TCS Wins ₹122 Cr Odisha Bid to Build AI‑Enabled Governance Platform

Tata Consultancy Services (TCS) has secured a ₹122.6 crore contract to implement OSWAS 3.0, an AI-enabled digital governance platform for the Odisha Government, marking a major leap in paperless administration and transparent governance.

First launched in 2009, OSWAS (Odisha State Workflow Automation System) is the Government of Odisha’s flagship e‑governance platform, designed to digitize administrative processes, enable paperless workflows, and deliver faster, transparent governance across the state.

Built on TCS DigiBOLT™, the new OSWAS 3.0 platform will unify workflow automation, system integration, advanced analytics, robust security, and AI-driven features within a single digital framework.

Key Highlights of the Deal

• Contract Value: ₹122.6 crore
• Project: Odisha State Workflow Automation System (OSWAS) 3.0
• Duration: Extended partnership for ~6 years
• Technology Backbone: Powered by TCS DigiBOLT™, integrating workflow automation, AI, analytics, and security
• Scope: Supports 4,600+ government offices and nearly 50,000 users statewide

Evolution of OSWAS

• OSWAS 1.0 (2009): Digitized file processing and correspondence within the Odisha Secretariat
• OSWAS 2.0 (2018): Technology refresh, stronger infrastructure, and rollout across districts and corporations
• OSWAS 3.0 (2026): Introduces microservices-based architecture, AI-enabled capabilities, mobile-first design, and Odia language support for wider accessibility

Benefits of OSWAS 3.0

• Unified Digital Workplace: Enables digital file movement, electronic approvals, and real-time tracking
• Transparency & Efficiency: Reduces manual follow-ups and accelerates decision-making
• AI Integration: Enhances governance with predictive analytics and intelligent workflows
• Accessibility: Odia language support ensures inclusivity across departments
• Security: Strengthened interoperability and web accessibility with advanced safeguards

Voices from Leadership

• Shri Vishal Kumar Dev, IAS (Govt. of Odisha): “OSWAS has evolved into the digital backbone of Odisha. OSWAS 3.0 will simplify administration, reduce friction, and enable faster, informed decision-making.”
• Sushil Jain, Head-Public Services India, TCS: “Odisha has been ahead of the curve in using technology for governance. OSWAS 3.0 will empower officials with speed, visibility, and accountability.”

TCS’s Broader Role in Governance

• Birth & Death Registration System
• Mission Shakti Women SHG Interest-Subvention
• Integrated Financial Management System
• Odisha Judicial Workflow Automation System (OJWAS)

Why This Matters

• For Citizens: Faster access to services, reduced bureaucracy, and improved transparency
• For Government: Streamlined workflows, better accountability, and scalable digital infrastructure
• For India: Strengthens the country’s sovereign AI and digital governance ecosystem, aligning with the national push for AI-driven administration