Global technology and innovation company, IBM maintains its lead over others by running four parallel research organisations namely, IBM Software Labs, IBM Research Labs, IBM Global Technology Services Labs and IBM Hardware Labs. The American company has based out all the four organisations out of India's Bengaluru.

IBM Research is considered as one of the world’s largest and most influential corporate research organizations. Their sustained investment in basic research and core science is unmatched. The research organisations collaborate across disciplines and has partnered with several clients all across the world to address some of the world’s biggest challenges.

IBM's Global Technology Services (GTS) Labs was the most recent research organisation that was set up by the company in November last year. The lab is being headed by Gopal Pingali, who came back to India 8 years ago in 2009 when he realised the big opportunity India as a country posed in solving the next big wave of IT problems.

Dr. Gopal Pingali is an IBM Distinguished Engineer and Vice President of the GTS Labs at IBM. In this worldwide leadership role, he is responsible for driving cognitive hybrid cloud solutions for clients and the development of automation, analytics, and cognitive delivery to realize IT as a Service. Gopal is currently playing this role from Bangalore, India while continuing to have a base in New York.

According to Pingali's statement to The Hindu, the GTS Labs is essential a global lab with its heart in India, which is informally considered as the services delivery capital of the world. He said, "We also have the largest developer (programmer) ecosystem in the world. Therefore, especially for services, it makes sense driving GTS labs from here. "

Within a short period of nine months of going live, the lab, which includes 1,000 researchers spread across 20 countries, all reporting to Pingali, has achieved a marvellous feat of filling 150 patents and launching 10 products for worldwide markets.

Experts believe that India’s massive services industry, cultivated by IT companies such as Infosys, TCS and Wipro over the years has now resulted in the creation of enough programmers that the country could now be harbouring one of the biggest developer ecosystems in the world. Thus, allowing companies like IBM an opportunity to dip their toe in massive talent pool.

One of the biggest technology gamble that IBM is playing is Watson, a cognitive system enabling a new partnership between people and computers, which is also being driven by the company out of the Indian subcontinent.

According to Sriram Raghavan, Director, India Research Labs, things are clearly looking up for India. From developing a global product and then customising it for the Indian market, a company as big as IBM has now changed the course towards developing products/services especially for India and then taking them forward to other markets.

He added, in the past, almost 80 per cent of IBM's work was aimed at solving global problems. But, now the company has 40 per cent of it is workforce focused towards solving problems in India and then taking the global route.

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