Mumbai-based Servify, which provides personalized after-sales service and management for smartphones, has announced that it is acquiring Bangalore-based Gadgets repair startup iService.
Blume Ventures is a common investor in both Servify and iService. In January 2017, iService raised its seed funding from Blume Ventures, which had recently participated in Servify’s $15 million series B round of funding in August this year as well as in its past round in 2016.
Founded in 2013 by Ankit Chowdhary, and operating in only two cities – Bengaluru and New Delhi, iService provides gadget repairs and services for smartphones and laptops at homes and its four brick-and-mortar service centres.
Post acquisition, the service centres of iService will continue to run as an independent entity as it is not a part of the acquisition. The founders of iService – Ankit Chowdhary and Pratheek Kumar, along with its team members will join Servify soon.
Servify uses the self-learning, unified technology platform if iService to stitch together an otherwise unorganized after-sales experience ecosystem, helping brands deliver seamless customer experience. Servify also has its regional offices in the US, Canada, Europe and Dubai.
The visions of both the companies are in alignment and therefore, the founders decided to join hands so as to shape the future of users’ device ownership experience, explained Blume Ventures Co-founder, Karthik Reddy.
Operated and owned by Service Lee Technologies Pvt. Ltd, Servify engages in providing after-sale service experience to the customers. Its clientage includes top brands like Amazon, Apple, Croma, Godrej, Huawei, Micromax, Motorola/Lenovo, Nokia, OnePlus, OPPO, Panasonic, Reliance Jio, Reliance Retail, Vodafone, and Xiaomi, among others.
Founded in 2015 by Sreevathsa Prabhakar, Servify is mobile based solution that aims to work as a personal assistant for all electronic gadgets and appliances owned by consumers in a household. Servify also has a mobile app that, in addition to helping consumers store their bills and warranty on cloud, also connects with brand authorized service ecosystem when consumers need a reliable repair.
Prior to launching Servify, Prabhakar had founded an another service startup The Service Solutions (TSS) in 2009 TSS was later acquired by B2X, a German headquartered global Customer Care Company.
Source – Servify Blog
Top Image – Servify.tech