New Delhi-based startup Akosha, a messaging platform for all consumer-to-business interactions, today said it has raised Rs 100 crore fundingin Series B round led by Sequoia. The names of the other investors participating in this round were not disclosed.
This is Sequoia’s third round of investment in Akosha, starting with a $200,000 seed investment in 2011 and $5.2 million in 2014.
The fresh funding will be used to hire over 200 software engineers and product managers to build out the platform, and fund growth of Akosha’s new mobile app for connecting users and businesses. Moreover, Akosha will be looking at raising another $50-100M in the next six months.
In 2010, Akosha raised it very first fundng as seed funding from The Morpheus, a startup accelerator based out of Bangalore and Chandigarh.
Founded in 2009 by Ankur Singla, Vishal Chaudhary, Avinash Vankadaru, Vishrut Chalsani after on of its co-founder Ankur Singla had a frustrating time trying to reach a representative at a telecom company with a complaint.
Akosha is essentially an Indian consumer awareness and complaints website and mobile app which helps Indian customers in resolving their problems with companies. The website has created an alternative complaint clearing house where consumers and brands are able to amicably resolve their complaints.
Akosha OneDirect claims to be next generation Online reputation management tool. OneDirect was launched in 2009 with the purpose of helping Indian brands overcome challenges they faced with respect to Customer Experience Management. Akosha OneDirect has evolved as a pioneer in the CEM space with a suite of world-class products.
New Delhi-based startup Akosha handles over 30,000 consumer inquiries every day over the web, telephone and its Android chat app and more than 130 large brands use its OneDirect platform to respond to consumer inquiries every week.