Cisco Launches Cisco IQ to Make Tech Smarter and Easier for Everyone

Cisco has launched Cisco IQ, a unified AI-powered platform designed to streamline and personalize the entire customer journey across its ecosystem.

What Is Cisco IQ?

• Cisco IQ is a centralized AI-powered experience platform that integrates insights, automation, and support across Cisco’s collaboration, networking, and observability tools.
• It helps IT teams and enterprises plan, deploy, manage, secure, and optimize their technology investments with greater speed and simplicity.

Key Features and Capabilities

• Agentic AI Foundation: Adaptive agents learn from each customer’s environment to deliver contextual insights, recommendations, and actions.
• Unified Interface: Real-time insights, on-demand assessments, troubleshooting, and personalized learning in a single pane of glass.
• Cross-Domain Intelligence: Combines data from network telemetry, collaboration tools, and observability systems for predictive service insights.
• Lifecycle Support: End-to-end guidance from planning and deployment to optimization and maintenance.

Strategic Impact

• Accelerates Time-to-Value: Simplifies complex IT environments to help teams move faster and more confidently.
• Boosts Resiliency: Proactive recommendations and automated workflows reduce downtime.
• Enhances Personalization: Tailored experiences and predictive insights improve IT efficiency and user satisfaction.

Why It Matters

• Cisco IQ reflects a broader industry shift toward AI-driven experience orchestration.
• It positions Cisco to compete more aggressively in the AI-enhanced enterprise services space.
• Supports demand for intuitive, self-healing systems that connect infrastructure, support, and engagement.