​NovelVox Introduces BI-enabled iVision Plus Wallboards and Agent Dashboard for Cisco Webex Contact Centers

Global software product house NovelVox has announced the launch of an intuitively designed iVision Plus Wallboards for the Cisco Webex contact center. The feature-rich Wallboard empowers supervisors and agents with self-management and enables them to take proactive actions to improve contact centers' performance.

NovelVox's collaborative and fully configurable iVision Plus Wallboards and dashboards are now available for Cisco Webex Contact Center. iVision Plus ensures Business Intelligence (BI) powered 360-degree monitoring that helps you to gauge agents' performance and make informed business decisions. NovelVox strives to deliver bespoke contact center solutions to boost agents' productivity and performance.

The BI capabilities of the Cisco Webex CC wallboard turn your complex data into valuable insights for more effective data analysis. The Smart Notification Engine helps you to create instant audio and visual alerts and notifications about threshold breaches through Email, SMS, and MS Teams. With 50+ in-built design templates, you can get a unified view of KPIs to motivate agents to do more and achieve organizational goals, efficiently and effectively.

NovelVox's Webex Wallboard and Agent Dashboard is above par vis-à-vis their competitors owing to its features, such as 50+ visually appealing wallboard templates for a real-time view of agent performance while allowing the agent to work as per their visual comfort. The Drill-down reports extracting specific data from high-level information enables us to make informed decisions. The option to create instant audio and visual alerts about threshold breaches through Email, SMS, and MS Teams make it easy to manoeuvre through the desktop, enabled by an extendable Drag and Drop studio environment. As many as 75+ 3rd party integrations ensure seamless integration with all Webex contact center-powered data, making it one of the most agent friendly solutions.

NovelVox CEO, Amit Gandhi, quoted, "Supervisors cannot harness the agent's strengths due to the inefficiency of the Wallboards. This affects the agent productivity along with contact center performance. Being associated with Cisco for 14 years as a preferred partner, we take a major step forward to align our business strategy with Cisco's product strategy. We are focussed on making all our products compatible with Webex CC. Thus, we have launched Wallboards and Agent Dashboards for Cisco Webex Contact Center with the intent to motivate and engage agents to achieve more. Our fully-configurable and visually appealing iVision Plus Wallboard ensures that agents are always on track with their KPIs without getting bored by dull, plain, and boxy wallboard designs."

NovelVox is a global software company developing flexible contact center agent desktops, wallboards, and contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies that meet the client's requirements and needs. At NovelVox, exceptional attention to detail is given while designing the products to complement various Contact Center applications, including Cisco, Avaya, and Genesys.

For details, please visit: https://www.novelvox.com/

Software Firm NovelVox Introduces 75+ Integration Library for Cisco Webex Contact Centers including Ready Integration with Banking, Credit Unions and Healthcare Core Systems

NovelVox has been known for its extensive integration library that helps connect disparate systems to offer a 360-degree view to agents. The ready integration with 75 third-party business applications empowers contact center agents with a unified agent desktop interface that offers all relevant customer information over one screen. NovelVox integrations are tailored to increase agents' efficiency by saving them from unnecessary screen toggling for fetching data from multiple applications.

The leading contact center solution provider and a proud Cisco Preferred Solution Partner, NovelVox feels delighted to introduce the same set of NextGen contact center integration capabilities to Webex CC. NovelVox integrations will now help the Cisco Finesse customers make a seamless transition to Webex CC without losing any customization or integration that they have built over the years. Besides seamless transition, the powerful integration suite also enables faster adoption of Webex CC through integrated workflows, unified agent desktop interface, and industry-specific optimization.

The key features of NovelVox integrations for Webex CC:

• Seamless transition to Webex CC from Cisco Finesse.
• Unified Agent Desktop Interface offers ready integration with 75+ applications including widely-used CRM, Ticketing, EMR/EHR, Banking systems, and other business applications leveraging open API accessibility.
• Industry-specific optimizations for Banking & Finance, Healthcare, Insurance, Credit Unions, Retail, Telecom, and more.
• Integration with industry's core systems and applications to ensure seamless unification of customer information
• Integration of business workflows to automate tasks and improve productivity
• Drag and drop designer studio for easy customizations

Amit Gandhi, Founder & CEO, NovelVox says, "We are committed to empowering agents with the right tools to enable the delivery of personalized customer experience. We have always been in sync with all technological moves that Cisco makes towards better CX, and that's why we are a proud Cisco Preferred Solution Partner. When Cisco announced the launch of its all-new Cloud Contact Center, we made sure our solutions fit into this new environment. Today, we are delighted to introduce NovelVox's Integration Library to Webex CC. The integration will not only help Cisco Finesse customers with seamless Webex CC transitioning but also accelerate the adoption of this new cloud environment through a smarter agent desktop interface, workflows, and industry-specific optimization, all leading to an optimum agent and customer experience."

About NovelVox:

NovelVox is a global software company that has been developing flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys, and Amazon Connect for over 13 years. NovelVox has an extensive library of Cisco Finesse integrations with over 75+ applications. The Novelvox Cisco Finesse Gadget Designer is the world's only drag and drop Finesse gadget designer, empowering companies to create their perfect agent environments as and when required. With over 200 global deployments across verticals, including banking, telecoms, healthcare, government, education, and retail, NovelVox has the experience to create customized solutions for any industry. NovelVox is a complete solution and digitally ahead contact center solution provider for enhanced agent and customer experience.

For more information, kindly visit: https://www.novelvox.com/