Have you ever felt pissed off talking over phone to companies/brands from whom you have purchased product or services and it is not working well and is faulty. Then there is an organized way of filing complaints against leading brands in India and get resolution as well.
Akosha is an online consumer forum platform for consumers to lodge their complaints against any brand in India. If you have complaint against any brand ( e.g. airtel, flipkart, lg, samsung, etc) you can file a complaint, Akosha then take the complaint directly to the escalation team of the company and update you over phone and SMS.
This is first of its kind online service in India, where people can submit complaints against any brand in India by submitting online form and few details, Akosha then take up these consumer complaints with the escalation departments of brand against whom the complaint has been submitted and try to resolve. Once you file the complaint Akosha in the background send a well drafted letter explaining the details of your complaint along with the inconvenience caused to you.
Moreover, if any brand fails to resolve the consumers' complains, Akosha even helps to take it forward to respective consumer courts of their cities across India and helps consumers approaching these consumer courts by preparing required documentation and paperwork. Akosha works for complaint against brands/companies in various sectors such as banking, insurance, e-commerce, real estate, telecom, appliances, product companies etc.
Deepak Yadav whose complaint was against Airtel was resolved by Akosha, he says in testimonials - "Akosha follow up with the complaint got resolved my complaint within 3 days"
You could register a complaint for free however for further manual process and consumer court cases Akosha charge a fixed processing fee of Rs.499 for the service it provide irrespective of refund or extra compensation any user get from the brand/company against whom complaint has been lodged.
Akosha is a Delhi startup and works with 350+ brands/companies and so far received about 3,00,000+ complaints since year 2010 when it was started. Akosha is planning to launch mobile apps for iOS, Android, Windows etc. with ability to take a snapshot with your mobile, of any product you purchase and send it directly to the company if you have any complaint.
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