers to advance AI innovation.

This move also includes a commitment to upskilling opportunities, with Salesforce Ventures investing over $200 million in UK companies like ElevenLabs, the text-to-speech and AI voice generator, and AutoGenAI, the world’s leading AI bid writing engine.

The opening of this AI Center is a strong indication of Salesforce's confidence in the UK as a global technology hub and its potential for major growth in the AI sector. The UK AI market is expected to reach over $1 trillion by 2035, and Salesforce's investment is poised to play a significant role in realizing this opportunity.

The center is set to officially open on June 18, 2024, and will support the creation of 500,000 AI-related jobs in the UK.

This strategic decision aligns with Salesforce's vision of AI as a transformative technology and their dedication to ensuring it serves as a force for good. It's a clear message to customers and partners that Salesforce is deeply committed to working closely together to harness the benefits of AI.

In addition, Salesforce continues to provide further upskilling opportunities through Trailhead, the company’s free online learning platform. To date, Trailhead has helped more than 7 million people build their skills and prepare for the future of work with AI. In the UK alone, users have earned 2.9 million badges on Trailhead from having completed learning modules and projects.

"AI has the potential to drive major growth for UK businesses – with the UK AI market predicted to reach over $1 trillion by 2035", said Zahra Bahrololoumi, CEO, Salesforce UKI.

The UK's AI sector is attracting significant investment from a variety of companies. Google, Amazon, and Microsoft are continually investing in AI technologies and have a strong presence in the UK's AI market. BrainPool AI, a company that provides AI consultancy and helps clients build custom AI solutions. Graphcore has secured a substantial amount of investment and is known for developing software to power driverless vehicles.

Moreover, SFC Capital known for leading in terms of UK equity deals in AI, participating in numerous deals since 2013. Mercia Asset Management Invests outside London, often partnering with universities to support AI spinous.

These companies, among others, are contributing to the UK's position as a hub for AI innovation and development. The sector is seeing growth across various industries, including cybersecurity, healthcare automation, chatbots, and self-driving cars, reflecting the diverse applications of AI technology.

Salesforce Q1 Fiscal 2025 Results: Revenue of $9.13 Bn; To Pay $0.4 Bn in Dividend to Stockholders

Salesforce has announced its first quarter fiscal 2025 results, which ended on April 30, 2024.

Salesforce's CEO, Marc Benioff, expressed optimism about the company's position in the AI CRM market and its potential to help companies connect with their customers through AI over the next decade. Amy Weaver, President and CFO of Salesforce, highlighted the company's disciplined profitable growth and significant progress in their capital return program.

Key highlights —

First Quarter Revenue: $9.13 Billion, an increase of 11% Year-Over-Year (Y/Y), and also up 11% in Constant Currency (CC).

Subscription & Support Revenue: $8.59 Billion, up 12% Y/Y.

GAAP Operating Margin: 18.7%, and non-GAAP Operating Margin: 32.1%.

Current Remaining Performance Obligation: $26.4 Billion, up 10% Y/Y, and also up 10% in CC.

Operating Cash Flow: $6.25 Billion, up 39% Y/Y, and Free Cash Flow: $6.08 Billion, up 43% Y/Y.

The company returned $2.2 Billion in share repurchases and $0.4 Billion in dividend payments to stockholders.

For the upcoming second quarter of fiscal year 2025, Salesforce has initiated revenue guidance of $9.20 Billion to $9.25 Billion, which would represent a 7% - 8% Y/Y growth.

The full year FY25 revenue guidance remains at $37.7 Billion to $38.0 Billion, indicating an 8% - 9% Y/Y growth. However, the full year FY25 Subscription & Support Revenue Growth Guidance has been slightly lowered to just below 10% Y/Y.

The backbone of Salesforce's income is its subscription- based model, which provides a consistent and predictable revenue stream. This model supports ongoing innovation and value delivery to users.

These factors combined have contributed to Salesforce's robust financial performance and its ability to maintain a trajectory of growth.

For more detailed information, you can refer to the full earnings call transcript or the official press release.

Mastercard and Salesforce Announce New Integration to Speed Up Resolution of Transaction Disputes

Mastercard and Salesforce have recently partnered to enhance trust across the ecosystem by addressing transaction disputes more efficiently. As consumers seek easier and safer shopping experiences, this integration aims to speed up the resolution of transaction disputes and reduce associated costs.

 

Image ~ Salesforce.com

Disputes and chargebacks, where consumers notice unrecognized transactions and request chargebacks from their banks, pose a significant challenge to the payments industry. Projections suggest that by 2026 there could be 337 million chargebacks annually, an increase of 42% from 2023 levels.

The integration will streamline the way issuers, like banks and other financial institutions, view and manage transaction data, such as disputes and decisions. It will enable a quicker, more efficient and transparent response to dispute inquiries.

The partnership will integrate Salesforce’s Financial Services Cloud (FSC) with Mastercard's dispute resolution services, providing a powerful one-stop-shop for intake, managing disputes, reporting and preventing chargebacks.

Mastercard’s services include Ethoca Alerts, which provides near real-time notifications when a financial institution raises a chargeback and Ethoca Consumer Clarity, enabling the provision of rich merchant and purchase insights to issuer back-office teams.

Powered by the Einstein Platform, FSC unifies customer relationship management (CRM), AI, merchant and consumer data, development, and security capabilities into a comprehensive platform. Every bank agent and team member working on a dispute gains better visibility from start to finish, leading to an improved customer experience.

Salesforce Launches New Solution that Uses 3rd-Party Data to Power Generative AI and Self-Service Experiences

Salesforce has recently announced the launch of Unified Knowledge, a new solution designed to integrate organizational knowledge resources from various third-party systems into Salesforce. This integration aims to enhance the efficiency of service agents and accelerate the resolution of customer cases.

Coupled with customer data in Salesforce Data Cloud, this aggregated knowledge helps produce accurate, relevant generative AI content for service agents to deliver faster, more personalized customer experiences.

Key features of Unified Knowledge include:

Aggregation of knowledge: It combines Salesforce knowledge articles and resources from third-party sources like SharePoint, Confluence, and Google Drive.

Generative AI content: Coupled with customer data in Salesforce Data Cloud, it helps produce accurate, relevant generative AI content for service agents.

Einstein for Service: Built on the Einstein Trust Layer, it uses AI to improve service team productivity and customer experience.

Knowledge Answers in Bots: It can automatically generate answers to customer inquiries within a bot, based on a company’s complete internal and external knowledge base.

Einstein Copilot for Mobile Workers: This feature allows mobile workers to ask questions and receive instant responses, sourced from the full slate of a company’s organizational knowledge.

Search Answers: It generates answers to both agent and customer questions grounded in a company’s trusted knowledge base and surfaced directly within a customer portal or agent console.

The introduction of Unified Knowledge is significant as it promises to provide the right answers at the right time to agents and AI assistants, thereby delivering faster, more personalized customer experiences¹. It's also available in open beta for Salesforce customers with Service Cloud Unlimited Edition, Einstein 1 Service Edition, or the Knowledge Add-On. The full capabilities of Unified Knowledge, including Knowledge Answers in Bots, will be generally available in June 2024.

LTIMindtree Introduces Composable Storefront Solution on Salesforce for Retailers To Create Customized Shopping Experiences

LTIMindtree has introduced the Composable Storefront Quick Launch solution on Salesforce Commerce Cloud to enable retailers to create customized shopping experiences that align with their business demands and elevate customer interactions in the e-commerce space.

The solution follows a modular, cloud-native, and tech-agnostic approach, allowing businesses to adapt quickly without incurring excessive costs.

It is built using loosely coupled components integrating independent modules like product catalog management and payment processing.

Businesses can efficiently customize and upgrade without system-wide impact.

Out-of-the-Box Capabilities

With over 20 best-in-class UI enhancements and features to kickstart B2C commerce experience in addition to leveraging all out-of-box capabilities including features such as:

• Einstein Product Recommendations (AI)
• Personalization
• Campaign Management
• Wishlist

These capabilities provide a rapid kickstart for e-commerce ventures.

Custom Features

• Enhanced user experience (UX)
• Dynamic Marketing Pages leveraging the Page Designer capability
• Store Locator with Google Maps
• Order History

Benefits

• Accelerate time-to-market by 30% to 40%
• LTIMindtree claims that it boost sales by 10% to 15% within a quarter
• Enable B2C buyers to discover and purchase products easily
• Lay the foundation for growth across channels and geographies

Transitioning from Legacy Platforms

Conventional e-commerce solutions (legacy or monolithic platforms) are slow to update and difficult to customize.

LTIMindtree says that its Composable Storefront allows businesses to prepare for future-oriented actions by maximizing adaptability in their technology stacks.

In summary, this solution empowers retailers to create unique and personalized customer experiences, driving growth and operational efficiency in the digital commerce landscape.

Salesforce Unveils Einstein Copilot, A Conversational and Gen AI Assistant for CRM

• Salesforce’s Einstein Copilot: The Conversational AI Assistant for CRM that Delivers Trusted AI Responses Grounded with Your Company Data
• Einstein Copilot delivers trusted responses because it’s grounded in your company’s unique data and metadata, enabling it to deeply understand your business and customer relationships
• Einstein Copilot is natively embedded across Salesforce applications to deliver a consistent user experience that can answer questions, generate content, and dynamically automate any action to deliver better productivity, deeper customer relationships, and higher margins
• Salesforce customers can access Einstein Copilot by upgrading to Einstein 1 Editions of Salesforce that include Data Cloud, AI, and CRM in a single offering

Salesforce (NYSE: CRM), the #1 AI CRM, has just announced the public beta availability of Einstein Copilot, a new customizable, conversational, and generative AI assistant for CRM.

Unlike other AI assistants or copilots that lack adequate company data to generate useful responses, Einstein Copilot enables Salesforce customers to generate responses using their own private and trusted data, while maintaining strict data governance and without requiring expensive AI model training. As a result, Einstein Copilot can answer questions, summarize content, create new content, interpret complex conversations, and dynamically automate tasks on behalf of a user, all from a single, consistent user experience embedded directly within Salesforce’s #1 AI CRM applications.

This is made possible by combining a conversational UI, a foundational large language model, and trusted company data that enables Salesforce users to tap into the power of generative AI and interact with their applications in entirely new ways.

“AI is the single most important moment in the history of our industry. It will deepen customer relationships, increase productivity and drive higher margins at every company,” said Marc Benioff, Chair & CEO, Salesforce. “Our new Einstein Copilot brings together an amazing intuitive interface for interacting with AI, world-class AI models and above all deep integration of the data and metadata needed to benefit from AI. Einstein Copilot is the only copilot with the ability to truly understand what is going on with your customer relationships.”

Einstein Copilot is the only copilot with the ability to truly understand what is going on with your customer relationships — MARC BENIOFF, CHAIR & CEO, SALESFORCE

86% of IT executives believe that generative AI will have a major impact on their companies, and according to new research from Slack, AI use in the workplace accelerated 24% in the past quarter alone. And, 80% of employees using AI say that it is already improving their productivity. This increased AI adoption indicates that AI is becoming a crucial tool for accomplishing practical business tasks throughout an organization.

How customers can purchase Einstein Copilot:

Customers can tap into the full power of Salesforce with Einstein 1 Editions, simplified technology packages for businesses looking to accelerate growth and speed productivity with the #1 AI CRM. Einstein 1 Editions provide organizations in every industry access to the best of Salesforce technology, including CRM, Einstein Copilot, Data Cloud, Slack, and Tableau in a single offering, helping them transform their business and deliver stronger customer experiences.

Einstein Copilot Capabilities

Grounding prompts in Data Cloud: Einstein Copilot grounds its responses with trusted business data from Data Cloud to provide the necessary context for the highest quality outputs. This allows Einstein Copilot to generate more precise and tailored responses based on trusted company data.

Out-of-the-box “actions”: Einstein Copilot comes with a library of out-of-the-box actions – pre-programmed capabilities, automated responses, or business tasks performed by Einstein Copilot – that the AI can perform for the user when prompted. Actions can be combined to execute dynamic multi-step plans. For example, a customer service agent can ask Einstein Copilot to close a case and open a sales opportunity or sell an add-on, and Einstein Copilot will understand the user’s intent and can execute the task — or tasks — in the flow of the service experience. With Einstein Copilot there are no silos between applications or data.

Customize Einstein Copilot for specific business needs: Einstein Copilot can be customized to accomplish specific sales, service, marketing, commerce, and IT tasks, ensuring company and industry policies are applied. Copilot Builder can create custom actions for Einstein Copilot, Prompt Builder activates custom prompts in the flow of work, and Model Builder uses proprietary AI models to power custom Einstein Copilot functionality.

Reasoning engine to interpret intent and choose the best action: Einstein Copilot’s reasoning engine – the process that interprets and processes information to make informed decisions, solve problems, or generate insights – interacts with an LLM by analyzing the full context of the user’s prompt, determining the actions or series of actions to take, and generating the output. For example, if a sales rep asks Einstein Copilot, “Help me recommend a new product tier to my customer,” Einstein Copilot can determine which products the customer currently has, understand the upgrade options, and transition the customer into a new high-value marketing segment. Finally, Einstein Copilot can update the information across multiple systems with MuleSoft and Salesforce Flow.

Generating trusted responses and actions: Einstein Copilot serves up trusted AI interactions with privacy and security measures provided by the Einstein Trust Layer. The Einstein Trust Layer is part of the Einstein 1 Platform and performs functions like masking personally identifiable information (PII), scoring outputs for toxicity, and helping to protect information from unauthorized access and data breaches through zero-data retention from Salesforce’s LLM partners.

Pricing

Customers can access Einstein Copilot by purchasing Einstein 1 Editions or by adding it on to Enterprise or Unlimited Editions. Detailed pricing information is available here.

Global availability

• Einstein Copilot is available in beta globally for Sales Cloud and Service Cloud, with Commerce Cloud and Marketing Cloud available later in 2024.
• Einstein Copilot currently supports data residency in the United States and the English language.
• Einstein Copilot for Tableau will be launching later this year in H2. Currently Tableau supports generative AI capabilities with Tableau Pulse and Tableau Copilot (now in Beta).

Sample Use Cases

Einstein Copilot revolutionizes how teams and industries use AI to enhance productivity and personalization, conveniently within their flow of work. Using natural language prompts, salespeople can accelerate deal closures by summarizing records or generating customized communications to provide more personalized client engagement. Customer service and field service agents can streamline case resolution and boost customer satisfaction by surfacing relevant answers, offers, and data from disparate systems. Financial service companies can simplify client onboarding and craft personalized financial plans by automating data collection and analysis, enabling advisors to dedicate more time to client relationships and strategic advice.

Salesforce Rolls Out 'Slack AI', An Intuitive Generative AI Available Natively in Slack

AI-powered search, channel recaps, and thread summaries surface and prioritize what employees need to know so they can stay on top of their work day

Customers can save an average of 97 minutes per week using Slack AI features

Thousands of users from companies like SpotOn, Uber, and Anthropic participated in the Slack AI pilot

Partner ecosystem brings more AI-powered apps directly into Slack

Salesforce, on Wednesday, announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature. These capabilities will enable customers to find answers, distill knowledge, and spark ideas faster.

Why it matters: Nearly half of digital workers struggle to find the information they need to efficiently do their jobs, according to Gartner. This, paired with an increasing number of tools and ways to exchange ideas, adds to workers’ cognitive load and makes it difficult to catch up quickly and feel on top of the work day. AI holds enormous potential to make internal knowledge more contextual, relevant, and easier to find and prioritize.

In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity, Denise Dresser, CEO of Slack.

The Slack CEO perspective: “For the past decade, Slack has revolutionized the way we work, bringing people, apps, and systems together in one place,” said Denise Dresser, CEO of Slack. “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”

Innovation in action: Starting today, Slack AI’s search and summarization capabilities can help customers easily find and consume large volumes of information quickly. These features are trustworthy, easy to use, and require no training. Users initiate them through guided, contextual interactions, ensuring they don’t have to learn brand new skills to enjoy the benefits. And each output is secure, cited, and personalized to the user. With Slack AI, customers can access:

AI-powered search that delivers personalized, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.

Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarize the last seven days, or set a custom date range to summarize. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.

Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarize key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.

Sales spotlight: Sales teams are under pressure to streamline their operations and maximize team effectiveness. With Slack AI, sales reps can:

• Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
• Summarize an account channel and get the context they need to prepare for a customer meeting more effectively.
• Generate key takeaways from a long discussion about deal progress to help keep the team on track.

Engineering spotlight: The incident management process can be time-consuming and complex. With Slack AI, engineering teams can:

• Find answers in past incident channels to uncover potential solutions and apply learnings.
• Get the right information they need so they can quickly get situated and jump in to help find a resolution.
• Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.

Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.

• Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
• Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organization’s use. Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
• Slack AI does not use customer data for LLM training purposes.

The future of native generative AI in Slack: More features that help users summarize and prioritize information are on the horizon. Soon, Slack AI will create digests summarizing key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.

These new search and summarization features are just the beginning of how Slack will enable people to work smarter and faster. In the future, Slack will be the command center for work and the conversational interface for generative AI.

Slack’s AI-ready platform: In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. Available today, upgraded AI-powered apps from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarize Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.

Pricing and availability:

• Slack AI is available now as a paid add-on for Slack Enterprise plans.
• Slack AI is available now in U.S. and UK English only.
• Additional Slack plans and language support are coming soon.
• AI-powered partner apps are available now in the Slack App Directory.

Learn more:

• Get access to Slack AILearn more about Slack AI
• Explore AI-powered partner apps in Slack

Salesforce To Acquire Spiff, An Automated Sales Commission Software

Salesforce, on Tuesday, announced that it has signed a definitive agreement to acquire Spiff, a provider of a new class of incentive compensation management (ICM) software that combines an intuitive low-code UI, the familiarity of a spreadsheet, and a powerful processing engine to drive commissions automation at scale.

The acquisition is expected to close in the first quarter of Salesforce’s fiscal year 2025, subject to customary closing conditions.

After the acquisition closes, the Spiff organization will join Sales Cloud, working to enhance Salesforce’s Sales Performance Management solutions by providing customers with a trusted platform to increase visibility, supercharge selling & unlock growth.

“CROs and financial leaders know the importance of compensation in driving rep behavior. The challenge these leaders face is in how to align these compensation plans to desired outcomes – all while navigating data across siloed-point solutions,” says Ketan Karkhanis, EVP & GM, Sales Cloud. “Spiff connects what sellers want – transparent compensation – with what sales leaders want – compensation planning built into CRM that aligns behaviors to strategic outcomes.”

Spiff connects what sellers want – transparent compensation – with what sales leaders want – compensation planning built into CRM that aligns behaviors to strategic outcomes.”, said Ketan. 

The addition of Spiff to Salesforce will empower CROs to better align with financial and sales operations teams to easily self-manage complex incentive compensation plans and understand the factors propelling revenue performance to drive top-line growth.

“I’m excited about the future of Spiff and about what this means for the world of SPM and ICM in general,” says Jeron Paul, CEO of Spiff. “We have always taken pride in Spiff’s pace of innovation and I’m grateful for the opportunity to make an even deeper impact on the space as part of the Salesforce ecosystem.”

Spiff is available on the Salesforce AppExchange and has partnered with Salesforce for years. More than 70 percent of Spiff’s customers use Sales Cloud as their CRM. Spiff is also a Salesforce Ventures portfolio company.

Salesforce looks forward to welcoming the Spiff team to the Salesforce family once the acquisition closes, which is expected to occur in the first quarter of Salesforce’s fiscal year 2025, subject to customary closing conditions.

This transaction does not result in any change to Salesforce’s current financial guidance previously provided on November 29, 2023 and we will not be disclosing any further financial details.

Accenture and Salesforce Collab to Develop AI/Data -powered Life Sciences Cloud

Accenture and Salesforce Collaborate to Help Life Sciences Companies Create Differentiation with Data and AI

To help life sciences companies create sustainable value and drive growth, Accenture (NYSE: ACN) and Salesforce (NYSE: CRM) are investing in the development of Salesforce Life Sciences Cloud including new innovations, assets and accelerators, powered by data and artificial intelligence (AI).

Building on the recently announced Accenture and Salesforce generative AI collaboration, the companies will leverage their joint generative AI acceleration hub to develop new solutions and use cases for Salesforce Life Sciences Cloud. The companies will also use Salesforce Data Cloud and Einstein AI, Salesforce’s AI technology, to help increase productivity and transform healthcare professional and patient experiences.

“The rapid pace of science and technology advancements is making treatment decisions more complex,” said Emma McGuigan, senior managing director and Enterprise & Industry Technologies lead at Accenture. “Data and AI will drive differentiation around how life sciences organizations engage with their customers. Together with Salesforce, we can help organizations establish a digital foundation to support omni-channel experiences across sales, service and marketing with data and intelligence at the core.”

The accelerated adoption of data and analytics capabilities to fuel decisions and operations is a top investment priority for 58% of life sciences companies, according to Accenture Research.

“As we build the next generation Life Sciences Platform, Accenture is partnering with our teams to provide its deep industry expertise," said Amit Khanna, SVP & GM, Health and Life Sciences at Salesforce. “Accenture’s deep understanding of the pharma and medtech spaces and their current work to transform patient experiences will help us create new innovation for life sciences companies and in the new development of Salesforce Life Sciences Cloud.”

Accenture and Salesforce have worked with Cencora (formerly AmerisourceBergen), a global pharmaceutical solutions provider that offers integrated support, including patient services, across the pharmaceutical development and commercialization journey. With Life Sciences Cloud, the companies will help Cencora utilize rich data and insights to modernize patient engagement with a digital-first capability at scale.

“Cencora is committed to leveraging new and emerging technologies, like generative AI, to deliver solutions that reduce potential barriers along the treatment journey and meet the needs of our biopharma partners, healthcare providers and the patients they serve,” said Shannon Coven, senior vice president, Data & Platforms for Global Pharma Services at Cencora. “Together with Accenture and Salesforce, we are harnessing the power of data and AI to help improve outcomes and enhance the patient care experience.”

Together, Accenture and Salesforce have already developed assets and accelerators including:

• A patient services Health Cloud assessment framework, which evaluates legacy pharma patient services solutions to generate insights and a value case for Salesforce Life Sciences Cloud.
• A pharmaceutical Data Cloud and Einstein AI accelerator, which provides a holistic view of provider and patient data, using the power of generative AI. It enables greater impact by suggesting the most important messages to be delivered to the patient during the next interaction.

Accenture will continue to develop complementary tools and methodologies to help clients test and pilot the new capabilities of Salesforce Life Sciences Cloud. 

Tata CLiQ Collaborates with Salesforce to Redefine Customer Experience

A unified customer view is enabling Tata CLiQ to deliver optimal experiences at every customer touchpoint

Salesforce (NYSE: CRM), the global leader in CRM, today announced that Tata CLiQ has leveraged Salesforce Service Cloud, to deliver the right experiences across multiple channels to consumers with contextual, proactive and personalized interactions.

Tata CLiQ aspires to be a leading e-commerce company, offering its customers best in class service for timely deliveries, hassle free returns and more. PwC has been a key partner in the implementation process enabling end-to-end deployment transforming the service experience for Tata CLiQ providing a holistic view of customer information seamlessly.

Tata CLiQ also implemented the Visual Remote Assistant (VRA) which allows the company to deliver the same exceptional support they would deliver in-person, visual guidance, often in real-time. This solution is browser based, allowing employees to seamlessly connect with customers on a live remote support to capture correct images for the return scenarios.

Since implementing Salesforce, service agents have a unified view of the customer which has delivered efficiency with intelligent dashboards and reports assisting teams with data driven decision making. According to Tata CLiQ, agent experience has improved by 30% with the Single Source of Truth. An 8% reduction in Average Handling Time by the resolutions team, improving first time resolution rate by 15%.

Shweta Srivastava, Director - CS and Customer Experience, Tata CLiQ, said, “Customer-centricity is at the heart of everything we do at Tata CLiQ. Salesforce is aligned to our two-pronged functional vision and strategy of delivering best in class customer and advisor experience, thereby ensuring efficient processes, empowered agents, and superior business outcomes.”

Arun Kumar Parameswaran, SVP and Managing Director - Sales & Distribution, Salesforce India, said, “We are thrilled to be a technology enabler and advisor to Tata CLiQ as they further their vision of becoming a leading e-commerce company fueled by growth and personalized experiences.”

Anjumara Syed, Partner, PwC India Salesforce Leader, said, “PwC has played an integral part in designing and implementing a fully integrated, unified Salesforce platform for Tata CLiQ service agents - continuously delivering customer satisfaction and improving agent productivity.”

About Salesforce

Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

About Tata CLiQ

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform operating in categories such as electronics, fashion, jewellery, home, beauty, and luxury. Tata CLiQ has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up, exchange, and returns across 1200+ brands and 1000 stores in 100+ Indian cities and towns. With an obsession for providing customers with a best-in-class shopping experience, we believe in careful brand curation as well as developing and implementing technologies to improve the online experience.

Diabsolut Acquires Foundry52, a World-Class Consulting Firm Specializing in Salesforce Revenue Cloud and FinancialForce Implementations

Combined firms represent Salesforce advanced solutions Powerhouse.

MONTREAL, Feb. 2, 2021 /PRNewswire/ -- Since 2003, Diabsolut, a leading expert in Field Service Management and Salesforce gold consulting partner, has offered innovative cloud solutions to address the business needs of organizations across a wide range of industries throughout North America. Foundry52 offers the expertise to transform revenue processes with Salesforce CRM, CPQ, Billing, Service and FinancialForce ERP.

"Mark and Cheryl have built an excellent organisation with a great team of highly knowledgeable resources focused on customer success. Making every customer a reference has always been a Diabsolut mantra, and we are happy Foundry52 shares this culture with us!" says Elie Hossari, President of Diabsolut. "Our acquisition of Foundry52 will not only accelerate our growth but allow us to expand our Salesforce capabilities, better serve our customers as well as provide opportunities to our resources. We are thrilled to welcome the Foundry 52 team to the Diabsolut Family."

Adding Foundry52 to the Diabsolut Family, along with Diabsolut's recent partnership agreement with ServiceMax, not only reinforces their commitment to Salesforce but extends their offerings to customers to further provide a more complete cloud-based customer 360 experience to ensure they achieve success and deliver exceptional service, by giving them the best tools for the job.

"We are thrilled to be joining forces with Diabsolut. The alignment of our cultures, capabilities, and experiences provides a unique and compelling opportunity for our clients and people and transforms us into a formidable partner in the Salesforce ecosystem," says Mark Anderson, CEO of Foundry52. "With our combined end-to-end Salesforce delivery capabilities, clients can expect a full breadth of solutions from Campaign to Cash including FinancialForce's Professional Services, Supply Chain, Billing and Accounting back-office applications, all built on the Salesforce platform."

Our consulting services:

• Implementations and Integrations
• Development and Support
• Change Management & Training

Our combined expertise:

• Field Service and Asset Management
• CRM / Customer 360 Platform / Communities
• CPQ, Billing and Revenue
• FinancialForce ERP
• Higher education and Not for Profit

ABOUT Foundry 52

Foundry 52 is a world-class consulting firm specializing in billing and revenue implementations on the Salesforce Platform. As a certified consulting partner of Salesforce and FinancialForce, our highly trained and certified consultants will maximize productivity and optimize business processes for our clients.

ABOUT DIABSOLUT

Diabsolut is a Salesforce Gold Consulting Partner with more than 15 years of experience implementing Salesforce, Field Service and Asset Management solutions throughout North America. Diabsolut's team of experts is uniquely positioned to identify and resolve the challenges that many organizations face with rapid time to value results no matter where they are in their transformation journey.

Media Contact Info for more details:

Andy Prince
Chief Innovation Officer, Diabsolut Inc.
T: 514-461-3314 x140 | E: aprince@diabsolut.com

Related Images

diabsolutacquiresfoundry52.png
DiabsolutAcquiresFoundry52
Diabsolut is excited to welcome Foundry52, Revenue Cloud experts, to the family!

Techila Academy launches Free Education Initiative in Salesforce Software and Tools

The global pandemic and lockdown's fatal effect on the economy of our country has been the talk of the hour. Every sector has lived the repercussion of the nation-wide lockdown. Especially, the service sector condition has been out of the woods.

Understanding this need of the hour, Chitiz Agarwal, CEO, Techila Global Services, launched Techila Academy that provides free courses in salesforce software. The Techila Academy was opened with a bid to contributing for the service sector and to train skilled as well as knowledgeable professional in the salesforce domain. Education is something that has a long-term effect on society. Therefore, Mr. Agrawal chose education to bring welfare in the service sector.

The Techila Academy was established on September 5, 2020 (Teacher' Day), which is same day Techila was founded 8 years ago. Speaking about the initiative Mr. Agrawal said,

"Salesforce is an explosive technology and it's training costs around 25-1L or more. This is our way of giving back to society".

Chitiz Agarwal

"Initially, we decided to train 100 students per month but in the first month itself we got 500 plus registration, this boosted our motivation and will to carry out the initiatives," added Mr. Agrawal.

The training program under Techila Academy consists of four sessions viz. Marketing cloud, salesforce admin, salesforce development, and Pardot. In these two months of the training session, students get a detailed exposure of all the topics related to salesforce, which makes them industry ready. There are other webinars too on niche skills like CPQ, Mulesoft, Cloudcraze etc.

Another perk of joining the training program is that it is linked with an internship program. This allows the students to get practical experience and enhance their skill set. Another benefit of taking up the training is a chance to apply the skills and knowledge gained at the program. All the students are also given a mini project in the last month and a test is also conducted at the end of the program. The student's performance eligibility to get the internship certificate.

These training sessions are conducted by Mr. Agrawal himself along with his enthusiastic employees, who have 7-8 years of industry experience and have gratefully volunteered for the initiative.

Techila Academy has trained as good as 500+ candidates in the last two months. It is still growing with a constant strength of students.

Mr. Agrawal holds a lot of expertise in the field of salesforce, he has been associated with Accenture, IBM, and many giant companies. He is a Technical Solution Architect, Developer, and Consultant Based in New York.

He jumped into entrepreneurship eight years ago and since then he has been the maestro in designing, architecting and building Salesforce solutions. His company Techila Global Services gives its clients a seamless solution for sales cloud, service cloud, marketing cloud, and other related products.