Nucleus Software’s AI Agent Gives Loan Statements a Voice, Wins CII National AI Award

The Loan Statement Finds Its Voice: Nucleus Software's Generative AI agent turns Loan Data into Personalized Videos in 11+ languages, Wins CII National AI Award

Recognised in the 'Most Innovative Practice' category, Nucleus Software's Visual Report Agent uses Generative AI to simplify financial communication, with an estimated 10–15% reduction in customer education costs and a projected 50% improvement in customer experience.

Nucleus Software, a global provider of digital lending and transaction banking solutions, has won the 'Most Innovative Practice' award at the 3rd CII National AI Awards 2026, held in conjunction with the CII Global Artificial Intelligence Summit, for its Generative AI-powered Visual Report Agent, integrated with its flagship digital lending platform, FinnOne Neo®.

Beyond Regulatory Disclosure: Making Financial Information Truly Understandable

India's rapidly expanding digital banking ecosystem serves customers across a vast diversity of languages, geographies and levels of financial literacy. While digitalisation has made accessing financial services easier, understanding complex financial information remains a challenge.

Recognising this broader challenge, Nucleus Software has taken the principle of borrower understanding a step further through its Visual Report Agent, applying Generative AI to simplify ongoing loan communication in customers' preferred languages.

Giving Loan Statements a Voice Through Generative AI

Integrated with FinnOne Neo®, the Visual Report Agent combines Generative AI, neural machine translation and text-to-speech technologies to convert complex loan statements into simple, personalised, narrated video summaries in more than 10 Indian vernacular languages and Arabic.
Built as an API-enabled, zero-touch microservice, the Visual Report Agent can be integrated into existing loan management environments without requiring fundamental changes to customer-facing channels.

• Transforms conventional loan statements into personalised financial explanations
• Aims to strengthen financial inclusion, confidence and engagement
• Helps reduce delinquency

Responsible AI with Tangible Business Potential

Beyond simplifying financial communication, the Visual Report Agent demonstrates how Generative AI can simultaneously support better customer experiences and greater operational efficiency.

• Estimated 10–15% reduction in operational costs associated with customer education
• Projected 50% improvement in overall customer experience
• Safeguards include domain-specific prompt engineering, hallucination controls, continuous monitoring, encryption and customer data isolation

Innovation at the Core: Leadership Perspective

Parag Bhise, CEO & Executive Director, Nucleus Software: “At Nucleus Software, innovation has always been at our core. For over four decades, we have embraced disruptive technologies, from AI to tokenization, to reimagine financial services. In a diverse country like India, our Generative AI-powered Visual Report Agent gives complex loan statements a voice in 10+ Indian vernacular languages and Arabic, making financial information simpler and more accessible, with the potential to reduce customer-education costs by 10–15%. This CII recognition reinforces our commitment to responsible, customer-first innovation and our vision of making financial services access easy and enriching worldwide. For us, true innovation is measured by the difference it makes in people's lives.”

Shaping the Future of Inclusive, AI-Powered Banking

The CII recognition reinforces Nucleus Software's commitment to responsible, purpose-driven AI innovation. As India advances towards greater financial transparency and informed borrowing, the Visual Report Agent goes beyond conventional reporting to make financial communication simpler, personalised and accessible.

About Nucleus Software

Nucleus Software Exports Ltd. is a publicly traded (BSE: 531209, NSE: NUCLEUS), software product company that provides lending and transaction banking products to global financial leaders.

• Delivers disruptive Fintech Solutions to 200+ Banks and Financial Institutions across 50 countries
• Solutions manage over $15 trillion value of yearly transactions
• Lending platform manages $1.2 trillion+ value of loans globally
• Flagship Products: FinnOne Neo® and FinnAxia®
• Recognized by Gartner® and Forrester®

FinnOne Neo®

The next-generation digital lending platform, designed to revolutionize the lending process. Built on advanced technology, empowering financial institutions to streamline operations, enhance customer experiences, and drive growth.

FinnAxia®

An integrated global transaction banking suite, trusted worldwide to optimize transaction banking processes. Enables efficient cash management, trade finance, liquidity management, and more.

Nucleus Software Digital Services

Comprehensive suite of services tailored to assist banks and financial institutions in their digital transformation journey.