Bangalore & Singapore headquartered CloudCherry, a SaaS-based Customer Experience Management platform, announced yesterday that it has raised their Series A Funding of $6M from Vertex Ventures, Cisco Investments and IDG Ventures India. This capital infusion will be used for CloudCherry’s global expansion, with a strong focus on the US, South East Asia and the Middle East. CloudCherry’s CEM platform is enjoying tremendous success in Asia already, with many leading brands using the platform to understand Customer Experience today. The product is also seeing exciting early wins in the North American markets and is set to welcome many more soon.

CloudCherry was founded in 2013 by Vinod Muthukrishnan, Vijay R Lakshmanan, Prem K Viswanath and Nagendra CL, with the support of angels Prof. Sriram Subramanian (late), Dr. Bala V Balachandran and Hariharan B. CloudCherry provides an industry-leading Omni-channel, SAAS based Customer Experience Management (CEM) platform that helps brands track, measure and improve Customer Experience and Delight. Currently, CloudCherry works with brands in various sectors like BFSI, Retail, e-Commerce, Healthcare, Manufacturing and Hospitality. Some of the company’s clients include prominent brands like World of Titan, HDFC Bank, Central, Voonik, Caratlane and several others.

The CloudCherry brand is owned by Customer Analytics Technologies Inc., based in Pleasanton, CA, with offices in Singapore, Bengaluru & Chennai.

Vinod Muthukrishnan, Co-founder & CEO of CloudCherry said, "We’re delighted to receive our Series A funding from globally recognized investors like Vertex Ventures, and a leading corporate investor like Cisco Investments who recognize the massive potential in the space of Customer Experience, and what our product offers. And of course, it’s great to have IDG Ventures India, who have played a tremendous role in getting us to where we are today. With this funding and their support, we are many steps closer to making our presence globally and becoming the name synonymous with Customer Experience!"

Ben Mathias, Managing Director and India Head of Vertex Ventures said, “We believe the next generation of global SaaS companies will be built out of India. CloudCherry is one such company that has been able to leverage India’s deep technology talent to build and sell products in a global market. Vinod, Vijay, Prem and Nagendra have done a tremendous job in building a solution that is driving significant ROI for many customers across the world.”

“When IDG Ventures first met CloudCherry, we knew that the potential they had was tremendous. And in no time, they’ve really made a mark in the market, not just in India but across several countries, with a product that we’ve seen growing leaps & bounds almost every day. In this round, global expansion is the focus, and with CX becoming an everyday topic of discussion in every organization, the timing can’t be any better. Wishing the team an amazing run ahead”, Said TC Meenakshi Sundaram, Founder & Managing Director of IDG Ventures India.

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