India’s richest man Mukesh Ambani’s Reliance Industries Ltd. announced the commercial availability of Jio, its 4G LTE only network, in a grand affair earlier this month which is endorsed and advertised by none other than Prime Minister of India — Narendra Modi himself, however, in less than two weeks since the its launch, Jio customers have started to complain about poor download speeds they are getting on their smartphones. Many say that Jio is failing to provide speed of 2Mbps mark.
Reliance Jio’s official Facebook and Twitter pages are flooded by users who are dissatisfied with the Jio network’s performance. Amusingly enough, the vast majority of complaints are either about poor performance, or the inability to get a SIM card.
@JioCare Guys speed is worst than 3G,My Airtel 3G gives better speed and Airtel 4G speeds as in excess of 35MBps all the time, Jio hardly
— Nilesh Patel (@nileshpatelm) September 13, 2016
Reliance Jio speeds just name sake now getting above 40 Mbps speedtest but even twitter images don't load properly! pic.twitter.com/FF4TopPhEJ
— Ranjit (@geekyranjit) September 9, 2016
— Parimal Nathwani (@mpparimal) September 11, 2016
The issue of low data speed could be the enormous data usage by users which might have not anticipated by the company during its test. At the time of launch, Reliance Industries Chairman Mukesh Ambani noted that Jio was handling a monthly data usage of over 250 million GB during the test period, which had nearly two million users. With Jio opening the floodgates to everyone, the data usage is likely to have sky rocketed.
Notably, as a welcome offer Jio is offering 4GB of LTE data per day for free to all its new users which will last until the end of this year. The move has naturally received an overwhelming response from people, with many lining up outside stores in a hope to get a Jio SIM card.
— sudeep pimpale (@sudeeppimpale) September 13, 2016
During the Preview Offer period of Jio, seeing speeds between 20Mbps and 25Mbps was the norm in Mumbai and Bengaluru. Now, speed needle is not even crossing 2Mbps mark. Over an extended period of usage, typical speeds have stayed under 3.5Mbps.
— Shashi kant (@shashi2134) September 13, 2016