Frost & Sullivan Recognizes TeleTech for Customer Value Enhancement in the Contact Center Outsourcing Solutions Market
PR Newswire — February 2, 2011
MOUNTAIN VIEW, Calif., Feb. 2, 2011 /PRNewswire/ — Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognized TeleTech with the 2010 North American Frost & Sullivan Award for Customer Value Enhancement of the Year. One of the largest global providers of technology-enabled revenue generation, business process and on-demand solutions, TeleTech (Nasdaq: TTEC) delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the ROI that customers receive from its services or products. The award recognizes TeleTech’s focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
In addition to lead generation, customer acquisition, and account management solutions, TeleTech has introduced three new products to help drive additional revenue for its clients – service-to-sales, small and medium business (SMB) sales, and public sector sales. These offerings round out TeleTech’s integrated solutions suite and fill a critical need in today’s demanding market, where clients are seeking true partners that accelerate growth by way of added sales conversions, as well as through up-sell and cross-sell activities.
“TeleTech’s product suite supports every stage of the customer life cycle and includes end-to-end pre- and post-sales programs, from lead generation and nurturing, to direct sales and fully automated marketing campaigns, account management and retention programs, marketing analysis and modeling,” says Frost & Sullivan Principal Analyst, Michael DeSalles. “The launch of revenue generation service-to-sales solutions and social CRM further strengthens the company’s commitment to grow its market share and customer base and extends its ability to provide a more comprehensive suite of outsourced marketing, sales, and customer management solutions to its large multinational clients.”
TeleTech has also enhanced strategic value for its clients through partnerships with: