Fractal Named Certified Retail Competency Partner by Amazon Web Services (AWS)

Fractal (https://fractal.ai), a global leader in artificial intelligence and analytics, powering decision-making in Fortune 100 companies, announced today that they are a Certified Retail Competency Partner of Amazon Web Services (AWS). As an AWS Certified Retail Competency Partner, Fractal will co-present with Office Depot at the National Retail Federation's (NRF) 2020 vision event, taking place at the Javits Center in New York City, January 11-14.

Fractal and Office Depot will jointly present on retail technologies enabling customer centricity and growth, using AI and Machine Learning solutions to help retailers make decisions around customer segmentation, next best action, customer churn and more, giving attendees a closer look at the company's latest innovations.

The AWS Retail Competency status differentiates Fractal as an AWS Partner Network (APN) member that delivers highly specialized technical proficiency with deep AWS expertise, and delivers solutions seamlessly on AWS. AWS Retail Competency Partners undergo rigorous validation by AWS to ensure alignment to AWS' best practices for building the most secure, resilient and highest-performing cloud infrastructure for industry applications, giving customers increased confidence when making decisions.

"Fractal has been focused on transforming the retail business for some time now. We are thrilled to be recognized as a Retail Competency Partner by Amazon Web Services," said Amitabh Bose, Chief Practice Officer at Fractal. "AWS is the market leader in cloud computing platforms and well penetrated in the retail sector. This acknowledgment and our strategic partnership with AWS will help us drive significant value for our retail clients by solving their business problems at scale."

Fractal offers a wide range of retail-focused solutions in areas including personalization, marketing effectiveness, supply chain, promotions optimization, shrink management, and more, which can be deployed either on-premise or through deployed cloud systems. With these solutions, Fractal has helped deliver successful top-line and bottom-line impact for various Fortune-100 retailers.

About Fractal

Fractal is one of the most prominent players in the Artificial Intelligence space. Fractal's mission is to power every human decision in the enterprise and uses the power of AI to help the world's most admired Fortune 100 companies.

Fractal's products include Qure.ai to assist radiologists in making better diagnostic decisions, Cuddle.ai to assists CEOs, and senior executives make better tactical and strategic decisions, Theremin.ai to improve investment decisions and Eugenie.ai to find anomalies in high-velocity data.

Fractal has consistently been rated as India's best companies to work for by The Great Place to Work® Institute. Fractal has been featured as a leader in the Customer Analytics Service Providers Wave™ 2019 by Forrester Research and recognized as an "Honorable Vendor" in 2019 magic quadrant for data & analytics by Gartner.

Wipro-AWS launches Co-Innovation Center in Bengaluru to exhibit AI, ML, Blockchain, and IoT Solutions

Wipro Limited, a leading global information technology, consulting and business process services company, today unveiled the Wipro-AWS Launch Pad, a state-of-the-art immersive co-innovation center in collaboration with Amazon Web Services (AWS). Wipro, with its skilled team of AWS-certified employees, is an innovation-led technology partner for clients in their continuous business transformation journey.

This state-of-the-art ‘innovation-in-action’ center, located in Wipro’s campus at Kodathi, Bengaluru, will enable Wipro to develop and showcase its offerings on AWS Cloud for clients across industry sectors. The center will serve as a multi-disciplinary customer showcase hub for specialized teams to ideate, collaborate, develop and deliver futuristic solutions, leveraging AWS Cloud services in the areas of artificial intelligence (AI), machine learning (ML), analytics, Internet of Things (IoT), blockchain, augmented and virtual reality, among others.

This center allows an integrated delivery approach that facilitates accelerated cloud adoption for enterprises, and will help clients improve agility, security and optimize costs to drive superior business performance.

From developing and creating leading-edge solutions to achieving Premier Consulting Partner status in the AWS Partner Network (APN), Wipro has developed deep expertise in AWS Cloud services to deliver transformational cloud programs. This center further reinforces Wipro and AWS’s shared commitment to deliver innovative solutions and provide exceptional customer service.

Ramesh Nagarajan, Senior Vice President - Cloud, Wipro Limited said, “The Wipro-AWS Launch Pad showcases what we do best - envisioning the future and creating transformative solutions for our customers. With our expertise in AWS Cloud Services, we are excited to support our customers’ continuous business transformation journey through the Wipro-AWS Launch Pad.”

Ed Lenta, Managing Director, Asia Pacific, Amazon Web Services added, “Wipro is raising the bar with the Wipro-AWS Launch Pad by demonstrating the truly innovative experiences that can be developed on AWS. As an AWS Partner Network (APN) Premium Consulting Partner driving some of our largest and most transformational projects, it’s great to see Wipro’s powerful vision for customer experiences come alive in such an engaging and immersive way.”
About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

~ Business Wire India

Wipro Launches Artificial Intelligence and Machine Learning Solutions Powered by Amazon Web Services

Wipro Limited, a leading global information technology, consulting and business process services company, today announced the availability of its Artificial Intelligence (AI) and Machine Learning (ML) solutions on Amazon Web Services (AWS). Wipro’s AI-enabled, on-demand solutions on AWS will govern critical supply chain processes, and drive enhanced operational efficiency, productivity and superior customer experience for enterprise clients.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting and business process services company, today announced the availability of its Artificial Intelligence (AI) and Machine Learning (ML) solutions on Amazon Web Services (AWS). Wipro’s AI-enabled, on-demand solutions on AWS will govern critical supply chain processes, and drive enhanced operational efficiency, productivity and superior customer experience for enterprise clients. As part of this collaboration, Wipro’s solutions such as Wipro HOLMES™ Machine Learning for Accounts Payable Auditor, Wipro HOLMES™ E-KYC and Wipro HOLMES™ Machine Learning for Contract solutions will be powered by AWS. Clients will benefit from the combined strengths of the AI and automation platform - Wipro HOLMES™ and AWS AI and ML services. In addition, clients will be able to access Wipro HOLMES™ E-KYC Controller Extractor and Wipro HOLMES™ E-KYC Financials Extractor on AWS Marketplace for Machine Learning. Wipro is a Premier Consulting Partner in the AWS Partner Network (APN). “At AWS, our mission is to put machine learning in the hands of every developer. With AWS Marketplace, you can navigate, discover and deploy the ML models needed to build intelligent applications to fuel innovation. The AI and ML solutions leveraging Wipro HOLMES and AWS SageMaker help customers in applying AI to procurement, supply chain, compliance and other domains,” said Garth Fort, Director, AWS Marketplace, Amazon Web Services, Inc. Wipro has implemented its Wipro HOLMES™ Machine Learning for Accounts Payable Auditor solution, powered by AWS, for the Greater Toronto Airports Authority (GTAA). The solution audits vendor payment transactions to proactively detect process anomalies, identify outliers and prevent payment leakage in the company’s procure to pay process.   Pierre Lanthier, Director of Innovation and Transformation, The Greater Toronto Airports Authority (GTAA) said, “GTAA has embarked on a transformation journey with Wipro to achieve operational efficiencies and improve traveler experience. As part of this endeavor and given increasing business complexity, we were looking to apply innovative thinking in our procure to pay process. The Wipro HOLMESTM artificial intelligence and automation platform along with AWS have helped us adopt a preventive and proactive strategy to mitigate rising operational and compliance risks in our procure to pay process.”   Rohit Adlakha, Vice President and Global Head – Wipro HOLMES™ and Automation Ecosystem, Wipro Limited said, “We have leveraged the Wipro HOLMES™ AI and Automation platform and AWS AI and ML services to build several outcome-driven solutions. In addition, we have published some of our machine learning models on AWS Marketplace for Machine Learnings. Our relationship with AWS allows us to leverage the combined might of Wipro HOLMES™ and AWS to solve complex business problems for our clients in areas such as procure to pay, contract management, and customer onboarding, across industry sectors.” Wipro’s AI and Automation platform, Wipro HOLMES™ represents Wipro’s integrated automation capabilities across infrastructure, applications and business process services, delivered through a comprehensive blend of tasks, processes, and cognitive technologies. These capabilities have been deployed for over 350 clients across industries. About Wipro Limited Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Forward-looking and Cautionary Statements Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

Published Unedited via BusinessWire India feed

ZenDesk Launches 'Sunshine', A New Open CRM Platform Built on AWS

California-based customer service software firm, Zendesk, Inc., today launched Sunshine, an open and flexible customer relationship management (CRM) platform built completely in the public cloud on Amazon Web Services, Inc. (AWS). Zendesk Sunshine enables businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster. Sunshine is built entirely on open standards, with the security, scalability and reliability of AWS built into its core.

Zendesk launched Sunshine, as well as a new sales force automation tool, Zendesk Sell, and the data analytics product, Zendesk Explore, at its global user conference, Relate 2018, taking place this week in San Francisco.

A New CRM Platform for Evolving Customer Experiences

Businesses are trying to keep up with customers’ changing expectations, but are being held back by legacy technology. Traditional CRM platforms force companies into proprietary technologies that limit their view of customers and make it difficult to connect customer data spread across internal and external systems and services. At the same time, these closed CRM tools are directly at odds with developers’ need for flexibility and freedom.

“It’s time to break free from CRM platforms that think they’re the center of the universe and lock you into an outdated view of the world,” said Mikkel Svane, Zendesk founder and CEO. “We built Sunshine to shed light on the many different dimensions of customers and their data, while giving developers the freedom to build the way they want in the public cloud.”

“The Zendesk platform gives us the ability to adapt to our customers’ changing needs and expectations,” said Gerardo Soto, director of innovation at Stanley Black & Decker. "Our developers also see tremendous value in the possibility of using the open source tools they already know and love on AWS, which would ultimately serve our customers and the business better.”

According to the Gartner report, The Eight Building Blocks of CRM: Information and Insights published in February 2018, "Customer information and insight is the lifeblood of successful CRM systems and is essential for superior customer engagement. Relevant customer data can power, among other things, customer service interactions, personalization, marketing campaigns, field sales opportunities, lead management, social interactions and cross-sell/upsell activities."  

Introducing Zendesk Sell and Integration with Sunshine

Today the company also announced the launch of Zendesk Sell, a new sales force automation (SFA) tool built to enhance productivity, processes, and pipeline visibility for sales teams. Sell  marks the first step in integrating SFA software into the Zendesk family of products.

With Sell, information will be able to flow seamlessly between support and sales on the Sunshine CRM platform, resulting in a single conversation with customers and better alignment between teams.

Sunshine Capabilities

Today, Sunshine launches with powerful capabilities including Profiles, Events and Custom Objects that allow customers to store and connect to all their customer data.

With Profiles, businesses can create a single, unified view of the customer across all applications. Using Events, companies can capture any customer activity such as customer service interactions, website visits, purchase transactions, and shipping history in a historical timeline. Custom Objects allows companies to collect additional relevant information like products owned, equipment rented, or even telemetrics from a connected car from outside sources, then store this data directly within Zendesk.

With this information, customers can use Sunshine to not only create a complete picture of their customer but also model the relationship customers have with the data and the business.

Introducing Zendesk Explore

As data and analytics become increasingly important to how businesses build and scale personal, connected experiences for their customers, Zendesk also announced the general availability of its data analytics tool, Explore.

Integrating seamlessly with all of its products, Zendesk Explore makes it easier for companies to see and analyze data across all Zendesk support channels. With Explore, businesses can now get a single view of the customer across all teams and channels so they can focus on measuring and improving the experience they deliver.

Zocalo - A new document collaboration service by Amazon

San Francisco based company Amazon has recently launched an online service for collaborating on work projects in order to take on its tech rival Google.

The document collaboration service is called Zocalo and is being touted as a secure and fully managed sharing service. In order to increase user productivity, it has great feedback capabilities and strong administrative controls. By launching Zocalo, Amazon has added another feather to its cap of Amazon Web Services (AWS).

By using Zocalo, users can comment on files, send them for feedbacks and even upload new versions without having to stick to the old method of emailing multiple versions of their files as attachments. It also offers IT administrators the choice of integrating with existing corporate directories, audit logs, flexible sharing policies and even control the location where the data is stored. It sends notifications to the contributors about deadlines, review activities through mail and offers versioning capabilities.

Zocalo acts as a central hub for both the files and documents that the user is reviewing as well as those that they own and are soliciting feedback on. This feature makes reading or contributing comments as easy and simple as a few clicks.

According to Zocalo’s general manager Noah Eisner, for a long time customers have been complaining to them about how they’re totally fed up with the complexity, performance and cost of their existing old guard enterprise document and collaboration management tools. Going by the users’ complaints and demands, Amazon finally came up with Zocalo.

Users can start using Zocalo with a one month free trial providing 200 GB of storage per user for up to 50 users. After the free trial, it will cost $5 per user per month. Zocalo doesn’t need any hardware or software as it is fully managed.

Zocalo can be used from anywhere, anytime and on any device of the user’s choice. Users can make use of Zocalo apps for Kindle Fire, iPad and Android tabs. By making use of Zocalo Sync client, users can have the files saved on their computer automatically uploaded to Zocalo over an encrypted connection and synced across their other devices.

Google Docs, Dropbox etc. will act as a challenge for Amazon’s Zocalo.

Zocalo - A new document collaboration service by Amazon

San Francisco based company Amazon has recently launched an online service for collaborating on work projects in order to take on its tech rival Google.

The document collaboration service is called Zocalo and is being touted as a secure and fully managed sharing service. In order to increase user productivity, it has great feedback capabilities and strong administrative controls. By launching Zocalo, Amazon has added another feather to its cap of Amazon Web Services (AWS).

By using Zocalo, users can comment on files, send them for feedbacks and even upload new versions without having to stick to the old method of emailing multiple versions of their files as attachments. It also offers IT administrators the choice of integrating with existing corporate directories, audit logs, flexible sharing policies and even control the location where the data is stored. It sends notifications to the contributors about deadlines, review activities through mail and offers versioning capabilities.

Zocalo acts as a central hub for both the files and documents that the user is reviewing as well as those that they own and are soliciting feedback on. This feature makes reading or contributing comments as easy and simple as a few clicks.

According to Zocalo’s general manager Noah Eisner, for a long time customers have been complaining to them about how they’re totally fed up with the complexity, performance and cost of their existing old guard enterprise document and collaboration management tools. Going by the users’ complaints and demands, Amazon finally came up with Zocalo.

Users can start using Zocalo with a one month free trial providing 200 GB of storage per user for up to 50 users. After the free trial, it will cost $5 per user per month. Zocalo doesn’t need any hardware or software as it is fully managed.

Zocalo can be used from anywhere, anytime and on any device of the user’s choice. Users can make use of Zocalo apps for Kindle Fire, iPad and Android tabs. By making use of Zocalo Sync client, users can have the files saved on their computer automatically uploaded to Zocalo over an encrypted connection and synced across their other devices.

Google Docs, Dropbox etc. will act as a challenge for Amazon’s Zocalo.