Capillary Technologies, the Omni channel customer engagement and commerce platform, has appointed Mr. Ganesh Lakshminarayanan as the new COO of the company.

In his new role, Ganesh will steward the company’s hyper growth steering towards profitability. His efforts would translate to scaling Capillary to be the product bellwether from Asia. Ganesh also serves on the board of Capillary. He brings with him a vast and varied experience in IT solution sales and delivery, e-commerce, e-support, IT/ITES, outsourcing, big data, decision sciences and customer service in his long and illustrious career. This appointment marks his entry into India’s fast growing entrepreneurial ecosystem.

Speaking on his appointment, Aneesh Reddy, Co-Founder Capillary Technologies commented, “We are extremely excited to bring Ganesh on board. He was

the first President and MD of Dell in India and was instrumental in starting Dell’s business in India fifteen years ago. He planned the start-up of the firm’s operations, scaled the company’s business and laid the foundation for a billion dollar domestic market operations and half-a-billion dollar point of need services business. We are confident of the fact that Ganesh will replicate this stellar success and help us take Capillary Technologies to the next level of growth and innovation.”

Ganesh began his career in consulting and then moved to a role in Dell based out of Austin, where he led significant parts of Dell’s e-support group worldwide and e-commerce group for Americas. Come 2001, he moved into entrepreneurial mode, starting up Dell’s operations in India. Over ten years, he scaled it to a team of 15000 with a billion dollar domestic market operation. While doing this, he also led Dell’s global consumer and small medium business services group and built half-a-billion-dollar point of need services business. This led him to bigger roles within Dell, with him leading sales operations for all of Asia Pacific and Japan.

He then started playing a stronger role in India’s entrepreneurship ecosystem. As senior advisor at sequoia capital, he worked closely with some of their portfolio companies like Mu Sigma, BankBazar, Porter, and Capillary Technologies. He also served as a Senior Advisor to EY advising them on an entrepreneurial venture. Ganesh continues to be an investor and advisor to many start-ups and he currently works with Practo, Mahiti, and Belong, besides being on the board of a learning platform company – Linkstreet. He is also a founding member of Social Venture Partners @Bangalore and member of Indian Angels Network.

Ganesh has also made significant contributions to the industry at large, having served twice as elected member in the NASSCOM executive council which is the industry body for Indian IT/ITES sector and FICCI (Federation of Indian Chambers of Commerce and Industry).

Ganesh has an MBA from the University of Michigan, Ann Arbor and BS in Computer Science and Engineering with top honor as gold medalist, from Anna University in Chennai, India.

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