- The global IT services market was worth $1.6 trillion in 2019, with the Asia region contributing around 32% market share
- Total new IT services contracts globally declined by 77% in volume and 72% in value during Q2 2020 with recovery not expected until 2021
- Very few high-value contracts were signed in Q2 2020
COVID-19 has caused companies in Asia and elsewhere around the globe to halt all but the most critical IT projects in the short-to-medium term, reflected in the dramatic 72% fall in global IT services spending, from $14.4bn in Q2 2019 to just $4bn during the same period in 2020, according to the latest research by leading data and analytics company GlobalData.
The global IT services market was worth $1.6 trillion in 2019, with the Asia region contributing around 32% market share. An analysis of GlobalData’s IT Contracts Database, which tracks publicly announced IT contracts, reveals that the number of new IT services contracts signed globally in Q2 2020 declined by 77% year-on-year from 886 in Q2 2019 to 200 in Q2 2020 with total contract values falling by 72% to just $4bn during the same period – reflecting the low number of high-value IT contracts being signed during the quarter with only 7% of contracts above $100m.
Nishant Singh, Director of Technology at GlobalData, comments: “The fall in global IT services contracts volume and the value underscores the global economic uncertainty caused by COVID-19, with IT vendors now having to work hard to rebuild healthy IT contract pipelines. IT vendors from Asia, particularly India, have relied on local skills and labor arbitrage to establish themselves. These IT vendors specialize in IT services, and the fall in IT services contract numbers will greatly impact their short term revenues.”
Over half of the global IT services contracts signed during Q2 2020 were government and defence contracts. GlobalData does not expect the number of IT services contracts to recover until 2021 at the earliest, which is when most of the digital transformation deals from large enterprises should start flowing in.
Singh continued: “Q2 2020 saw a fundamental change in the way IT services contracts have been delivered up until now. Clients have accepted remote support and service delivery as opposed to the on-site delivery of services. This has allowed IT services vendors to permanently adopt a remote working model for a large part of their workforce, which will translate into cost savings from reduced real-estate and reduced employee travel expenses.”
In the current climate, most IT service vendors are expected to focus their efforts on securing more contracts for digital service applications, including cloud and automation.
Singh adds: “GlobalData now expects an extended period of pricing pressure as IT vendors offer discounts and other concessions, including interest-free credit to secure desperately needed client contracts.”
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