Gupshup Raises $60 Mn to Scale AI Messaging Platform, Eyes IPO in India

Conversational AI leader Gupshup has raised over $60 million in a strategic mix of equity and debt funding, backed by Globespan Capital Partners and EvolutionX Debt Capital. The fresh capital will fuel Gupshup’s expansion across emerging markets and accelerate its push into enterprise-grade AI messaging solutions.

AI agents are transitioning from experimental tech to business-critical infrastructure,” said Beerud Sheth, Founder and CEO of Gupshup. This funding positions us to capture that global opportunity.

Expansion Strategy

The company plans to deploy the funds to:

• Scale its AI-driven messaging platform
• Accelerate go-to-market execution in India, the Middle East, Latin America, and Africa
• Deepen product innovation and enterprise adoption

Gupshup currently powers over 120 billion messages annually for 50,000+ businesses across 130 countries, with India contributing nearly 60% of its revenue. Its platform supports AI agents for marketing, commerce, and customer support, integrated across WhatsApp, voice, mobile apps, and websites.

Operational Streamlining

The company has also undergone significant restructuring, reducing its workforce from 1,500 to around 1,000 over the past two years. The move reflects a shift toward profitable growth, aligning with investor expectations and long-term sustainability.

IPO Ambitions

Gupshup is exploring a domicile shift to India ahead of a potential IPO within 18–24 months, citing strategic alignment with WhatsApp’s dominance in the region and stronger resonance with Indian investors.

"We’re evaluating a local listing to better align with our market footprint and simplify our growth narrative,” Sheth added.

Market Recognition

Gupshup was recently named Meta’s Partner of the Year, underscoring its deep integration with WhatsApp and its growing influence in conversational commerce.

Founded in 2004, Gupshup has evolved from an SMS-based platform into a global leader in conversational AI. Its enterprise-grade tools now span campaign automation, agent assistance, and AI-powered customer engagement.