Knowlarity Launches KATIE, An Advanced Next Generation AI Powered Telephony Services

Knowlarity, the cloud communications provider across emerging markets globally, has launched the Knowlarity Artificial Intelligence Experience (KATIE) platform. With this launch, business communications and the commoditized cloud telephony industry is set to go through a paradigm shift, with Knowlarity leading the way.

KATIE has been built specifically to Enterprise scale that will allow her to process a massive amount of data in near real-time using powerful backend services. In the frontend, it is enriched by a combination of AI based query and visualizations that enhance user ease and enriches user experience. KATIE is currently available to key customers of Knowlarity and will be made available to all of their Enterprise Customers shortly.

Commenting on the development, Ajay Shrivastava, Chief Technology Officer, Knowlarity, said, “Knowlarity has been the undisputed pioneer and leader in cloud telephony solutions for businesses across the globe. We have brought about a massive shift in the business-to-customer interaction process, particularly for emerging economies. Through its implementation, businesses will not only cut down on their operational costs and efforts but also optimise their operations and deliver highly personalized messages to their customers simultaneously.”

As a part of the above suite of AI-powered services and the first one to be made available, Knowlarity also announced the launch of its “Personalized Contextual Automated Calls” powered by advanced next generation Text-to-Speech services (http://knowlarity.com/tts).

Providing businesses with unparalleled quality and control over the pitch, accent, and language for every call, businesses can now generate a communication experience for its customers akin to Amitabh Bachchan giving you a call in his deep baritone and reminds you to get your child vaccinated! The conversation is individualized through the use of information from multiple databases, which provide accurate and detailed insights on the user.

AI in cloud communications makes the unthinkable possible by offering unparalleled insights and automation. It will act as your virtual representative, interacting personally with the customers of businesses and responding to their queries. AI and Analytics can track key business communication metrics and systems 24x7 while creating alerts immediately when anything anomalous happens, keeping the business completely secure.

Leveraging TTS on Knowlarity requires businesses to upload the database containing customer numbers and other dynamic data points onto the Knowlarity cloud. The information entered is processed to initiate the call blast. Parallel calls are then made, delivering highly personalised messages to customers. TTS finds great application in automated reminders, KYC verifications, appointment booking, OTP sharing, and order confirmation. This allows businesses to maintain an impeccable quality in consumer-focused communications.

“For example, e-commerce players can send out an automated call to the customer to confirm their availability before the delivery boy’s visit. This not only reduces the no-show but also allows them to boost their last-mile operations. Businesses now have unparalleled control over their communication settings through Knowlarity, which has become the harbinger of a revolution in the business communication domain,” said Ajay.

A New Delhi-based company founded in 2009, Knowlarity’s products and services are actively adopted by more than 2 million users and is the largest provider of such services. The company is backed by marquee investors like Sequoia Capital and Mayfield Fund. Some of the key customers include Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Gaadi among others.

By enabling high-quality automated communications for both promotional and transactional applications for businesses, Knowlarity is aiming to bring down operational costs, improve SLAs and unlock better operational efficiencies. Businesses in sectors such as brand campaigns, aggregate portal solutions, hospital/healthcare, real estate, education, banking, automobile, e-commerce, food & beverages, and courier services, in particular, are expected to benefit greatly from the product rollout from Knowlarity.

Knowlarity Joins Hands with NASSCOM-Incubated Social Venture LetsEndorse to Provide Cloud Telephony Services

Knowlarity the pioneer and leading provider of cloud based communications solutions to businesses in the emerging markets extended its communication solutions out of the realm of the corporate world to benefit 100 NGOs during the ‘Joy of Giving’ week. In order to help NGOs with sophisticated communication tools that can help them carry out their activities better, Knowlarity, in partnership with NASSCOM-incubated social venture LetsEndorse, gave away its flagship product, SuperReceptionist free of cost to the latter’s partner organizations.

SuperReceptionist, which integrates CRM, call recording and analytics into a single software, saves time and money, two precious resources for any organization seeking to make positive changes in society. It has the ability to process over a million calls in an hour ensuring that the organization never misses a lead or an important communication. Moreover, SuperReceptionist can customize call flow and can personalize sales and customer support.

Ambarish Gupta, Founder, Knowlarity, said “After contributing towards the communication requirements of several renowned business entities in the world, we felt that it was also our responsibility to provide services to the millions of organizations that are trying to bring in some much-needed change in the world we inhabit. It feels great to be a part of this initiative with LetsEndorse, which has been empowering NGOs with its self-produced technology. We are certain that the license to use SuperReceptionist will further boost the productivity and operations of the NGOs who are tirelessly working towards a better world.”

LetsEndorse Co-Founder Monika Shukla further added, “It is a major breakthrough for us and our partner NGOs to be receiving the technical expertise and support of a company such as Knowlarity. We strongly believe that technology is the greatest enabler to bring equality and efficiency in the socio-economic landscape. Solutions such as SuperReceptionist make the biggest difference to small and medium-sized business enterprises and more importantly to NGOs, who by leveraging its cloud telephony solutions can stay more accessible to partners and donors.”

The team of LetsEndorse recently visited Knowlarity’s Gurgaon office to conduct an interactive session on using technology for good, which saw excited participation from a variety of NGOs. Considering the success of the session, similar events have also been planned for Bangalore during the first week of October. They are likely to encourage other corporations to extend a helping hand towards the partner organizations of LetsEndorse which are making giant strides in the area of social change.

A Gurgaon based company founded in 2009, Knowlarity's products and services are actively adopted by more than 1 million users and is the largest provider of such services. Reflecting the true spirit of the ‘Make in India, for the world’, Knowlarity’s mission is to transform the business to customer communication industry in the emerging markets with personalization, automation, AI and analytics. Knowlarity’s flagship product is ‘Super Receptionist’, a plug-and play virtual contact center for a business. The company and has grown from scratch to a global venture with 300+ employees, 1000 partners and 8 offices in India, south east Asia and middle east.

It is backed by marquee investors like Sequoia Capital and Mayfield fund. Some of the key customers include Google, Amazon, Hero Motors, AirBnB, Uber, Practo, Ola, Zomato, Swiggy, Gaadi among others.