Uniphore Software Systems, Chennai-based Speech Recognition Solutions Company, backed by Infosys co-founder Kris Gopalakrishnan, has launched version 2.0 of its speech analytics software solution, auMina. auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements. The product will be launched during a multi-city roadshow starting in Delhi today and attended by industry leaders and professionals.
auMina is a state-of the-art speech analytics software solution that provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies. With the deployment of auMina’s cloud based service users can enjoy enterprise class robust solution at dramatically low costs. It also provides a real-tangible return on investment and empowers businesses with the ability to accurately identify, analyze, predict and correct business problems in the shortest possible time.
Umesh Sachdev, Co-Founder and CEO, Uniphore Software Systems said, “I am thrilled with the kind of response we have witnessed today from the eminent CEO’s, CXO’s, CIO’s and industry juggernauts. Speech analytics is next big disruptive technology and our latest product auMina will revolutionize the entire ecosystem byenhancing the response quality and customer satisfaction of the contact center drastically.”
auMina supports over 25 Indian and International languages with an astounding 95% accuracy. With its real-time transcription and sentiment analysis of customer interaction, auMina is a generation ahead of the present industry technology. Contact centers, medium or large, can leverage the power of auMina speech analytics software to also gain valuable insights about workforce optimization and their end-customer satisfaction index.
Uniphore Software Systems, is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT-Madras Chennai, India in 2008 and currently has offices in India, Philippines and U.A.E with 80 employees spread across all locations.
So far, Uniphore has received investment from Kris Gopalakrishnan (Infosys Co-Founder), India Angel Network, Ray Stata (Co-Founder and Chairman of the Board of Analog Devices, Inc.) and YourNest Angel Fund and also seed investment from IIT Madras’ Rural Technology and Business Incubator (RTBI), Villgro Innovations Foundation, and the National Research Development Corporation.
The company has worked with over 70 enterprise customers andserved over 4 million end users. Uniphore was recognized by Deloitte as a Technology Fast 500 company in Asia Pacific and Technology Fast 50 Company in India in 2014 and was also ranked as the 17th fastest growing technology company in India by Deloitte Fast 50 in 2012.