chatbots

ITC Infotech, a leading global technology services and solutions provider and a fully-owned subsidiary of ITC Ltd., is introducing a unique digital workforce solution by equipping every employee with a digital BOT, in partnership with Automation Anywhere®, one of the world’s leading RPA platform providers backed by investors including Softbank.

Commenting on the initiative, Mr. Sudip Singh, MD & CEO, ITC Infotech said, “As a leading technology services company, we are truly embracing automation across our organization to ‘Amplify Human Potential’. We are an organization committed to driving the adoption of automation and see immense potential in the digital amplification of our workforce. This initiative will also deliver higher efficiencies across client engagements. We are excited to partner with Automation Anywhere, and lead the way in creating a truly digital workforce of the future.”

ITC Infotech intends to leverage Automation Anywhere’s Digital Workforce Platform to empower its global workforce. By offering personal digital BOTs, it will enable employees automate and execute repetitive tasks and functions. As a part of the overall solution, ITC Infotech and Automation Anywhere will develop customized bots across various job roles, functions and departments at ITC Infotech.


“At Automation Anywhere, our vision is to create a world where every employee will work side by side with a software bot or digital workers, making the employees exponentially more productive and far more fulfilled. ITC Infotech’s pioneering plans are closely aligned with our promise of creating an Intelligent Digital Workforce,” said Mr. Milan Sheth, EVP IMEA, Automation Anywhere.

This holistic embrace of Automation sets the foundation for ITC Infotech to be the first Technology Services organization to have developed Digital Personas for different roles across the organization. In the Digitally enhanced work environment, digital assistants will aid in augmenting the capabilities of human workforce by building in predictability and higher productivity levels. And equally importantly, these digital assistants will directly impact employee experience by improving the quality of life at the workplace.

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The digital BOTs will also deliver efficiency gains for ITC Infotech’s clients, through enhanced productivity of the ITC Infotech workforce.

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