Wipro Partners Hewlett Packard Enterprise (HPE) to Launch GenAI Solution Within the New Customer Experience Center (CEC) to Serve Customers Globally

Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise

This innovative platform is engineered to drive operational excellence and enhance customer engagement

Wipro, a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the new Customer Experience Center (CEC) at the Wipro Cloud Studio’s Kodathi office to serve customers globally. The solution will leverage Wipro's Smart Operations platform and HPE Machine Learning Development Environment to enhance operational efficiency and customer experience.

The solution will be designed to reduce Mean Time to Resolution (MTTR) duration for GenAI applications by about 50% based on field testing results, decrease the inflow of incidents by 30%, increase Overall Equipment Effectiveness (OEE), and reduce process cycle time to drive ongoing operational excellence. It will benefit industries heavily reliant on customer service, IT support, and operations such as financial services, healthcare, and manufacturing sectors.

Further, the solution will provide clients with the flexibility to select from a diverse range of Large Language Models (LLMs), depending on their unique business needs.

Jo Debecker, Managing Partner and Global head, Wipro FullStride Cloud, said, “The co-creation of this GenAI platform is a testament to our longstanding strategic partnership with HPE and to our unwavering commitment to delivering advanced AI solutions within our new Customer Experience Center. This practice-specific center will showcase the potential of HPE Machine Learning Development Environment along with Wipro's cutting-edge solutions. Together we will continue to push the boundaries of innovation to ensure our clients realize their business ambitions.”

Marc Waters, Senior Vice President, Global Sales, HPE, said: “Our collaboration with Wipro is well proven over many years and this expansion to include AI solutions is an exciting progression. Wipro’s deep technical expertise and HPE’s AI technology are a powerful combination that will accelerate time to value for our customers. By including HPE Machine Learning Development Environment as part of Wipro’s GenAI customer experience, we will enable customers to develop and deploy AI models faster by integrating with popular machine learning frameworks and simplifying data preparation.”

HPE Financial Services Offers $2 Bn in Financing & New Programs to Help Customers and Partners Weather COVID-19

Hewlett Packard Enterprise announced today that HPE Financial Services (HPEFS) is designating more than $2 billion in financing specifically to help customers with their financial challenges stemming from the COVID-19 crisis, including cash-flow or liquidity issues. HPE Financial Services is also introducing initiatives including a Payment Relief Program to help customers acquire new technology and alleviate some of the financial strain as they navigate this uncertain climate. 

The $2 billion in HPEFS financing will be applied to help customers ensure business continuity and adapt in the current environment by addressing new technology financing needs, and convert their IT infrastructure into new sources of capital. Additionally, through the new Payment Relief Program, customers can acquire the technology they need today and pay only 1% of the total contract value each month for the first eight months, deferring over 90% of the cost until 2021. This can be a safety buoy for many businesses to help navigate the financial impact of COVID-19 in the next few months. Beginning in 2021, each monthly payment would equal approximately 3.3% of total contract value. 

“This is a challenging time to lead a business. Today more than ever, IT leaders and CFOs play a central role in ensuring financial health while continuing operations”, said Irv Rothman, President and CEO of HPE Financial Services. “At HPE Financial Services, we are committed to helping businesses align their priorities from an IT economics perspective and provide them with concrete solutions so they can move forward.”

Many businesses today have an immediate need to preserve cash flow, defer or reduce expenses, and relieve capacity strains and delivery delays. “During this crisis, businesses need help regardless of size of company or industry vertical. IDC recommends that organizations focus on two immediate needs: Conserving capital and utilizing flexible payment options like leasing or as-a-service to meet urgent capacity requirement with limited financial impact”, said Susan Middleton, IDC Research Director,  Flexible Consumption and Financing Strategies for IT Infrastructure. “By dedicating $2 billion in financing and leveraging its broad portfolio of flexible payment solutions, HPEFS will help business leaders navigate through the impact of COVID-19 on their markets.”

HPEFS is rolling out several programs designed to address these priorities: 

Generating cash from existing assets

HPEFS helps customers unlock value from their own technology through converting existing, owned IT assets into capital that can be applied to purchase new, upgraded technology. This incremental capital resource can help close the gap with IT expenditures or give customers the flexibility to support other parts of their business. HPEFS can also buy back excess newer generation technology that is no longer needed at the customer’s end. Over the last two years, HPEFS has infused more than $642 million back into clients’ budgets this way. 

Deferring or reducing expenses

In addition to the HPEFS Payment Relief Program, the team is also enabling a 90-day delayed payment structure to help ease customers’ tight budgets. This payment deferral option is available on new technology purchases, and is eligible for a range of HPE hardware and select software, software appliances, services, and installation packages. 

Matching payments to production

HPEFS offers customers a phased deployment program that allows them to acquire compute and storage capacity now with the flexibility to configure, test, and stand up systems before paying. This way customers can continue essential business without the restraints that the current crisis can have on their budget cycles or implementation timelines. The deployment schedule can extend out 12 months. 

HPE is committed to helping communities, customers, and partners during this time of global uncertainty and is applying its time, talent, resources, and technology to address the new challenges and requirements that organizations face as a result of COVID-19. For example, HPE recently rolled out VDI (virtual desktop interface) solutions to help customers support and adapt to growing demands for a remote workforce. To learn more about HPE’s initiatives please visit the HPE COVID-19 content hub, and see the latest blog from Antonio Neri, HPE President and CEO.

About Hewlett Packard Enterprise

Hewlett Packard Enterprise is the global edge-to-cloud platform-as-a-service company that helps organizations accelerate outcomes by unlocking value from all of their data, everywhere. Built on decades of reimagining the future and innovating to advance the way we live and work, HPE delivers unique, open and intelligent technology solutions, with a consistent experience across all clouds and edges, to help customers develop new business models, engage in new ways, and increase operational performance. For more information, visit: www.hpe.com.  

Financing available through Hewlett-Packard Financial Services Company and its subsidiaries (HPFSC) to qualified customers and is subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Other charges, including without limitation, taxes, fees and shipping charges, may apply. Not all HP products are eligible. Not all customers may qualify. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.

Hewlett Packard , PwC To Jointly Create Smart City Center In Kolkata, India

It's time we made our cities ready for the future. While we have made our daily lives technologically equipped, with a tech or an app ready to make our lives easier and more smoother, but in the process we have largely looked over the places that we stay in, our cities. Seeing the potential that smart city technologies holds in India, Hewlett Packard Enterprise (HPE) and PwC have decided to join their hands on a new project that will work towards creating a center of excellence (CoE) in the city of Kolkata.

The CoE will work towards using the vast possibilities that Internet of Things (IoT) technologies has to offer and optimise things for the city administrators so that they can offer their best services to the citizens of their cities.

“The burgeoning impact of IoT is going beyond the enterprise and now has large societal implications. Bringing together our industry consulting and technology teams with HPE, we are working on solutions which will bring significant productivity gains to the organizations and societies at large,” said Raman Kalra, partner at PwC India in a statement.

The new project will see UK headquartered professional services network, PwC leveraging American multinational enterprise information technology company, HPE's famous Universal IoT (UIoT) platform in the CoE for various purposes like supporting development, testing and managing initiatives centred around future cities.

As per the agreement, the CoE at Kolkata will be making use of UIoT platform's features such as increased LoRa support, lightweight machine to machine (M2M) support and expanded device management. Together, the two global giants will work towards enabling IoT applications that can provide advanced analytics and machine learning innovations.

The project will also see PwC’s applications and dashboard being integrated with HPE's UIoT platform so as to drive speed, security and scale for the new CoE at works in Kolkata. The centre will initially be working on a number of use cases including some of the most important ones that affect cities like waste management, environment and transportation systems. Eventually, the use cases will be expanded to to other industry verticals including infrastructure and manufacturing.

Commenting on his firm's association with PwC on the project, Nigel Upton, general manager, Universal IoT platform at HPE said, “By combining HPE technology solutions and services with PwC business strategy, process, people and change capabilities, we are able to help organizations accelerate business and societal transformations, and derive greater value faster fromtheir IoT initiatives and the center of excellence in Kolkata is a testament of our joint efforts."

According to HPE and PwC, smart poles will be deployed throughout the city so as to serve as efficient aggregation points for cameras, sensors and digital display boards collecting environmental data. The data collected by the aforementioned devices will then be put to use for identifying areas that have to face heavy pollution on a daily basis.

In addition to this, IoT devices will also be used to collect traffic data and model traffic condition so that the authorities can modify the timing cycle of traffic signals accordingly for a smoother flow of vehicles. The traffic data can also be integrated with GPS data from the transit management system to provide accurate estimated times of arrival for public buses, which will not only save time of the people but also result in less traffic on roads. The plans also include placing sensors in parking lots so as to enable citizens with real-time tracking of available parking spots.

This development was first reported in Communications Today.