Ecom Express Integrates with ONDC for Logistics Services

The Company will provide end-to-end logistics services to small sellers and retailers on the ONDC network

Ecom Express Limited, one of India’s leading technology-enabled integrated logistics service providers, today announced that it is in an advanced stage of integration with the Open Network for Digital Commerce (ONDC) to provide end-to-end logistics services to small sellers and retailers on the ONDC network.

The Company will be among the first logistics service providers to be available on the ONDC network, potentially enabling millions of SMEs and retailers across India to be able to accept orders from their customers across the country and deliver through the Company’s network.

Dipanjan Banerjee, Chief Business Officer, Ecom Express, said, “We are pleased to partner with ONDC to drive the digital economy forward. The SMEs and retailers, especially in the last two years, have shown great tenacity and resilience in adapting online, transforming their business growth with access to a wider market. As an integrated logistics service provider to the e-commerce industry, we are here to simplify logistics for millions of retailers and small sellers by providing shipping convenience and empowering them to make their products available to consumers anywhere in the country.’’

T. Koshy, MD & CEO, ONDC, said, “The integration of Ecom Express on the ONDC network will help increase logistics choices for buyers and sellers and help expand reach of ONDC. This integration will help the retailers and SMEs to expand their e-commerce business to wider market opportunities.”

He further added, “On the ONDC network, either buyer or seller can select a logistics provider. A retailer can act both as seller-side participant in the retail domain, and also as buyer-side participant in the logistics domain to provide a complete and seamless experience for the buyer.”

Ecom Express has a fleet of nearly 50,000 delivery personnel and provides e-commerce shipment pickup and delivery service in 27,000+ PIN codes in 2750+ cities across 28 states. Currently, the Company’s personnel pick up shipments from over 2.9 lac unique points, which include warehouses, shops, residences, etc. With around 2 million shipment deliveries daily, Ecom Express offers pre-paid, cash-on-delivery, reverse & quality check reverse logistics services to over 1.5 lac sellers.

Sellers will also benefit from real-time in-transit information as they get direct control over their shipped orders through a dedicated state-of-the-art dashboard, and closure on their shipments within the Company’s supply chain.

In 2021, Ecom Express launched a self-sign-up portal called ‘E-zippie’ to onboard micro, small, and medium enterprises in under 30-minutes and benefit from its nationwide network and reliable services.

Ecom Express Limited is one of India’s leading end-to-end technologies enabled logistics solutions providers to the Indian e-commerce industry. Headquartered in Gurugram, Ecom Express was incorporated in 2012 by T. A. Krishnan, Manju Dhawan, K. Satyanarayana, and Late Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry. Ecom Express has a presence in all 28 states of the country and operates across 27,000+ PIN codes in India. Through its deep reach strategy, the company has the capability to deliver to 95%+ of India’s population. For more information, please visit:

About ONDC

Incorporated on 31st December 2021, Open Network for Digital Commerce (ONDC), a Section 8 company is an initiative of the Department of Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce, Government of India build envisioned to create a facilitative model to revolutionize digital commerce, giving greater thrust to penetration of retail e-commerce in India. ONDC is not an application, platform, intermediary, or software, but a set of specifications designed to foster open, unbundled, and interoperable open networks thereby eliminating the dependency on a single platform.

Major ONDC objectives are as follows: 
  1. Democratisation and decentralization of eCommerce
  2. Inclusivity and access for sellers, especially small and medium enterprises as well as local businesses
  3. Increased choices and independency for consumers.


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