Rezo.ai – A Conversational AI platform is disrupting the customer service segment in India with its cutting-edge solution, CONVERSE, for richer customer experience this festive season. With the ability to understand the customer mood, predict interest levels, jargons, and lingos, CONVERSE provides appropriate and personalized responses to customer queries.
During festive season, there is a sudden in sales across industries like Travel, Ecommerce, Insurance, etc. Increased sales also mean that sellers need to ramp up their customer support teams to be able to handle customer queries regarding the change in order, delivery timing, complaints, replacement, refunds, feedback and much more. The customer expectation remains intact and they look to have real-time personalised responses to their queries along with frictionless, on-demand and data-driven experience to help them take better decisions. Rezo.ai is helping brands provide enriched customer experience with its solution CONVERSE that delivers intelligent communication with a human-like context.
Rezo.ai’s team has worked dedicated for 2 years to build their proprietary algorithms primarily using Natural Language Processing and Machine Learning. Its solutions help understand human conversations, interpret them and respond by automating workflows. Their technology is language agnostic and providing real-time assistance to customers through different mediums like WhatsApp, Email, Live Chat and Social Media.
Commenting on the same, Rashi Gupta (Ph.D.), Co-founder & Chief Data Scientist at Rezo.ai says, “Brands are expecting bumper sale during festive period and are required to add agility, nimbleness, efficiency, and effectiveness to their customer services. The festive season provides great opportunity for us to deploy our Conversational AI technology that allows businesses to accommodate the surge in traffic without ramping up the teams or getting stressed about the response time, making it a profitable affair for businesses on one hand, and enriching experience for customers on the other. We have enabled both pre-sales, as well as post-sales customer, queries over WhatsApp and Email for multiple enterprises, by handling up to 90% of conversational traffic end-to-end with personalized responses.”
Rezo.ai is the first company to introduce Conversational bots over Whatsapp. Leveraging the benefits of CONVERSE, Rezo.ai powers next-gen customer support for brands like Aurelia, W, Delhivery, Car Dekho, etc to help them build personalized relationships with their customers without much assistance.
Founded by an IITian couple Manish and Rashi Gupta, Rezo.ai is a one-of-its-kind AI driven platform that empowers customer services in India.
Rezo.ai’s mission is to empower brands to deliver superior customer experience at right price. Built with AI at its core, the platform incorporates Machine Learning, Natural Language Processing, Predictive Analytics, Feedback Mechanism and other propriety algorithms to automate enterprise work flows.
The core business of the organization is to simplify the workflows with very little human intervention, and deliver the most efficient and effective customer interactions in no time. It is integrated with all communication channels such as e-mail, chats, social media, telephony etc.
The company is currently deployed with a wide array of clients which includes some of the prominent names in the B2C sector such as Delhivery, W, etc.