The Minister of Railways Shri Suresh Prabhakar Prabhu launched a Customer Complaint Web Portal and Mobile Application (currently android only and will soon launch windows based mobile App as well), at a function here yesterday.
Speaking on the occasion the Railway Minister said that this 'Customer Complaint-cum-Suggestion' portal and mobile App which can be freely downloaded, will be very useful as one can track the status of the complaints which he or she registered on this portal with the help of mobile App. He said that Railways welcome suggestions from the people to further improve the passenger services and valuable suggestions on this newly launched portal can be incorporated in all possible ways, if found suitable.
The passengers can also SMS their complaints on mobile number +91-9717630982.
With newly launched mobile app, the complaint will be auto assigned to the railway official concerned for redressal. The complainant will receive a message on his mobile phone and via email about the action taken on the matter. Complaints will be provided with a unique complaint ID number. Complainants can use the unique ID number to track progress of complaints.
Railways will advertise the portal and the App on social networking sites and other platforms to popularise it. The Customer Complaint Portal will later also be available in Hindi and other regional languages.
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