US-based Grocery Retailer Hy-Vee Opens Its Global Capabilities Center in India

Hy-Vee, Inc., a leading U.S. grocery retailer, officially opened its new Global Capabilities Center, Helpful Smiles Technology (HST) Global, in Bangalore today. The HST Global team will work in conjunction with Hy-Vee’s U.S. technology teams to develop and deliver innovative technology solutions that help make customers’ lives easier, healthier and happier.

Hy-Vee is an employee-owned company operating more than 550 retail business units across the United States with sales of nearly $14 billion annually. The supermarket chain employs more than 80,000 individuals and is known for its quality, variety, convenience, focus on healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 5 Most Trusted Brands in the U.S. and has been named one of America’s Top 3 favorite grocery stores. In addition to operating more than 285 grocery stores across eight U.S. states, Hy-Vee also operates more than 190 convenience stores and several subsidiaries and divisions.

Randy Edeker 

In celebration of the inauguration, several Hy-Vee executives visited HST Global to meet with employees.“As we continue to develop new solutions for our customers, we are proud to invest in HST Global and expand our team of talented technology professionals,” said Randy Edeker, Hy-Vee’s Executive Chairman of the Board and Executive Director. “Through our Global Capabilities Center, we will have the ability to create 24/7 operations that allow us to increase product innovation and better serve our customers.”

BV Naidu, Chairman of Karnataka Digital Economy Mission (KDEM), said, “Karnataka is the biggest IT hub in India and home to the fourth-largest technology cluster in the world. Bangalore’s rich talent pool and vibrant startup ecosystem will help Hy-Vee enhance business operations and drive technology innovation. It gives me immense pleasure to welcome Hy-Vee to Bangalore and assure them all the support in scaling the Global Capabilities Center."

The company is currently seeking to hire IT professionals who are passionate about technology, innovation and finding solutions to help today’s retail consumer. To learn more or apply for a position, individuals can visit https://talent500.co/companies/hy-vee.

Hy-Vee partnered with ANSR Inc., the U.S.-headquartered firm that helps companies build and manage high-impact global teams in talent-rich locations across the world.

Lalit Ahuja, CEO - ANSR

Lalit Ahuja, Founder and CEO of ANSR said, “As a leading grocery retailer, Hy-Vee is investing in technology to improve the overall customer experience and increase efficiencies within its growing operations. Hy-Vee’s Bangalore GCC is designed to attract the best talent in India in support of the company’s objective of enhancing its customer experience in an extremely competitive retail environment.

About Hy-Vee, Inc.

Hy-Vee, Inc. is an employee-owned corporation operating more than 550 retail business units across the U.S. with sales of nearly $14 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 5 Most Trusted Brands and has been named one of America’s Top 3 favorite grocery stores. The company’s more than 80,000 employees provide “A Helpful Smile in Every Aisle” to customers every day. For additional information, visit www.hy-vee.com.

About ANSR

ANSR is the market leader in enabling organizations build, manage and scale global teams through Global Capability Centers (GCCs). ANSR's suite of end-to-end AI-enabled products and services are trusted by the world's best companies to help them setup, manage and run their high-impact technology centers. Since its inception, ANSR has established over 100 GCCs aggregating to over 100k enterprise talent with over $1.6B in investment and using over 10M sq ft of workspace. Visit ansr.com for more information.

Hitachi Terminal Solutions Inaugurates its Global CRM Manufacturing Facility in Bengaluru

The company plans to employ more than 400 people in the future.

Hitachi Terminal Solutions India, today announced that it is set to expand its manufacturing presence in India to complement the Government of India’s Make in India mission, through a first-of-its-kind Cash Recycling Machines (CRM) manufacturing facility in Bengaluru. 

In a Cash Recycling Machine, banknotes are inserted in the cash slot. These notes then pass through a bill validator to confirm the authenticity of the banknotes.

This CRM manufacturing facility will be one of the largest facilities for Hitachi worldwide and is another step towards an expansive vision to build and strengthen a full-fledged Hitachi Campus in India, helping India to become self-reliant, and making it the Global supply hub for the world.

Spread over 1,08,000 square feet, this state-of-the-art manufacturing facility will enable the company to triple its current production capacity of 1,000 CRMs per month. The company also plans to employ more than 400 people in the future. Hitachi’s facility is a testament to the central government’s vision of transforming India as a manufacturing hub for rest of the world. The core engine of the CRMs (Cash Modules) are localised and will now be completely assembled in India with high level of automation in this new facility, and also reaching a significant status of Make in India.

Hitachi is the global leader in cash recycling and automation technology and has been pioneering this technology in India.

Yoshihiro Nakatani, Managing Director, Hitachi Terminal Solutions India Private Limited said, “Our estimate indicates that more than 1.1 million cash recycling machines* have the capacity to be installed globally by 2024. Owning to this, we have built a state-of-the art facility, with an aim to offer highly secure, lowest carbon footprint and technologically advanced CRMs to our customers. Hitachi Terminal Solutions India has delivered high-end cash recycling machines that meet the needs of customers in a timely manner. Hitachi Terminal Solutions India will continue its efforts for expanding its business ecosystem and developing solutions in India, to further augment the export of our products from India and thus contribute to the development of the Indian economy.”

Bharat Kaushal, Managing Director, Hitachi India said, “India continues to remain the melting pot of innovation and growth in Asia. Our presence through around 28 group companies in India, have registered progressive growth in the past and continue to do so in a more robust manner. India has the capacity and capability to grow as the next manufacturing hub, as evident by the current Government’s efforts to build high-end infrastructure, even in the hinterlands of India. Hitachi through its varied business presence has multiple manufacturing facilities across the length and breadth of India covering Energy, Automotive, Urban Mobility including Railways, Industrial UPS etc.”

With seamless connectivity to major highways, airports and skilled talent pool, the factory has been strategically located in Bengaluru and is the perfect choice for this investment for the company. Hitachi Terminal Solutions India is bringing its global best practices and advanced manufacturing  technologies in this facility, thus enabling the company to augment the plant’s capacity to address potential changes in future demand.

* As per in-house research data

About Hitachi Terminal Solutions India

Hitachi Terminal Solutions India is a subsidiary of Hitachi Channel Solutions, Japan, a global leader in Cash Recycling Machines. Manufacturing in India started in 2016 and gradually the production increased to meet the growing domestic market requirements for both the public and private sectors as well as to limited international markets. The objective was to cater to requirements of the domestic sector specially while accelerating Make in India initiative. The policy of this facility is ‘By Indian people, with Indian material, for Indian market’ and also the adoption of the best Japanese practices and technologies.

GCCs based in India can provide cost of savings up to 45% over 3 to 5 years, as per Nexdigm

50% of all Global Capability Centers (GCCs) are located in India

70% of India’s GCCs belong to US-headquartered companies

180+ innovation centers in India belong to Fortune 500 companies

India-based GCCs continue to have a digital focus, and over 75% are investing in analytics, cloud technology, and robotic process automation

The southern and western parts of India have been the primary locations for most GCC establishments

Software plus Banking, Financial Services, and Insurance verticals account for almost 30% of the total installed talent base 

With an increasing focus on digital, over 75% of India-based Global Capability Centers (GCCs) are investing across analytics, cloud migration, and robotic process automation, and over 50% in artificial intelligence, machine learning, and Internet of Things (IoT) as discussed during Nexdigm’s webinar on ‘India – A Favorable Destination for Global Capability Centers’. Nexdigm is a global business advisory organization serving clients from more than 50 countries leveraging its multifunctional, professional capabilities to help organizations set up Global Capability Centers (GCCs), manage and optimize existing GCCs, or provide outsourced services for their clients.


The webinar highlighted that 70% of India GCCs belong to US-headquartered companies, followed by 20% from Europe and 10% from the Asia-Pacific region. The session aimed to showcase the potential of GCCs in India and highlight how multinationals can leverage India’s sizable knowledge-driven workforce to their advantage. This can be in terms of business continuity, expanding their talent pool, strengthening their operations, and globalizing their back-offices.


The Indian GCC market size is approximately USD 28.3 billion (as of 2019), with over 1,750 centers and over one million employees. India’s skilled talent pool across sectors is set to increase to over 600 million by 2025. At present, ~50% of all GCCs are located in India, and over 180 of these are not just capability centers but also innovation centers that belong to Fortune 500 companies. As per Nexdigm, with GCCs, there could be savings of up to 45% over an average time of three to five years.


Speaking at the Nexdigm webinar, Mr. Rajiv Kumar, Joint Secretary, Ministry of Electronics & IT (MeITY), said, “Over the years, India has changed its perception from being a cost-center to an innovation center for GCCs. Today, we have more than 4 million people in the workforce within the IT sector, and nearly 1/4th of them work in GCCs. With more than 1,300 GCCs currently operating in India, we are seeing businesses expanding in diverse sectors, such as automobiles, semiconductors, aerospace, industrial automation, engineering, energy, and healthcare. With the vast talent pool, upgraded infrastructure, and right government policies, we have shown the world that India is a great marketplace to invest for GCCs.”


“Technological transformation will play a huge role in making us the e-commerce technology development capital of the world. Today, 80% of companies, either B2B or B2C, are doing business digitally in India. We are setting up ‘Startup SETU’ to enable Indian and global startups to engage, create, and build a better ecosystem in the country. We have also opened 20 centers of excellence across Tier II and Tier III cities to boost local talent,” he added further.


Factors such as a large educated talent pool, young demographics, infrastructure requirements across metro and smaller cities along with well established intra-country connectivity, and appropriate policy support have enabled India to maintain its leadership position in GCCs. India’s cost to value proposition is approximately 3 to 4 times lower than the US. As discussed in depth during the webinar, there has also been ~250% increase in GCCs in India in the last 10 years. India has also been attracting global unicorns, eight of which have already set up operations in India.


“Indo-US enjoys a comprehensive strategic partnership that cements cross-sectoral links between them. With current trade of ~USD 142 million, the countries have complementary strengths and capabilities that can make the combined vision and ambition of USD 500 billion trade a reality. The liberalized atmosphere and large talent pool are attracting a lot of global companies, resulting in them moving their manufacturing units to India. I believe Indo-US trade will play an important role in boosting growth for industries in India,” said Dr. T. V. Nagendra Prasad, Consul General of India, San Francisco, at the Nexdigm webinar.


The webinar also highlighted that 43% of GCCs are singularly focused while 57% offer integrated services with a combination of IT, Business Processes, Engineering, and R&D from one cohesive center. A majority of GCCs in India are from sectors such as Software and IT, BFSI, Pharmaceuticals, Telecom, Electricals & Electronics, and Manufacturing. An interesting fact is that the Software plus Banking, Financial Services, and Insurance verticals account for almost 30% of the total installed talent base.


Mr. Peter Bendor-Samuel, Founder & CEO, Everest Group said, “India has executives who have a deep-root level of understanding and are capable of driving operations on their own. Backed with digital transformation, matured market conditions, and cost-saving business models along with immense range of services and capabilities, GCCs have opened a gateway for not only global firms but also smaller players in India. I think that's really fuelling the next wave of growth and building investments in India due to the exhaustive ecosystem created by the government.”


“India as a country provides minimal business risk for companies due to suitable policy backing. Hence, I feel companies should not look at India as a makeshift set up but as a full-fledged business unit. Also, the talent here has exceptional leadership capabilities to lead strategic businesses, which enables companies to make collaborative investment in nurturing and building up right talent for future growth” said Mr. Jerry Kinnick, President, Continuum Global Solutions at the Nexdigm webinar.


The webinar also stated that the southern and western parts of India have been the primary locations for most GCC establishments. States such as Maharashtra, New Delhi and the National Capital Region (NCR), Karnataka, Tamil Nadu, and Telangana house the majority of Indian GCCs. However, northern India has also emerged as a promising location for GCCs in recent years.


The esteemed panelists at the webinar were Rajiv Kumar, Joint Secretary, Ministry of Electronics & IT; Dr. T. V. Nagendra Prasad, Consul General of India, San Francisco; Peter Bendor-Samuel, Founder & CEO, Everest Group; Jerry Kinnick, President, Continuum Global Solutions; moderated by Marc Lessem, Senior Executive Director, Nexdigm, and Alpana Shirgaonkar, Executive Director, Business Process Management, Nexdigm. The webinar is a part of Nexdigm’s series – ‘Diversify to Differentiate – Think India, Think Next!’


Notes to the Editor: The data mentioned within this press release comes from prominent industry sources, including Nasscom and Invest India.

About Nexdigm

Nexdigm is an employee-owned, independent, global business advisory organization serving clients from more than 50 countries. Harnessing multifunctional and digital capabilities across Business Consulting, Business Services, and Professional Services, Nexdigm provides customers, both listed and privately held firms, with integrated solutions to navigate complex challenges. Nexdigm resonates with the plunge into a new paradigm of business; it is a commitment to Think Next.