MakeMyTrip Lays off 350 Employees Due to COVID-19 Impact

Online travel firm MakeMyTrip has laid off 350 employees due to the impact of the COVID-19 pandemic on its business.

Most of the fired employees are in international holidays and related line of business, according to sources.

In an email to employees, MakeMyTrip Group Executive Chairman and founder Deep Kalra and Group CEO Rajesh Magow said even as times remain unpredictable, what is evident is that the impact of COVID-19 crisis is going to be long drawn for the company.

It is unclear when travelling will become a way of life, as it was pre-COVID, they added.

"Over the past two months, we have analysed impact closely and have spent considerable time thinking about the path to business recovery. As a result, it's become agonisingly clear that there are certain lines of business that are far deeply affected and will take much longer than the others to recover," they said.

It is evident that the pandemic has changed the context and viability of some of business lines in its current form, the mail said.

"Keeping this in mind we have had to take this sad but inevitable decision of rightsizing our workforce in these businesses," Kalra and Magow said.

When asked about the number of employees that have been impacted, a company spokesperson confirmed that 350 employees have been impacted.

"To compassionately take care of the employees who have been impacted, we have tried to do our best to offer support including Mediclaim coverage for individuals and their families till the end of the year, leave encashment, gratuity, retaining the right to exercise part of RSUs as applicable, retention of company laptops and outplacement support apart from salary payments as per their notice periods," they said.

Kalra and Magow also said that it was undoubtedly the toughest decision, "we have had to take so far and it's the saddest day for us as an organisation". PTI AKT

MakeMyTrip Launches Project to Make an Andaman Island Single-use Plastic Free

MakeMyTrip (NASDAQ: MMYT), India's leading online travel company, launched a responsible tourism project on 18th March 2020, aimed to eliminate single-use plastic from Neil Island, one of the most popular tourist attractions in Andaman Islands. In line with its vision to promote sustainable tourism, MakeMyTrip Foundation has rolled out an integrated program that will not only provide necessary infrastructure and resources but will also help tourists visiting these pristine islands make responsible choices.

With support from the administration, hotel partners and local communities, the 360-degree integrated program will contribute towards maintaining the ecological balance on the Island, most-frequented by Indian tourists. Known for its white sand beaches, magnificent flora and spectacular coral reefs, Neil Island today, faces an environmental threat with accelerated inflow of tourists. The project at Neil Island includes the setting up of convenience facilities at the beach, including showers, toilets, and locker rooms, water ATMs, distribution of reusable bottles to tourists, waste management with manpower allocation, plastic scavenging drives and capacity building initiative with the local tourism community to ensure promotion of green activities.

The Andaman administration has already taken some significant steps to reduce the usage of single-use plastic, including banning of less than two litre plastic bottles. Speaking at the unveiling of facilities at Neil Island, Chetan B Sanghi, Chief Secretary, Anadaman and Nicobar Islands, said,"Tourism is one of the biggest contributors to the economic growth of Andamans and we are confident that environmental initiatives from industry players will help steer tourism growth on a truly sustainable path. MakeMyTrip is making a commendable effort to holistically promote Responsible Tourism in Andamans and we appreciate the endeavour to involve local communities as part of this project."

Deep Kalra, Founder and Group Executive Chairman, MakeMyTrip, said, "Travel is a force for good and we need to ensure it makes net positive contribution to people and places. As a large business that helps millions travel, we also have the responsibility to do our bit to protect the destinations we love and admire for generations to come. We are excited to roll out this ambitious project in Andamans to make a timely start in ensuring that we can help grow tourism responsibly in one of the fastest growing domestic tourism destination in India."

As part of its cleanliness and awareness drive in Andamans, MakeMyTrip Foundation carried out a plastic scavenging drive across different locations like Bharatpur Beach, Laxamanpur Beach, Sitapur Beach and Natural Bridge in Shaheed Dweep and collected over 500 kilograms of waste. The drive was carried out by school children, employees of local hotels, members of MakeMyTrip foundations, panchayat members and the local police.

Last year, as part of its continued commitment to promote responsible travel, MakeMyTrip Foundation successfully supported plantation of one million trees, covering 2,350 hectares of land in Rajasthan's Rajsamand and Udaipur districts. MMT Foundation has also set up eco-cafes in Dras, Kargil in Ladakh. The foundation is running a first-of-its-kind plantation project in partnership with Sonam Wangchuk's Himalayan Institute of Alternatives (HIAL) in Ladakh.

To know more about the foundation and its efforts, please click here https://www.makemytrip.com/csr/mmt_foundation.html#

About MakeMyTrip Ltd.

MakeMyTrip (India) Pvt. Ltd., a group company of MakeMyTrip Ltd. (NASDAQ: MMYT), is one of India's leading online travel company that owns and operates (directly or through affiliates) well recognized online brands, including MakeMyTrip, Goibibo and redBus. Through its mobile apps and websites, travellers can search, plan and book a wide range of travel services and products in India as well as overseas. The services and products made available include air tickets, hotel and alternative accommodation, holiday packages, rail tickets, bus tickets, car hire and ancillary requirements like providing travel insurance and visa processing through third parties. We are a one-stop travel shop that provides listing of all major domestic full-service and low-cost airlines operating in India and all major airlines operating to and from India; apart from offering over 60,000 domestic accommodation properties in India and more than 500,000 properties outside India. We also serve rail and bus ticket booking needs of travellers through Indian Railways and all major Indian bus operators.

About MakeMyTrip Foundation

A public charitable trust, MakeMyTrip Foundation (MMT Foundation) has been set up to actively and passionately contribute towards issues of broader social impact, especially focusing on promoting responsible travel. As part of its charter, MakeMyTrip Foundation is investing in resources and creating awareness to improve ecological balance, offset carbon footprint and support restoration of Indian heritage.

CCI orders detailed probe against Make My Trip, OYO

The Competition Commission on Monday ordered a detailed investigation against Make My Trip (MMT) and OYO for allegedly indulging in anti-competitive business practices.

While ordering the probe, CCI also noted that a case against MMT and OYO for entering into a vertical arrangement having an appreciable adverse effect on competition (AAEC) in the market is also "prima facie" made out.

"The Commission is of the view that prima facie a case of contravention against MMT for abuse of dominant position... is made out on account of all the three allegations analysed supra," the Competition Commission of India (CCI) said.

The order came on a complaint filed by Rubtub Solutions Pvt Ltd which operates under the brand name of Treebo Hotels in India and is in the business of providing franchising services to budget hotels.

As per the complaint, Treebo and its partner hotels are being excluded from listing on MMT's platform through abrupt termination pursuant to the commercial arrangement between MMT and OYO.

Besides, MMT is alleged to have imposed "price parity restriction" on Treebo partner hotels through the chain agreement, which restricted it from providing its properties to Booking.com and Paytm at a better price.

Additionally, MMT allegedly imposed an "exclusivity condition" on Treebo through exclusivity agreement which restricted it from listing its properties on Booking.com and Paytm for 72 hours and 30 days prior to check-in for hotels situated in category A and category B cities, respectively.

The complainant said that OYO has abused its dominant position in the market of franchising services for budget hotels in India by entering into an anti-competitive vertical arrangement with MMT, which is a dominant online travel agency (OTA), thereby denying market access to it.

Accordingly, the Commission on "prima facie" finding the contravention of relevant provisions of Competition Act, directed DG, its investigation arm to conduct a detailed probe. PTI SRS

MakeMyTrip Appoints Sunil Suresh as Chief Marketing Officer

Online travel firm MakeMyTrip on Tuesday said it has appointed Sunil Suresh as Chief Marketing Officer for MakeMyTrip and Goibibo.

Sunil will drive the company's marketing efforts to support overall strategic objectives, overseeing all initiatives across the marketing funnel, including brand, social, performance and innovation marketing tracks, MakeMyTrip said in a statement.

"With a unique blend of expertise in multiple domains, deep understanding of consumer behaviour and how businesses can leverage the power of digital, we are confident that he will help propel MakeMyTrip's next phase of growth," MakeMyTrip Ltd COO Vipul Prakash said.

Previously, Sunil was Chief Marketing and Strategy Officer at Capillary Tech for two years, the statement said.

Prior to that, he was chief digital officer and chief marketing officer at Yum! Brands (Pizza Hut) wherein he led teams for six-plus years delivering growth in the Middle East, Africa, Pakistan and Turkey.

MakeMyTrip, ASI Tie up for Online Bookings of 116 Historical Monuments

Online travel firm MakeMyTrip Monday said it has signed a memorandum of agreement with Archaeological Survey of India (ASI) for online bookings for 116 historical monuments and sites across India.

The agreement entails listing and offering an online booking gateway to world heritage and well-known monuments under the protection of ASI including the Taj Mahal, Red fort, Qutub Minar, Humayun's Tomb, Khajuraho Temple, Charminar, Golconda Fort, among others, MakeMyTrip said in a statement.

The partnership is a collaborative effort between the tourism stakeholders to effectively promote India's rich heritage tourism, it added.

"We are thrilled to partner with Archaeological Survey of India to help make it convenient for travellers and delight them with the ease of planning and booking their visit online to these heritage monuments," MakeMyTrip founder and Group CEO Deep Kalra said.

The partnership will provide e-ticket booking service to help travellers plan in advance and eliminate hassle of standing in long queues, saving time and effort by booking online through MakeMyTrip's platform, he added. PTI AKT RUJ ANS

MakeMyTrip Acquires Corporate Travel Startup Quest2Travel

India’s largest online travel firm, MakeMyTrip, has bought majority stake in Quest2Travel, a Mumbai-based corporate travel startup, for an undisclosed amount and with this acquisition Nasdaq-listed MakeMyTrip marks its entry into the corporate travel segment, which it was contemplating for couple of years.

The acquisition comes within a week after MakeMyTrip announced a change in the company's shareholding following which Naspers is exchanging its entire shareholding in MakeMyTrip for newly issued shares of China-based Ctrip, making it the largest shareholder in the company.

Founded in 2000, by Abhay Rangnekar, Quest2Travel is a bootsrapped web-based corporate travel management company offering services to large organizations to automate and manage all aspects of their employee travel. It offers an end-to-end work flow for employees to put in their travel requisitions, get approvals and make travel policy compliant bookings for air, hotel, guesthouses, cars, buses, rail etc. and avail of services relating to foreign exchange, travel insurance, visas, passport etc.

Quest2Travel has 200+ corporate customers accessing from 5000+ locations. It also counts large corporates as its clients such as Tata Motors, Aditya Birla Group, HDFC Ergo and Thermax among others. It was due to Quest2travel technology capabilities, where in 2005 IDBI bank became the first bank in the world to offer airline bookings using ATMs.

Last year, Quest2travel launched a native mobile app called Xpentra that allows users to create, edit and submit expense reports on the move along with the ability to capture and tag photographs of invoices and receipts.

Deep Kalra, founder and group chief executive officer, MakeMyTrip, said, "This investment will help us extend our service offerings to large corporates for their travel requirements while helping Quest2Travel benefit from the travel expertise and depth of supplier relationships that MakeMyTrip has forged over the years. We have historically focused on providing travel solutions for retail customers and with this investment we are making a decisive foray into providing travel solutions for corporate customers as well."

Quest2Travel is MakeMyTrip's fifth acquisition so far. The Gurgaon-headquartered company has earlier acquired ibibo Group in 2016, Mygola in 2015, EasyToBook.com in 2014 and HotelTravel.com in 2012.

Last August, MakeMytrip has made an investment in FabHotels, a Gurgaon-based online aggregator for hotel rooms. Prior to that in July, it invested in Bangalore-based Bitla Software Pvt Ltd, the parent of TicketSimply and HotelSimply -- Cloud/SaaS platform for Bus Operators and Hotels respectively.

MakeMyTrip President and Ibibo Group Founder Ashish Kashyap Resigns

MakeMyTrip Limited, India's leading online travel company, has today announced the resignation of Ashish Kashyap, Co-Founder and President, with effect from September 30, 2017. The MakeMyTrip Board has accepted the resignation and MakeMyTrip (India) Pvt Limited and Ibibo Group Private Limited have entered into a separation agreement with Mr. Kashyap. This agreement provides among other things, final settlement of dues and benefits to Mr. Kashyap and certain obligations on Mr. Kashyap including Non-Solicitation and Non-Competition which shall continue until September 30, 2019.

Deep Kalra, Group Chairman and Group CEO, MakeMyTrip, said, “Ashish has made immense contribution in bringing the MakeMyTrip-ibibo deal to fruition and setting a strong foundation for the future success of the combined group. At this juncture, I respect his passion for creating and nurturing new and innovative ideas and we wish him the best for the future.”

Ashish Kashyap said, “The last ten years have been a fantastic journey and I feel privileged to have played a part in the creation and rapid growth of several leading technology brands in India. The merger with MakeMyTrip this year is one of my proudest moments, and I look forward to seeing their continued success. At the same time, I am extremely excited to be spending more of my time creating new opportunities.”

Today MakeMyTrip and Japanese travel major HIS Co have also invested close to $10 million in online holiday marketplace, GoFro in its second round of equity financing. Last month, MakyMyTrip also announced the launch of ‘MyBusiness’ to tap into the growing corporate travel segment in India. As part of this new solution, MyBusiness will provide a convenient, transparent and efficient self-booking tool that employees can use from the same MakeMyTrip app for their business travel.

MakeMyTrip President and Ibibo Group Founder Ashish Kashyap Resigns

MakeMyTrip Limited, India's leading online travel company, has today announced the resignation of Ashish Kashyap, Co-Founder and President, with effect from September 30, 2017. The MakeMyTrip Board has accepted the resignation and MakeMyTrip (India) Pvt Limited and Ibibo Group Private Limited have entered into a separation agreement with Mr. Kashyap. This agreement provides among other things, final settlement of dues and benefits to Mr. Kashyap and certain obligations on Mr. Kashyap including Non-Solicitation and Non-Competition which shall continue until September 30, 2019.

Deep Kalra, Group Chairman and Group CEO, MakeMyTrip, said, “Ashish has made immense contribution in bringing the MakeMyTrip-ibibo deal to fruition and setting a strong foundation for the future success of the combined group. At this juncture, I respect his passion for creating and nurturing new and innovative ideas and we wish him the best for the future.”

Ashish Kashyap said, “The last ten years have been a fantastic journey and I feel privileged to have played a part in the creation and rapid growth of several leading technology brands in India. The merger with MakeMyTrip this year is one of my proudest moments, and I look forward to seeing their continued success. At the same time, I am extremely excited to be spending more of my time creating new opportunities.”

Today MakeMyTrip and Japanese travel major HIS Co have also invested close to $10 million in online holiday marketplace, GoFro in its second round of equity financing. Last month, MakyMyTrip also announced the launch of ‘MyBusiness’ to tap into the growing corporate travel segment in India. As part of this new solution, MyBusiness will provide a convenient, transparent and efficient self-booking tool that employees can use from the same MakeMyTrip app for their business travel.

Bona Vita Technologies’s GoFro Bags Close To $10 Mn

Online holiday marketplace, GoFro has raised close to $10 million in its second round of equity financing, led by Japanese travel major HIS Co and MakeMyTrip, reports ET. Owned and operated under Bona Vita Technologies, GoFro informed that proceeds from the Series B, which is yet to be closed and could cross $10 million, will be used by the company to further build its tech platform and expand to new geographies, along with growing its supply and agent network.

Commenting on the development, Amitabh Misra, Founder and CEO, Bona Vita informed ET, “Given the relationship with HIS, one of Japan's leading travel companies, we expect to enter the country over the course of the next two quarters. We are also evaluating other international markets at the same time.”

Founded by Misra in 2015, GoFro brought MakeMyTrip on board as its first investor the same year, even while it was in a stealth mode. MakeMyTrip, which had invested about $5 million in the company from its $15 million Innovation Fund, holds a controlling stake in the venture.

Misra, after stepping down as the chief technology officer at online marketplace Snapdeal was inspired by cumbersome travel experiences to found GoFro. According to the company website, as an ardent traveler, Misra has made it his personal mission to leverage technology to simplify and transform the way the world travels.

A B.Tech from IIT Kanpur and MBA from University of California at Berkeley, he built Snapdeal, one of India's marketplace leaders, from scratch as its Chief Technology Officer (CTO). Prior to all this, he had spent over a decade in the Silicon Valley building consumer internet technology.

According to the founder, the Series-B round could expand further, given that the firm is currently engaged in discussions with multiple investors, indicating the potential new backers could also be strategic in nature.

“Given that we are looking to grow, and move into newer markets, we do lean more towards strategic investors who, we feel, bring more to the table compared to pure financial investors," Misra said.

MakeMyTrip Taps into Corporate Travel Segment with ‘MMT MyBusiness’

MakeMyTrip Limited, India’s leading online travel company, today announced the launch of ‘MyBusiness’ to tap into the growing corporate travel segment in India. As part of this new solution, MyBusiness will provide a convenient, transparent and efficient self-booking tool that employees can use from the same MakeMyTrip app for their business travel. Giving the power of choice in the hands of the traveler, the tool will help keep control in the hands of the company while providing corporate travel benefits and savings for all.

MyBusiness will not only make businesses of any size avail best corporate travel deals but will also bring down friction in the expense process. By introducing the new corporate wallet on MyBusiness, the companies will be able to reduce payment inefficiencies, liabilities and potential corporate card abuse – in turn providing employees and companies greater flexibility. This would be supported via dedicated corporate helpdesks which will be operational 24x7.

Speaking at the launch, Rajesh Magow, co-founder and CEO-India, MakeMyTrip said, “MakeMyTrip has always been an enabler of change in the way Indians travel, our focus and investment in MyBusiness underlines our sense of purpose in changing the way corporate India moves. We have an aggressive plan in place to tap into this fast-growing business travel market by moving complex offline processes to a convenient and efficient online booking experience for employees and employers alike.”

Ranjeet Oak, Chief Business Officer, MakeMyTrip said, “For most organizations, business travel spending is the 2nd largest expense, and the entire process allows certain amount of discrepancies and reimbursement issues later on. SME corporates are contributing to 70% of the flourishing Indian corporate travel business and with MyBusiness, we are empowering the entire ecosystem, by establishing the ‘Choice’ with the traveller, ‘Control’ with the company and ‘Benefits and Savings’ for all.”

As per Global Business Travel Association, with an annual growth of more than 11%, India is the fastest growing business travel market in the world. Driven by factors like growing expansion of organizations, rising income levels, policy and regulatory support by the government authorities, etc. business travel has emerged as one of India’s fastest growing travel sectors.

With growing need of organisations to enable business travel, MyBusiness will be particularly helpful for SMEs that cannot afford to set up a travel desk in office. The self-booking online tool makes it easy to move complex offline processes - approval metrices, travel policies, payment options – online; making travel booking efficient and experience seamless.

In addition to the existing benefits, companies stand to claim GST Credit and save upto 18% of total travel transaction in a clear and transparent manner, making this offering a win-win for all.

The MyBusiness feature is now live and available for bookings on existing MakeMyTrip app on Google Play Store, iOS and desktop.

MakeMyTrip Acquires ibibo India's Travel Business For $720 Million

Two of the biggest names in the Indian travel industry, MakeMyTrip Limited and ibibo Group, have decided to go through a transaction that will merge their businesses into one entity under MMYT where Makemytrip is buying ibibo India's travel business reportedly for $720 million, and giving birth to one of the largest travel groups in India.

The merger will see some of the leading consumer travel brands coming under one roof. This includes, MakeMyTrip, goibibo, Rightstay, redBus, and Ryde, which together processed a whopping 34.1 mm in transactions during financial last financial year.

The transaction will prove to be extremely beneficial to shareholders, supply partners and customers as it would bring together the complementary strengths of each of the businesses. While on one hand, MakeMyTrip brings in a robust mix of domestic and outbound hotels and packages business, a strong hold in the business of air ticketing and most importantly, a strong brand.

The deal will bring all brands of the Nasper and Tenbcent-backed Ibibo Group such as Goibibo, redBus, Ryde and Rightstay under MakeMyTrip. Together, Ibibo and MakeMyTrip processed 34.1 million transactions in 2015-16, the latter said in a statement.

According to a Morgan Stanley note, the combined entity is valued at $1.8 billion.

With the closure of the deal, MakeMyTrip founder Deep Kalra will continue his role as the Group CEO and Executive Chairman of MakeMyTrip and Co-founder Rajesh Magow will also hold his position of CEO India of MakeMyTrip. Ashish Kashyap, Founder and CEO of ibibo, Group, will join in the MakeMyTrip family as a Co-founder and President of the organization.

Talking about the transaction, MakeMyTrip's Chairman and Group CEO Deep Kalra, said, "Today's announcement is a significant step forward for the rapidly growing travel industry in India. We expect this deal to create an even more scalable business with the expertise to transform the booking experience for Indian travellers. I am delighted to be leading such a strong team in our next chapter of high-growth in this dynamic industry."

Providing his take on the merger, Ashish Kashyap, CEO ibibo Group, said: “Since I founded ibibo in 2007, we have innovated and grown to become one of the leading travel companies in India, providing solutions not just for travellers, but for suppliers too. Deep, Rajesh and I saw a great opportunity to join forces, and I am excited that this merger enables all of us to continue a great journey together as the leading travel group in India."

Naspers and Tencent, through their jointly owned holding company, are selling the ibibo Group to MakeMyTrip in exchange for an issuance of new shares by MakeMyTrip. When the transaction closes, MakeMyTrip will have 100 percent ownership of the ibibo Group.

With a 40% stake, Naspers and Tencent will end up becoming the single largest shareholder in MakeMyTrip. They will also contribute proportionate working capital upon closing of the transaction.

Further, before the transaction closes, the MakeMyTrip Limited issued US$180 million, 5-year convertible notes to Ctrip.com International, Ltd. ("Ctrip") in January 2016 will also have to be converted into common equity. This would result in Ctrip having an approximately 10% stake in the combined company.

The transaction, which is being hailed as the biggest consolidation in India's online travel agency business, is expected to close by the end of this year and is subject to approval by MakeMyTrip shareholders and regulatory approvals.

India’s first SMS based Bus-ticket reservation Launched by MakeMyTrip

India’s first SMS-based bus-ticket booking service has been announced by Gurgaon based MakeMyTrip.com, a leading online travel company in India. Via this latest feature anyone with any sort of phone right from very simple mobile to smartphone can just send simple SMS to get their bus-tickets booked.

Five simple steps for SMS based Bus bookings:

1. Select Route & Date


2. Select Operator


3. Provide  Passenger Details


4. Provide Payment Details


5. SUCCESS!

To book a ticket via SMS one should send SMS as -  @mbus <From-City> <To-City> <Date-of-Travel> <No.of Passengers> to 9664896648, MakeMyTrip will then respond with choices for different operators on that day route.

Users will be required to select the operator of choice. MakeMyTrip will respond with template to provide the details and names of Travellers along with a template to make payments using IMPS. Customers then have to provide the IMPS Transaction Details (IMPS - Instant Mobile Money Transfer service).

On successful payment processing a success SMS will be sent along with an email. For several operators, the SMS itself can work as e-ticket.

IMPS Funds Transfer facility is mobile service which you can opt from you bank, you will need a 7 digit MMID (Mobile Money Identifier) number to transfer funds via IMPS. Example - for ICICI bank see here

MakemyTrip's SMS bus-ticket booking platform has been developed by txtWeb, an open platform for SMS applications, launched in India in 2011. It allows anyone with a simple mobile phone to discover and consume services on the Internet via SMS and is one of the fastest platforms to make content and services available to billions.

MakeMyTrip was also the first to develop mobile travel app for the iOS/ iPhone followed by an Android app.

Mr. Amit Somani, Chief Products Officer, MakeMyTrip said - "We targeted bus-ticket reservation for this platform since the ticket-value is lower for most first-time users to confidently experiment with the channel. Once they experience the convenience first-hand, we are confident they will continue to transact via mobile. We strongly believe that the future of e-Commerce and travel buying experience is on the ‘mobile’ and we will continue to build products with a mobile-first approach."

The MakeMyTrip website offers Bus tickets for 1300+ operators over 12,000 + routes across India including the inventory for Punbus/Punjab Roadways , GSRTC, Goa and Bihar Road Transport Corporation and Himachal Pradesh Tourism Development Corporation.

F.A.Q

How can I make a bus booking using SMS?

You need to follow below steps to make a bus booking using SMS:

1. SMS ‘@mbus’ along with details such as Origin City, Destination City, Date of Travel and Number of Passengers to 9664896648. < E.g. @mbus delhi Jaipur 01/07/2013 1 >


2. Once you send the above search details, you would receive an SMS showing top options for Bus Operators on the searched Route along with the fare details. You would need to reply with the selected Bus Operator option. < E.g. H A >


3. Once you send the selected Bus Operator option, you would be asked to confirm the booking and give the passenger name and email id. <E.g. J Rajnikant info@rajnikant.com>


4. Once you send the passenger name, you would be asked for the IMPS payment details such as Seven digit MMID number, Six digit OTP generated from Mobile Application and Mobile number registered with the Bank. <E.g. K 9453454 848529 9582495933>. You will receive a booking confirmation on your email id.

 

How do I make the payment?

Payment would be made using Immediate Payment Service (IMPS) powered by National Payment Commission of India (NPCI).

 

What is IMPS?

IMPS or Immediate Payment Service allows mobile banking users to make instant, 24 x 7, inter-bank payments to merchants using a mobile phone. IMPS enables registered users to access their bank accounts, make payments and get confirmation instantly.

 

How do I get started with IMPS?

Customer needs to be a mobile banking user of their respective bank. Following are the steps required to complete registration:

1. Register mobile number with the bank account in the respective bank. To get the list of participating banks please visit: http://www.npci.org.in/impsmerpay10.aspx

2. Get MMID: MMID or Mobile Money Identifier is 7-digit number provided by Bank to the customer. This number can uniquely identify customer’s Bank. The combination of mobile number and MMID is linked to the customer’s bank account. In case a user has multiple accounts with a bank, he can link the same mobile number with the multiple accounts and receive separate MMID for each of the accounts.

3. Get OTP: OTP or One Time Password is required for completing the transaction. This OTP can be generated from Mobile banking application provided by the Bank or through SMS/ IVR channel provided by your bank. For more details please visit: http://www.npci.org.in/impsmerpayotp.aspx

 

How can I cancel a bus booking made using SMS?

As of now, booking cancelation is available only via www.makemytrip.com.

 

Can I select the seat allotted to me?

At present, the system auto-allocates seats basis availability.

IRCTC & MakeMyTrip are among India's Most Visited Travel Sites

No matter how buggy and balmy is Indian railways' portal IRCTC was in past year and 'best viewed in Internet Explorer 6' it still top the list of most visited portal in India in Travel category, people use to visit this official portal of Indian railways more often than any other travel portal in India.

Followed by IRCTC portal, MakeMyTrip is the second most visited travel site in India in terms of unique visitors and showed 39% growth in its unique visitors traffic from home/ office locations followed by Yatra.com as 3rd on the list as per Comscore media metrix report. The report clearly states the consumer behavior and market condition of Travel related portals and offering in India that seems to be flourishing but with due trust within consumers. Below are some interesting findings for online travel niche;

1. Traffic to the Travel category sites/portal grew to 14 million+ visitors in April, i.e. 50% growth from the previous year


2. Travel sites now attract more than one-third (37%) of India’s total Internet population


3. Indians are more cost-conscious consumer in the world and do deliberate decisions when it comes to spending online over travel sites. (as per average time spent on travel site per visit)


4. India ranked second among all countries, behind only the United Kingdom, in terms of the average time spent per visitor in the category.