US-based telecom provider Sprint today announced the launch of Sprint Smart Messaging, a solution to help businesses communicate with their customers through an Artificial Intelligence (AI) text messaging system.
Powered by NumberAI, a Oakland, CA-based startup backed by Google’s Gradient Ventures, Sprint Smart Messaging responds to customers who text a business’s landline to provide answers to simple questions like business hours and product availability; it can also handle more complex tasks like take food orders or set appointments; this streamlines customer conversations and allows staff to handle other business-related functions.
currently serves over five-million business phone numbers that will now
have immediate access to Sprint’s Smart Messaging AI-powered platform,”
said Sasha Gorman, vice president of development for Sprint. “Our
business customers can run their operations more efficiently by
responding to messaging requests in parallel and in real-time.”
Sprint Smart Messaging features:
“Voice is an inefficient way to communicate with customers. We are moving towards a ‘WeChat’ like world where consumers and business interact and conduct commerce over messaging,” said Tasso Roumeliotis, chief executive officer and co-founder of NumberAI. “Sprint is the first carrier in the U.S. to launch a messaging-based solution to further one-to-one interaction for its business customers.”
NumberAI’s mission is to light up WeChat-like Conversational Commerce in the Americas and Europe. Nobody likes calling a business. We help Businesses move their customer conversations to messaging (from SMS texts to their existing landline, Facebook messenger, etc). NumberAI has raised a total of $12M capital from DFJ, Costonoa and Gradient (AI-focused Venture fund of Google).
Top Featured Image – PCWorld.com
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